How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty88−1.2Momentum penalty79−2.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORECool Air Mechanical
Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 11,127 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Cool Air Mechanical for 8 kinds of job.
Cool Air Mechanical for HVAC duct & vent installation
Clear ✕All 204 Google reviews tagged “HVAC duct & vent installation” · showing 180
I received very disappointing service from Cool Air to install a single vent into my newborn's nursery. First, they installed the duct through the middle of a finished basement which I will have to reroute to enclose in drywall. Second, they partially cut through a support beam while installing the register. Third,…
I had a great experience with Cool Air Mechanical. We are having our whole AC System Replaced. Kennie Picon was a great help in explaining the work to be done and the full lifecycle of the project. He was also very useful in understanding our options to the finest detail.
Got an estimate for replacing AC unit Jesse was very helpful in explaining all the options?
Technician DJ was very cordial, knowledgeable and displayed work ethics that are hard to find these days. Kudos for this business to hire this individual and provide the training for the expertise that we have experienced since using their services.
The entire team from José, Joe, Winston, and ?(forgot his name but blonde, taller, and southern). They were incredible and very informative. We had a quote, they worked with us on pricing, then installed in our weird janky closet/basement and made everything work perfectly. They were clean and fast and so easy to work with. 10/10
Signed up for their buy 3 year, get 3 year maintenance to the AC and heating units. Greg- Technician who came out and serviced both units his was able to provide detailed explanation on procedures, was very thorough in the cleaning process, and arrived on time. One word of warning- The prepaid maintenance plan…
Worst decision I ever made was Choosing Cool Air Mechanical to install a Lennox HVAC through Costco. From the very first installation 4 years ago to today, they've visited my home 34 times, and it's still not right. I've asked for a replacement many times and have had to escalate through Costco several times. DO NOT CHOOSE this company!
This company has done several different jobs for me: New HVAC, whole house surge protector, new hot water heater with upgrades and whole house 'germicide' contraption that removes junk from the air we breathe in the house, including Covid. They do it all, full service! Everything they have done for me, over the…
We are so happy with the installation of our new HVAC system. Our home was newly built in 2013 and we were surprised to find out that the system they put in was working harder then it should’ve (3,700 sq ft). We should have had two systems but at the time it met the requirements for a 5 ton unit. After several…
Free in-home estimate. Mr. Kelley carefully explained everything about my current unit output. He checked both the outside unit and inside unit. I asked a lot of questions about replacing my 15 year unit. I was given a choice without being pressured. He was a very professional and attentive salesman.
We replaces a 2-ton unit and a ductless unit. They sent a 4 person team to do the job. They were respectful of our floors and home putting down drop cloths to ensure no damage was done. They kept me informed during the entire job. The job was completed in a timely and professional manner!
They were very professional and patient with all the questions we had. They cleaned up and had protective booties when working in the house. Very smooth process from quote to the completion of work.
Winston, Brian, Otniel and crew were phenomenal! They installed a unit with two zones for us and were in and out in about 4 hours. The work looks spectacular, and everything is working great! Highly recommend their services!
These guys are incredible. Tim went over everything with me beforehand, and took the time to answer all my questions. The system that they put in was so much more advanced than what I had. The installation team got here at about 9 AM and finished by 5 PM. This was a full start from nothing installation. Nice group…
Extremely professional showed up on time completed the job and removed the old furnace, ac, concrete pad, and any other trash that was made during the job. System has been working better than ever since they upgraded me.
No pressure to purchase, just detailed information on achieving total comfort for our home. Thanks Tim for your professional and expertise.
Steven was well mannered and polite he took time to explain the process . I haven’t finished the purchase but I am definitely interested and looking to move forward.
Excellent service on time and in budget
THIS REVIEW IS FOR 2023: Another HVAC company only gave us a verbal estimate and that was after charging us $99 and their estimate was more than three times the estimate of Cool Air Mechanical and Plumbing. Nima with Cool Air was extremely knowledgeable, wasn't fast talking and didn't try to up sell us like the…
Excellent work and customer service
Cooler offered in intuitive solutions. Prompt service and value
Awesome job, great service Alex
Knowledgeable and meticulous.
Nima and Otniel were the best team I have ever worked with. Nima listened and designed the perfect system in my older complex home. Otniel lead the installation team and made sure it was perfectly installed and tested. the entire experience was very good and I highly recommend them.
Always helpful and fair prices
I purchased new HVCA unit installed by Cool Air in 2017, however the reason I renewed my maintenance contract is because of technician Nima Naderpour. Nima is professional, trustworthy and honest. He knows his work and takes great care of his customers. I recommend Cool Air trusting that other technicians are like Nima!
In 2021, We had a mystery sewer smell in the laundry room, and Jason got right to the bottom of it, and figured out a few possible solutions to some of the house quirks. In 2025, we had, yep, another mystery smell (a dead animal), and Sid helped us diagnose it, being fully transparent and honest about his…
Loved the experience they provided from the first estimate given all the way through the installation. Very professional and personal and timely. Our Cool Air salesman was very thorough in his explanation of the different systems and encouraging of us picking what was right for us. He was also careful to assess the…
I had my entire Heating and AC system replaced with Cool Ray Mechanical. My overall rating of their services was 5-Star from start to completion, I would highly recommend them to anyone seeking Heating and AC repair or total system replacement.
i have had excellent HVAC installation and maintenance from CoolAir for several years.
Jermaine was awesome! He was able to give me clarity on what I needed and provided me with a lot of information, as well as patience. He took the time to explain each and every question had and made sure I was comfortable with my decision. They start my installation tomorrow. Will post an update regarding that…
MR.Bikram Malhan very professional and explained the installation process in a way I understood it. Thank you Mr. Malhan
Marcus and Heizen were knowledgeable, took time to explain what was needed and why, professional and friendly, and answered all my questions.
Very satisfactory experience. Vance is very knowledgeable, thorough and very accommodating. Additionally he is very patient to explain about the thermostat settings of my HVAC system. He is prompt to respond to inquiries. I highly recommend him.
They worked really hard and were very friendly! They went out their way to be helpful!!
Always professional, not pushy, on-time
Outstanding installation on my AC system!!! Honest work at a fair price!!
DJ, the technician, is punctual, efficient and professional
Very professional. Excellent knowledge and very good explanation of solutions regarding replacement of HVAC.
This is a very sophisticated system, and the company has been extremely timely with sending a technician to make the necessary adjustments. The field supervisor, Jason, and his co-worker Chris, will not quit until they, and then I, understand what is going on and how I can get the best the system has to offer. I…
I am a real estate agent and one of the homes my client purchased had some ducts that were missing or not attached properly. The ducts were in a crawl space that had very little room to work. One phone call had Troy come out and he got everything back in working order. Cost was fair and service was fast. Thanks…
A very professional technician.
Brett was professional. On time. Polite. He changed out my thermostat and did a great job.
Quick service. Committed to quality and customer satisfaction.
I’ve been using Cool Air for 9 yrs. Very reliable company, great service.
Stan is an awesome salesman and an asset for Cool Air and Costco. He was very polite, he listened to my concerns and addressed each of them. He explained the entire process thoroughly. I’m so happy that I contact Costco for this service and that they partner with a company that utilizes people with above standard customer service!
Very neat and professional . Quick, Quiet And effecient
Have had trouble with the office staff in the past, but better in the last year or so. but the people who come out to the house are great.
Capable, hardworking, courteous, polite, knowledgeable, Quick yet precise. We felt the comfort of a job well done.
Kennie was excellent- great explanation, very professional!
They called when they were on their way and arrived a little early. They were very professional and polite. They were patient and answered all my questions. They worked diligently and completed the installation ahead of schedule.
Mr Solis and his partner came to my house yesterday to install the A/C and Heating system. They came in on time and they gave me the time that the job would be completed. They finished the job on time. They very professional and explained as well the job they were about to do.. I think cool air is a very great…
Very professional.
Great Service!
Cool Air is awesome. I learned about them through Costco and now will only use them for my HVAC needs. Todays service was top notch. Continue to recommend.
Jermaine was very knowledgeable. My husband and I were very pleased with his professionalism. Looking forward to having a new system in our home.
These guys were AWESOME! They just dug in and solved tricky problems with the kitchen sink, then tackled a clogged dryer vent, cleared it and adjusted it to correct a previous marginal installation! Thanks much!!
Clint came out the same day as the request for help. He was professional and presented his findings in a clear and concise manner. He was patient with my questions. The quote was realistic and fair.
Very good presentation and explains.
I am very pleased with the service I was given by Alex. I did not feel preasured at all and he I am even more pleased with the fact that it will get installed in just a couple days
Jean Paul did a great job. Clean, quiet and efficient.
Pedro arrived on time and was very friendly! He walked us through what he was doing and helped us set up our new thermostat. We now have our new HVAC system installed just in time for the Summer heat.
The guys did an excellent job. They were professional and very knowledgeable.
Alex was fantastic
On time. Very professional. Provided a thorough installation.
This company provided excellent service.
Mike, Austin, Winston, Keith & Lamar awesome.
Abinel and his team member were on time., very efficient & professional. Started on time and finished on time. They did a very clean job. They also answered all my questions. Above all, they both had great attitudes. Job well done. I will use cool air products and services again. My kudos to Daniel, the sales…
Great job! I have used them for annual service of our unit for several years.
Jose and his colleague was very knowledgeable both explained what they installed and shared photos. Both provided professional service. If I had another HVAC to install I would want those guys to do my installation.
Both of the Technicians were profession, performed the install in a timely manner, and explained everything in detail to me. More importantly, they cleaned and swept the area and took the box debris with them! Yes, I would use this company again.
Tech Winston and David were on time and get the things done in four hours! They explain the product and assisted us in using the app for the thermostat. We are thankful for Nima N. as well. Happy campers!
Although I have not use the service as of yet, I’m still trying to figure out my best course of action I have to say Tim the technician that was here did a fantastic job and helping me understand how the entire system works, showing me any shortcomings in my current system, and anything I need to consider when doing…
Kennie was timely, kind, professional and thorough with the entire process. We are so excited to soon have updated heating and air system installed. Service was scheduled very quick, faster than expected this day and time. Thank you!
Excellent Choice for Your HVAC system ask for David; he likes the abuse. Respects!
Highly recommended ! can’t thank enough for Winston’s great work. Winston and his team helped replace my 25 years old heating and cooling system. The attic area is narrow and low with very limited visibility. The whole team worked in that small area for one and half days to redo the ducts , replace the furnace,…
Rep. was very patient and helpful. Scheduling was super easy.
They were such a pleasure to work with, from start to finish. Attention to detail and work ethic were top notch. They made a stressful situation (suddenly needing to replace HVAC unit) such a breeze. I 100% recommend Cool Air!
Great team and trustworthy. They are professionals who knows what they do. I like that they walk you through every step to ensure you understand the value of your equipments. Dominique was outstanding and very knowledgeable. A good sales lady too on their new promotion with new installation. No reservations, they are great.
Stan was very professional and knowledgeable, communicated well, was right on time. 5 stars!!!
Meeting with Daniel Bezden to discuss replacement of my HVAC system was a very informative, professional and polite event. His command of the subject matter is excellent and ability to explain complex topics and solutions was exemplary. I highly recommend Daniel.
I was extremely impressed with Mr Scott. His mannerism was pleasant and he could sell water to an Eskimo. He was very knowledgeable and not over bearing. He did not pressure me and I was thankful for that. He is among the few. Thanks for his customer service skills.
Vernon Mathis was the Leader in our installation of a HVAC system in our Penthouse in a place where we didn't have one before. That can usually be really difficult but Vernon and his crew made it simple and without complications. He installed a new HVAC system in my sister's condo next door and it went seamless too!…
Great work!
Service was on time, friendly, knowledgeable and answered all my questions. They made sure everything was installed and working and left my space clean. Also, very personable and respectful.
Technician today was outstanding very professional. Keep up the good work
After contacting our friend and former tech Nima with a timely issue that we were having, he immediately organized his team at Cool Air to help us address it and resolve it VERY QUICKLY. The tech (Joe Warthen) that came to the house did a FANTASTIC job! He was very experienced, insightful, detailed oriented and…
The entire job was handles with the best care and skill. Even the city inspector complemented the quality of the work.
Professional and efficient
I had such a knowledgeable experience with technican Elio Solis and his co-worker. The installation done so professionally and all debris removed. Thank you Cool Air for such good service.
Great experience !
Daniel is a knowledgeable and honest person who takes time to explain the purchase and finds the right system for your budget
Ricardo and team did a great job installing the system
Alex was on time, great personality, excellent at explaining things. And no hassle. Gave the the opinion to choose.
I waited awhile to do this review, as sometimes things change. However after almost 2 years after installation of the 3 Ton Elite Series18 AC and 90,000 BTU Variable Stage Furnace, and having extra issues (which I requested) addressed during and after the install, as well as signing up for their Residential…
Nicco is amazing! Wish more people had the professionalism as he does!
I was very satisfied with the service and the technician was very propfessional I would you use again and recommend this company to friends
Very pleased with the work of the technicians very professional. AWESOME JOB GUYS👍
Very professional as always, knows what to do and get it completed in a timely manner. Ausome job as usual. Thanks
We were getting quote and Alex was excellent at giving thorough information about all the options and even identified specific fixes that would be needed to make our system more efficient. He was honest and informative. We are still deciding on the model but will likely go with them. Update: Jean Paul did our…
Great personality Excellent work
Used them 7 years ago through Costco membership, they were good and paid fair price. Now they out of reality, horrendous, inflated prices, found the same system they offered to instal for half price with a reputable (22 years in business) company for half of their price. Very happy with new installation. Cool air…
Techs Hon and Alex very professional and did an awesome job.
Jerry really knows HVAC systems, great Job !
Dean was excellent and extremely knowledgeable!
Nima as very patient and worked with us to find the best solution. We appreciated his advise and knowledge. Moises Garcia - the man with the gold chain was totally amazing. He and his crew experience showed in every interaction and with the speed and agility they worked and replaced the entire AC unit and HVAC in…
Cool Air replaced our heater with UV light to kill bacteria, installed a cool new thermostat and cleaned our air ducts and vents, Their response time was quick, they provided the most comprehensive quote and best price. Their technicians were prompt and polite. The best part? When the weather forecast called for…
Kyle was great. He was professional and knowledgeable. Having some issues with my system currently and he's worked diligently to help me out.
They did a great job. We had several quotes and this company was the most competitive and gave us the best feeling. The install team was great! On time, friendly, and extremely helpful. Hopefully, we don’t need to replace our second hvac system anytime soon but if we do I will be calling this company.
Thanks Very happy with the service provided by Moses and his crew. I would certainly recommend them to other customers
Brian was awesome and professional. I would recommend.
Veer timely and professional
Wonderful experience. Elio and his team were very friendly and professional. New system works wonderfully. Highly recommend!
Wonderful!
The technicians were very professional, respectful and knowledgeable. They came in focused on the task and got it done. Great job!
Jason did a great job. Very easy to work with, and I felt comfortable with him. He took the time to explain the system and the new thermostat.
Michael and Meeco GREAT guys! Very professional and prompt really appreciate they understand how we feel when it's 90 degrees. The part was under warranty and they got it processed for us. I definitely recommend them! Happy Cool Customer :)
Very professional and accommodating.
Had upstairs HVAC/heating install as well as larger return in Master and new thermostat installed. Mr Garcia helped us program our phones for our away service. He and his partner were extremely helpful, courteous and took extreme care not to soil any areas, tarps and shoe covers used. Cool Air employees demonstrated…
The two men who put in new air and heat system today were so so professional and worked continuously. They showed me the new unit and what they had done , and cleaned up afterwards and knew their job. I was very impressed. Abnel Is so efficient and knows exactly what is required. I would recommend them and also use them any future time.
John and Hunter installed our new AC system and heat pump. They arrived on time, gave a courtesy call, and completed a fantastic job! We are extremely satisfied with the install. Bruce Brandenburg wrote the quote for us and was super helpful! Highly recommend Cool Air!
Humberto and Crew did a great job installing our new system, adding dampers and ductwork to tie the basement in. The whole installation took about 6 hours, they did a professional job and cleaned up after themselves.
Stan was super knowledgeable and helpful getting the system I needed. He assisted with setting up the financing and made the process easy. I’m a customer for life.
They came in early 🤩 went straight to work, covered my floors to insure they didn’t scratch them up🙌🏽 And cleaned up their mess before leaving, & was in and out in a timely manner. I would definitely recommend for future service
I've been using Cool Air ever since we purchased a unit through them in 2020. They've been quick to address any concerns and technicians like Jerry Cobb are professional, knowledgable, and courteous.
Tim Wray is awesome. This is the second time we have used him. He is very knowledgeable and experienced. I absolutely trust him with my Hvac systems.
He was very professional, courteous, on time and a hard worker. The installation looks and works great. 5 stars.
Awesome customer service and professionalism!
Excellent service from start to finish. Neat. Organized. Professional. Elio and his team are the best!!! 5 Stars!!!
Great Service. The installation team transformed my house. New heat pump. New air handler. And several new ducts. Thank you Doug. And thank you to the crew.
Darrin Ross was great. Not only did he fix the problems but he also answered any questions that I had & he also gave me valuable suggestions. I am overall very pleased with your company & will refer you to anyone that needs your services. Thanks Cool Air. I made the right decision in chosing you
Friendly, professional, very responsive with support. One team installed a new heat pump, all new ducts and air handler in my crawl space, plus new thermostat, and they did it all in one day, which I was very happy about. The work was neat and tidy. And they patiently showed me how to hook up the thermostat with my wi-fi and phone app.
Cool Air Mechanical does it again!!! Absolutely love this company. They always go above and beyond the call of duty. Thanks to Elio, David, Baker and other guy didn't get his name (sorry). On time, thorough, explained all that they did and then some, amazing personalities, and just overall very knowledgeable and…
I am very impressed with the work performed by Cool Air's crew!! My house requires two air conditioning units, I started by having them install just one unit as the other still had some life left in it. The quality of the new system and the professional installation blew me away. Where my old uints ran constantly to…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1366 | $37–$295 |
| A/C system maintenance | 836 | $39–$393 |
| Install AC | 665 | $1.4k–$3.2k |
| HVAC system repair | 655 | $205–$933 |
| A/C system repair | 566 | $209–$786 |
| Heating system installation | 530 | $1.4k–$2.8k |
| Heating system maintenance | 460 | $39–$251 |
| Repair HVAC | 334 | $216–$495 |
