Experts Reviews · Company report
Cool Air Mechanical logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty88−1.2Momentum penalty79−2.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Cool Air Mechanical

Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #111Position by Experts Score among all companies we track in this category. of 119 HVAC contractors · 4.9★ from 11,127 Google reviews

Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cool Air Mechanical is better than 84% of HVAC contractors.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cool Air Mechanical is better than 76% of HVAC contractors.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cool Air Mechanical is better than 88% of HVAC contractors.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cool Air Mechanical is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cool Air Mechanical is better than 79% of HVAC contractors.B
79
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cool Air Mechanical is better than 75% of HVAC contractors.B
75

Reviews for your job

Customers hired Cool Air Mechanical for 8 kinds of job.

Cool Air Mechanical for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.45
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$161–$429
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 18

All 45 Google reviews tagged “Drain cleaning” · showing 20

JasonLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Showed up on time and did a great job. Very detailed and thorough.

Drain cleaningHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Professionalism
DanLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Jerry as always is so pleasant and professional. Made sure everything was addressed.

Drain cleaningA/C system maintenance+ Responsiveness
Daryll2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Everything went good so far and we will continue next week to fix everything

Drain cleaningHVAC system repairHVAC system maintenance+ Responsiveness+ Quality+ Professionalism
Vicki12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Richard was very professional and went right to work when he got here. And he got to our home in a timely manner which I loved! Mrs. Lunt

HVAC duct & vent cleaningHVAC system repairA/C system repair+ Punctuality+ Quality+ Professionalism
Priscilla7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The technicians are always super friendly and helpful, and take the time to explain what they're doing.

HVAC system maintenanceDrain cleaning+ Responsiveness+ Professionalism
John7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is a wonderful company to deal with. Their prices are very competitive. I purchased my HVAC from them, and they installed it quickly with no mess. I also have them service my units, and they never try and sell me something I don't need. I would absolutely recommend them and will use them when my second HVAC system fails.

HVAC system maintenanceHVAC system repairInstall thermostat+ Responsiveness+ Punctuality+ Quality
Terrain3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike was extremely patient. I am a senior citizen and he had to explain things several times. He was professional and polite.

Drain cleaning+ Responsiveness+ Punctuality+ Quality
SimoneLocal Guide · 82 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Armando was excellent, he knew right away what was wrong and fixed it. It was a minor clog but I explained what was happening he diagnosed it right away. He was personable, polite and on time!

Drain cleaning+ Responsiveness+ Punctuality+ Quality
Craig5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Troy diagnosed a tricky short circuit that had blown out 3 boards at different times. He replaced the boards and redid the wiring in one day.

A/C system repairThermostat repairThermostat installation+ Responsiveness+ Punctuality+ Quality
GregLocal Guide · 89 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jason was great! Very professional and quick

Drain cleaning+ Responsiveness+ Punctuality+ Quality
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

These guys were AWESOME! They just dug in and solved tricky problems with the kitchen sink, then tackled a clogged dryer vent, cleared it and adjusted it to correct a previous marginal installation! Thanks much!!

A/C system maintenancePlumbing leak detectionHVAC duct & vent installation
Jack3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike was great. Went above and beyond on solving my issue and was extremely professional. Based on his work I opted to go with a 6-year maintenance contract. I’ve used a few companies in the past, and while I’ve never had any real issues with the competitors, they never wowed me like this visit did.

A/C system maintenanceHVAC system repairA/C system repair+ Responsiveness+ Punctuality+ Quality
RhondaLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Chris was professional and polite. Proactive found things I needed. Water flow is better. Found my pin hole leaks replaced pipe. Love it. A+++++ job.

A/C system maintenancePlumbing leak detectionHeating system maintenance+ Responsiveness+ Punctuality+ Quality
FrankLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great communication, professional employees, prompt service.

Drain cleaning+ Responsiveness+ Quality+ Professionalism
Hazel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike Pharr was the plumber who answered my request for plumbing problems. It was a very rainy day, but he showed up in a good mood and in a matter of minutes diagnosed and fixed my plumbing problem. I am very grateful to Cool Air Mechanical for employing intelligent, respectful and knowledgeable workers to interact…

Drain cleaning
Barry8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Have used Cool Air for seven years with my heating,A/C, and water heater. Today was the first time with Mike Pharr. Efficient friendly and thorough. I’m one happy camper.

Plumbing leak detectionFaucet repairWater heater repair
JudyLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Cool Air replaced our heater with UV light to kill bacteria, installed a cool new thermostat and cleaned our air ducts and vents, Their response time was quick, they provided the most comprehensive quote and best price. Their technicians were prompt and polite. The best part? When the weather forecast called for…

HVAC duct & vent cleaningHVAC system maintenanceHVAC duct & vent installation+ Punctuality+ Quality+ Value
MattLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Issues with my upstairs unit. Brian was able to diagnose the issue in a matter of minutes. Ran through potential of mold and my options. Changed drain lines that had clogged and restored my units back to 100%.Very satisfied customer!

A/C system repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Dina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional, happy with the service

A/C system repairDrain cleaning+ Quality+ Professionalism
Jim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our AC stopped working, and Richard came out and diagnosed a clogged drain line. He repaired it and coolness has begun!

Drain cleaning

Show more drain cleaning reviews (25 more) →

Price

$466+37% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 60%Overpriced 6%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance1366$37–$295
A/C system maintenance836$39–$393
Install AC665$1.5k–$3.2k
HVAC system repair655$205–$942
A/C system repair566$209–$793
Heating system installation530$1.4k–$2.5k
Heating system maintenance460$37–$251
Repair HVAC334$224–$535

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