How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty88−1.2Momentum penalty79−2.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORECool Air Mechanical
Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 11,127 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Cool Air Mechanical for 8 kinds of job.
Cool Air Mechanical for HVAC system repair
Clear ✕All 680 Google reviews tagged “HVAC system repair” · showing 360
Received good estimate on possible of using there system.
Kenni Picon from Cool air was professional We purchased a new AC unit from him after he clearly and professionally explained all the benefits of the unit he was promoting. He also offered us the same Costco deal we had received when we purchased 2 furnaces last year. All in all, our experiences we have had with all…
Knowledgeable and so pleasant representative For Mr Kenni Picon
Shawn did an excellent w initial diagnosis and fully explained repair options and provided insights on working manuf warranty etc definitely recommend cool air
Alex was very helpful with my HVAC proposal. He explained everything clearly, answered my questions, and made the process easy. Great experience working with him!
Fast efficient and professional
My experience with Cool Air Mechanical has been extremely disappointing, from sales and pricing to service and follow-through. When my AC broke in 2025, I received several quotes. I found Cool Air Mechanical through Costco, and that connection, along with their many five-star reviews, gave me confidence in choosing…
This company has lost my trust recently. I have eight HVAC units with them. They have zero communication, the effort is not there. What a shame.
2nd update: The maintenance manager reached out to me and refunded what I paid for unclogging the drain and talked me through how to keep it unclogged between visits. I appreciate the customer service and will give them another chance based on our history. Updated: while we have used Cool Air Mechanical for several…
Quick appointment scheduled the same day
WOW!! Since Cool air Mechanical installed one of my HVAC systems for me back in March of 2022, I called them on 9/8/2026 to have a Technician diagnose one of my other HVAC systems that was not working properly. It was a same-day appointment and he arrived at the end of the working day. He seemed to be in a hurry…
AC stopped cooling Friday night, contacted Cool Air Saturday afternoon, the technician was on site by Sunday afternoon. Eugene the technician was great, responsive and very knowledgeable. Great professionalism as he quickly diagnosed the problem and made the repair. He even cleaned the fins on the outdoor unit while…
Rodney Washington was professional, very knowledgeable and attentive. He handled the job like a pro and provided excellent customer service. He not only repaired our unit but explained things along the way...keeping us informed. Thanks Rodney and Cool Air, we are comfortable again!
Cool Air and their rep tech Will did an excellent job today. First class figured out what was going on with our air and solved it. Again first class organization.
Terrell came out today b/c the A/C would not turn on all weekend. He quickly remedied the problem which was under warranty. He explains everything demonstrating what went wrong and why.
I have had the most incredible experience working with Andre and Alex. They came in as total professionals who were also highly personable and stepped me through what I needed as a priority and what could be handled down the road. They went above and beyond to explain issues and help me find financially viable…
Alex was incredibly helpful for us getting a new HVAC for our home. He was prompt, professional, easy to get a hold of and fair when it came to pricing. I'd recommend Cool Air.
Alex is top notch! He is always on time, efficient and knowledgeable. We know he’s going to give us the best service. We would 100 percent recommend him!
As far as I can tell, the 2 install guys (can't remember their names), did a great job. Everything from the start (inside the store), to finish has been so simple, and easy to understand.
Great service, Andrea is a very knowledgeable and friendly technician. All techs I have had in the past have also been superb. Highly recommended!
Knowledgeable and professional. Kennie was very pleasant to talk to and handle my concerns.
⭐ ONE STAR — 3+ YEARS, A REPLACEMENT HVAC SYSTEM, AN ATLANTA SUMMER WITHOUT AC, AND STILL NO SOLUTION If you're considering Cool Air Mechanical, I strongly encourage you to read about our experience first. We have spent more than THREE YEARS trying to get reliable AC on the main level of our home. I have 16 Cool…
James Dennis our service person was efficient and friendly quickly assessed the issue we had and informed us of the reason and the solution to our issue! Great guy, friendly and knowledgeable! Would have given him ten stars!!! Way to go James!!! An asset for sure!
Kennie Picon was excellent!
Kyle was the absolute best. Very knowledgeable, efficient. Knew exactly what he was doing. And very nice snd respectful.
Cedeic has been to my home several times and always is very nice and professional
Richardo and Chad were great. They immediately identified the issue and took care of it. They explained how to prevent future issues, while offering a cost effective maintenance plan. We are extremely satisfied and pleased with the quick service we received and will share our positive experience with our entire family and friends.
Our system needed replacing on the house we recently bought and Donovan came to check it out for us. He was extremely kind and helpful, explained everything in a very easy to understand manner, and had the best energy to help us manage through a tough large expense as easily as possible. I would absolutely recommend…
Everything went well. Would definitely recommend the crew sent out. Everything is Costco backed
Technician Jeremy Jones was friendly, helpful and took care of the AC unit issue quickly. Very appreciative for him sharing expertise and cool air sending him to service our residence. Would recommend him for trouble shooting AC questions and how to stretch the life span of a unit to its maximum 10-15years.
The technician came up with a solution to correct why the condensate pump wasn't discharging properly.
Awesome, well run company. Technician today again (I’ve dealt with a dozen people) was very professional, caring, knowledgeable, and respectful.
⭐⭐⭐⭐⭐ Eugene and Cool Air Mechanical absolutely saved the day for my family. Our AC went out in the middle of this weekend’s historic heatwave. With a newborn, my wife, two dogs, and my sister-in-law visiting, going without AC simply wasn’t an option. To make matters worse, this happened on a Sunday evening. I…
Robert was a pleasure to work with today and always! Very professional and always gets to the bottom of the problem.
Stopped cooling
We reached out to Cool Air when it was apparent that our system was not working. We were given a quote to replace a coil that we felt was astronomically high. Alex came out to share options with us. After providing details of what we have done with Cool Air previously it became obvious that we had a bit of an…
JARIO MAKES CAM A GREAT COMPANY!!!!!!!
Great service and check up! The very best tech in HAC!
Zack was my technician today. Zack inspected our HVAC unit and identified the problem was something not related to the thermostat as believed when I requested service. Zack made the necessary repairs. Zack was thorough. He explained everything he identified as the issue including pictures he took at the site of the…
John Okrah was very polite and understanding of the situation. He performed diagnosis and completed the repair in a professional manner. John is a valuable asset for his company.
Had the upstairs AC UNIT replaced with a new Lennox unit. Consultation with Steven was great along with the professionalism of the AC Techs who did the installation. Great experience.
Michael was respectful efficient and performed over and above What was expected. Ruth Chin-Hicks
Jesse was great! Good communication upfront and was clear on pricing and needs.
Austin was polite, knowledgeable and good fun to talk with.
Jesse Irwin came out to give me a free quote and did a phenomenal job. I valued his honesty and commitment to helping me by going above and beyond finding the issues with my system. If we decide to move forward with an installation he will definitely be the one I call to do the work.
Great, quick service with no up sale shenanigans!
Have used Cool Air since they installed our first replacement system about 15 years ago thru Costco. We kept the service contract and replaced our second unit thru them in that time. They have been awesome including stepping up to replace a broken refrigerant line free (about $1400) and owning up that the issue…
Jairo, is very professional. His respect for our home, attention to detail and knowledge is top notch. Jairo is to be highly commended for outstanding professionalism.
Robert is the best.
I've been using this company for HVAC for years but now also to do electrical and plumbing work. I find them to be reliable, costs are explained upfront, no hard sales, dependable and trustworthy.
Much Thanks to Gus and the staff at Cool Air Mechanical for working with me around my work schedule.
Phillip Watkins did an OUTSTANDING job replacing my A/C's coil. It took several hours and I felt confident that he has the experience and knowledge to do the job because this was his third visit to my home and I have become familiar with his expertise. Why? Because Phillip is trustworthy, knowledgeable in all things…
First, my appointment was between 12 and four. The technician arrived at 6:20 PM once I explained the problem to him. The thermostat tell him that the system wasn’t working. You proceeded to destroy my thermostat. Charge me for another one tinker with my system and it’s still not working, so I’m not pleased with service at all.
Keith was amazing! He arrived early for our appointment, gave us a clear understanding of our HVAC system needs and provided us with our options. Overall, a very professional service call! Keith is the man!!!!!!
We have an older AC system upstairs. It was difficult for them to diagnose. It is working great now. Both technicians were very friendly, on time and we got air. Thank God. Good response time. We have used them for years. Very happy.
Very Knowledgeable and honest.
While we were happy to have someone available to come to the house before the holiday weekend and get our AC working again, the job the technician performed seemed very unprofessional. First, the scheduled time slot was 8A - 12P and he showed up after 4:00PM and then he had to call someone to get input on what to…
Jean all by himself did an excellent job on replacement of blower/ furnace unit.
David and Irving Flagor are both terrific!! Cool-Air is timely and very professional Very Highly recommend
The Tech guy tried all other options prior to the most expensive solution. It took him about 5 hours to repair it but I appreciated his dedication to the issue and seeing it through to the end.
We have been very happy with all the service we’ve gotten from the technicians and service call reps with Cool Air.
Steven Coleman came out to give my system a checkup. He was done quickly and courteously and he didn't even mind crawling in my dirty dusty crawlspace to access the system.
Very professional! Talked me through the steps that were taken.
Fast, easy, friendly scheduling. Knowledgeable technician. Not the cheapest, but reasonable. You get what you pay for! Will be a returning customer!
Very happy with this company and it’s technicians
Reported my HVAC was down. I got an immediate response. Wow, not like other companies.
Our Comfort Advisor was Jease. He had a wonderful personality, was very friendly and knowledgeable. He explained everything well and answered all our questions.
Very sincere
Terrell came out to my house today and absolutely a great help. Very educational and understanding of what my house needed. Great Customer Service
Great service, customer communication
Great sales experience with Daniel D and replacement of units was smooth.🔥✅️
This company has obviously been acquired, and their customer service and support are nonexistent now. Steer very clear!
A Lifesaver of a Service Experience! I bought a Lennox AC unit from Cool Air Mechanical through Costco a little over three years ago. Right after the three-year warranty expired, the unit started having problems, so I called Cool Air for service. Their technician, Eric Carson, came out over the weekend and…
Cedric the technician did an excellent job.
The installation of the new system was great. Both young men explained everything they were doing and the results are wonderful.
Éric our service guy was fantastic quickly researched and located the problem we were very satisfied
Extremely thorough, knowledgeable and professional
Shemar Shaw serviced my air conditioner that wasn’t cooling properly. He persevered and found the problem. He repaired my unit in a timely manner. I will ask for him should I need additional service. Very professional and knowledgeable.
Worst decision I ever made was Choosing Cool Air Mechanical to install a Lennox HVAC through Costco. From the very first installation 4 years ago to today, they've visited my home 34 times, and it's still not right. I've asked for a replacement many times and have had to escalate through Costco several times. DO NOT CHOOSE this company!
Great company with reliable services.
Dustin was very professional and diagnosed additional problems that I was unaware of.
The mechanic did the routine servicing of our units and was very proficient, pleasant and timely, my only request is that next time shoe covers are worn in my home during the service.
The technician was very helpful and professional. Explained all items being reviewed and their status.
Sales representative very responsive to our needs and found ways to save us money. Very clean and prompt installation.
This company has done several different jobs for me: New HVAC, whole house surge protector, new hot water heater with upgrades and whole house 'germicide' contraption that removes junk from the air we breathe in the house, including Covid. They do it all, full service! Everything they have done for me, over the…
Marvin did a great job. He was very professional and efficient.
Eugene, did a great job fixing the issue with the AC loose wires. Thank you!
Excellent professional and expert maintenance service on our HvAC systems. Eric Carson, the HVAC technician from Cool Air arrived promptly after calling first to confirm. He inspected and serviced our equipment and took care in providing expert timely recommendations and preventative maintenance. Throughout his…
Our service technician did a great job explaining what he was doing and what we needed to do to keep the system running smoothly. Kevin was very polite and knowledgeable.
The Technician Aryian was very kind and extremely thorough. I appreciate all that he did at my home with my AC units. I recommend Aryian because he is a superb technician. Thank you!
Brandon was very helpful and knowledgeable! He took his time to fix our HVAC system on Saturday
Kyle was professional and punctual. Provided me with options for me to select. Thank you.
I appreciate the time the technician Jeremiah spent educating me and diagnosing the problem with my unit. He was professional, friendly, & thorough. I will use Cool Air for all of my units from now on!
The experience with Cool Air was great. The technician was thorough and efficient. Definitely recommend.
Legalized robbery! Have a small business barely making it by? No problem! Cool Air will be more than happy to push you over the edge! 700 dollars to recharge a unit? No problem! But then they will attempt to upset you a $3000 part replacement worth more then the unit they are servicing! When you cant afford that,…
Damani took care of my systems issues and worked with me to solve the problem. I would highly recommend working with Cool Air Mechanical, they have taken good care of me.
Kyle did a fine job servicing our A/C.
Technician was very knowledged and was very detailed focused!
Terry was very good.
We had our initial consult with Vernon. He was very kind and down-to-earth which was so helpful since we’re dealing with a tough situation; potential fraud on our seller’s end. We decided to move forward after Alex explained our options in great and clear detail. He was persistent in a positive way that made us…
Excellent and thorough service for all HVAC needs. Great tech"s that are professional, focused and customer oriented.
The technicians Steve was very professional, He took his time to explain to me everything I needed to know about me air conditioning as well as helping me to to set up my thermostat at the right temperature for free. Very much appreciate his courtesy , understanding and kindness. He also knows his job and does it to the best of his abilities.
Brandon was very good. Very informative and helpful.
Brandon did a great job evaluating the system and getting us in great shape.for.the summer
Excellent service and very professional - appreciate it.
2/17/26 Another great maintenance visit from Louis Gussman. 😊 11/6/25 Thanks Louis Gussman for getting the heat working on my upstairs unit. 6/25/25 Thanks Don Landry for your expertise as I venture on this electrical journey. It is reassuring to know that a job isn't just to replace a part but to make sure…
Vance was wonderful. Thanks for sending him out.
I received wonderful service from Josue. He kept me very informed of his work and costs on our 18 year old HVAC.
Very friendly and knowledgeable service men! Great company to do business with!
The Service Rep. was professional, knowledgeable, and considerate. Thank You
Damian Lopes was excellent-He spent a lot of time reviewing problems I had been having heating my lower level of my townhouse and updating the thermostat and zoning equipment. I applaud Cool Air Mechanical for having such dedicated technicians.
Always great service from Cool Air and I have been a customer for over 10 years! Highly recommend them! Their plumbing service as well as their HVAC service are top notch and priced fairly.
Let me just start out by saying we are no longer freezing with the heaters all over the house.. IN A MATTER OF 5-10 minutes, Mr Tim. He was absolutely amazing!! Mr. Tim completely exceeded my expectations!! You guys were/are awesome.
Anthony found a problem with the system during the routine maintenance visit. brought over a supervisor (Oscar) and they both did a fantastic job diagnosing the problem and beginning to fix it
Great job, answered questions and Kevin did a whole house review of the hot water heater and meters in the house. On time and neatly presented
Rodney was very detailed with what was going with the system.
Thanks so much to Kyle Miller for his quick and precise repair on our heating system. Courteous, competent professional!
Saturday early afternoon AC went out (August in GA....). I was able to secure an appointment for Monday morning. The appointment was right on time because after two mid summer nights with no air, I was not prepared for another. I received a text at 7:30ish saying Cole would be on his way. I awaited his arrival like…
David and Ralph were very professional, competent and friendly. They also explained the equipment we bought and checked everything out. Great experience. This is a well run company. I used to only use them for HVAC but after a bad experience with My Georgia Plumber I moved plumbing to them.
This was an emergency call on 4th of July Within a couple of hours, William arrived. Kudos, he made the repairs and our HVAC system is working. Thanks, Joe Nodvin
Fast, fair and friendly service
Though took longer and cost more than I expected, he did find what was wrong
Very informative, amazing
Great service and clear communication!
Aly was on time, professional, efficient, and very informative. I would recommend him highly.
Thank you for your help in getting my system working again.
Aryan is amazing!! He teaches us how to take care of our system and is very knowledgeable. Thank you so much!!
William was prompt and knowledgeable diagnosing the fan failure on our hvac. He also was efficient procuring and installing the replacement. Heat is back on!
Excellent
The tech was elite in educating me about my aging furnace and how to extend its life.
Chris was knowledgeable, thorough and easy to work with when discussing my HVAC issues. Price seems very fair. Five stars.
Service Technician Zeb Brown did an excellent job servicing the heating and air units at my home. He was professional and courteous as he explained the service that was needed.
Your Technician Lok Rae did a stellar job in replacing my HVAC unit. He worked tirelessly in the heat until the job was completed. The Cool Air staff is always helpful and professional. I would strongly recommend Cool Air for installation and maintenance of plumbing, heating and air services.
Kyle R. was prompt, efficient, and knowledgeable. He performed our maintenance with ease and offered suggestions to help the system be more effective. In addition, he was quite pleasant and amicable.
They are doing bad service and charging higher prices. Don’t call them for service
Rich did a great job to fix my punctured refrigerant line! He also patiently explained to me the whole process. Recommended Coolair for the A/C jobs.
Cedric was professional and resolved the problem in short order.
Eric was great to work with. Helped to identify an issue with my system that was a fixed during his service visit without any extra charge.
Very nice and professional
Thank you for your great excellent service
Excellent service. Tech arrived on schedule as per the window of arrival. Did good work and made sure system was working well.
Very polite service guy
I really appreciated having Oscar repair my HVAC system. He was extremely knowledgeable of the issues with the system and very thorough in educating me on the issues, the process of repair, and details concerning the completion of the repair. He was even able to detect and correct some additional issues my system was causing to my home. Many thanks!
The tech, DJ, was wonderful, friendly and very professional!
Technician (Aryan) was friendly and knowledgeable. Explained how he was analyzing the issue and then what was causing the problem. Was able to provide a solution and recommendations for future consideration on the HVAC system. Very satisfied with the visit.
Great install team. They were courteous, cleaned up, and explained everything well. Thnx to Winston and Brian.
9 years ago we needed new HVAC, we ran into the rep at Costco, great deal, great service, etc. We've never really had too many problems with our system except a few years back our thermostat died, they were out that day and replaced for free since we have a service agreement that we pay for. Cut to two and a half…
Prompt, courteous, and clean.
Brett was wonderful ! I will ask for him every time! Professional, kind, on time ! Thank you!
Good job
I always request Jason to work on my HVAC. I have worked with him for years. He always goes the extra mile to deliver excellent service.
I did reply ! 👍🏻 Thanks for being so kind and understanding! I appreciate your prompt response! Not many people would come with a quick request that I made…. Thank you, kindly!🙏 Anne Cox
Our tech was amazing and knowledgeable! Showed up for a really late night appointment with a pleasant demeanor and got to work quickly solving the issue.
Cedric fixed the problems and did an excellent job. Highly recommend
Excellent service on time and in budget
The guys from Cool Air Mechanical were on time, very professional, but also very friendly and good at what they do. An excellent experience overall and I would definitely use them again
Every Cool Air staff that has come to our house (including salesmen, HVAC technicians, and electricians) has been kind and knowledgable. As a first time homeowner I ask a lot of questions and they are always patient and willing to answer me. We are impressed by their customer service.
Mike fixed everything. He was professional, very knowledgeable and hard working. I am pleased with the results.
Good service especially the tech named Eric! He really went above and beyond to diagnose my issue. I appreciated his patience and diligence in resolving my issue.
Edgar came out and was able to diagnose and repair the mysterious issue we’d been having with our AC system - did all the necessary work and got our system back up and running! Happy to have AC again! Thanks Cool Air - and thanks Edgar!
Damien was extremely proficient and professional and did a wonderful job.
Brett was amazing! So polite and professional. He went way beyond, spent many hours to make sure the new compressor and coil was installed correctly and many of the hours were in the pouring rain! Cool Air is fortunate to have this talented, professional technician!!
Kevin Brown with cool air mechanical came to check on my unit. He was thorough and did an outstanding job. Did the extra little things.
The technicians are very knowledgeable I have the sense they really enjoy their work. Overall, it's a solid group.
Vance Moore arrive timely and was a professional the whole visit. Let me tell you he was great. He came in, was thorough, repaired and replaces all that was previously discussed with no interruptions to my household. He showed me everything before and after. Worth every penny. Yhe techs of this company have taken…
Cool Air is always dependable and prompt with our service. Technicians are announced ahead of time via text which I appreciate. They are respectful and knowledgeable.
Read the whole review The customer service needs work. I was told that a part needed to be ordered and that it would be 3-5 business days. It's been 7 and no word. I've tried to call multiple times to get an update and every time they try to transfer me to the parts department and nobody answers. Update: My last…
Shane, Bill and Daniel were wonderful to work with replacing my water heater. They were polite and fast. They kept me posted through the day of what was going on and what I could expect. I would definitely recommend!
Jessie called and texted to let me know he was on his way and the approximately arrival time. He was on time.
Very professional. Solved our problem immediately. Was very cordial.
Great service from our tech Damian Lopes on Tuesday 7-15-25!!! Fixed my issue and explained what was happening and why and what he was doing. Another great experience with Cool Air and their associates.
Inspection of HVAC heating system and winter maintenance 11/8/23. Zone board malfunction. Agreed to replace it. I like the fact that the technician advice to replace the a zone board brand that is compatible with the thermostat. I would not have thought of this if he had not recommended it. Greatly appreciated. Nicco Rosetti was the repair technician.
Our tech, Kevin Brown, was amazing! Extremely careful, courteous, and did a great job educating my about my hvac issue
Aryan did a great job fixing our Thermostat and HVAC unit. He arrived very quickly, and was efficient in completing the job. He was also very thorough in checking everything once completed. He was a hero for our family in an emergency situation.
Michael Mosley went above and beyond the expected in getting the upstairs heat pump back in operation. The condensate drain had clogged and it took several hours and every trick in the book to clear it.
These guys are awesome. We had a new system installed and some repairs done. Both were quick, professional from start to finish.
Very helpful and professional technician
I was scheduled for a quote. The rep Mr. Stan Bailey. He was an excellent rep and very knowledgeable. I appreciate his help and will make a decision soon.
Cedric was amazing! He knew what the issue was immediately and was able to fix fairly quickly! Would definitely recommend again!
Ended with excellent experience, punctual service. This gentleman Who came out for service, Kevin, went the extra mile to make sure everything was exactly as it should be before leaving. After a horrible experience with a phone representative named Jake, a lovely representative named Jennifer called me back and made…
I got same day service and everyone at the company was very nice and really helped me out. Steven the technician was friendly and professional, and got my ac up and running again in no time. I’ll be using this company from now on.
Excellent service and communication. The technician did exactly what I asked on a very hot day.
Eric provided excellent customer service. He was knowledgeable and professional. Will definitely use him again.
Fast Reliable and Technical know how.
Thank you!
Eric did an incredible job identifying the issue with my HVAC that had been overlooked by a number of other technicians. He was so thorough and determined to get my system working properly. Highly recommend his work.
They fixed my A/C but charged $450 to fix a light switch. The price was a rip-off. They could have charged a fair price but chose to take advantage of a non working A/C on a hot summer day.
Damien is awesome!
total professional
Excellent work and customer service
Damian was superb. Knowledgeable, forthright and thorough. Could not have asked for a better service.
Very thorough work! Damien was our tech and he was so good - staying as long as necessary to do the job.
Due to heavy rain and hail, the service visit has been rescheduled. No visit made. Rescheduled visit is four days away.
The techs were great , on time and professional
Great service and always excellent and helpful technicians. A bit pricey for work needed but assume all HVAC companies are.
ZEB WAS EXTREMELY HELPFUL AND FRIENDLY. VERY NICE TO WORK WITH.
Great service, Mr Maclachlan was very professional, thorough and fast, and highly recommended!
Great service! If you have an issue with your unit, they are able to come the same day you call. I appreciate that! Kyle is super knowledgeable and knows his stuff! Great customer service!
Are new A/C unit installed by coolair had stopped working. Zeb Brown was the technician who came and looked at it. There was a part which needed to be replaced, he ordered it immediately and also put a temporary fix which helped the temperature come down. I highly recommend Zeb Brown from cool air mechanical.
Terry was very knowledgeable /professional and pleasant. I was very impressed with him.
My HVAC tech was superb. He found an obscure problem which if not found would mean no air conditioning during our heat wave. Thanks so much.
Robert was professional and a pleasure!
Robert is great, very realistic and customer centered. He was on time, very honest and courteous, explained everything and the unit runs great now.
Damian was awesome! He was here within hours of my initial call and fixed our unit same day. He is very knowledgeable and explained our issues in a way that was easy to understand. Thank you, Damian!
The service Man was very friendly, knowledgeable and efficient. We are very satisfied with your company
Professionals all from start to finish, and all the moments in-between. Always polite and considerate of questions about the process.
Damian did a great job and was here late and made sure that things were done accurately. 5/5 recommend!
Vance shared his knowledge with me as he checked my outside AC unit in attempts to determine the root cause of the problem thru the use of his instruments and note pad.
I saw a billboard driving to breakfast for cool air and I said I would give them a chance since my HVAC unit had ice on it. I set up the appointment online and the company reached out right away. They kept me up to date on who was coming out and when they would be there. (Great start!!!!). Then Cool Air went above…
I get service twice a year for hvac and they’re always on time and professional, and seem to be honest about services and upselling. I did some research and they were less expensive than my previous provider.
Louis G. Was terrific, Louis answered all of our questions he is so informative and very patient with us. The work was done efficiently and well.
Eliyah was extremely professional and addressed our HVAC issues promptly and effectively!!
Great service! Mike goes above and beyond to ensure customer is happy.
The promptness of responses and services. We recently had a new unit installed, and there 3as an issue with the compressor. They decided it was better and quicker to replace the unit. The technicians arrived next day and installed the new unit. It works perfectly. They stand behind their product and service
Jerry Cobb was not only genuine but clearly knowledgeable and extremely honest. Based on my interaction with him I will follow up with your team to have one of my older units replaced on the coming months. Having someone of his knowledge and nature is good for business.
Awesome job, great service Alex
Cool Air has been prompt and responsive and our technician Louis is capable, friendly and professional.
Carmen was very thorough and professional
Friendly and respectful technician
Ricardo was excellent. I have used Cool Air mechanical for years now and all of their Techs are good and Ricardo was one of the best I have had.
Austin was very professional & friendly. He arrived on time, checked the issues reported, & explained everything well! Highly recommended!
I was very satisfied with the professionalism and quality of work performed.
Quick, clean work and great attitudes! Well done.
Thank you brian...Quick & easy!
Josue Camach demonstrated a high level of knowledge of the equipment, and he quickly located the problem with the unit. He was very thorough with his work. I highly recommend Josue.
What I like about this business is Louis Gusmann. Louis services my units at my residence as well as my business. When I book for service, I always request Louis because I know I will get a technician that is knowledgeable, has integrity, does not take short cuts and is very thorough. If Louis identifies a problem,…
Review of my HVAC systems service by Cool Air Mechanical and service technician Tamir Williams Having been a service technician previously, I am very cautious as to who attends the issues at my home. It has been my past experience that the technicians from Cool Air Mechanical are most experienced in the all the…
Mike did one heck of job. He did a thorough jon diagnosing the issues. Once Mike found the problems, he showed me the myraid of technical problems along with pictures. Mike provided a detailed explanation and rationale for corrections. Mike is an excellent tech and I like how he is so knowledgeable. I can't thank…
The entire team at CAM was focused on providing a uniform and professional experience.
We utilized Cool Air mechanic services for AC tune ups and repair. Alex was very good in carrying out the job. He explained to us what he would be doing, the problem with our AC and our options to resolve. Its great service from start to end 😊 We also got a repair done recently and the service manager Victor, and…
Hello Jason, this is Mr. Redford Your Tech worked in my home today. I want to file a "good" complaint. Sidn̈ey worked on 2 HVACs duct work. He is a professional. Sidney was pleasant to converse about my 2 HVAC systems. Today, he performed prevention maintenance on the duct works. We is thorough and tidy which are…
Incredible technician totally professional!best guy ever
Great experience. Very professional and nice.
William Boswell was my service technician. He arrived as scheduled and was very professional and knowledgeable. He diagnosed the problem quickly and gave me options for the repair (with rationale). William had actually been here recently for an unrelated service issue. In both instances I was impressed with his…
Damian was very informative and diligent. Also, great customer service!
Juan de la Cruz from Cool Air Mechanical serviced my HVAC system today. He was on time, very professional and very thorough with what my system needs. I was very pleased.
Tamir did an outstanding job! He clearly communicated what to expect and corrected two meaningful issues with the system that have existed since it was installed 5 years ago. Highly recommend him.
our serviceman was polite and professional; Great Job
In 2021, We had a mystery sewer smell in the laundry room, and Jason got right to the bottom of it, and figured out a few possible solutions to some of the house quirks. In 2025, we had, yep, another mystery smell (a dead animal), and Sid helped us diagnose it, being fully transparent and honest about his…
I’ve been a Coolair mechanical for about 3 or so years now and couldn’t be happier. Thank you Victor for taking care of me and my home’s units! Victor has been my technician multiple times now, every time I get notified that he is coming to my home I can rest easier knowing that the utmost expertise,…
Called and they came out same day. Impressed!
Analyzed the problem and fixed it
Gusmann Louis went right to work on our problem, explained every step of the solution, completed the work and reviewed with me - I am very satisfied with Gusmann and Cool Air.
I had my entire Heating and AC system replaced with Cool Ray Mechanical. My overall rating of their services was 5-Star from start to completion, I would highly recommend them to anyone seeking Heating and AC repair or total system replacement.
Met with Trevor. Quickly diagnosed and corrected the problem. Thank you
My technician, Durante ‘DJ’ Davis, was very professional, knowledgeable and kind. He solved and explained the issue with my system. DJ is always thorough. Thanks DJ!
Handled installation efficiently.
Cool Air has a business practice of calling before they arrive. Today Kevin Hollis, the technician, called us about 20 minutes before he arrived. When he arrived Kevin was very professional in introducing himself and going over what we wanted accomplished. He reviewed the various items needing attention and gave us…
Thanks so much Jermaine. good detail, worked on pricing, good communication. Good service. Thank you Steven and the folks at the call center. Vinson was excellent thank you
Damian Lopez was quick to get to our house and explain to us how our condensation lines work. He was excellent. We will be asking for him again.
Their installer, Pedro and his assistant ,installed the unit incorrectly. Took 5 other visits to set up the system correctly. Now furnace does not turn on when main thermostat is set. Find another company
Fred Redwine provided awesome service.
Excellent service. On time , proper processes and knowledgeable workers.
Our technician, Fred, services our HVAC system.Very friendly, knowledgeable and professional. Excellent customer service. Recommend.
Very professional. Today's service and technition experience were excellent. I wish I could say that for all our service experience with Cool Air.
Answered all questions and explained what was needed to correct the problem.
Vinson was great! Very polite and helpful and did a good job repairing the unit. Cool Air is a great company! Jarvis at the office was also very helpful and understanding. Appreciate how they fixed our unit quickly as we had no heat and the weather was turning cold. My elderly mother who is almost 99 is now very…
Mr. Posey found the air conditioning problem and he will repair next week. He is very professional and pleasant.
Our service tech, Steven, was very professional, courteous and knowledgeable. He represented Cool Air Mechanical well.
Cedric resolved an issue with a “leak” in my HVAC System that a year ago was left unresolved. He persisted until he was able to find the leak in the system, took the time necessary to repair leak. Leaving my HVAC system ready for the summer months. Thank you!
Great service, thorough and complete.
HVAC maintenance
Employees like William operate with honesty/integrity & highly knowledgeable about all things heating and air. William came out today because our Furnace on the main level wasn't working. He quickly diagnosed the problem, had the parts on his work van and made the repairs. He then ensured that our unit was safe for…
Very efficient, knowledgeable and professional.
Bryan did an outstanding job servicing our unit and then cleaning out a clogged drain line that was causing water back up. He helped took care of a couple of preventative repairs that will keep our unit running for a long time.
Brain was great
Everything went good so far and we will continue next week to fix everything
Cedric is so amazing I almost don’t want to share! He listens. He fixed a/c and the good thing is if a/c breaks again I know who to call! Love my cool sir. Great investment. Don’t forget maintenance agreement.
Sagar was outstanding! The ultimate professional with sage advice & suggestions to ensure the systems work efficiently. He is extremely polite, and professional. Highly recommend
Very professional and timely.
Tre Powell came today and delivered a very high standard of service. Tre is diligent, professional and capable. He was required to troubleshoot a non-functioning AC.
Great customer service. They always respond within 24 hours. I hope to be a customer for life. I was told that most AC units in Georgia last about 15 years. Mine lasted 14. So it's time for a new upgraded one. Thanks a million COOL AIR Ron Crawford- A current satisfied customer.
Marcus and Heizen were knowledgeable, took time to explain what was needed and why, professional and friendly, and answered all my questions.
Prompt action and resolving our home A/C problem. Shawn the supervisor was very professional and we are satisfied with the job he has done.
Kyle provided great service. Repair/Installation was smooth and quick
Aryan Asghari is knowledgeable and experienced tech. He explained me the problem with one of our unit and performed maintenance of our three units.
Mike came out to describe our options regarding replacing our aging 40-gal gas water heater. Described and priced the choices and advantages of each, without pressuring us. He returned the following week to install our new 50-gal gas water heater. Clean and thorough install, explanations to us of everything, good…
Prompt, courteous, and effective.
對於這次服務的工作 我給 perfect 10 !
Cedric is a very good representative of Cool Air! Thank you! Lon Sibert
Today Alex O. was my technician, he called prior to my scheduled appointment. When he arrived at the door they put on shoe covers, introduced himself came in and went to work. He was very thorough, he was the best technician I have ever had. I recommend Cool Air Mechanical highly. I give them a 5 star rating.
Great work by Richard D of Cool Air Mechanical! He always does an excellent and complete maintenance check up for us. He has a very positive attitude and is a professional. The best! We give him a 10!
On time and professional. Jason has been here before , that is a real plus in my mind. I spent 32 yrs in the Service Business, so I appreciate professionalism.
Cedric is very knowledgeable and did a very thorough job.
Donald is so nice! Also very knowledgeable and can solve any problems that you might have. I think five stars is not enough so I am personally giving him 10 stars.
Promt, professional and excellent customer service.
Bought their maintenance package for 6 years…HUGE disappointment. THEY cancel maintenance appointment, they reschedule, they give 2 hour window, never show. They text AFTER the window and say on the way. They call 30 minutes later that they are running late and will be another 30 minutes…if you are looking for…
HVAC wasn’t blowing air and tech figured out problem quickly. Very nice and professional.
On time, very thorough. I trust these guys.
Very easy to work with
Terry the tech is a great guy! He is always very pleasant and professional. He is respectful, works quickly and efficiently, and ensures that the system is in good working condition before he leaves.
Bryan was the tech who made the repair to my HVAC flexible duct in the crawl space. The steps taken to make the repair were done excellently! I was happy with the end result.
Fast and efficient. David was the ultimate professional. Quality service and fully knowledgeable.
Customer since 2016. The Service Person Sidney White provided a detailed information as to how he was going to perform the HVAC duct cleaning and answered all my concerns and questions. The work was performed without disturbance to my wife and me. I am very pleased with the service provided.
Dean is exceptionally talented. Very smart and honest. He cares about Cool Air's clients!!!!! I trust him completely! Hope he is our technician for all maintenance and/or repairs in the future.
Was on time, professional as well as thorough.
Richard was very professional and went right to work when he got here. And he got to our home in a timely manner which I loved! Mrs. Lunt
This morning we woke up to a very strong odor of gas. We called Atlanta Gas, they checked it out and told us to call our HVAC service. We needed the valve replaced and gas was seeping out. I called Cool Air Mechanical, who has taken care of our unit for about 6 years. The office sent Brett Farrell who showed up in…
I have been enjoying Cool Air services for 12 years now. They are the best ! Several technicians have come to do the job, and they are all amazing profesionals. I have had favorites in the past, and today I can add one more to my list: Mr. Robert Watson. I truly appreciate the peace of mind that comes with a job well done. Thank you!
HVAC replacement
Everyone I spoke with at the customer service is great. The tech who came out to do the service was amazing. He explained to me what is what and showed me the filer that needs changing every 3 months. Very polite, professional and knowledgeable. Thank you!
CoolAir service reps are always on time and professional. In the past, they proactively identified parts/services as being under warranty and thus no charge to us. Our HVAC system is one less thing we need to worry about.
Robert came out to service our 2 heat pumps. He got here 5 minutes early which to me is outstanding. He serviced our units and advised me that my air filters don’t last because we probably need our ducts cleaned which we are having done. Robert was very pleasant to talk with and did an outstanding job. Thanks Robert. Thanks, Scott
The HVAC tech, named Gregory, got delayed through no fault of his own, and still came way out in to the country where I live to do the work. It was well after dark with temperatures in the thirties when he finished. That’s the kind of professionalism I’m not used to seeing very often in this day and age. Great company with REALLY great employees!
Our techs we have had have been competent and knowledgable. Jerry Cobb was fantastic. We like Jerry!! He came and did the work we needed done. Very professional. If the review was solely based on Jerry it would be 5 stars!!! We have a service contract with Cool Air Mechanical. On this specific visit a condensation…
Nema was excellent. Incredibly pleased..great service.
Get Job. Went over and above in his duties. Very satisfied! Larry Coleman
Will is a good guy with deep experience in fixing electrical devices.
Knowledgeable and curious associates
Cedric is very professional and explained everything clearly.The company responded my call quickly and sent him on the same day. I highly recommend him.
Cool Air sent their technicians out on time with very professional service. Complete diagnosis and repair. Brett Farrell did a great job!
All done in the past on time, in time and done well Integrity of management of business
William did a great job. He was timely and professional. He installed the part as described. He did a great job.
On time and always very professional. We’ve never had a bad experience with them.
Terry Hightower and Chris Whitehead are fantastic! Cool Air Mechanical are lucky to have them.
Our technician was Louis Gussmann from Cool Air Mechanical, LLC. He was on time, professional, knowledgeable, and proficient. He got our system back up and running quickly!
Very friendly and professional
This is a wonderful company to deal with. Their prices are very competitive. I purchased my HVAC from them, and they installed it quickly with no mess. I also have them service my units, and they never try and sell me something I don't need. I would absolutely recommend them and will use them when my second HVAC system fails.
Bryan Austin was very professional, immediately found the issue and fixed it quickly. I was very happy with this visit for repair.
Brett listened carefully before looking at the problem. He found a way to work around the problem while we decide which repair option to choose. This was very helpful.
The sales and installation experiences were great! I work with Jon Rockwell on the sales side and Jamal and Daniel (i think this was his name) from the installation team. Everyone was extremely professional, responsive and prompt throughout the entire process. The installation team was very flexible with my schedule…
Kyle did an excellent job resolving our AC issue. We have tried other companies in the past who were more expensive and just wanted to replace everything but Cool Air Mechanical always work on getting you the best price and have excellent technicians
Amazing customer service and super knowledgeable. Daniel informed us of things that were wrong that ended up saving our lives. Carbon monoxide leak. Amazing company!!
Cedric was amazing! He identified our issue and was able to repair it easily, as well as make future recommendations. I won’t hesitate to call if we need anything- especially if we can have Cedric as our technician from now on!
Gregory showed up early and got the job done quickly. He was knowledgable, polite, professional, and provided top quality service.
Have had trouble with the office staff in the past, but better in the last year or so. but the people who come out to the house are great.
Armando has been to our home twice to provide us a quote and and service. He was so respectful and knowledgeable. He took the time to explain exactly what our issues were and why those issues were important to fix. And while he explained their importance he never pressured us to spend or fix more! Because of Armando…
It would be great if a $25 part didn’t cost $480ish dollars to replace but they show up and get it done. They’ve saved us twice this summer and we will definitely use them again!
Ricardo was awesome. He explained everything that was going on and got us back up and running better than we were before. What a wonderful man. I would recommend him and Cool Air Mechanical to anyone who needs any HVAC repair.
Cedric did an amazing job with my AC unit. It had stopped working during the day and Cedric came on the same day to have a look at it. He explained clearly what was wrong with the unit and fixed it. I would highly recommend his service.
I have used cool air for the past year. I have found our current service tech Steven coleman to be cordial and thorough as was the prior tech. I would recommend this company to others.
Danis was great, conscientious, thorough, polite, very informative of findings and work performed
Troy was very professional and fixed our A/C quickly!
Rep, Troy-provided great customer service
Patrick Bures did a great job repairing our system.
Chadwick did a great job!
Cedric was professional and fix our system.
Great experience. He came in and immediately spotted the issue and fixed it. Thank you!
I recently had the pleasure of working with Cool Air Mechanical technician, Julian V., and I must say, his professionalism and competence were beyond impressive. From the moment our interaction began, he showcased a high level of expertise and an ability to listen patiently, ensuring all my concerns were addressed.…
Julian was thorough and stayed for several hours until he found and fixed our unit. He was patient and polite and we absolutely appreciate his thoroughness and that he was able to fix the unit! Highly recommend!
Jerry, Was very respectful, dedicated to his work. Great guy.
Julian was awesome, it was an evening call to replace a switch in one of our condenser units. Julian texted when he was on the way and came even quicker than we expected, we slept nice and cool thanks to him!
Mr Solis and his partner came to my house yesterday to install the A/C and Heating system. They came in on time and they gave me the time that the job would be completed. They finished the job on time. They very professional and explained as well the job they were about to do.. I think cool air is a very great…
Troy went above and beyond and identified the root cause of my issue. He also got my thermostat to work which I had trouble with. 100% recommend him
Great!
Always professional and excellent service
Fantastic service at every level.
Armando was very courteous and professional. He seemed very knowledgeable about the system and quickly diagnosed and repaired it.
This may not be for me. There is no way a 5 tonne HVAC should cost $21,756 You get what you pay for, may not be true in this case. The cost of individual items in their quote is only half of the quote! So you pay $10k for installation! No doubt they are knowledgeable and well packaged, but not for commoners. Looks…
Jason was great, he fixed our problem in no time. He was awesome!!!!
Sean came out and was personable and very knowledgeable. Got my AC running again quickly!!
Troy was awesome
“Great service! Repair technician Armando is very thorough and knowledgeable. He was highly knowledgeable and helpful and explained the cause of the problem affecting our HVAC unit. I recommend this service and company anytime. It was a positive experience for me and my spouse.
Very thorough and professional! Got my AC back up and running in no time
Ricardo was prompt and thorough and seemed like an all around good dude who knew what he was doing. We thank him for his work!
Cedric Knight was punctual, professional, and informative. He went above and beyond with his service!!
Jerry was great and gave us several tips and tricks to keep our AC working well!
Jesse Anenuwa provided excellent service.
Great Service!
Showed up on time, found the issue very quickly. Got it fixed.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1366 | $37–$295 |
| A/C system maintenance | 836 | $39–$393 |
| Install AC | 665 | $1.4k–$3.2k |
| HVAC system repair | 655 | $205–$933 |
| A/C system repair | 566 | $209–$786 |
| Heating system installation | 530 | $1.4k–$2.8k |
| Heating system maintenance | 460 | $39–$251 |
| Repair HVAC | 334 | $216–$495 |
