How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty88−1.2Momentum penalty79−2.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORECool Air Mechanical
Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 11,127 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Cool Air Mechanical for 8 kinds of job.
Cool Air Mechanical for a/c system repair
Clear ✕All 570 Google reviews tagged “A/C system repair” · showing 160
Fast response time, professional service!
Our system needed replacing on the house we recently bought and Donovan came to check it out for us. He was extremely kind and helpful, explained everything in a very easy to understand manner, and had the best energy to help us manage through a tough large expense as easily as possible. I would absolutely recommend…
Mr Terry Hightower excellent technician explain everything that he was going to do and did an excellent job , excellent personality , need more Mr. Hightower in your company thank you
Awesome, well run company. Technician today again (I’ve dealt with a dozen people) was very professional, caring, knowledgeable, and respectful.
⭐⭐⭐⭐⭐ Eugene and Cool Air Mechanical absolutely saved the day for my family. Our AC went out in the middle of this weekend’s historic heatwave. With a newborn, my wife, two dogs, and my sister-in-law visiting, going without AC simply wasn’t an option. To make matters worse, this happened on a Sunday evening. I…
Mr. Durante Davis, my service person is great! So professional and knowledgeable.
Getting quick support from Andre Haygood and Kennie Picon when needed was quick and effective. Thank you guys so much for the great job you do.
Excellent Service!
I could not be more thankful for Eugene and his kindness and service today. From the start I felt at ease. I had an issue with my drain line and Eugene went above and beyond to make sure it was fixed. On top of that, he answered all of my random HVAC questions. I could not be more pleased. Eugene is the type of…
Mr. Winfrey from Cool Air was very professional! He explained everything, there were a leak in my unit and all the refrigerant leaked out. My Winfrey replaced the fluid and service my entire unit. Hopefully, I want have to pay for the fluid because my unit is under warranty and I 'm current on all my yearly…
Ruben!!! He was amazing! After already working a long hard day and arriving at a time when most people are winding down from their day, Ruben arrived ready to do his job and then went way beyond the call of duty to care for us. He was so thorough and painstaking in the process. He took pictures and explained every…
Phillip Watkins did an OUTSTANDING job replacing my A/C's coil. It took several hours and I felt confident that he has the experience and knowledge to do the job because this was his third visit to my home and I have become familiar with his expertise. Why? Because Phillip is trustworthy, knowledgeable in all things…
I updated my heating and cooling system everything worked great I am pleased
Cool Air has been a professional and reliable company over the past 9 years that I have been a customer. I had a recent problem with one of my AC units and they were at my home the next afternoon and stayed late to fix the problem. Their response time, professionalism of scheduler & service technicians and attention…
Cool Air Mechanical technician Ruben Gonzalea was on time, professional, knowledgeable, and courteous. Cool Air Mechanical is an excellent company and great value.
Fast, easy, friendly scheduling. Knowledgeable technician. Not the cheapest, but reasonable. You get what you pay for! Will be a returning customer!
I called cool air for ac maintenance and was sent a salesman/tech that showed up over 4 hours past the appointment window. He proceeded to tell me that my 6 year old ac unit needed full replacement or at the very least a new air compressor at the tune of $4000 to $12,000. I called another company for a second…
Keith Freeman was polite, pleasant, prompt, efficient, professional, funny. A pleasure to work with.
A Lifesaver of a Service Experience! I bought a Lennox AC unit from Cool Air Mechanical through Costco a little over three years ago. Right after the three-year warranty expired, the unit started having problems, so I called Cool Air for service. Their technician, Eric Carson, came out over the weekend and…
Cedric the technician did an excellent job.
Shemar Shaw serviced my air conditioner that wasn’t cooling properly. He persevered and found the problem. He repaired my unit in a timely manner. I will ask for him should I need additional service. Very professional and knowledgeable.
Worst decision I ever made was Choosing Cool Air Mechanical to install a Lennox HVAC through Costco. From the very first installation 4 years ago to today, they've visited my home 34 times, and it's still not right. I've asked for a replacement many times and have had to escalate through Costco several times. DO NOT CHOOSE this company!
This company has done several different jobs for me: New HVAC, whole house surge protector, new hot water heater with upgrades and whole house 'germicide' contraption that removes junk from the air we breathe in the house, including Covid. They do it all, full service! Everything they have done for me, over the…
A/C maintenance . I receive excellent professional service
New remark..April 8 2026 Furnace went out April 2nd. Got a service mechanic out 4/3 to access the situation. Cedric was good and honest when asked how MUCH more money would he spend in this 2009 unit. After telling us that we decided that it was time for new one but a sales person count come until Monday. Alex came…
Dustin was absolutely awesome, so much knowledge and great advice on our HVAC system and the issues we are having with it. Greatly appreciated. Such professional service .
On Friday, March 13, we woke up to find out that we had no hot water, with company from out of town already on the way to visit us for the weekend. I immediately called Cool Air and, within an hour and a half, David the technician, was there to diagnose the problem. It was necessary to have a new hot water heater…
Repair two air conditioners after power outage Came the day they were called Excellent service
Unfortunately Cool Air Mechanical (CAM) has failed me on many occasions leading to the current rating. Recently they sent a technician to service a mini split who had as much knowledge of the unit as I do. The technician made a diagnosis (I agreed based on the visible jumble of numbers on the panel) but he also…
Service Technician Zeb Brown did an excellent job servicing the heating and air units at my home. He was professional and courteous as he explained the service that was needed.
We've had our new heating and air system from them for 3 years. They provide excellent maintenance and service. Their technicians are knowledgeable, polite and personable. We couldn't be happier with them.
Excellent work and very helpful, professional technician.
Another great experience with Cool Air Mechanical. AC unit isn't in the best of shape but Vinson was truthful, honest and went far and beyond to solve our needs. Will highly recommend to family and friends for heating and AC needs.
Prompt, courteous, and clean.
Very happy with my service call with Lachlan. He arrived on time, was friendly, professional and knowledgeable.
Tre is fantastic. Upstairs unit not cooling and he outlined all the options possible to get our unit up and going!! A true professional!
ON TIME...EFFICIENT.. POLITE...TRUSTWORTHY
Had Brad as my service tech to perform a complimentary leak test on A/C Units. He was extremely thorough, and courteous and took the time to explain everything he was doing. Highly recommend him and look forward to having him as my tech for my future visits.
Excellent service on time and in budget
Rich was very thorough! He even discovered a leak from our water heater! Thank you!
Jessie called and texted to let me know he was on his way and the approximately arrival time. He was on time.
Durante was a great help! Super friendly and took care of the problem right quick!
Inspection of HVAC heating system and winter maintenance 11/8/23. Zone board malfunction. Agreed to replace it. I like the fact that the technician advice to replace the a zone board brand that is compatible with the thermostat. I would not have thought of this if he had not recommended it. Greatly appreciated. Nicco Rosetti was the repair technician.
Our tech, Kevin Brown, was amazing! Extremely careful, courteous, and did a great job educating my about my hvac issue
Great service, very professional
Oscar was very knowable and was very diligent when inspecting my HVAC system. I was highly impressed with the service he provided and would definitely recommend his services.
The technician (Eric Carson) that came out yesterday was so great. He was kind, explained everything so I could understand, and was very professional.
He was ontime and professional. He understood my need and concerns. He represented his service and company well.
Awesome tech! Steven was phenomenal. Thank you so much for your service.
Great service! If you have an issue with your unit, they are able to come the same day you call. I appreciate that! Kyle is super knowledgeable and knows his stuff! Great customer service!
Clogged AC drain
Good Job and seems to have solved our problem. Thanks
Thank you Vance for addressing all of my concerns & questions in such a friendly, professional manner:)
Professionals all from start to finish, and all the moments in-between. Always polite and considerate of questions about the process.
Cool Air responded promptly to repair my air conditioner. The technician was thorough & knowledgeable
Vance shared his knowledge with me as he checked my outside AC unit in attempts to determine the root cause of the problem thru the use of his instruments and note pad.
Eliyah was extremely professional and addressed our HVAC issues promptly and effectively!!
Kevin: thank you for your time, discussion and professional experience....much appreciate. We will look forward to determining what the next steps will be with respect to the Pioneer "inverter". Enjoy your weekend and the early next week sports activities. David Werts
Excellent service by Kevin Brown! He is very friendly and knowledgeable. Explained everything well and showed photos of before and after.
Great service. Very friendly. Worked in the rain to get my air working again. Very knowledgeable. Even saw that I had a parts warranty which saved me money!
Cool Air Mechanics installed my HVAC systems several years ago and I have used them for my biannual servicing ever since. So when I had a problem with one of my air-conditioning units and called Cool Air Mechanics. Their representative, Jesse Anenuwa, was able to come out the next day. He arrived promptly as…
The Tech, Aryan Asghari explained very thoroughly what needed to be done to keep my AC system in great operating order. On time, very friendly and took a personal interest in what was best for my system. I trust CoolAir Mechanical and highly recommend their services. Great friendly staff minding the store on the phone as well
The tech was very prompt, efficient, and briefed me fully on the results of his work.
Cool Air is my go to company for all AC or heating needs. Thank you for being responsive, professional and helpful.
Quick, clean work and great attitudes! Well done.
Excellent and extremely efficient gentlemen in my home today! Very kind young man who fixed my a/c very quickly and got my house cool again for my daughter and me. Can’t thank you enough!!
Review of my HVAC systems service by Cool Air Mechanical and service technician Tamir Williams Having been a service technician previously, I am very cautious as to who attends the issues at my home. It has been my past experience that the technicians from Cool Air Mechanical are most experienced in the all the…
Mike did one heck of job. He did a thorough jon diagnosing the issues. Once Mike found the problems, he showed me the myraid of technical problems along with pictures. Mike provided a detailed explanation and rationale for corrections. Mike is an excellent tech and I like how he is so knowledgeable. I can't thank…
Chris was excellent and very thorough in all the services he performed!! Outstanding service!
We utilized Cool Air mechanic services for AC tune ups and repair. Alex was very good in carrying out the job. He explained to us what he would be doing, the problem with our AC and our options to resolve. Its great service from start to end 😊 We also got a repair done recently and the service manager Victor, and…
Incredible technician totally professional!best guy ever
Excellent
Kyle did a wonderful job and were extremely friendly and courteous. He was able to find out what the problem was and provided information on the issues. He explained where the water leak was occuring and what was needed to repair the borken drain pipe. He help clean and maintain my AC system.
Juan de la Cruz from Cool Air Mechanical serviced my HVAC system today. He was on time, very professional and very thorough with what my system needs. I was very pleased.
In 2021, We had a mystery sewer smell in the laundry room, and Jason got right to the bottom of it, and figured out a few possible solutions to some of the house quirks. In 2025, we had, yep, another mystery smell (a dead animal), and Sid helped us diagnose it, being fully transparent and honest about his…
These guys do an excellent job and explain exactly step by step what needs to be done and the cost. The service tech was excellent. And showed up exactly on time. I've used them multiple times in the past.
Analyzed the problem and fixed it
I had my entire Heating and AC system replaced with Cool Ray Mechanical. My overall rating of their services was 5-Star from start to completion, I would highly recommend them to anyone seeking Heating and AC repair or total system replacement.
We had a great experience with Cool Air Mechanical and would definitely recommend them to our friends and family. Steven Coleman, our technician, was very informative and courteous.
Two Technicians showed up today Michael Cowart and a coworker. They complement each other very well, it was fun to watch. Got the job done just before an heavy downpour. Units is back up and running. Job well done.
Damian Lopez was quick to get to our house and explain to us how our condensation lines work. He was excellent. We will be asking for him again.
Great service!
Tech was very knowledgeable.
Damian was wonderful as usual. Prompt professional, and very informative. Keeps our units running beautifully.
I had a problem with one of the AC units in my house, so I decided to purchase a second unit for my property. John Ramos the technician provided an excellent service today. He was very knowledgeable, professional, friendly and explained to me whit details all aspects about the new unit. Thank you John and Cool Air…
These guys are amazing!!! We had our 20yr old system replaced with a new Lennox unit. The techs that replaced my unit were very professional. Thank you cool ray!
Juan de la Cruz was great! He was professional, polite and efficient.
Have had Shemar out twice and he’s been great both times. Timely, got the job done quickly, and very expeditiously. Would like to have him back.
Customer for over 15 years. Many installation, repair and maintenance jobs with great service.
Cedric resolved an issue with a “leak” in my HVAC System that a year ago was left unresolved. He persisted until he was able to find the leak in the system, took the time necessary to repair leak. Leaving my HVAC system ready for the summer months. Thank you!
Employees like William operate with honesty/integrity & highly knowledgeable about all things heating and air. William came out today because our Furnace on the main level wasn't working. He quickly diagnosed the problem, had the parts on his work van and made the repairs. He then ensured that our unit was safe for…
Bryan Austin performed a superb job to troublshoot our cooling system issue & properly repumbed the drain system as well as checkout and operation of the Lennox A/C system. Great job, Thank you
Within the past two days, I've had a condenser pump replaced and a water heater. A gentleman named Steve (LNU) replaced the condenser pump and David Flagor replaced the water heater. I can say that both gentleman were very professional, yet personable. I appreciate the timeliness in which I was scheduled. I also…
Brain was great
Everything went good so far and we will continue next week to fix everything
The Cool Air rep Steven F. who serviced our system today was very professional and courteous. It was a pleasure to have him check and resolve our A/C system. He listened to our concerns and explained the issues and what was needed to resolve them. Thank you, Steven!
He was on his phone arguing about a customer having to pay for labor, ignoring me as I’m asking him questions about a service that I thought I shouldn’t have to pay for and started sounding aggressive Please do not send him back to my house
He was on time and did a thorough job and was very courteous and professional
Sagar was outstanding! The ultimate professional with sage advice & suggestions to ensure the systems work efficiently. He is extremely polite, and professional. Highly recommend
Kyle was very professional and got the job done quickly! I have used Cool Air for the past few years and have always been satisfied with their service.
Great customer service. They always respond within 24 hours. I hope to be a customer for life. I was told that most AC units in Georgia last about 15 years. Mine lasted 14. So it's time for a new upgraded one. Thanks a million COOL AIR Ron Crawford- A current satisfied customer.
Very personable and caring. Excellent job installing my new units.
Bryan was great, professional, on-time and explained every detail of the service performed.
Damian arrived well within the appointment window. Diagnosed the problem and was able to get the parts and repair the same day! Great service as usual from Cool Air.
Kieth was Awesome. Very thorough and detailed and explained things in a simple way. Let me know about what I need to do to keep my AC working. Also let me know about their plumbing division.
We needed to replace a good portion of our AC system and the team at Cool Air Mechanical were amazing! From Austin Pratt in sales and systems design, to John Ramos and his partner (Sorry! I forgot his name! 😅) who installed the new system. They were quick, efficient, knowledgeable, and friendly! We also needed a…
Prompt, courteous, and effective.
Today Alex O. was my technician, he called prior to my scheduled appointment. When he arrived at the door they put on shoe covers, introduced himself came in and went to work. He was very thorough, he was the best technician I have ever had. I recommend Cool Air Mechanical highly. I give them a 5 star rating.
The salesman was very knowledgeable about the product and recommend good options, very helpful
Very knowledgeable and professional individual. Got me up and going very quickly. Ask did I have any follow up questions after resolving my issue.
Kyle Miller went above and beyond to make sure our A.C. unit was properly maintained.He took the time to explain all that he was doing, and even suggested ways in the future repairs to make the system we have even better.
Cedric is very knowledgeable and did a very thorough job.
When our AC went out in the beginning of 99degree weather, we knew it would be a problem. Damien came quickly and diagnosed the issue. Unfortunately, the needed part was not available for two weeks. He came today and replaced the motor and checked out the entire system. We were delighted with his expertise and…
Awesome evaluation of my A/C system needing an emergency shutoff valve that the builder failing to include this system on my home unit. I really appreciate this tech person paying attention to detail. Great job!! Also, recent issues were resolved in a timely manner.
Systems were checked and found to have problems. One unit fixed immediately, one we must wait for a part. Over all I am pleased with the service.
Promt, professional and excellent customer service.
HVAC wasn’t blowing air and tech figured out problem quickly. Very nice and professional.
Very professional, diligent and completed in timely manner.
On time, very thorough. I trust these guys.
On time, worked promptly, replaced outside fan motor, made some adjustments, and on his way. Repeat client for routine service.
Even though my system was down for an extended period, Jason came through and got it up and running again. He is always giving the personal touch and making sure everything is correct.
The two cool air techs were very friendly professional and Neat and tidy They finished the job in record time.
Very easy to work with
Personable and helpful.
Tamir was knowledgeable and did a great job. One of the best ever!
Quick, easy and professional.
Excellent sales job
Service man was here on time, explained his actions and completed repairs/maintenance in timely and efficient manner!
My technician Chris R. did an excellent job of diagnosing and resolving my AC problem.
Detailed and concise diagnosis of our sytem.
We recently had an AC unit replaced (condenser and coil). Cool Air was very prompt with follow-up, knowledgeable about the product, and helpful at reviewing options. Installation was very quick and painless. We have been using Cool Air for several years now, and we have been very pleased with their quality of…
Richard was very professional and went right to work when he got here. And he got to our home in a timely manner which I loved! Mrs. Lunt
4/16/22: This was just the regular AC Maintenance which has been an issue in the pass as they need 300 ft of garden hose to get from a faucet to the AC unit in order to clean it. Dominique - the technician that came this time, went and purchased (at her own expense) a battery operated pressure washer that was…
This morning we woke up to a very strong odor of gas. We called Atlanta Gas, they checked it out and told us to call our HVAC service. We needed the valve replaced and gas was seeping out. I called Cool Air Mechanical, who has taken care of our unit for about 6 years. The office sent Brett Farrell who showed up in…
I have been enjoying Cool Air services for 12 years now. They are the best ! Several technicians have come to do the job, and they are all amazing profesionals. I have had favorites in the past, and today I can add one more to my list: Mr. Robert Watson. I truly appreciate the peace of mind that comes with a job well done. Thank you!
Louis is prompt, thorough and very knowledgeable. Does a really good job.
Kyle was on time, polite, knowledgeable and patient. He worked through and solved this issue. Thank you Kyle.
The technician who was sent out to fix my unit is Jesse Anenuwa. I was frustrated because it seems like I keep having problems with the unit. When it's cold outside it's colder in my house and when it's hot outside it's even hotter in my house as well. Jesse fixed the problem temporarily but assured me he'll get…
Patrick was professional, explained the issue clearly, and was quick to repair.
We had a lightning strike that shut down our heating and ac systems. Cool Air was able to come out and fix the problem quickly and efficiently. WE HAVE HEAT. With temps going down to the 20’s, this was really important. Brian Cook is a rock star….
Nicholas was very professional
Cedric is very professional and explained everything clearly.The company responded my call quickly and sent him on the same day. I highly recommend him.
All done in the past on time, in time and done well Integrity of management of business
Alex Oliveira performed our annual fall/winter HVAC maintenance. We was very professional, thorough and knowledgeable, as well as being very personable. I would highly recommend him and Cool Air.
Our technician was Louis Gussmann from Cool Air Mechanical, LLC. He was on time, professional, knowledgeable, and proficient. He got our system back up and running quickly!
The people from CoolAir go above and beyond to make their customers happy. This is my experience with them for almost 10 years.
Cedric the technician was GREAT! Courteous add on time!
Ricardo has been AMAZING! He fixed our units recently. Every time I call Cool Air, they answer promptly, are very kind, and helpful!
Richard Bentacourt and Hose Marrero came to my home on time and installed the system professionally. I really appreciate their services and definitely will recommend Cool Air to my friends.
Prompt, knowledgeable, professional
The work was excellent the results excellent 👍
Troy service rep was very concise & courteous, & provided honest opinion
DJ is terrific. Excellent service provider, Trouble shooter, problem solver. Very efficient and courteous. Great at explaining the issues and the solutions. Very responsive.
Excellent service by Coolair tec, Robert W. He is sincere, thorough and helpful. I have been using Coolair for 10 plus years, he was the best tech I ever had at Coolair or any other company. I hope Coolair takes care of him and set him as standard bearer because some of their techs and services in the past were inadequate or minimum at best.
Cedric did an amazing job with my AC unit. It had stopped working during the day and Cedric came on the same day to have a look at it. He explained clearly what was wrong with the unit and fixed it. I would highly recommend his service.
Cool air has consistently been responsive and professional and accommodating over the years. X in Yang came over today and did a great job with repair AND answering my questions.
I recently had the pleasure of working with Cool Air Mechanical technician, Julian V., and I must say, his professionalism and competence were beyond impressive. From the moment our interaction began, he showcased a high level of expertise and an ability to listen patiently, ensuring all my concerns were addressed.…
Amazing job. Very thorough and did a great job explaining the issue! Thank you!
Julian was thorough and stayed for several hours until he found and fixed our unit. He was patient and polite and we absolutely appreciate his thoroughness and that he was able to fix the unit! Highly recommend!
Very thorough and professional.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1366 | $37–$295 |
| A/C system maintenance | 836 | $39–$393 |
| Install AC | 665 | $1.4k–$3.2k |
| HVAC system repair | 655 | $205–$933 |
| A/C system repair | 566 | $209–$786 |
| Heating system installation | 530 | $1.4k–$2.8k |
| Heating system maintenance | 460 | $39–$251 |
| Repair HVAC | 334 | $216–$495 |
