How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty88−1.2Momentum penalty79−2.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORECool Air Mechanical
Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #111Position by Experts Score among all companies we track in this category. of 119 HVAC contractors · 4.9★ from 11,127 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Cool Air Mechanical for 8 kinds of job.
Cool Air Mechanical for heating system repair
Clear ✕All 193 Google reviews tagged “Heating system repair” · showing 180
Worst decision I ever made was Choosing Cool Air Mechanical to install a Lennox HVAC through Costco. From the very first installation 4 years ago to today, they've visited my home 34 times, and it's still not right. I've asked for a replacement many times and have had to escalate through Costco several times. DO NOT CHOOSE this company!
On time, was very knowledgeable regarding systems, great service would highly recommend
This company has done several different jobs for me: New HVAC, whole house surge protector, new hot water heater with upgrades and whole house 'germicide' contraption that removes junk from the air we breathe in the house, including Covid. They do it all, full service! Everything they have done for me, over the…
The crew that came out were great. They displayed professionalism, knowledge, respect, great work ethic, and they were very nice. They showed me everything and and made sure I knew about my new unit. Great customer service and a great job.
Everyone was awesome! From sales to service! Extremely respectful of time and professional during installation I highly recommend them for any of your HVAC needs
Very helpful. Excellent service
Super Responsive! Especially during a busy time given bad weather! Excellent Service and Support. Brett was timely and efficient and performed high quality work! Friendly as well !!
Prompt, courteous, and clean.
Excellent service on time and in budget
Efficient and Clean
I saw a billboard driving to breakfast for cool air and I said I would give them a chance since my HVAC unit had ice on it. I set up the appointment online and the company reached out right away. They kept me up to date on who was coming out and when they would be there. (Great start!!!!). Then Cool Air went above…
6/5/25 Robert Watson was great! He really knew what he was doing. He replaced my broken thermostat and helped with the filter. Why doesn’t this old review go away? They came the day after I called. The gentleman was very knowledgeable so it didn’t take long to find the problem. I recommend Cool Air…
Ricardo was excellent. I have used Cool Air mechanical for years now and all of their Techs are good and Ricardo was one of the best I have had.
I first gave this company 5 stars when they installed our system over five years ago. I have to continue the accolades. They are always professional, friendly and on time. They give me updates as to their arrival and are very responsive.
Excellent Customer Service. Thank you. Top notch Service.
Kevin was excellent. Very knowledgeable and considerate. I will definitely request him in the future.
Andrew Crowe's customer service was quite memorable. Very personable and knowledgeable for being relatively new in his position. I was impressed and intend on asking for him upon the next service call.
In 2021, We had a mystery sewer smell in the laundry room, and Jason got right to the bottom of it, and figured out a few possible solutions to some of the house quirks. In 2025, we had, yep, another mystery smell (a dead animal), and Sid helped us diagnose it, being fully transparent and honest about his…
I had my entire Heating and AC system replaced with Cool Ray Mechanical. My overall rating of their services was 5-Star from start to completion, I would highly recommend them to anyone seeking Heating and AC repair or total system replacement.
Juan was great explained the issue and fixed it quickly. Have all three units in my house by Cool Air Mechanical. Very professional and knowledgeable. I was not home and explained the issue well that my wife even felt comfortable with the diagnosis. Cool Air always impresses me on their service level.
i have had excellent HVAC installation and maintenance from CoolAir for several years.
Prompt,efficient and pleasant demeanor.
I've been using Cool Air Mechanical for years and have never had a problem. I would highly recommend them.My service Technician was excellent. He was very knowledgeable, great personality and extremely efficient!!
Technician Durante Davis provided great service. Very professional.
The day before Thanksgiving, and we lose our heat. But we know Cool Air Mechanical will come to our rescue. And they did, as always. Bryan Austin could not have been more professional and generous with his considerable expenditure of time. He has done our seasonal checkup before, so we were happy to have him back.…
Vinson was great! Very polite and helpful and did a good job repairing the unit. Cool Air is a great company! Jarvis at the office was also very helpful and understanding. Appreciate how they fixed our unit quickly as we had no heat and the weather was turning cold. My elderly mother who is almost 99 is now very…
Damian was great at explaining the issue with my system, as well as fielding all my questions. I would welcome him back to service or maintain my unit anytime.
Adam did a great job and was very informative about our options. He was very professional and friendly.
Employees like William operate with honesty/integrity & highly knowledgeable about all things heating and air. William came out today because our Furnace on the main level wasn't working. He quickly diagnosed the problem, had the parts on his work van and made the repairs. He then ensured that our unit was safe for…
Everything went good so far and we will continue next week to fix everything
Great customer service. They always respond within 24 hours. I hope to be a customer for life. I was told that most AC units in Georgia last about 15 years. Mine lasted 14. So it's time for a new upgraded one. Thanks a million COOL AIR Ron Crawford- A current satisfied customer.
On time, very thorough. I trust these guys.
Even though my system was down for an extended period, Jason came through and got it up and running again. He is always giving the personal touch and making sure everything is correct.
Sean was a competent, informed, personable technician. He explained the problem clearly, ordered the part and installed as soon as it came in. He was scheduled quickly by the Cool Air Mech Office, arrived within the window, and was clearly good at his work. Really excellent experience.
Cedric was so professional and courteous. He went above and beyond to understand the problem and address it with confidence and precision. He’s also a very kind person with a great disposition. I will definitely call Cool Air and ask for Cedric again.
Sara’s was thorough and left us with a working heater . Wonderful Job well done.
He was on time and gave me knowledge about my system that I didn't know. Because of him I have renewed my Maintenance service. I was leaning towards getting another provider, but thanks to my service guy "DJ" I will be staying with Cool-Air. Thanks
I’m very satisfied and love the Willingness to help the customers and Donald Landry was an excellent help to guide me through the process so I can manage my system from every where I’m.
11/9/2023 Cool Air Mechanical The Technician Alex was great, look forward to having him again. Gave me clear information on my systems and how they performed We were very happy with the complete process from Costco offering this service to the sales representative Stan Bailey who guided us and answered our…
Danis was very professional and answered all my questions.
Knowledgeable and curious associates
Very knowledgeable about service for my unit, made sure my system is functioning properly.
Richard, the technician, was great. He diagnosed the problem and determined the parts were under warranty. Cool Air, however, charged me $595 in labor for a repair that took just over 30 minutes, and according to Angie should cost between $100 and $400!
Mike did a great job!
Very knowledgeable and upfront about cost
Edgar was very nice ,friendly and explained me everything.Thank You.
The people from CoolAir go above and beyond to make their customers happy. This is my experience with them for almost 10 years.
Ricardo has been AMAZING! He fixed our units recently. Every time I call Cool Air, they answer promptly, are very kind, and helpful!
Very professional schedule got moved to a better time ,Brian technician was very good with a superb knowledge
The work was excellent the results excellent 👍
Fantastic service at every level.
The company is great. The repair man was very knowledgeable. He was very professional and eager to ensure that I was pleased
Great Service!
Always great people and great service. Thankyou
Great job by Mr. Johnson who explained what our system needed. It is due to this relationship that I am looking for cool air to quote me on a generac system too.
I've had nothing but a positive experience working with Cool Air Mechanical. They installed my system back in the summer of 2015 and when I heard a strange noise from it this winter (2016), they came out right away & fixed it really quickly and helped me understand what happened. Update 4/13/2023: I’ve had my other…
Appreciate the professionalism and competence among their technicians. Always friendly, too!
Great service! The technician was on time , very professional, and caring . He carefully checked all the units and the units are running efficiently now. I strongly recommend this company.
Cool Air has taken care of us for many years. They provide an honest service at a reasonable price, and all the technicians we've met have been very helpful.
Nicco was very good.
Same day service. Friendly, professional technician. In addition to the repair, he explained what went wrong with system and how to avoid a repeat failure of this type.
Excellent Choice for Your HVAC system ask for David; he likes the abuse. Respects!
The technician was very helpful to work through by checking the functions and find out the sensor flame need to replace before it out of order soon , so I gave order to replace it .I highly recommend
The tech Richard kept me posted on his arrival and was very professional when he arrived. He was able to repair the blower motor saving me from needing a new one. I would definitely have him back in the future if needed.
Cool air is outstanding! Every interaction, communication, and service is on time as expected and delivered by someone with knowledge, respect and care of their work and the service of your home. 24/7 service is key as well. That’s what made me change 3 years ago to them when I had an issue and my company at the…
GREAT JOB. ON TIME AND QUICK WORK, i WOULD HIRE THEM ANY TIME.
Ricardo was extremely polite and professional and fixed our furnace exhaust pipe quickly. I would call this company again for any other issues I have.
Excellent service by technician.
Service rep was on time and completed the job quickly
Bryan and Julien were both polite and professional. They worked efficiently and explained their findings clearly.
Jason did a thorough inspection of my units & I feel confident the system is in good working order. I would definitely look forward to working with him in the future.
Cedric Knight was thorough and professional. Went the extra step to identify that my repair was covered by warranty. Have used Cool Air for years - always pleased with the result.
Enri Jasmin took care of the problem in a very professional & courteous manner. He explained in detail what he was doing and why. Nice to have him on your staff.
Grayling is an excellent technician!
Service Technician, Sean, was fantastic and was committed to making sure my issue was completely resolved. I love Cool Air Mechanical - one of the best investments we have made.
Serviceman was professional, courteous and provided great feedback. I'd request him for all HVAC service and repairs
Mr Juan was on time and very professional. Thanks Mr Juan
outstanding response to emergency service call. Technician responded same day
Our technician, Josh Bennett, was a godsend! During the November freeze, our furnace stopped completely. It’s an old unit and the first tech diagnosed the problem. When Josh came to install the part, he found that wasn’t the actual issue. It was tricky, but he spent extra time to locate the root issue. He went well…
Nima was very professional, punctual, and knowledgeable. He gave us a variety of quotes to replace our heat pump with no pressure or upselling.
Well done and professionally checked the system to make sure everything was in working order.
Chadwick was on time, very professional and friendly. He worked to restart our heat, which had stopped during the night 😳. He fixed it within an hour. We had kept his card since he had come out last year, and were glad he could come back!
The service tech was very thorough and gave great planning advice for future needs.
Took great care of my elderly mother and got her heat back on.
Technician was awesome!
Very friendly and professional.
We had a heating emergency during a cold snap and Cool Air was right on it, same day we had heat.
The service personnel showed up on time, communicated well and appeared to know what was required to insure proper operation of my furnace. When something out of the ordinary became evident, they visited a hardware store, purchased replacement parts and corrected the problem in short order. Two competent technicians, a credit to their employer.
Technician was very professional, checked with his superiors to confirm his diagnosis of my situation...did a great job of explaining to me what he perceived to be the problem
From the estimate thru installation they were professional. The added value of going thru Costco made a big $ difference.
No more
Juan did a great job and was very prompt with his work. They arrived within 2 hours of me calling and “hoping” to get an appointment soon.
Chris is great! He's a nice guy, professional, knowledgeable and thorough. He's our tech of choice!
Sean was very professional and knowledgeable - would not hesitate to recommend them to my friends.
Jerry was the most professional and intent listener to what my problem was. He verified back to me what I said and immediately did the diagnostics to see what the problem was. I’m so grateful he was able to come out to help me. I’m a senior citizen I’m my 70’s and my system is not working and it is freezing…
Grayling was very friendly and professional.
Dalva stayed in constant communication about the situation and diagnosed multiple issues, and got the business back up and running. These companies are only as good as their reps and this was a very good experience and very fast response
Bryan did a great job quickly resolving my furnace issue!
Alex was great
Knowledgeable, Professional and arrived on time! When the work was completed, Enri explained everything in detail and showed me the finished result. Would definitely recommend Enri Jasmin
Kofi is very knowledgeable and thoroughly explained the issue he found while performing heating maintenance. I have been on the maintenance program for years for both a/c and heating systems and have been very pleased with the service.
Cedric behaved in a professional manner and successfully completed the repairs to get the furnace working.
Dean is the man.
Cool air diagnosed and recommended replacing the gas valve during the PM. Repair approved. Gas valve replaced, did not resolve the problem. Recommend replacing the igniter. Repair approved. Igniter replaced, did not resolve the problem. Cool air recommends replacing the furnace. Technician diagnosis skills could be improved.
Michael was a breathe of fresh air and a pleasure to work with . He was very explanatory and concerned about mine and my family well being after we moved not a house that had not properly been maintained over the years . We are very appreciative and thankful for his knowledge and repair work :)
Kofi made two trips to resolve our heating problem, furnace would not turn on. Kofi found that a pressure switch was not working, put in order for part and was back in 24 hrs, problem fixed. Very good tech, explained problem so as we could understand. Really nice man, has customer's concerns as his top priority 👍
Awesome job! They got here early and got our heat going again.
Very helpful in explaining and answering my questions about what was being done
Troy appeared on time. He was professional, courteous and competent. I recommend his services highly.
Enri was quick and efficient. Diagnosed the problem, ordered part, came back and repaired system. Happy with his service.
Sean O'Shields was the technician that came to my parent's house to fix there Lennox ac/heating unit. He was extremely helpful and professional. My parents are older and can't remember much and he did a great job explaining things to them as well as myself. I will definitely recommend your company and especially…
Reliable, honest, and capable service technicians.
Extremely courteous and understanding customer service rep was able to fit me in their schedule during an obviously high demand period. The tech (Terry) called to give 30 minute noticed, arrived on time, was friendly, professional and very knowledgeable. I told him I felt I was lucky to have gotten him. Overall EXCELLENT experience. HIGHLY recommend him.
Never had any issue with this company. Always able to help and willing to send a technician. Had an emergency that had already been documented previously and they were able to send a senior tech out immediately when it started up again. Brian was awesome, friendly, down to earth, professional, didn't talk over my…
The technicians were very professional and performed the installation in a timely manner.
I have had nothing but great experiences with Cool Air. Luis and Cedric are both great techs and great people.
Xin Yang did a great job servicing our systems. Very professional, showed up on time and did a great/thorough job.
Wonderful experience. Elio and his team were very friendly and professional. New system works wonderfully. Highly recommend!
Our technician, Dean, was above and beyond in terms of his service to us—kind, knowledgeable, encouraging and a calming presence. He got the job done well and as soon as he could, given the circumstances. We are grateful to him, not just for helping us get our heat and A/C back to functioning, but also grateful for…
Edgar was extremely polite, professional, and punctual, and explained things well, answering all our questions.
Cedric Knight came to work on our heating system which was not working. He was very knowledgeable and efficient and found the problem very quickly. He made recommendations on future issues we should address in the future. I would definitely recommend him and Cool-Air Mechanical for any problems in the future !
Juan is very experienced, thorough, and was able to find out why my heating system was making a high-pitched whine when it came on. After checking out the entire system, he figured out it was an over-tightened vent screen. Made an air gap. Fixed it!
Great experience. Very knowledgeable employee who took the time to explain the work being done and what we might need to look out for potentially in the future. Took lots of pictures in order to track current condition to compare with any future visit.
Terrible Customer service i had so far. I had a repair with my furnace and they are trying to work on a resolution/next steps for the past 3 days. All these stuffs are handled by one person named Tyler and i was trying to reach that person to get an update for the last 2 days and he very busy to give a call back or…
The service was excellent Niko came out and evaluated the problem and it was after 8pm and had it done in 15min. He definitely knows what he's doing.
Great overall experience. Super quick to schedule and two professional came on time and went above and beyond to repair our ancient zoning system and fix a leak in a return vent. They explained all repairs and checked for any other leaks without prompting. Would ask for Humberto and his partner every time.
The service is very professional. However, I altered my overall rating score because in less than 24 hours, the heat malfunctioned and stopped working and the initial problem wasn't resolved. I called Cool Air on Saturday afternoon and am waiting for someone to call me back. I'm sure the Holiday played a factor…
Troy did a good job cleaning up from a previous service call the day before.
Ricardo is the man. Very professional and personable. We are very happy with the services we have received so far.
Dean was quick, helpful, efficient and polite! Will definitely refer and use this company again.
Brian arrived early (yay) and fixed the problem quickly and efficiently. I recommend Cool Air for all heating/ac/plumbing needs!
Disappointed in Cool Are Mechanical. Service man was great. My filter had not been changed in two years. I have a service contract and supposedly they have been checking it twice a year. Don’t believe I should be charged a service call.
My furnace quit working on Saturday and when I called, Cool Air said they could have a service person here that afternoon. Juan De la Cruz came out and diagnosed my furnace and determined that the gas valve was faulty. A new one was ordered and on the install day, while I had a 4:00 appointment, he called and said…
Enri was very professional and diagnosed the problem right away. In less than half an hour my heat was working again. He explained what the issue was and what he did to fix it. He made sure everything was working perfectly before he left.
very professional excellent service
Repair water heater. Replace water pressure sensor for entire house.. Their Service Technician was a very professional man named "Nate". He was on time, worked efficiently in cluttered surroundings with amazing speed and produced super good work!
Stan clearly explained the options for my new unit and all the incentives available. I received a competitive price. He was very pleasant to deal with too.
Cool Air is very responsive to my needs. Dean Williams, my technician was prompt, knowledgeable, and very professional. He went above and beyond to communicate what had happened to my unit, how they would correct it, and when. Everything he said was followed through with as he stated. I tell all of my friends the…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1366 | $37–$295 |
| A/C system maintenance | 836 | $39–$393 |
| Install AC | 665 | $1.5k–$3.2k |
| HVAC system repair | 655 | $205–$942 |
| A/C system repair | 566 | $209–$793 |
| Heating system installation | 530 | $1.4k–$2.5k |
| Heating system maintenance | 460 | $37–$251 |
| Repair HVAC | 334 | $224–$535 |
