How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty88−1.2Momentum penalty79−2.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORECool Air Mechanical
Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #111Position by Experts Score among all companies we track in this category. of 119 HVAC contractors · 4.9★ from 11,127 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Cool Air Mechanical for 8 kinds of job.
Cool Air Mechanical for heating system repair
Clear ✕All 193 Google reviews tagged “Heating system repair” · showing 20
Worst decision I ever made was Choosing Cool Air Mechanical to install a Lennox HVAC through Costco. From the very first installation 4 years ago to today, they've visited my home 34 times, and it's still not right. I've asked for a replacement many times and have had to escalate through Costco several times. DO NOT CHOOSE this company!
On time, was very knowledgeable regarding systems, great service would highly recommend
This company has done several different jobs for me: New HVAC, whole house surge protector, new hot water heater with upgrades and whole house 'germicide' contraption that removes junk from the air we breathe in the house, including Covid. They do it all, full service! Everything they have done for me, over the…
The crew that came out were great. They displayed professionalism, knowledge, respect, great work ethic, and they were very nice. They showed me everything and and made sure I knew about my new unit. Great customer service and a great job.
Everyone was awesome! From sales to service! Extremely respectful of time and professional during installation I highly recommend them for any of your HVAC needs
Very helpful. Excellent service
Super Responsive! Especially during a busy time given bad weather! Excellent Service and Support. Brett was timely and efficient and performed high quality work! Friendly as well !!
Prompt, courteous, and clean.
Excellent service on time and in budget
Efficient and Clean
I saw a billboard driving to breakfast for cool air and I said I would give them a chance since my HVAC unit had ice on it. I set up the appointment online and the company reached out right away. They kept me up to date on who was coming out and when they would be there. (Great start!!!!). Then Cool Air went above…
6/5/25 Robert Watson was great! He really knew what he was doing. He replaced my broken thermostat and helped with the filter. Why doesn’t this old review go away? They came the day after I called. The gentleman was very knowledgeable so it didn’t take long to find the problem. I recommend Cool Air…
Ricardo was excellent. I have used Cool Air mechanical for years now and all of their Techs are good and Ricardo was one of the best I have had.
I first gave this company 5 stars when they installed our system over five years ago. I have to continue the accolades. They are always professional, friendly and on time. They give me updates as to their arrival and are very responsive.
Excellent Customer Service. Thank you. Top notch Service.
Kevin was excellent. Very knowledgeable and considerate. I will definitely request him in the future.
Andrew Crowe's customer service was quite memorable. Very personable and knowledgeable for being relatively new in his position. I was impressed and intend on asking for him upon the next service call.
In 2021, We had a mystery sewer smell in the laundry room, and Jason got right to the bottom of it, and figured out a few possible solutions to some of the house quirks. In 2025, we had, yep, another mystery smell (a dead animal), and Sid helped us diagnose it, being fully transparent and honest about his…
I had my entire Heating and AC system replaced with Cool Ray Mechanical. My overall rating of their services was 5-Star from start to completion, I would highly recommend them to anyone seeking Heating and AC repair or total system replacement.
Juan was great explained the issue and fixed it quickly. Have all three units in my house by Cool Air Mechanical. Very professional and knowledgeable. I was not home and explained the issue well that my wife even felt comfortable with the diagnosis. Cool Air always impresses me on their service level.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1366 | $37–$295 |
| A/C system maintenance | 836 | $39–$393 |
| Install AC | 665 | $1.5k–$3.2k |
| HVAC system repair | 655 | $205–$942 |
| A/C system repair | 566 | $209–$793 |
| Heating system installation | 530 | $1.4k–$2.5k |
| Heating system maintenance | 460 | $37–$251 |
| Repair HVAC | 334 | $224–$535 |
