How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty88−1.2Momentum penalty79−2.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORECool Air Mechanical
Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 11,127 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Cool Air Mechanical for 8 kinds of job.
Cool Air Mechanical for heating system maintenance
Clear ✕All 460 Google reviews tagged “Heating system maintenance” · showing 140
Very respectful and pleasant to work with.
Excellent customer care.
11/19/2018 Thank you Sean Hayes! No doubt, the best customer service, the best attention to detail, simply the best! JJL Dunwoody GA Nov 2018 Spring 2018 Excellent work by Nima Naderpour! On time, professional, answered all questions, cleaned work area, attention to detail!!! I've scheduled my yearly service &…
All the people at Cool Air are professional
Awesome, well run company. Technician today again (I’ve dealt with a dozen people) was very professional, caring, knowledgeable, and respectful.
Dwight provided great service and was very professional!
Excellent Service!
Troy was very friendly and educated me about the workings of the thermostat and the how to program it. He went above and beyond the call of duty. Thanks for your help!! Second time having Troy as a technician and he continues to do a great job. I appreciate his support and time spent explaining what he is doing and…
John Okrah did an amazing job. He was very professional, knowledgeable, and courteous throughout the entire visit. He took the time to explain everything clearly, answered all of my questions, and ensured the work was completed properly. I truly appreciate his excellent customer service and would highly recommend him.
Cedric the technician did an excellent job.
Worst decision I ever made was Choosing Cool Air Mechanical to install a Lennox HVAC through Costco. From the very first installation 4 years ago to today, they've visited my home 34 times, and it's still not right. I've asked for a replacement many times and have had to escalate through Costco several times. DO NOT CHOOSE this company!
The majority of the technicians that have been to our home are professional and polite. scheduling is easy
This company has done several different jobs for me: New HVAC, whole house surge protector, new hot water heater with upgrades and whole house 'germicide' contraption that removes junk from the air we breathe in the house, including Covid. They do it all, full service! Everything they have done for me, over the…
technician gave us feed back on condition of heating ac unit. Repair was quick . technician was friendly courteous and professional.
Great company and great staff! On time service call. Nice work on our units.
one of the top line ac business in atlanta
Update experience: Aryan, technician, came on time and provided professional service in all aspects. He took time to explain what was needed, and the benefits of having the product installed and replaced annually.
Sidney White did a wonderful job cleaning our ducts and vents- he took his time and cared - no wonder we can breathe more easily. This is a service recommended every 4 years- SO WELL WORTH IT.
The technician that serviced me was named Vernon. He was so thorough and explained every part of the service he completed. I could tell he was very knowledgable and skilled. I’ve been with Cool Air for 6 years, and Vernon was one of the best service technicians I’ve worked with in my time with this company. Overall, great experience with Cool Air.
The technician did a good job. Very professional and informative, as well.
Super Responsive! Especially during a busy time given bad weather! Excellent Service and Support. Brett was timely and efficient and performed high quality work! Friendly as well !!
I received excellent customer service from Mr Bailey. He was knowledgeable, professional and showed respect for me and my property.
Our technician was Jason. He was very knowledgeable and explained everything to me about our system. He worked efficiently and thoroughly. I am very pleased with his service. I would appreciate it if Jason could be designated to service this address. He is thorough and I am pleased with his work and his explanations about his work.
Troy and his assistant, Frank, were very pleasant, thorough, and professional. Troy made sure he answered all my questions completely and gave options and recommendations for further service. I will definitely use this company again. Today Brandon did another AC maintenance. He was professional and on time, which…
Excellent service on time and in budget
The AC technician was,Chris Contreras.......he was on time, explained what he was going to do and performed the maintenance on our AC.
Excellent work
The techs were great , on time and professional
It was nice to see Jessie again. His friendly and caring service is very much appreciated. He attends to detail, reviews with me what he has done, and gives recommendations to enhance service. Thank you Jessie for a job well done.
Updated Review Tuesday, June 10, 2025 We've been with Cool Air Mechanical 14 years. Today we met Technician Oscar Aguilar and appreciate that he continues the company's good name and reputation by providing quality service and service/product education. Due to a prior appointment delay, thoroughness of sevice, and…
Technician was prompt courteous and knowledgeable. Would definitely recommend, and would ask that he return in the fall for my next scheduled maintenance.
Appointments too hard to schedule. Our last interaction was a failure. We called for an appointment for furnace maintenance and were told ‘we’re doing air conditioners now’ . This is a consistent pattern. We have purchased 2 air conditioners from them through our Costco program. Maybe we should have shopped around.
Marvin was thorough, professional and very pleasant.
They keep you posted of arrival time. Let you know who your service person is going to be. Brett Farrell was excellent, he explained everything properly.
Kevin was excellent. Very knowledgeable and considerate. I will definitely request him in the future.
Great experience. Very professional and nice.
Great service.
Han was very professional and took
I had my entire Heating and AC system replaced with Cool Ray Mechanical. My overall rating of their services was 5-Star from start to completion, I would highly recommend them to anyone seeking Heating and AC repair or total system replacement.
Terry is a very good technical person. He's very knowledgeable and all ways does an outstanding job.
I get a fast and professional service from Christopher Contreras, making a general review and maintenance, solving the issues we have so now we are ready for spring
i have had excellent HVAC installation and maintenance from CoolAir for several years.
The technician was on time and immediately diagnosed my systems and made sure everything was working properly. He was very professional and courteous. I would definitely use their services again.
Great Job Sagar!
Chris provides excellent customer service, knowledge and professionalism!
Knowledge and history of our systems
Prompt,efficient and pleasant demeanor.
The tech was courteous and professional.
Terry was on time and very thorough. He helped to resolve my greatest concern on one of my systems. I wish he could be my primary tech. Thank you Terry!
I consistently get great service from the techs, this time Keith who was awesome! He did a wonderful job updating me on the system and upgrades that improve the air quality and longevity of my two systems. I did end up purchasing the filtration upgrade as this is particularly important to me as my home is older…
Knowledgeable technician and excellent service.
MR.Bikram Malhan very professional and explained the installation process in a way I understood it. Thank you Mr. Malhan
Damian was great at explaining the issue with my system, as well as fielding all my questions. I would welcome him back to service or maintain my unit anytime.
Adam Pittman arrived as scheduled. He was very respectful and and professional. He did his job and was very thorough and explained the work that he did and gave us an opportunity to ask questions. We are very satified with Cool Air Mechanical. Thank you!
Adam did a great job and was very informative about our options. He was very professional and friendly.
Well informed, efficient and very nice to deal with
HVAC maintenance
Employees like William operate with honesty/integrity & highly knowledgeable about all things heating and air. William came out today because our Furnace on the main level wasn't working. He quickly diagnosed the problem, had the parts on his work van and made the repairs. He then ensured that our unit was safe for…
For the past three years, I’ve had a yearly maintenance contract with Cool Air Mechanical. Reliable, great service every time.
Brett did a wonderful job. He was very thorough.
Cool Air provides excellent HVAC and other services at reasonable prices. The staff is courteous, helpful and knowledgeable.
The technician, Sagar, is knowledgeable, professional and polite.
A few years ago I bought my HVAC systems from CostCo. Cool Air Mechanical was the company CostCo used to install and service. The experience has been extraordinary each and every service. Kevin Brown continued the legendary service today. I was very pleased with the latest service. Techs are very well trained. .
9/3/2024. Terry Hightower From Cool air mechanical came out and checked my system for upcoming fall and Winter season. He was Very thorough excellent on checking the system. Stated everything checked out great and no issues. That is sweet music to my ears. Thanks, I look forward for the Spring check-up in 2025 and…
Great customer service. They always respond within 24 hours. I hope to be a customer for life. I was told that most AC units in Georgia last about 15 years. Mine lasted 14. So it's time for a new upgraded one. Thanks a million COOL AIR Ron Crawford- A current satisfied customer.
Bryan was great, professional, on-time and explained every detail of the service performed.
Tami was on time, professional, and courteous. He represented Cool Air well. I will love him to come back to maintenance anytime. I was very pleased with today's visit.
On time and professional. Jason has been here before , that is a real plus in my mind. I spent 32 yrs in the Service Business, so I appreciate professionalism.
Punctual and professional. Explained the details of any maintenance I should do on my end throughout the year and addressed the current issues with my system for better cooling abilities. Very patient with me while I was still working remotely at home, and was able to work efficiently within my availability until…
Cedric is very knowledgeable and did a very thorough job.
excellent costumer care.. very professional
Cedric provided a detailed review of my HVAC unit. He guided the visit step by step. Throughout the visit I was aware of exactly what he was doing to the unit and the preventive maintenance required. He provided a transparent estimate and repair to the unit. Highly recommend Cool Air Mechanic!
Even though my system was down for an extended period, Jason came through and got it up and running again. He is always giving the personal touch and making sure everything is correct.
Great service from the CoolAir Team! We have been working with CoolAir for over 11 years. DJ is working as our area tech for over a year now - very thorough and knowledgeable.
5 star service, every single time!
Excellent sales job
Chris has always been Very courteous, respectful and thorough
Robert is always polite, friendly and professional. He answers all of my questions.
We have our heating/AC regularly maintained by them. Terry in particular is amazing, very professional and excellent. Chris Roseberry was also excellent when we needed to update an old circuit breaker for our new HVAC.
Great service experience throughout
I have had good experiences with Cool Air for the last three+ years. Their staff are all kind and respectful. My latest technician provided quality service and corrected some existing issues at the same time! No company is perfect but these folks do everything they can to do the best job they can.
Great service
Brett Farrell was professional, polite, and efficient. Brett was thorough and took what time he needed to explain everything to us.
I have used Cool Air for our HVAC for several years. An unexpected plumbing issue allowed us to try their plumbing service. David was prompt, polite, professional, and kept us up to speed throughout the whole process.
Sara’s was thorough and left us with a working heater . Wonderful Job well done.
I appreciate Cool Air for sending Chris out to get me back up and running. He did an excellent job of explaining details and getting the job done. Thank you!!!
Jason and Eric were excellent!
Customer Service and Communication area always top notch. HVAC Tech is always friendly and helpful.
Mr. Jesse Anenuwa was on time and very professional. He called me a half hour before to let me know he was on his way. He described everything he was going to do and went right to work. He was very efficient and cleaned up afterwards. He thoroughly explained how to operate the new thermostat and removed the old one. Definitely worth 5 stars!
Was on time, professional as well as thorough.
Our Technician Nick did a great job. Showed up on time. He is very polite and professional. Did the work, explained what he did and made sure I had all my questions answered before he left.
Jesse was thorough, efficient and polite.
the experience I had with Adam and Jason on a problem I was having Also tech Rai
This morning we woke up to a very strong odor of gas. We called Atlanta Gas, they checked it out and told us to call our HVAC service. We needed the valve replaced and gas was seeping out. I called Cool Air Mechanical, who has taken care of our unit for about 6 years. The office sent Brett Farrell who showed up in…
👍🏾👌🏾
Louis is prompt, thorough and very knowledgeable. Does a really good job.
Jerry is such a wonderful person, very experienced, excellent professional and he provided a great customer service today!
Up front on the repairs
We love Cool Air Mechanical!.. and J. is very professional and knowledgeable, a good guy.
We had a lightning strike that shut down our heating and ac systems. Cool Air was able to come out and fix the problem quickly and efficiently. WE HAVE HEAT. With temps going down to the 20’s, this was really important. Brian Cook is a rock star….
Great customer service!
Excellent.
Troy from Cool Air was professional and did a great job explaining the work he performed.
As always, this company arrives on time (actually early today😀) and ready to do the work. Cedric was very polite and professional and we spoke about all three of my HVAC units and he’s knowledgeable about all of them, their ages and what’s coming down the road in terms of maintenance and repairs. He left my house…
All done in the past on time, in time and done well Integrity of management of business
Thank you Cedric! I appreciated your prompt response to my call about my heater not working, and for completing my fall tune-up while you were here. You are an asset to Cool Air!
Julian was thorough, professional, efficient and answered all of my questions; I have used this company for over 7 years and always very pleased.
Nick Scott once again did a nice job in my house!
I've been a customer for over 9 years - initially coming on board through Costco - and have never been disappointed. My new-to-me service tech is Chadwick. He was a pleasure to meet and chat with. He walked me through his maintenance process on both of my systems. I learned a lot. I would definitely recommend…
Mike did a great job!
edward burnett......john rockwell came out and looked at my unit....most a/c last about 10 years and mine was on it's 13th year. he explained what i needed and why. made sense to me. paul and mickey came out a couple of days later. they were very professional, had the new unit up in running. my unit is much…
Very professional work of Mr.Troy Posey. Thank you so much for your time,professional work,positive mind and kind way of communication. Happy New Year 2023!
Ricardo has been AMAZING! He fixed our units recently. Every time I call Cool Air, they answer promptly, are very kind, and helpful!
On time and provided very professional and friendly service.
Very neat and professional . Quick, Quiet And effecient
Great service, very professional.
Thanks Brandon Parmer! A job well done! A few twists and turns, but you handled it all!!!
Again today's service was great with regards to my maintenance of my HVAC systems. Terry Hightower with Cool Air Mechanical provided excellent service. He explained what he was doing and answered all my questions. He conducted himself in a professional manner I felt I could trust the maintenance work being done. My…
Have had trouble with the office staff in the past, but better in the last year or so. but the people who come out to the house are great.
Got AC going. Very professional
Ricardo and his team did a wonderful job. Clear and helpful about what he did and the new changes.
Their techs are always well-trained & friendly. They listen to you as much & as well as they examine the machine. The guy didn't try to sell me a new air-conditioner, water-heater & heater; instead, he told me the motor had died on my old condenser pump & that I needed a new pump. This tech would make an…
We had Cool Air Mechanical out today to check our AC systems. Brian, their service teach showed up on time and did a fantastic job of checking our system out. He discovered a small gas leak on one the units, turned off the gas and ordered us a new part. That alone was a huge find and a huge safety issue. Very…
My technician was thorough and professional. He explained everything he was doing so I understood my system and what he was doing better. Very happy with my service.
Bill Parker is an excellent plumber. He quickly found the sources of my water leak which was the garbage disposal and the faucet hose. He provided me with estimates and next steps for resolving my issue. I would highly recommend him!
Kyle was very professional and took the time to explain the services he was providing and offers that we were eligible for. Thank you!
Treat us like family and took care of every need we had.
Always great people and great service. Thankyou
Great job by Mr. Johnson who explained what our system needed. It is due to this relationship that I am looking for cool air to quote me on a generac system too.
They are easy to work with and professional. I’ve been using.them for at least ten years and have never had a bad experience with CoolAir.
Joe is a truly kind, helpful, and genuine human being who also happens to be an exemplary & professional problem solver. He taught me about my HVAC and explained each of the steps he was taking to diagnose my cooling issue. He was committed and did not leave until every system was tested and the cooling restored.…
Jason and Jeremy were very professional and swift to provide maintenance to my Heating Unit. I would highly recommend them.
Ricardo was excellent to work with. He was thorough and examined the units completely and professionally. He answered all my questions regarding maintenance and explained all the options, including a six-year service contract. I will definitely ask that he does our HVAC maintenance in the future.
Fantastic job with repair and had honest and open quote prior to work.
Cool Air Mechanical installed our new heating and A/C systems and provides our annual maintenance on those systems. Very professional technicians.
Chris is by far the best representative from a service provider that I have ever worked with. I had a significant water leak, on the weekend, and basically was at the mercy of whomever I could find. I remembered that my HVAC vendor, Cool Air, had a plumbing division. They were very responsive and assigned what I…
Jason was very thorough and took time to explain the situation with the older but still working and functioning HVAC unit in our rental property. He took extra time cleaning the coils on the outside unit also,
Thank you Jason for completing my scheduled maintenance. Cool Air always send nice workers!
Dominique Givance-Smith was the most thorough and conscientious tech that we have experienced. Clearly, she was fluent in AC maintenance and committed to excellence.
Very reliable and punctual person and great work done
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1366 | $37–$295 |
| A/C system maintenance | 836 | $39–$393 |
| Install AC | 665 | $1.4k–$3.2k |
| HVAC system repair | 655 | $205–$933 |
| A/C system repair | 566 | $209–$786 |
| Heating system installation | 530 | $1.4k–$2.8k |
| Heating system maintenance | 460 | $39–$251 |
| Repair HVAC | 334 | $216–$495 |
