How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty88−1.2Momentum penalty79−2.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORECool Air Mechanical
Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #111Position by Experts Score among all companies we track in this category. of 119 HVAC contractors · 4.9★ from 11,127 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Cool Air Mechanical for 8 kinds of job.
Cool Air Mechanical for ductless heating & a/c services
Clear ✕All 124 Google reviews tagged “Ductless heating & A/C services” · showing 60
Was very friendly and got job done
Definitely 5 stars! My salesman, Steven Coleman was not high pressure at all. Explained in great detail and was very knowledgeable about the whole system. The installers, Lewis and Douglas, were super nice and polite. Always put on booties when entering the house, which I appreciate. They worked diligently and were…
Mr. Winfrey from Cool Air was very professional! He explained everything, there were a leak in my unit and all the refrigerant leaked out. My Winfrey replaced the fluid and service my entire unit. Hopefully, I want have to pay for the fluid because my unit is under warranty and I 'm current on all my yearly…
We replaces a 2-ton unit and a ductless unit. They sent a 4 person team to do the job. They were respectful of our floors and home putting down drop cloths to ensure no damage was done. They kept me informed during the entire job. The job was completed in a timely and professional manner!
This is the first time That Kevin has been out to service my units. He is very professional , honest , and easy to talk too. It is always good to see that Cool Air mechanical is able to retain great employees like Kevin . I have always been pleased with the technicians that have been out to my home. This was a…
Steven was well mannered and polite he took time to explain the process . I haven’t finished the purchase but I am definitely interested and looking to move forward.
This company does not return phone calls nor do they keep the customer updated on repair status. They also were a no-show for my appointment today. When I called to inquire regarding an ETA, they didn’t call me back regarding my missed appointment. My system has been down for 2 months. They pass the blame to the…
Fantastic Service!! The he was helpful, informative, quick and guided me into what was needed.
Excellent service on time and in budget
Josue Camach demonstrated a high level of knowledge of the equipment, and he quickly located the problem with the unit. He was very thorough with his work. I highly recommend Josue.
Stan is very professional; patient in explaining the whole process. Was delighted to work with the whole group. —Duct cleaning needs to be done
Very detailed as well as a great people person.
I found Zed Brown very thorough - and able to convert to me in simple English what the issue was. I will ONLY request him going forward!
Jean Paul, Frank and Hossein did a great job installing the mini-split unit. It was a challenging renovation and they did a great job.
Prompt polite technician
Bryan Austin performed a superb job to troublshoot our cooling system issue & properly repumbed the drain system as well as checkout and operation of the Lennox A/C system. Great job, Thank you
Awesome evaluation of my A/C system needing an emergency shutoff valve that the builder failing to include this system on my home unit. I really appreciate this tech person paying attention to detail. Great job!! Also, recent issues were resolved in a timely manner.
Good communication, reliable personnel, good service over and above what required. Friendly, courteous, helpful. Valuable asset to company.
Oscar did a great job! Just what you expect from CoolAir. Highly recommended ! Ron
John and his crew were very responsive to my questions and concerns. They did an excellent job installing our indoor duck less units mfg by Lennox, we like the Lennox over our the Mitsubishi ductless units that were installed in our other home in Blue Ridge. We purchased the Lennox at Costco during their promotion…
Frank Miller. electrician with Cool Air Mechanical is very professional. He installed a new power line, internal wiring, outlets and lights. I would highly recommend Frank to anyone needing electrical work.
Terry was very professional and did the excellent job diagnosing the heating problem. I highly recommend him!
Installation of a replacement mini-split system went about as smoothly as I could imagine. The installation team was on time, very professional, quite personable, and tidied up thoroughly when done. Operation of the unit was covered in detail. On a separate occasion we had pipes that froze on Christmas 2022 & Mike…
Jermaine Kelley was very knowledgeable and honest concerning my situation, he allowed me weigh all my options without being pressured he wanted what was best for me and my family.
Jesse was courteous, professional, comprehensive and quick. Make sure that you lock-in the 3yr. service contract plus 3yr. extension. He said it just went up 50% to $169/yr. (We're locked-in at $89/yr.)
Met with Bryn today to get a quote. He was punctual and very professional. It was a pleasure talking with him. He was very knowledgeable about the HVAC systems and considerate of our needs.
Cool Air Mechanical is incredibly professional and trustworthy. They have consistently overdelivered in our interactions with them. We have had a contract for two air systems with them for about 4 years, and we have always been happy with their work. Their technicians are honest, respectful, friendly, professional…
Everything went smoothly. Enri was very professional and immediately took ownership of the issue we were experiencing. He provided clear answers to our questions and quickly resolved our service call. Thank you so much!
Cool Air has been our HVAC supplier for many years. We contacted them about adding mini-splits to our terrace level. Cool Air had Junior Manary come to our home where he did a careful assessment of our needs and explained his recommendation. He provided a detailed quote. He was knowledgeable, helpful and courteous.
Attentive, Knowledgeable
My AC needed Freon so Paid $75 for service call then the tech tagged on another $20 for gas in his car!!! Only For him to tell me he couldn’t put Freon in my AC because they don’t carry that type Freon, because my system (less than 20yrs old) is too old. The technician say I have to replace my entire AC system and…
After installs of new heat furnace, ac unit installed months ago also by Cool Air Mechanical stopped cooling. Visit by 2nd tech showed "Sound Blanket" used by Cool Air tech to cover outdoor components damaged the ac unit. Even though the tech added tefrigrant, ac isn't cooling. We are very frustrated with Cool Air…
Sean O'Sheld is a really great person who is easy communication, working hard, very professional resolve the problem.
James was very professional, communicative and patient with me as I had to finish a work call before I could get with him.
My technician, Jason Yates, was thorough, very professional, explained not only what he was doing - but also gave information on things to expect from my units, what services will be needed soon, how to prioritize and get the most life from my units, etc. He was excellent - as far as technicians go. Very friendly but not intrusive or overbearing.
El servicio fue excelente.
He is professional on his work.
On time professional, knowledgeable
The entire process was quick, easy and the team was very professional. Daniel (sales) was polite and respectful of our home. He was very detailed in his quote and shared some advantages of the system we were unaware of. Daniel’s one flaw was that he told us the unit came with a standard thermostat that we could…
Alex was very thorough. He assessed the present unit and explained the benefits of a new and more efficient unit. My questions were answered and timeline was established. Thanx
Grayling Willis did a great job!!! Professional and on time!
Great team and trustworthy. They are professionals who knows what they do. I like that they walk you through every step to ensure you understand the value of your equipments. Dominique was outstanding and very knowledgeable. A good sales lady too on their new promotion with new installation. No reservations, they are great.
Stan was very professional and knowledgeable, communicated well, was right on time. 5 stars!!!
Very professional and arrived on time.
Juan was our technician today, and he was punctual, thorough, friendly and didn’t try to unnecessarily upsell services. Where there was a need, he showed us and explained everything in great detail.
After contacting our friend and former tech Nima with a timely issue that we were having, he immediately organized his team at Cool Air to help us address it and resolve it VERY QUICKLY. The tech (Joe Warthen) that came to the house did a FANTASTIC job! He was very experienced, insightful, detailed oriented and…
While at Costco, I ran into someone selling HVACs. I asked about ductless HVAC and was scheduled for a consultation right there in the store. Daniel Bezden came to my home and provided me with lots of information on the ductless unit. He also share pictures of how the unit will be installed. Excellent Customer…
Mechanic broke the motor for the induction fan making the furnace inoperable. Sent a second mechanic out to assess the situation. Since I had before and after pictures, there wasn't any debate on the damage Cool Air caused. I have called to have them repair what they broke and they wanted to charge me $1000 to do a…
The technician was timely, very professional, technically knowledgeable, respectfull of my home's cleanliness, and diagnosed the problem...
Excellent service!
Danis was very courteous and went above and beyond expectation.
Mr. Hightower arrived on time and was very professional.
great customer service, on time, very professional
On time, very professional.
Cool air did a great job. Brian was my technician and was extremely professional, quick and thorough. Y’all texted me before he got here to let me know he was coming and was right on time. He was extremely friendly and knowledgeable. His technical expertise helped me understand my system better. He made some great…
Just got an estimate and Alex was very professional and pleasant to talk to.
Purchased heating and cooling unit for my business. I have purchased several units from John over the last couple of years for my office and properties. I need a new unit for another location. So I called John and he was here the next day and installation will be within 2 days. I can't say enough about the help…
David came out the day after I called and quickly assessed what we needed. He was able to quote on the spot and talk through discounts and financing options. Very knowledgeable!
Good service overall. Needed a component replace. Repairs were timely and effective. Very good cooling this summer!
Great service as always
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1366 | $37–$295 |
| A/C system maintenance | 836 | $39–$393 |
| Install AC | 665 | $1.5k–$3.2k |
| HVAC system repair | 655 | $205–$942 |
| A/C system repair | 566 | $209–$793 |
| Heating system installation | 530 | $1.4k–$2.5k |
| Heating system maintenance | 460 | $37–$251 |
| Repair HVAC | 334 | $224–$535 |
