How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty88−1.2Momentum penalty79−2.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORECool Air Mechanical
Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #111Position by Experts Score among all companies we track in this category. of 119 HVAC contractors · 4.9★ from 11,127 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Cool Air Mechanical for 8 kinds of job.
Cool Air Mechanical for install thermostat
Clear ✕All 258 Google reviews tagged “Install thermostat” · showing 120
Cool Air Mechanical did a great job of replacing my furnace and HVAC systems. I am a Costco junkie and this company has a relationship with them. The two-man team of Abner and Ivan was on time, very professional, efficient, and courteous with my property.
My experience with Cool Air Mechanical has been extremely disappointing, from sales and pricing to service and follow-through. When my AC broke in 2025, I received several quotes. I found Cool Air Mechanical through Costco, and that connection, along with their many five-star reviews, gave me confidence in choosing…
Kennie Picon explained in detail how the carrier air and furnace system would be beneficial for our home. We were in need of a new system and decided to take his recommendation. We are pleased that we did.No we are living in a comfortable environment. I would recommend Mr. Pi on to anyone who might need his services .
Kennie was very professional, and answered all my question. Recommended a great unit for my mom and delivered as promised. Easy to work with and made the process very comfortable.
Cool Air Mechanical is great! Kennie did a great job providing a comprehensive quote for our complete system replacement. While this quote was not the cheapest, Kennie was thorough in his explanation of the quote so there were no surprises and we understood the cost diferences in the quotes we got from other…
As far as I can tell, the 2 install guys (can't remember their names), did a great job. Everything from the start (inside the store), to finish has been so simple, and easy to understand.
11/19/2018 Thank you Sean Hayes! No doubt, the best customer service, the best attention to detail, simply the best! JJL Dunwoody GA Nov 2018 Spring 2018 Excellent work by Nima Naderpour! On time, professional, answered all questions, cleaned work area, attention to detail!!! I've scheduled my yearly service &…
I had a great experience with Cool Air Mechanical. We are having our whole AC System Replaced. Kennie Picon was a great help in explaining the work to be done and the full lifecycle of the project. He was also very useful in understanding our options to the finest detail.
Best decision was to go with the HVAC proposal by Kennie Picon with Cool Air Mechanical! It's super quiet and efficient. The installation crew (Elio, Johann, and Morteza) was marvelous, on time, and respectful of my property. They were speedy - installation was fast - but they were very patient with me as I learned…
We had a new a/c, heating and thermostat installed today. Professional crew. Did a wonderful job!
Victor and team members were very professional, efficient and lived up to my expectations. Cool Air has always provided superior service over the years. I would strongly recommend Victor, Tony, Dean, Valencia and others who have serviced my units. Overall, I would give a rating of 10+ to those representatives I…
Great and professional service. Came on time and got the unit installed and it has been keeping the house cool since then. They walked me through afterwards and answered my follow up questions.
Very professional and efficient. Checked for leaks when he finished. Very happy with job.
Great experience from consultation/estimate to installation! Very thorough and professional team.
Purchased new HVAC system. Salesman was personable, knowledgeable and a breath of fresh air. The installers were efficient, knowledgeable and extremely pleasant. You are fortunate to have such great employees.
Update…. The sales process went smoothly as one would expect. Installation was also prompt, in hindsight this could be attributed to the salesperson eagerness to install before we changed our minds on three units being installed at once. Everything after this has been horrible!! Two failed inspections, three visits…
The entire team from José, Joe, Winston, and ?(forgot his name but blonde, taller, and southern). They were incredible and very informative. We had a quote, they worked with us on pricing, then installed in our weird janky closet/basement and made everything work perfectly. They were clean and fast and so easy to work with. 10/10
Great Experience. True professional of the HVAC industry. Our rep Don is the best. Did a thorough load analisis. Didn’t try to upsell us but also didn’t push cheap disposable unit. Installation went fast and smooth. Had my house cooped in less than 24 hours after closing our deal. Will recommend 100%.
Signed up for their buy 3 year, get 3 year maintenance to the AC and heating units. Greg- Technician who came out and serviced both units his was able to provide detailed explanation on procedures, was very thorough in the cleaning process, and arrived on time. One word of warning- The prepaid maintenance plan…
I have used Cool Air multiple times over the years and most recently a few times for a problem at my home residence and my rental property. All of their techs are fantastic. I can't say enough fabulous things about them. I've been super happy with their service. I highly recommend them!!! Update: I still stand by my…
Worst decision I ever made was Choosing Cool Air Mechanical to install a Lennox HVAC through Costco. From the very first installation 4 years ago to today, they've visited my home 34 times, and it's still not right. I've asked for a replacement many times and have had to escalate through Costco several times. DO NOT CHOOSE this company!
The technician (Damian) was very professional, polite, and thorough in completing the thermostat repair appointment. He arrived on time and asked me about the problems and issues we were experiencing before he started his inspection. After the inspection process was completed, he determined that the thermostat…
This company has done several different jobs for me: New HVAC, whole house surge protector, new hot water heater with upgrades and whole house 'germicide' contraption that removes junk from the air we breathe in the house, including Covid. They do it all, full service! Everything they have done for me, over the…
We had our initial consult with Vernon. He was very kind and down-to-earth which was so helpful since we’re dealing with a tough situation; potential fraud on our seller’s end. We decided to move forward after Alex explained our options in great and clear detail. He was persistent in a positive way that made us…
Stan and the 2 installers did an amazing job. On time and very professional. I definitely would recommend Cool Air Mechanical to all.
Went through Costco and they sent a helpful sales representative, Kennie Picon, who helped me replace 2 older units. I encountered some difficulties with one unit and they totally supported me and stood behind their work, which is everything that matters. The systems work great and the installation is top tier.
Free in-home estimate. Mr. Kelley carefully explained everything about my current unit output. He checked both the outside unit and inside unit. I asked a lot of questions about replacing my 15 year unit. I was given a choice without being pressured. He was a very professional and attentive salesman.
Overall happy with my experience. Got a whole new HVAC system through Costco/Cool Air Mechanical. We got the highest end variable speed system they offered, and in the end it was a similar cost to the lowest end systems offered by other big players. The sales guy was easy to work with and honest. The install crew…
Purchased a top of line Lenox heat pump from Cool Air Mechanical using Costco discounts. Great deal. I worked with Jacob Blanchard who managed the sale from day one till completion. Jacob stuck with me from beginning to end answering all my questions both technical and financial. He treated me with respect and I…
We really like our maintenance guy Damian. He is very honest and thorough. We know with his service our expensive appliances will last.
They were very professional and patient with all the questions we had. They cleaned up and had protective booties when working in the house. Very smooth process from quote to the completion of work.
These guys are incredible. Tim went over everything with me beforehand, and took the time to answer all my questions. The system that they put in was so much more advanced than what I had. The installation team got here at about 9 AM and finished by 5 PM. This was a full start from nothing installation. Nice group…
No pressure to purchase, just detailed information on achieving total comfort for our home. Thanks Tim for your professional and expertise.
Excellent service on time and in budget
Our technician was polite and careful and did a great job with our new Furnace, AC and thermostat installation! Bikram Malhan was especially helpful. He should be commended for his excellent customer service!
I first gave this company 5 stars when they installed our system over five years ago. I have to continue the accolades. They are always professional, friendly and on time. They give me updates as to their arrival and are very responsive.
Another professional service technician for our semi annual maintenance.
This is the company Costco uses. First time using these guys and they were fantastic! Came early also!! This is an update for 4/12/25. Since Cool Air installed my unit on August 3, 2022, refrigerate has been needed. They would just come out and refill and I don't remember the tech mentioning the leak. My indoor…
I had my entire Heating and AC system replaced with Cool Ray Mechanical. My overall rating of their services was 5-Star from start to completion, I would highly recommend them to anyone seeking Heating and AC repair or total system replacement.
I am very happy with Cool Air Mechanical representative Junior Manary. He conducts business in a professional & caring manner. We had offers from other reputable companies to replace our air conditioning system but we choose Cool Air Mechanical because of their expertise & friendly service. Michael & Gloria White
Ken Picon showed up on time, did a thorough inspection of the area (upper level) and explained my options on adding a new heat/air system to my second floor. I have scheduled the installation and look forward to the improvement this will afford me.
I've been using Cool Air Mechanical for years and have never had a problem. I would highly recommend them.My service Technician was excellent. He was very knowledgeable, great personality and extremely efficient!!
These guys are amazing!!! We had our 20yr old system replaced with a new Lennox unit. The techs that replaced my unit were very professional. Thank you cool ray!
We needed to replace a good portion of our AC system and the team at Cool Air Mechanical were amazing! From Austin Pratt in sales and systems design, to John Ramos and his partner (Sorry! I forgot his name! 😅) who installed the new system. They were quick, efficient, knowledgeable, and friendly! We also needed a…
Tami was on time, professional, and courteous. He represented Cool Air well. I will love him to come back to maintenance anytime. I was very pleased with today's visit.
Even though my system was down for an extended period, Jason came through and got it up and running again. He is always giving the personal touch and making sure everything is correct.
Outstanding installation on my AC system!!! Honest work at a fair price!!
Excellent sales job
Great and professional team!
Julian came out to service my AC unit in my home. He was prompt and courteous. While he was there, my husband, who has health issues fell. He picked him up and got him back into the rollator and into the house. He kept telling my husband that it was ok. Thanks Cool Air for having Julian on your staff.
Customer Service and Communication area always top notch. HVAC Tech is always friendly and helpful.
William was on time, very professional and does quality work. Would recommend to anyone
Very great 👍 yes Yes
👍🏾👌🏾
I have been enjoying Cool Air services for 12 years now. They are the best ! Several technicians have come to do the job, and they are all amazing profesionals. I have had favorites in the past, and today I can add one more to my list: Mr. Robert Watson. I truly appreciate the peace of mind that comes with a job well done. Thank you!
The technician was very professional and did a great job
Julian provided impeccable communication along with awesome service which in my opinion is reflective of Cool Air Mechanical’s commitment to excellence in service and quality craftsmanship. Called ahead to notify of arrival time, provided periodic updates of service being performed and upon completion initiated a…
I’m very satisfied and love the Willingness to help the customers and Donald Landry was an excellent help to guide me through the process so I can manage my system from every where I’m.
Robert came out to service our 2 heat pumps. He got here 5 minutes early which to me is outstanding. He serviced our units and advised me that my air filters don’t last because we probably need our ducts cleaned which we are having done. Robert was very pleasant to talk with and did an outstanding job. Thanks Robert. Thanks, Scott
Mike Dawson demonstrated dedication as well as perseverance in handling issues with the installation of my new thermostat. In addition, he kept his cool manner & smile when I reacted to the highly expensive cost for their thermostat. His service was excellent but the fact that I had to pay more than a thousand…
As always, this company arrives on time (actually early today😀) and ready to do the work. Cedric was very polite and professional and we spoke about all three of my HVAC units and he’s knowledgeable about all of them, their ages and what’s coming down the road in terms of maintenance and repairs. He left my house…
The install team were professional and took pride in their work. They had great customer service as well!
Nick Scott once again did a nice job in my house!
This is a wonderful company to deal with. Their prices are very competitive. I purchased my HVAC from them, and they installed it quickly with no mess. I also have them service my units, and they never try and sell me something I don't need. I would absolutely recommend them and will use them when my second HVAC system fails.
Very neat and professional . Quick, Quiet And effecient
Capable, hardworking, courteous, polite, knowledgeable, Quick yet precise. We felt the comfort of a job well done.
Ricardo and his team did a wonderful job. Clear and helpful about what he did and the new changes.
Jerry Cobb did amazing , talked me through everything & provided amazing assistance & got the job done in a quick timely manner . 10/10 recommend
Mr. Kelley my sale representative was on time and professional, he explained all the problems that I was dealing with and proposed me with a good solution Ricardo my technician was very professional, he explained the work he was going to do and resolve the issues. Thank you for your services!
Pedro and his team did a great job on a full HVAC replacement. They were in and out in less than four hours. Pedro took time to show me everything about the operation of the thermostat as well as the furnace and filter. He showed me what was done with the outdoor unit and was very thorough. I am thoroughly…
Fantastic service at every level.
Great Service!
Cool Air is awesome. I learned about them through Costco and now will only use them for my HVAC needs. Todays service was top notch. Continue to recommend.
Great job by Mr. Johnson who explained what our system needed. It is due to this relationship that I am looking for cool air to quote me on a generac system too.
Heisen was very professional, spent time explaining what he’ll be doing in details to include how the thermostat works.
Very professional. From arrival to departure. A thorough explanation of what would be done was given. Cleaned up area great and he gave us a review of how to operating the system. First time to use this HVAC company, and I will be switching to them for future projects
Had a new HVAC system put in by Daniel Dominey and the Cool Air team and the service and installation were excellent. They were done in half a day and cleaned up entire mess. System works great and got my Costco rebates. Bruce Bryant - Atlanta
Pedro arrived on time and was very friendly! He walked us through what he was doing and helped us set up our new thermostat. We now have our new HVAC system installed just in time for the Summer heat.
Fabian was extremely professional, informative, and thorough. Hands down my first choice of the three companies that provided quotes. Installation was just as impressive in every aspect, great team!
Excellent customer service all the way around. JW was excellent and explained everything in great detail. Didn’t fell pressure in any way.
William was very thorough and very knowledgeable. I would highly recommend Cool Air for the AC and HVAC needs.
Abinel and his team member were on time., very efficient & professional. Started on time and finished on time. They did a very clean job. They also answered all my questions. Above all, they both had great attitudes. Job well done. I will use cool air products and services again. My kudos to Daniel, the sales…
Installation of AC & heat unit
AC System Replacement. The most awesome experience. Julio Medrano was so amazing explaining to us everything about the new AC unit. The installation was fast and his team was awesome. He explained and show me how to connect the Thermostat to my wifi and then to my phone. Extremely happy with the service and professionalism. Thanks Julio
Vernon and Mathis installed a new heat pump system for me. I am impressed by their work. They are professional, responsive and on time. I plan to use them again.
Ricardo Herrera along with his helper removed and then installed new heating and cooling units. Very pleasant and efficient in their work. Also cleaned up and show us how the new units worked. Couldn’t have gone smoother!👍
Junior was a total gentleman and presented A knowledgeable sales presentation on replacing outdated HVAC systems. After previously meeting with 3 others HVAC companies, Junior sold me on Cool Air Mechanical.
I’m a first time home owner and landlord and was not happy at all when I found out my AC was out after purchase. I called around and got several quotes, but after working with Jermaine at Cool Air through Costco, I felt completely informed on what I had, what I needed, and how I can make my life easier in the future…
Kyle Rock was friendly, professional, efficient and effective. And quick. And explained things in detail (installation, app, etc). Great installation and set up the app.
John Ramos and his installation crew from Cool Air Mechanical were fabulous! They were professional, but personable; did excellent work, answered our questions, and cleaned up after themselves extremely well. The entire process from sales estimate (with salesman Kennie) to paperwork to scheduling to install went…
Great job! The guys were very professional and paid attention to details
Great service! The technician was on time , very professional, and caring . He carefully checked all the units and the units are running efficiently now. I strongly recommend this company.
Very courteous. On time and very knowledgeable about equipment being serviced
Tech Winston and David were on time and get the things done in four hours! They explain the product and assisted us in using the app for the thermostat. We are thankful for Nima N. as well. Happy campers!
Jermain Kelley was extremely knowledgeable, accommodating, and an all around great guy. If his company is like him, I'd do business with them all over again. Nothing but high marks. I had several quotes already, his presence and honesty sealed the deal for us.
Mr. Hightower was very professional and very knowledgeable about his trade. I would not hesitate to call on him in the future.
Excellent Choice for Your HVAC system ask for David; he likes the abuse. Respects!
I'm a fan of Lennox HVAC equipment, so when my previous service provider switched brands, I switched service providers to CoolAir. When my winter preventative maintenance visit uncovered an upcoming AC failure for our upstairs unit, I decided to go ahead and replace our old system. Timing was fortunate, since…
Very good and very professional people. Customer service is really great.
Great professional service
Elio and his team were very conscious of not bringing dirty into our home. My wife and myself were able to work while they were installing the unit with little distraction. Overall they did a great job and left everywhere they were in the same condition as it was when they got here.
Dominique was very professional and very knowledgeable about the thermostat install. I would highly recommend Dominique for hvac work and thermostat install
Cool Air replaced my 2 18-year old HVAC systems. Overall, I had a great experience, starting with the sales representative and ending with the installation crew. I got plenty of communication from the main office about arrival times and scheduled appointments, guys came on time and were very professional and, as…
The entire job was handles with the best care and skill. Even the city inspector complemented the quality of the work.
Cedric was very professional and quick . He knows his skill and we were very pleased with his resolution of our issue and goal of installing a new smart thermostat.
Very personable... happy, knowledgeable and informative representative. Thank you.
Installation was schedule for the next day. The installers were friendly and knowledgeable. They installed the system in 4-5 hours and cleaned up well. I do still have some questions and issues to be resolved and my rating of the company would improve when these are taken care of.
Next day service, professional, knowledgeable and most of all - I felt like they were family and cared about the comfort in my home. My Team included, Sales Consultant: Steven Coleman; Installer: Jean Paul
Jorge and Tom were outstanding! Very professional;, perfect install of complex system in tight space (MANY stairs to carry up/down as well). Personable, caring, fully explained. I would HIGHLY recommend them. Also the pricing from Nima Sales rep) was terrific. As I told them "on a scale of 1 to 10 you are a 15!!
They were here on time. Very efficient and professional. Removed old units and installed new units in a timely manner. Protected my hardwood floors and completely cleaned up after the job. They made sure to answer any questions that I had. I'm completely satisfied and would recommend them to anyone.
We talked with three highly rated companies about installing an entire new HVAC system. Daniel (the sales manager) was the most caring and attentive person because he LISTENED to our needs and didn’t try to upsell us. Although it took six months to save enough money, Cool Air honored our original quote. They are…
I waited awhile to do this review, as sometimes things change. However after almost 2 years after installation of the 3 Ton Elite Series18 AC and 90,000 BTU Variable Stage Furnace, and having extra issues (which I requested) addressed during and after the install, as well as signing up for their Residential…
He was on time and corrected the problem efficiently
Kofi made two trips to resolve our heating problem, furnace would not turn on. Kofi found that a pressure switch was not working, put in order for part and was back in 24 hrs, problem fixed. Very good tech, explained problem so as we could understand. Really nice man, has customer's concerns as his top priority 👍
Very pleased with the work of the technicians very professional. AWESOME JOB GUYS👍
Ricardo and his install partner were extremely professional. They did an outstanding job. They were courteous, efficient and cleaned up everything to spotless when they were finished. I coul not have asked for a better installation team and process.
Julio Medrano and Michael were the best. Highly recommend them to install your HVAC system. They were polite, clean and very professional. They left our house with a spotless garage and answered all of our questions.
Initial meeting for air conditioning and heater unit purchase was excellent with Bikram. Install by Jean Paul and Patrick was done so professionally, very neat, actually 15 minutes early for appointment and called ahead. Explained clearly and answered my questions so that I could understand
Clean, job done in a timely manner, showed up on time
Nima as very patient and worked with us to find the best solution. We appreciated his advise and knowledge. Moises Garcia - the man with the gold chain was totally amazing. He and his crew experience showed in every interaction and with the speed and agility they worked and replaced the entire AC unit and HVAC in…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1366 | $37–$295 |
| A/C system maintenance | 836 | $39–$393 |
| Install AC | 665 | $1.5k–$3.2k |
| HVAC system repair | 655 | $205–$942 |
| A/C system repair | 566 | $209–$793 |
| Heating system installation | 530 | $1.4k–$2.5k |
| Heating system maintenance | 460 | $37–$251 |
| Repair HVAC | 334 | $224–$535 |
