How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty88−1.2Momentum penalty79−2.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORECool Air Mechanical
Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 11,127 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Cool Air Mechanical for 8 kinds of job.
Cool Air Mechanical for heating system installation
Clear ✕All 532 Google reviews tagged “Heating system installation” · showing 300
Cool Air Mechanical did a great job of replacing my furnace and HVAC systems. I am a Costco junkie and this company has a relationship with them. The two-man team of Abner and Ivan was on time, very professional, efficient, and courteous with my property.
As a long time Costco member I am please with the customer service I received from Alex Ramos. I am in market for new HVAC and his calm non pushy approach is very much appreciated as I chose a vendor for this fairly expensive home improvement! Thanks Alex for your professionalism!
Smooth and easy installation. Kennie was a pleasure to deal with as he explained everything in language we understood.
Great working with Kennie! He called ahead, was efficient and patient to walk me through options and questions.
Alex Ramos is the best! Very knowledgeable, very thorough and pleasant. Understanding and easy to work with. Shows care in what he does. Doesn't rush the job and explains the issue.
Thank you Kennie Picone and Elio for the service and the care they put into installing my furnace and air conditioning units. I am so pleased and feel completely safe with the units. I want to thank you Kennie for returning to give me a break down on what I purchased and what was actually done durung the walk…
My experience with Cool Air Mechanical has been extremely disappointing, from sales and pricing to service and follow-through. When my AC broke in 2025, I received several quotes. I found Cool Air Mechanical through Costco, and that connection, along with their many five-star reviews, gave me confidence in choosing…
Very respectful and pleasant to work with.
very thorough. great job!
Very professional and very knowledgeable
We had a great experience with Kennie Picon. He was very knowledgeable, personal and professional. He took his time to explain everything in detail. Everything he told us was completed to our full satisfaction. Thank you Kennie!
We didn't have to wait around for an arrival window, Kenny called early with his ETA. He was organized and knowledgeable, and came to a price that beat the competition. Installation was arranged for the following day, no waiting on that either.
Kennie Picon explained in detail how the carrier air and furnace system would be beneficial for our home. We were in need of a new system and decided to take his recommendation. We are pleased that we did.No we are living in a comfortable environment. I would recommend Mr. Pi on to anyone who might need his services .
Kennie was very professional, and answered all my question. Recommended a great unit for my mom and delivered as promised. Easy to work with and made the process very comfortable.
Cool Air Mechanical is great! Kennie did a great job providing a comprehensive quote for our complete system replacement. While this quote was not the cheapest, Kennie was thorough in his explanation of the quote so there were no surprises and we understood the cost diferences in the quotes we got from other…
We had a great experience with this company Cool Air Mechanical . The representative technician Brandon was extremely knowledgeable and gave a clear explanation of the problem . We appreciate his professionalism and it was a very smooth and stress-free experience. The workers provided timely and Great service for the installation of HVAC.
As far as I can tell, the 2 install guys (can't remember their names), did a great job. Everything from the start (inside the store), to finish has been so simple, and easy to understand.
We knew our current system needed to be replaced, so Donovan came out to give us his assessment and quote. He was totally lovely, and knowledgeable, and eager to be competitive with rates. My kids absolutely loved having him in the house, and we'd be very happy to do business with Cool Air Mechanical.
Best decision was to go with the HVAC proposal by Kennie Picon with Cool Air Mechanical! It's super quiet and efficient. The installation crew (Elio, Johann, and Morteza) was marvelous, on time, and respectful of my property. They were speedy - installation was fast - but they were very patient with me as I learned…
Terry Hightower services my hvac system thru cool air. He is knowledgeable and thorough throughout the service call. And Justin Haughn, the service mgr, has been very helpful in scheduling my appointments with Terry in a timely manner.
Donovan Jenkins did an exceptional job guiding me through my purchase of a new HVAC. From the start, Donavan planned to earn my business and not assume that I was ready to make an uninformed high pressure decision. In his presentation/pitch he showed me why I could trust his expertise, listened to my experience and…
Awesome, well run company. Technician today again (I’ve dealt with a dozen people) was very professional, caring, knowledgeable, and respectful.
Excellent Service!
Definitely 5 stars! My salesman, Steven Coleman was not high pressure at all. Explained in great detail and was very knowledgeable about the whole system. The installers, Lewis and Douglas, were super nice and polite. Always put on booties when entering the house, which I appreciate. They worked diligently and were…
We had a new a/c, heating and thermostat installed today. Professional crew. Did a wonderful job!
Eric does excellent, thorough work.
Victor and team members were very professional, efficient and lived up to my expectations. Cool Air has always provided superior service over the years. I would strongly recommend Victor, Tony, Dean, Valencia and others who have serviced my units. Overall, I would give a rating of 10+ to those representatives I…
Very professional and efficient. Checked for leaks when he finished. Very happy with job.
Great experience from consultation/estimate to installation! Very thorough and professional team.
Purchased new HVAC system. Salesman was personable, knowledgeable and a breath of fresh air. The installers were efficient, knowledgeable and extremely pleasant. You are fortunate to have such great employees.
Update…. The sales process went smoothly as one would expect. Installation was also prompt, in hindsight this could be attributed to the salesperson eagerness to install before we changed our minds on three units being installed at once. Everything after this has been horrible!! Two failed inspections, three visits…
Arrived on time and did everything they said they would. Dealt with complications (ants under old heat pump). One issue with thermostat but Julio troubleshot it, found the issue and fixed it. House nice and cool now and very happy with everything.
The entire team from José, Joe, Winston, and ?(forgot his name but blonde, taller, and southern). They were incredible and very informative. We had a quote, they worked with us on pricing, then installed in our weird janky closet/basement and made everything work perfectly. They were clean and fast and so easy to work with. 10/10
Great Experience. True professional of the HVAC industry. Our rep Don is the best. Did a thorough load analisis. Didn’t try to upsell us but also didn’t push cheap disposable unit. Installation went fast and smooth. Had my house cooped in less than 24 hours after closing our deal. Will recommend 100%.
My very old, inefficient system needed to be replaced. The furnace was 63 years old, and the air conditioner was 25 years old. Both functioned well, but the inaccessible evaporator coils were causing leaks in the basement, and I needed something that would operate more economically. David Scott didn't try to…
Signed up for their buy 3 year, get 3 year maintenance to the AC and heating units. Greg- Technician who came out and serviced both units his was able to provide detailed explanation on procedures, was very thorough in the cleaning process, and arrived on time. One word of warning- The prepaid maintenance plan…
Excellent experience! Very competent crew! Very efficient and polite! Hardly knew they were here. Extremely fast and high quality installation!
I have used Cool Air multiple times over the years and most recently a few times for a problem at my home residence and my rental property. All of their techs are fantastic. I can't say enough fabulous things about them. I've been super happy with their service. I highly recommend them!!! Update: I still stand by my…
Jesse was great he made it very easy and understandable.
Both Stan Bailey and John Ramos were amazing to work with! Stan took his time and explained the benefits of the new heating and air systems, and John worked diligently on the installation. The new system is great and a terrific upgrade from our much older units. I highly recommend!
Worst decision I ever made was Choosing Cool Air Mechanical to install a Lennox HVAC through Costco. From the very first installation 4 years ago to today, they've visited my home 34 times, and it's still not right. I've asked for a replacement many times and have had to escalate through Costco several times. DO NOT CHOOSE this company!
David Gonzalez and his brother perform a wonderful job and very professional. They answer all my questions about the job and the equipment. Amazing people
This company has done several different jobs for me: New HVAC, whole house surge protector, new hot water heater with upgrades and whole house 'germicide' contraption that removes junk from the air we breathe in the house, including Covid. They do it all, full service! Everything they have done for me, over the…
We are so happy with the installation of our new HVAC system. Our home was newly built in 2013 and we were surprised to find out that the system they put in was working harder then it should’ve (3,700 sq ft). We should have had two systems but at the time it met the requirements for a 5 ton unit. After several…
Installers did a good job. Friendly and professional.
Stan and the 2 installers did an amazing job. On time and very professional. I definitely would recommend Cool Air Mechanical to all.
Went through Costco and they sent a helpful sales representative, Kennie Picon, who helped me replace 2 older units. I encountered some difficulties with one unit and they totally supported me and stood behind their work, which is everything that matters. The systems work great and the installation is top tier.
Riley and Isaiah come out early very nice and professional did a Great job thanks guys
Purchased a top of line Lenox heat pump from Cool Air Mechanical using Costco discounts. Great deal. I worked with Jacob Blanchard who managed the sale from day one till completion. Jacob stuck with me from beginning to end answering all my questions both technical and financial. He treated me with respect and I…
We really like our maintenance guy Damian. He is very honest and thorough. We know with his service our expensive appliances will last.
Provided an explanation of issues with my hvac and fought for discounts for me. Thanks!
Another great experience with CoolAir and our rep, Kennie Picon. Kennie worked with us twice over the last 3 years and he is incredibly well prepared, knowledgeable, and helped us solve our furnace issue fast.
They were very professional and patient with all the questions we had. They cleaned up and had protective booties when working in the house. Very smooth process from quote to the completion of work.
Winston, Brian, Otniel and crew were phenomenal! They installed a unit with two zones for us and were in and out in about 4 hours. The work looks spectacular, and everything is working great! Highly recommend their services!
Based on the five-star service I received, I could write a lengthy review… but in the interest of time (mine and any reader) I’ll try to bottom line it! Nearly everything about this experience exceeded my expectations. 1. While shopping in Costco, I requested info about a new HVAC system from David Bamidele, the…
I had two A/C units installed. 3 Technicians arrived on time. Job was done before time. I dealt with Julio medrano, John and Hunter. All three technicians are very knowledgeable about HVAC. I definitely recommend Cool Air. My place was left clean as before. Professional service.
Kenni Picon from Cool Air mechanical had me setup in master of days to replace my old HVAC systems. He had the best installation team out and the entire work got completed in matter of days.
These guys are incredible. Tim went over everything with me beforehand, and took the time to answer all my questions. The system that they put in was so much more advanced than what I had. The installation team got here at about 9 AM and finished by 5 PM. This was a full start from nothing installation. Nice group…
Thank you for your help in getting my system working again.
Steven was well mannered and polite he took time to explain the process . I haven’t finished the purchase but I am definitely interested and looking to move forward.
Excellent service on time and in budget
Have had a positive experience every time we have had them out. Really have no reason to look anywhere else. Oscar was the man out today. Always professional
David Flagor was very kind and patient while listening to our water heater issues. He took the time to find solutions that were both affordable and effective. The work was completed quickly and done well. We finally have reliable hot water again—thank you so much!
He was ontime and professional. He understood my need and concerns. He represented his service and company well.
Service technician Kyle was very knowledgeable about A/C & Heating equipment. Reviewed the issue of not cooling properly all day. He was able to get the unit running properly and recommended his manager to also check unit. I would recommend Cool Air Mech for your A/C & Heating needs.
Professionals all from start to finish, and all the moments in-between. Always polite and considerate of questions about the process.
Our technician was polite and careful and did a great job with our new Furnace, AC and thermostat installation! Bikram Malhan was especially helpful. He should be commended for his excellent customer service!
I just purchased a Lennox HVAC sysem from Kennie Picon of Cool Air Mechanical. Kenny was great and very personable. He presented his proposal in clear and understandable terms and didn't try to sell me more system than I needed for my condo. He searched for all rebates and tax incentives to find me the best deal…
Cooler offered in intuitive solutions. Prompt service and value
Friendly, efficient, professional technicians
Great service
Quick, clean work and great attitudes! Well done.
Knowledgeable and meticulous.
Jorge showed up early and was extremely efficient. They worked near and clean. The only way you could tell they were hear was a much cooler house!
Nima and Otniel were the best team I have ever worked with. Nima listened and designed the perfect system in my older complex home. Otniel lead the installation team and made sure it was perfectly installed and tested. the entire experience was very good and I highly recommend them.
Another professional service technician for our semi annual maintenance.
Tim did a very good job and took his time explaining us all options for 2 brand new systems. Very knowledgeable and professional service. Not only did he provide us with 2 great working units, he also advised us to add one return vent and one supply vent in a strategic location, free of charge. Which made a…
The crews did a fantastic job and cleaned up after completing installing new systems
The installation of my new Lennox system went smoothly and the system is functioning as expected. David Scott was here the morning the system was installed to discuss the details with the install crew headed by Elio Solis. It was 100 degrees outside, and the attic must have been at least 130 degrees, but they got it…
This is the company Costco uses. First time using these guys and they were fantastic! Came early also!! This is an update for 4/12/25. Since Cool Air installed my unit on August 3, 2022, refrigerate has been needed. They would just come out and refill and I don't remember the tech mentioning the leak. My indoor…
The technicians arrived b4 time. which was impressive.friendly...knowledgeable. and efficiently. showed me the unit also came into the house to make sure things were good..Thanks for my techs
In 2021, We had a mystery sewer smell in the laundry room, and Jason got right to the bottom of it, and figured out a few possible solutions to some of the house quirks. In 2025, we had, yep, another mystery smell (a dead animal), and Sid helped us diagnose it, being fully transparent and honest about his…
I’ve been a Coolair mechanical for about 3 or so years now and couldn’t be happier. Thank you Victor for taking care of me and my home’s units! Victor has been my technician multiple times now, every time I get notified that he is coming to my home I can rest easier knowing that the utmost expertise,…
Loved the experience they provided from the first estimate given all the way through the installation. Very professional and personal and timely. Our Cool Air salesman was very thorough in his explanation of the different systems and encouraging of us picking what was right for us. He was also careful to assess the…
I had my entire Heating and AC system replaced with Cool Ray Mechanical. My overall rating of their services was 5-Star from start to completion, I would highly recommend them to anyone seeking Heating and AC repair or total system replacement.
Met with Trevor. Quickly diagnosed and corrected the problem. Thank you
Nima is the best! He listened carefully to all the temperature problems in my home (only 1177 sq. feet but lots of hot and cold spots). Then, he designed a new system that would equalize the temperature throughout. The very next day, his crew arrived and the installation was awesome . They arrived on time and…
Keith did an Outstanding job with the winter maintenance of my HVAC systems. He was professional, knowledgeable, and completed the service timely. Highly recommend.
I am very happy with Cool Air Mechanical representative Junior Manary. He conducts business in a professional & caring manner. We had offers from other reputable companies to replace our air conditioning system but we choose Cool Air Mechanical because of their expertise & friendly service. Michael & Gloria White
Ken Picon showed up on time, did a thorough inspection of the area (upper level) and explained my options on adding a new heat/air system to my second floor. I have scheduled the installation and look forward to the improvement this will afford me.
What a great experience with Ricardo Herrera and Cool Air Mechanical. My new heat pump/air are installed and working beautifully. The men came in the middle of a horrible storm and worked tirelessly. Thank you for your excellent work. Greg came for maintenance on my system. He was thorough and informative. Thank you.
Cedric took photos of my dusty ducts and showed me why it may be time to schedule a possible duct cleaning in the future He also showed me the date of 9/2023 on my crawl space air filter indicating I was overdue my my annual filter change
Frank, was great to have working on my project. Straight forward, no problems and cleaned up after himself. For me that is what makes the difference.
Jason completed the job as planned. Very good at what he does. Answered all questions.
Answered all questions and explained what was needed to correct the problem.
I consistently get great service from the techs, this time Keith who was awesome! He did a wonderful job updating me on the system and upgrades that improve the air quality and longevity of my two systems. I did end up purchasing the filtration upgrade as this is particularly important to me as my home is older…
These guys are amazing!!! We had our 20yr old system replaced with a new Lennox unit. The techs that replaced my unit were very professional. Thank you cool ray!
Daniel arrived on time and had excellent communication. He was professional, efficient, and did a great job!
Technician was very congenial and performed service well.
Bikram was very professional and courteous. I am happy customer. Thank you!!
Work was done in a timely manner was very professional and polite showed me how the system worked very nicely done
We totally replaced our Heating and AC units. Very happy with Ramos and his crew. They showed up on time and greeted me and and the dogs. When the dogs like people its a good sign. The installation was a little more complicated as it was in a tight crawl space. They worked hard through the early evening hours to…
Very professional and timely.
Great customer service. They always respond within 24 hours. I hope to be a customer for life. I was told that most AC units in Georgia last about 15 years. Mine lasted 14. So it's time for a new upgraded one. Thanks a million COOL AIR Ron Crawford- A current satisfied customer.
Prompt action and resolving our home A/C problem. Shawn the supervisor was very professional and we are satisfied with the job he has done.
Tony is very professional yet friendly He worked with us on changing our old ac with a new one He helped us allot and when above and beyond with our quote More feedback when the job is finally done Julio is very informative and professional He was on time and explained the process thoroughly And at the end he…
Always professional, not pushy, on-time
Tami was on time, professional, and courteous. He represented Cool Air well. I will love him to come back to maintenance anytime. I was very pleased with today's visit.
The salesman was very knowledgeable about the product and recommend good options, very helpful
Julio & Mike istalled the heat pump unit. They arrived on time, thet kepted us informed and made sure the area they worked on was left clean. They were very professional and courteous. I Recommend Cool Air Mechanical. Great job!
Don was very thorough and nice, met my every need. Systems are up and running, all is well. Great fast reliable work!
Cedric is very knowledgeable and did a very thorough job.
Pedro and Marc were very efficient and professional as well as courteous. They actually arived a half hour ahead of schedule which was a very welcome surprise and unexpected nowadays. If they’re an example of cool air service I look forward to a long working relationship with y’all.
Alex Barnes was great! He was thorough with his explanations and he answered all of our questions. He was personable and professional, besides my cat loved him. We are excited to get our new HVAC installed, THIS WEEK! We feel really lucky to get an installation so soon before the Hotlanta heat kicks into high gear.…
Great service from the CoolAir Team! We have been working with CoolAir for over 11 years. DJ is working as our area tech for over a year now - very thorough and knowledgeable.
Excellent sales job
Great and professional team!
Julian came out to service my AC unit in my home. He was prompt and courteous. While he was there, my husband, who has health issues fell. He picked him up and got him back into the rollator and into the house. He kept telling my husband that it was ok. Thanks Cool Air for having Julian on your staff.
Julian Vera was so professional to check my AC system and gave me all the instructions about using the system. He is kind and considerate!
Very personable and professional
William was on time, very professional and does quality work. Would recommend to anyone
Regular maintenance. Worked quickly. Clean.
Was on time, professional as well as thorough.
the experience I had with Adam and Jason on a problem I was having Also tech Rai
Julian provided impeccable communication along with awesome service which in my opinion is reflective of Cool Air Mechanical’s commitment to excellence in service and quality craftsmanship. Called ahead to notify of arrival time, provided periodic updates of service being performed and upon completion initiated a…
I value the responsiveness given that my furnace was down and my 93 year old Mom was freezing. They sent a tech the same day I called to assess the situation. Another tech arrived the next morning and solved the problem! I'm a happy customer (and daughter)!
Robert came out to service our 2 heat pumps. He got here 5 minutes early which to me is outstanding. He serviced our units and advised me that my air filters don’t last because we probably need our ducts cleaned which we are having done. Robert was very pleasant to talk with and did an outstanding job. Thanks Robert. Thanks, Scott
Wonderful job. Recommend them to any one in need of a new system. Ricardo was great, and his partner.
Nicholas was fast and friendly! Appreciated his assistance.
David and Irving are a solid team. Total confidence in their work. Explained everything.
He is good, fast and knows what to do. He just needs to work a bit more on the cleaning side.
Jermaine Kelley was very knowledgeable and honest concerning my situation, he allowed me weigh all my options without being pressured he wanted what was best for me and my family.
Jose Marrero and his partner were excellent in installing our new air and heating unit. They were professional and very polite and did a great job.
The install team were professional and took pride in their work. They had great customer service as well!
Both our sales associate, Fabian and our installers, Jean Paul and Marcel were great. Answered all our questions, extremely professional and a pleasure to have in our home taking care of the installation of our new HVAC system.
Very knowledgeable and friendly, and polite. Instalation was done in a short amount of time
My salesman, David Scott was great and easy to work with. Julio and his installation crew were professional and fast! I have new carpet in my house and was concerned about it getting dirty but the guys did a great job wearing booties and put down tarp in all of the work areas. Very happy with the experience and my new heat and air system!
Fabian was great. He called and we agreed to him arriving 30 minutes early....it was actually a big help for me. Fabian was very professional and communicated his thoughts about a new system in terms that I could easily understand. Great experience!
Very neat and professional . Quick, Quiet And effecient
Amazing customer service and super knowledgeable. Daniel informed us of things that were wrong that ended up saving our lives. Carbon monoxide leak. Amazing company!!
Jorge and his crew were incredibly professional, courteous, efficient and friendly. They had the utmost respect for my home and for my little dog. I was very impressed with the installation of the new HVAC system. I would choose them again and again. They are GREAT!!!!
Have had trouble with the office staff in the past, but better in the last year or so. but the people who come out to the house are great.
Capable, hardworking, courteous, polite, knowledgeable, Quick yet precise. We felt the comfort of a job well done.
Jason Davis CoolAir Mechanical was most thorough and outstanding to work with - from examining the plumbing issues to quote to doing the work. Excellent work!
I want to thank Keith Kinchen for helping me buy the correct A/C Heating unit for my house. The old one died on Thurs, went to Costco and Keith was at my house Friday morning explaining my options in great detail. I thought I needed a 5 ton and he said I only needed a 3.5 ton. He was very knowledgeable and did…
Kennie was excellent- great explanation, very professional!
I have to say Tim Wray was very good 👍 when I met with him at my mom's house to look at her A/C Heating system. We knew it needed to be replaced. He looked at the unit under the house and looked at the unit outside. We talked about what we were looking for and he took everything into consideration and gave us a…
Pedro and his team did a great job on a full HVAC replacement. They were in and out in less than four hours. Pedro took time to show me everything about the operation of the thermostat as well as the furnace and filter. He showed me what was done with the outdoor unit and was very thorough. I am thoroughly…
The technicians were very polite and left the area picked up. I would recommend them for your AC and heating needs.
Moise was our new system installer - to replace our existing, 20-year old HVAC. He was professional, very knowledgeable and has extensive experience. He and his co-installer were right on time, quickly assessed the situation, determined a game plan and promptly installed the new system. I would recommend Moise and Cool Air to anyone.
Excellent service
Jorge and team at Cool Air mechanical has done an awesome job for us again. They did such as great job replacing our first unit that I had to ask them to replace our second one as well. They came on time, quickly did their work, did everything to make sure they didn’t make a mess, and cleaned up after they were…
Great experience. Very knowledgeable and patient. I look forward to continued business.
Had a great experience with Steven Coleman, the Sales rep with Cool Air. His experience as a technician allowed him to answer every question. Feel like we received a very good price for the Lennox system we chose.
Great Service!
Great service. Predictable and reliable
Highly professional and explained what he was doing and assured us that all was well, and if you desire good service, be sure to call Cool Air Mechanical & Plumbing.
Thank you, Bryn P.! Mr. Harris Update: JULY 25, 2023 - Mr. Gonzalez & Crew installed the new unit today. It was 92° today and the attic was extremely hot which is where the unit is located. I don't know how he did it, but he successfully installed the unit! Thank you Mr. Gonzalez for your professional, courteous and pleasant service. Mr. Harris
Great job by Mr. Johnson who explained what our system needed. It is due to this relationship that I am looking for cool air to quote me on a generac system too.
Heisen was very professional, spent time explaining what he’ll be doing in details to include how the thermostat works.
Very professional. From arrival to departure. A thorough explanation of what would be done was given. Cleaned up area great and he gave us a review of how to operating the system. First time to use this HVAC company, and I will be switching to them for future projects
Good job. On time, friendly & completed the work in a timely manner. Cleaned up. Explained use of thermostat. Satisfied with the job. One minor item. Did leave 3 small pieces (4-5 inches) of the old concrete pad at the edge of the yard on the grass. Probably fell out of box when moving it.
The installer's David and Ivey were very professional and polite. Only a 4 star because one item will need to be done later by a technician.
This is our second AC/furnace replaced by the company and we are very happy with their work. Both salesman David Scott and technician John Ramos were polite, communicative, diligent and professional. We didn’t feel pressured during the consultation. John and his assistant showed up on time and was able to complete…
Employees arrived on time and were very professional. They cleaned really well before they left.
Exceedingly excellent service all around! Cleaned up and left the work area better than it was found. Dealt with all my annoying questions professionally, and gave answers that were easy to understand.
They are easy to work with and professional. I’ve been using.them for at least ten years and have never had a bad experience with CoolAir.
Excelente
Clint came out the same day as the request for help. He was professional and presented his findings in a clear and concise manner. He was patient with my questions. The quote was realistic and fair.
Had a new HVAC system put in by Daniel Dominey and the Cool Air team and the service and installation were excellent. They were done in half a day and cleaned up entire mess. System works great and got my Costco rebates. Bruce Bryant - Atlanta
Overall experience was Awesome. Daniel Bezden is very responsible. He took extra efforts to inspect the existing system, analyze, understand the customer needs and gave the quotes. Thank you.David Gonzalez and his brother did a fantastic job in installing the equipment.
Fabian was extremely professional, informative, and thorough. Hands down my first choice of the three companies that provided quotes. Installation was just as impressive in every aspect, great team!
Cool Air Mechanical installed our new heating and A/C systems and provides our annual maintenance on those systems. Very professional technicians.
After installs of new heat furnace, ac unit installed months ago also by Cool Air Mechanical stopped cooling. Visit by 2nd tech showed "Sound Blanket" used by Cool Air tech to cover outdoor components damaged the ac unit. Even though the tech added tefrigrant, ac isn't cooling. We are very frustrated with Cool Air…
Great job by Michael and Itael!
Very knowledgeable and no pressure sales consultant. Really took the time to explain the different options and recommendation. Installation team was on time, professional and did a great job. Would definitely use again and recommend to family and friends.
Had an amazing experience using Stan and Cool Air to purchase my new ac/furnace system! Very responsive, professional, punctual and knowledgeable. Pricing was up front and informative so I had no surprises. And they were able to schedule my install the next day! Would highly recommend and will continue to use them…
Winston Clayton and his assistant were meticulous, courteous, and highly professional. Highly recommend!
My technician was Jean Paul, he and Steven performed the work efficiently and timely. Good work!!!!
Always responsive to questions about service. They installed a new AC/heat system in our house. The install was very quick and we didn’t have any issues after. They provide regular maintenance checks.
Installation of AC & heat unit
AC System Replacement. The most awesome experience. Julio Medrano was so amazing explaining to us everything about the new AC unit. The installation was fast and his team was awesome. He explained and show me how to connect the Thermostat to my wifi and then to my phone. Extremely happy with the service and professionalism. Thanks Julio
Zabed is amazing. He is so professional. He explained everything. The company is lucky to have someone like him.
Vernon and Mathis installed a new heat pump system for me. I am impressed by their work. They are professional, responsive and on time. I plan to use them again.
Ricardo Herrera along with his helper removed and then installed new heating and cooling units. Very pleasant and efficient in their work. Also cleaned up and show us how the new units worked. Couldn’t have gone smoother!👍
Great technicians
Junior was a total gentleman and presented A knowledgeable sales presentation on replacing outdated HVAC systems. After previously meeting with 3 others HVAC companies, Junior sold me on Cool Air Mechanical.
We're planning to purchase a new furnace and AC with heat exchange
I would recommend you put him on the next 6 months schedule
I’m a first time home owner and landlord and was not happy at all when I found out my AC was out after purchase. I called around and got several quotes, but after working with Jermaine at Cool Air through Costco, I felt completely informed on what I had, what I needed, and how I can make my life easier in the future…
I've had nothing but a positive experience working with Cool Air Mechanical. They installed my system back in the summer of 2015 and when I heard a strange noise from it this winter (2016), they came out right away & fixed it really quickly and helped me understand what happened. Update 4/13/2023: I’ve had my other…
Our sales person, Nima, made the process very easy from beginning to end. He took the necessary time to answer our questions and ultimately found the best solution for our HVAC system. Everything was in-stock and able to be installed within two days. The installation team lead by Mike was great to work with and they…
Jose and team were great. On time, polite and professional
Kyle is very knowledgeable and diligent. He thoroughly resolved challenging technical issues with our system.
Edgar D. did a good job replacing the TXV valve. He reassured me everything should be fine now. So fingers are crossed! I’ve have trouble with this unit from day one. It’s not even 2 yrs. old. Hopefully this does the trick! Thanks Edgar, Tyler & Gaston
Awesome! Nothing better than Cool Air Mechanical.
The entire process was quick, easy and the team was very professional. Daniel (sales) was polite and respectful of our home. He was very detailed in his quote and shared some advantages of the system we were unaware of. Daniel’s one flaw was that he told us the unit came with a standard thermostat that we could…
Alex did a great job - very knowledgeable. Can not yet comment on installation work; that is scheduled for next week.
Appreciate the professionalism and competence among their technicians. Always friendly, too!
Mike's crew did an outstanding job installing our new heating system. Mike was very professional, and explained all of the key points of new system... thank you Mike
Ricardo and his team provide great service in my house. They are professional and responsible. They kept my house clean after installation and tested the HVAC working well.
Great attention to detail, willing to make some fixes that weren’t originally in scope to deliver a quality solution.
Knowledgeable professional with a great attitude
Kennie was timely, kind, professional and thorough with the entire process. We are so excited to soon have updated heating and air system installed. Service was scheduled very quick, faster than expected this day and time. Thank you!
I had an upstairs unit replaced - Cool Air was fantastic in all ways...from the sales person, David Scott, to the installer, Jose Rosas. Follow-ups were timely without sales pressure...communication throughout the process was clear and accurate...install day was clean, simple, quick. I will definitely use Cool Air…
Problem was identified quickly and accurately. Repair person was professional and courteous.
Jermain Kelley was extremely knowledgeable, accommodating, and an all around great guy. If his company is like him, I'd do business with them all over again. Nothing but high marks. I had several quotes already, his presence and honesty sealed the deal for us.
I had someone come to give me an estimate on two new units.
Excellent Choice for Your HVAC system ask for David; he likes the abuse. Respects!
I could not have asked for a better experience than with Stan Bailey at Cool Air Mechanical. Cool Air squeezed me into Stan's already full schedule on the hottest day of the year in Atlanta (literally). He was right on time, very efficient (important because it was 86 degrees inside my house), knowledgeable,…
They were very efficient, worked steady and effectively. Answered my questions well and cleaned up nice.
Highly recommended ! can’t thank enough for Winston’s great work. Winston and his team helped replace my 25 years old heating and cooling system. The attic area is narrow and low with very limited visibility. The whole team worked in that small area for one and half days to redo the ducts , replace the furnace,…
Unfortunately BOTH of my HVAC systems failed at the same time. Cool Air installed a new AC & Furnace for my upstairs and main floor. The team couldn't have done a better job. They arrived on time, were respectful of my home & belongings, communicated with me throughout the install, and cleaned the place up better than when they came in. Great job!
I'm a fan of Lennox HVAC equipment, so when my previous service provider switched brands, I switched service providers to CoolAir. When my winter preventative maintenance visit uncovered an upcoming AC failure for our upstairs unit, I decided to go ahead and replace our old system. Timing was fortunate, since…
On time and very professional. Totally efficient install in less than 4 hours
Had new equipment installed in 2017 and bought a 7 year maintenance program. Just extended that maintenance program for 6 more years. Professional Company, I am very quality and cost driven, if not to my standard, which is HIGH I would look elsewhere, not sign up for 8 more years total. (Thanks Jerry)
Cool air is outstanding! Every interaction, communication, and service is on time as expected and delivered by someone with knowledge, respect and care of their work and the service of your home. 24/7 service is key as well. That’s what made me change 3 years ago to them when I had an issue and my company at the…
Good
Didn’t have the quoted furnace in stock so upgraded for no additional cost. Daniel was very thorough and came to inspect the installation. Installers were very knowledgeable and professional.
Very good job, on time and work done professionally
The technicians were very knowledgeable. I highly recommend Cool Air Mechanical. They did a great job.
I have used Cool Air Mechanical now for my home and rental home and each time its been a great experience. As of now I have had them install 3 A/C units and 3 furnaces. The Costco rebates have been an additional bonus. Nice people and professional...highly recommend
Mike arrived on time. Completed work professionally and ahead of schedule. Solid value. Highly recommend.
Proposal for replacement heating system
Very good and very professional people. Customer service is really great.
Great professional service
Meeting with Daniel Bezden to discuss replacement of my HVAC system was a very informative, professional and polite event. His command of the subject matter is excellent and ability to explain complex topics and solutions was exemplary. I highly recommend Daniel.
My family was hot all the time until I got a good price on a system!
Nima was very knowledgeable and thorough with his explanations and recommendations. His team did a great job with the installation.
Salesman and technicians, they did good job about what we discussed and I requested I thank you to them I recommend Cool Air to my friends and hope they will have great success in the future
Elio and his team were very conscious of not bringing dirty into our home. My wife and myself were able to work while they were installing the unit with little distraction. Overall they did a great job and left everywhere they were in the same condition as it was when they got here.
Vernon Mathis was the Leader in our installation of a HVAC system in our Penthouse in a place where we didn't have one before. That can usually be really difficult but Vernon and his crew made it simple and without complications. He installed a new HVAC system in my sister's condo next door and it went seamless too!…
Very professional and courteous.
Excellent service, on time arrival and maintained safety protocols throughout the installation.
Professional worker. Explained what was being done and on completion how to operate. Made recommendations for maintenance
Two fantastic gentlemen installed a new hvac unit! Very professional! Very happy so far
Installation of Lennox unit. Very good crew, good installation in an older house.
Nima was very professional, punctual, and knowledgeable. He gave us a variety of quotes to replace our heat pump with no pressure or upselling.
Service was on time, friendly, knowledgeable and answered all my questions. They made sure everything was installed and working and left my space clean. Also, very personable and respectful.
Excellent service from Michael and Julio
Technician today was outstanding very professional. Keep up the good work
My consultant Bikram was very friendly and knowledgeable. He answered all my questions and concerns. I really liked the way he explained how each of the several recommended systems work and how they can reduce my energy bill. Looking at the whole picture one can see how a better unit would actually provide a better…
Cool Air replaced my 2 18-year old HVAC systems. Overall, I had a great experience, starting with the sales representative and ending with the installation crew. I got plenty of communication from the main office about arrival times and scheduled appointments, guys came on time and were very professional and, as…
Kyle Rock got our heating system up and heating again in no time at all. He even showed up early.
The entire job was handles with the best care and skill. Even the city inspector complemented the quality of the work.
The guys were on time and very courteous. They removed the old equipment. They were very careful with my new lawn. I am very pleased!!
Very professional and knowledgeable. Took time to explain the different systems, my options and answered my questions. Wasn’t “pushy”trying to make a sale. Highly recommend!!! I also called in for a concern. Rep scheduled next day appointment and accommodated the time I’d be home. Technician was courteous and…
Next day service, professional, knowledgeable and most of all - I felt like they were family and cared about the comfort in my home. My Team included, Sales Consultant: Steven Coleman; Installer: Jean Paul
Buen servisio buana atension
They were here on time. Very efficient and professional. Removed old units and installed new units in a timely manner. Protected my hardwood floors and completely cleaned up after the job. They made sure to answer any questions that I had. I'm completely satisfied and would recommend them to anyone.
We talked with three highly rated companies about installing an entire new HVAC system. Daniel (the sales manager) was the most caring and attentive person because he LISTENED to our needs and didn’t try to upsell us. Although it took six months to save enough money, Cool Air honored our original quote. They are…
Excellent workmanship and reasonable cost
I found exactly what I wanted from a very professional sales person. He knew what I needed and proceeded to explain everything.
Alex was on time, great personality, excellent at explaining things. And no hassle. Gave the the opinion to choose.
This team was efficient, neat, and professional.
Mrs. Stan is outstanding, I personally like the fact that he explained to me different opinions. I'll definitely do business with him
Jorge did a great job. He was very thorough and communicated every step that was done with our HVAC installation.
Purchased an HVAC system seers 16 through them. Also purchased a pre-paid maintenance program for six years now that the six years is running out back in November 1 available appointment is in January, over two months away. Really?
I waited awhile to do this review, as sometimes things change. However after almost 2 years after installation of the 3 Ton Elite Series18 AC and 90,000 BTU Variable Stage Furnace, and having extra issues (which I requested) addressed during and after the install, as well as signing up for their Residential…
I was very satisfied with the service and the technician was very propfessional I would you use again and recommend this company to friends
Cool Air Mechanical did an excellent job from start to finish. I would highly recommend them. Their technicians are very knowledgeable and very interested in providing excellent service.
Have not made a decision which company to use. Alex provided excellent information during his visit which will be beneficial to me in evaluating several proposals.
Kofi made two trips to resolve our heating problem, furnace would not turn on. Kofi found that a pressure switch was not working, put in order for part and was back in 24 hrs, problem fixed. Very good tech, explained problem so as we could understand. Really nice man, has customer's concerns as his top priority 👍
Very good workers.
Very pleased with the work of the technicians very professional. AWESOME JOB GUYS👍
We were getting quote and Alex was excellent at giving thorough information about all the options and even identified specific fixes that would be needed to make our system more efficient. He was honest and informative. We are still deciding on the model but will likely go with them. Update: Jean Paul did our…
I met Mr. Alex Barnes at Costco and he was immediately able to answer my questions and set an appointment to come to my house to assess my needs to have a new HVAC system installed in my home including 2 minisplits. He made this whole thing seamless and pleasurable. I am so impressed with his knowledge, ethics,…
Tim arrived on time, was very direct and professional. He asked me to state our problem, then toured the house. As we walked, he identified issues I had not been aware of. Then we sat and talked about our long term needs. He explained the priorities and promised a quote. I also liked his presentation that…
Ricardo and his install partner were extremely professional. They did an outstanding job. They were courteous, efficient and cleaned up everything to spotless when they were finished. I coul not have asked for a better installation team and process.
The guys replaced the old HVAC systems and installed new ones.They arrived on time and were done in just over 4hours.Worked very efficiently and cleaned up quite well.
Tim was very patient with me! I had tons of questions and then more questions. I’m very excited to get a new AC/heat system and all the trimmings as well! And best of all, the 5 inch filter amd the UV light will all but clean my house ! I hate going into the attic so I look forward to them coming out to climb…
Very Nice Quick Accurate Honest
Bikram Malhan from Cool Air Mechanical and Plumbing advised me on a replacement HVAC system. Bikram was patient, answered all my questions and provided advice on what would best fit my needs. At no time did I feel pressured to buy something. I have no hesitation recommending Cool Air for HVAC needs.
Excellent service Jorge and Nima were very professional. Replaced my ac and furnace. I would recommend to a friend.
Very efficient and informative appointment that led me to follow through with a new ac and heater install which was done the next day
We purchased 2 complete Lennox HVAC systems (via Costco and Cool Air) and are very happy with our systems, and the professionalism of the installation crew, and today the professionalism of the technician who performed the first 6-month checkup on the units.
Cool Air replaced our heater with UV light to kill bacteria, installed a cool new thermostat and cleaned our air ducts and vents, Their response time was quick, they provided the most comprehensive quote and best price. Their technicians were prompt and polite. The best part? When the weather forecast called for…
Alex was very professional
The installation team were excellent. They arrived and finished on time, educated me on my new units, answered all my questions and cleaned up after themselves. I rate the team a 10.
My sales associate Nima was exceptional in every aspect! On time, professional, knowledgeable, personable. After speaking with a half dozen other companies. This was the clear choice!
Everything went perfect. No surprises Installation grew was great Thank you Elio sincerely Todd MacNeill
They were great. On time, professional, helpful, training me how to use the thermostat and more. Very happy with the result. .
Wonderful staff to deal with thank you!!!
On time and professional, I'm happy with his work.
The crew respected my home and property. He explained the system and how it operated and answered any questions that I had and showed me all the work that was done and they cleaned up properly
Xin Yang did a great job servicing our systems. Very professional, showed up on time and did a great/thorough job.
Thank very much for your excellent service. Recommendable.
Jason Keating did a great job explaining the Lennox system and putting a proposal together
Knowledgeable, adapted to a few challenges, cleaned up after the install, didn't try to upsell or ask for a review. New system appears to be well installed, permits handled, etc.
Wonderful experience. Elio and his team were very friendly and professional. New system works wonderfully. Highly recommend!
These guys are awesome. Excellent work, on time, professional, courteous, quick install and left the workspace clean. Would highly recommend.
Mike was incredibly professional, knowledgeable and efficient.
Replacing the HVAC system was a breeze with the professional expertise of Mike and Pedro. They were on time, dismantled the old system, installed the new system and thermostat, gave me a tutorial on using the new one, cleaned up after themselves, and departed, leaving us happy customers! Thank you, guys!
Steven and Carl were very professional and answered all my question. Hope to see them again. Thanks Louis vincent
David and Jason did outstanding work and wonderful customer interfacing. Art was great with advanced knowledge . Marty at Costco was great.
Bruce came.out today to evaluate a Heat/Air replacement for my home. Bruce was very Professional and informative. He thoroughly explained everything.and answered all my questions. I was put at ease immediately....no pressure! I will highly recommend this company. Thank you! Sheryl Murray
Very professional.
I was impressed with the professionalism of the whole process. The unit was installed quickly. David Hernandez and crew did a fantastic job.
The technicians were very professional, respectful and knowledgeable. They came in focused on the task and got it done. Great job!
I have 5 systems on my home and I've previously purchased systems from CoolRay, Cool-Air, and Reliable. I decided to go back to Cool-Air because of the reliability of the Lennox System that I already have. Stan Bailey at Cool-Air was the sales person. 1. At first I thought this experience was go smoothly,…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1366 | $37–$295 |
| A/C system maintenance | 836 | $39–$393 |
| Install AC | 665 | $1.4k–$3.2k |
| HVAC system repair | 655 | $205–$933 |
| A/C system repair | 566 | $209–$786 |
| Heating system installation | 530 | $1.4k–$2.8k |
| Heating system maintenance | 460 | $39–$251 |
| Repair HVAC | 334 | $216–$495 |
