How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty88−1.2Momentum penalty79−2.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORECool Air Mechanical
Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 11,127 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Cool Air Mechanical for 8 kinds of job.
Cool Air Mechanical for repair HVAC
Clear ✕All 335 Google reviews tagged “Repair HVAC” · showing 160
My experience with Cool Air Mechanical has been extremely disappointing, from sales and pricing to service and follow-through. When my AC broke in 2025, I received several quotes. I found Cool Air Mechanical through Costco, and that connection, along with their many five-star reviews, gave me confidence in choosing…
2nd update: The maintenance manager reached out to me and refunded what I paid for unclogging the drain and talked me through how to keep it unclogged between visits. I appreciate the customer service and will give them another chance based on our history. Updated: while we have used Cool Air Mechanical for several…
Jesse Irwin came out to give me a free quote and did a phenomenal job. I valued his honesty and commitment to helping me by going above and beyond finding the issues with my system. If we decide to move forward with an installation he will definitely be the one I call to do the work.
Phillip Watkins did an OUTSTANDING job replacing my A/C's coil. It took several hours and I felt confident that he has the experience and knowledge to do the job because this was his third visit to my home and I have become familiar with his expertise. Why? Because Phillip is trustworthy, knowledgeable in all things…
Worst decision I ever made was Choosing Cool Air Mechanical to install a Lennox HVAC through Costco. From the very first installation 4 years ago to today, they've visited my home 34 times, and it's still not right. I've asked for a replacement many times and have had to escalate through Costco several times. DO NOT CHOOSE this company!
Marvin did a great job. He was very professional and efficient.
Currently considering their proposal and equating the viability of going forward with their recommended solution.
Thanks so much to Kyle Miller for his quick and precise repair on our heating system. Courteous, competent professional!
Today, Anthony and Lachlan got our HVAC up and running smoothly after the coils had frozen. We could not be happier. We highly recommend Cool Air Mechanical skilled technicians and nicest people ever. We just renewed our service contract with them for another six years. Awesome company!
9/17/25 - We had our water heater replaced by tech "Jason Davis" and he explained everything clearly and we have hot water again. Worked quickly and expertly. I am confident our water heater will be good to last past the warranty.😀 5/5/25- Excellent service, Juan De La Cruz, explained clearly the issue and has a…
JP was professional, personable and completed the quarterly service in a timely manner. I will request JP for my next service visit!
Excellent service on time and in budget
Eliyah was extremely professional and addressed our HVAC issues promptly and effectively!!
Jerry Cobb was polite, prompt, and communicated well what he was doing and tips to improve HVAC quality in the future. He gave me confidence in his assessment
Cool Air has been prompt and responsive and our technician Louis is capable, friendly and professional.
What I like about this business is Louis Gusmann. Louis services my units at my residence as well as my business. When I book for service, I always request Louis because I know I will get a technician that is knowledgeable, has integrity, does not take short cuts and is very thorough. If Louis identifies a problem,…
Review of my HVAC systems service by Cool Air Mechanical and service technician Tamir Williams Having been a service technician previously, I am very cautious as to who attends the issues at my home. It has been my past experience that the technicians from Cool Air Mechanical are most experienced in the all the…
A company with integrity that tries hard to make things right. Supervisor Jason Lobner was out today and totally restored any misgivings I might have had. Highly recommended!
I purchased new HVCA unit installed by Cool Air in 2017, however the reason I renewed my maintenance contract is because of technician Nima Naderpour. Nima is professional, trustworthy and honest. He knows his work and takes great care of his customers. I recommend Cool Air trusting that other technicians are like Nima!
In 2021, We had a mystery sewer smell in the laundry room, and Jason got right to the bottom of it, and figured out a few possible solutions to some of the house quirks. In 2025, we had, yep, another mystery smell (a dead animal), and Sid helped us diagnose it, being fully transparent and honest about his…
These guys do an excellent job and explain exactly step by step what needs to be done and the cost. The service tech was excellent. And showed up exactly on time. I've used them multiple times in the past.
I had my entire Heating and AC system replaced with Cool Ray Mechanical. My overall rating of their services was 5-Star from start to completion, I would highly recommend them to anyone seeking Heating and AC repair or total system replacement.
Handled installation efficiently.
Great service!
Tre was great and explained everything.
These guys are amazing!!! We had our 20yr old system replaced with a new Lennox unit. The techs that replaced my unit were very professional. Thank you cool ray!
Customer for over 15 years. Many installation, repair and maintenance jobs with great service.
Excellent and prompt service. Very knowledgeable serviceman.
friendly, fast and efficient!
Everything went good so far and we will continue next week to fix everything
Vance was at our residence to repair and service our system. All work was completed thoroughly and professionally for satisfaction. Highly recommended. AAAA+++
Great customer service. They always respond within 24 hours. I hope to be a customer for life. I was told that most AC units in Georgia last about 15 years. Mine lasted 14. So it's time for a new upgraded one. Thanks a million COOL AIR Ron Crawford- A current satisfied customer.
Excellent electrician. Communicates well, prompt, and trust worthy.
Marcus and Heizen were knowledgeable, took time to explain what was needed and why, professional and friendly, and answered all my questions.
Tony is very professional yet friendly He worked with us on changing our old ac with a new one He helped us allot and when above and beyond with our quote More feedback when the job is finally done Julio is very informative and professional He was on time and explained the process thoroughly And at the end he…
Cedric is a very good representative of Cool Air! Thank you! Lon Sibert
Louis is an excellent technician and very pleasant. He found the problem and fixed it quickly.
Cedric is very knowledgeable and did a very thorough job.
Thanks tre for a good service call. You assessed and fixed our broken AC swiftly and explained all options before the fix. Appreciate you. Also thanks for being on time and keeping our home clean as you entered and exited.
Even though my system was down for an extended period, Jason came through and got it up and running again. He is always giving the personal touch and making sure everything is correct.
Sagar & Danis are amazing technicians. We will request them for all of our maintenance and repair needs in the future.
Jason is the BEST and I request him for my Services. He is very knowledgeable and is on point. Thank you Jason.
I appreciated Kyle’s experience. He was very thorough… and left me feeling good about the service and the recommendations about preventive maintenance. Great customer care!
Durante was very conscientious and took time to make sure our units were serviced correctly.
DJ is on time and very professional. He is patient enough to walk me through the various options and with the detailed explanation. He understands what customer needs and can come with a plan that works best. I would recommend him for future customers
A very professional technician.
Knowledgeable Tech and his polite demeanor!
Cedric Knight helped us today and was very professional and informative as he diagnosed the issue and provided the solution. We appreciate Cedric!
I have been enjoying Cool Air services for 12 years now. They are the best ! Several technicians have come to do the job, and they are all amazing profesionals. I have had favorites in the past, and today I can add one more to my list: Mr. Robert Watson. I truly appreciate the peace of mind that comes with a job well done. Thank you!
No complaints, will buy a new A.C.
Jaren Dana was on time and was friendly but professional also. He listened to our needs and was able to get the filters that we requested today though different from our usual type requested.
Bryant came on time and very professional. He checked the system very carefully and responded to my questions. I enjoyed his service very much.
I’m very satisfied and love the Willingness to help the customers and Donald Landry was an excellent help to guide me through the process so I can manage my system from every where I’m.
Juan was very efficient in identify the issue, getting it quoted and then showing up to get it done. Thanks
All done in the past on time, in time and done well Integrity of management of business
On time and always very professional. We’ve never had a bad experience with them.
Chris Whitehead did a fantastic job diagnosing and repairing our air conditioning.
Our technician was Louis Gussmann from Cool Air Mechanical, LLC. He was on time, professional, knowledgeable, and proficient. He got our system back up and running quickly!
Nicco was very knowledgeable and quite helpful. For a new homebuyer like me it's learning everything from scratch, Nicco was patient enough to explain everything clearly. He gave some tips on keeping my HVAC in good condition and was very pleasant to work with. Next time I call Cool Air for help I will specifically ask for Nicco to be sent in.
Chad was great. Showed up early for an emergency 🚨 call and quickly assessed the situation. He could not have been more polite.
Knowledgeable and explained all repairs. Great repair man
On time and provided very professional and friendly service.
Armando has been to our home twice to provide us a quote and and service. He was so respectful and knowledgeable. He took the time to explain exactly what our issues were and why those issues were important to fix. And while he explained their importance he never pressured us to spend or fix more! Because of Armando…
Very professional service.. came and checked out my unit and told me what was wrong and gave me an estimate of how much it would cost to fix it.. Heisen quickly installed my new ac unit and made sure everything was working right before he left
Great!
Great Service!
Dean Williams was our technician today. He resolved the issue in a matter of minutes. Just because he fixed the problem, he didn't stop there. He then fixed the root cause to the issue, and solved an additional issue on another unit at the house. His thoroughness and caring to our problems is greatly appreciated.…
Overall great service from Julian. Thanks
Always great people and great service. Thankyou
2 Reviews HVAC & Plumber: 1. Purchased two 3-ton units 5 years ago, thru CostCo (Cool-Air business partner), use them for routine maintenance.. professional and thorough. Only thing I do not like is they always have something to try and sell you, even non-hvac related. One time, trying to sell drain cleaners.…
Terry Hightower was very professional, informative, and knowledgeable about the HVAC unit. I feel like CoolAir does not try to get the most money and wants to resolve customer AC issues fairly.
I appreciate the professionalism and the punctuality.
Technician was right on time and checked the unit thoroughly to research the issue. He was polite and went above board.
They are easy to work with and professional. I’ve been using.them for at least ten years and have never had a bad experience with CoolAir.
Louis Gussmann was very professional, knowledgeable, and helpful. He came quickly and was efficient. Highly recommend!!
Jason was very professional, knowledgeable, helpful, efficient and friendly. We trust him for repairing our AC, and for all our future repairs on our HVAC system. He definitely gets 5 stars from us!
Received s detailed quote for downstairs A/C unit. Very informative and knowledgeable
We noticed a problem with one of our air conditioning units; I called in the morning and we received service that evening. Nick, our service technician, had to order a part which came quickly… in 48 hours we were all repaired. Nick was meticulous with his work process and kept us informed all along the way. Thank you for a great repair experience!
Juan was very nice and professional and explained everything he did.
Richard Martinez was extremely patient and professional. He was expedient in his work and very highly skilled. Great to have someone on your team so attentive to customer needs.
Excellent service and knowledgeable technician! Jerry knew just what was needed. Thanks again!
Our technician was very knowledgeable, professional, and took the time to check all areas of our AC system which had been misdiagnosed by the previous company we utilized. We signed an ongoing maintenance contract with Cool Air Mechanical based on the interaction that we had with this technician Mr. De la Cruz. I…
Juan a wonderful professional who cares for customer and very polite and answered all my question. He installed a new thermostat.
We recently switched to Cool Air Mechanical for their buy 3 year, get 3 years free promotion. I have to say, I'm very impressed with the level of service and attention to detail. I feel our last provider did a good job with basic checks and maintenance, however this service call was far better. They found two…
After installs of new heat furnace, ac unit installed months ago also by Cool Air Mechanical stopped cooling. Visit by 2nd tech showed "Sound Blanket" used by Cool Air tech to cover outdoor components damaged the ac unit. Even though the tech added tefrigrant, ac isn't cooling. We are very frustrated with Cool Air…
Zack was a great and educated service tech. He resolved our issue a former tech at another company did not identify. He was polite and friendly. Thank you Zack!
Great job by Michael and Itael!
Excellent customer service all the way around. JW was excellent and explained everything in great detail. Didn’t fell pressure in any way.
Very reliable and punctual person and great work done
Very good, their repair people are courteous and explain what what they are doing before they do it.
My experience went smoothly. Mr. Jason Davis was knowledgeable and professional.
Throughout the whole process from estimate to scheduling to completion, our points of contact as well as the service technician were wonderful and it was a seamless process. Thank you!
A great team!! They were awesome, neat, clean and efficient!!!
Mike was great. Went above and beyond on solving my issue and was extremely professional. Based on his work I opted to go with a 6-year maintenance contract. I’ve used a few companies in the past, and while I’ve never had any real issues with the competitors, they never wowed me like this visit did.
Nicco at Cool Air is great! Really knows his stuff.
Cool Air Mechancial completed a through maintenance of our AC system and did an excellent job. They followed up on all appointments and were prompt. I highly recommend this company
Chris was professional and seemed competent. However He arrived 90 minutes past the scheduled time window
Service man was punctual, highly competent and friendly. A pleasure to do business with.
Diagnosed problem and in the process of repairing it 😀
Jerry C is my regular technician and he is the best! He gives it to you straight without any fluff. Friendly and professional!
Located problem quickly. Reasonable price. Trustworthy and honest. Would definitely recommend.
Danis was the technician that arrived right on time. Very professional, knowledgeable and polite. Told him what was going on , being 84 degrees in the house. Conducted a couple of diagnostic test and he knew exactly what it was. He fixed it in about 30 and now it’s 68 degrees and all is good!
Mr. Troy was amazing. He fixed my AC unit in a timely manner and was very courteous and updated me every step of the way. Thanks, Mr. Troy!
Service was quick and efficient and on-time. However, I don't like being told I might want to replace my AC unit because it "might fail" despite it passing inspection / maintenance check.
Sean O’Shields is a master at his craft. Unlike another big company’s rude tech who couldn’t even tell what kind of system I had, Sean’s cool kindness showed through immediately. He listened carefully to the problem we were having, then took one glance at my system and described what it was, how it works, and the…
Bikram was incredibly professional and thorough. He went above and beyond and helped my family out when we weren’t able to be there personally for the appointment. 5 stars and will be recommending to family and friends
Appreciate the professionalism and competence among their technicians. Always friendly, too!
Our technician, Keith, was very professional and extremely knowledgeable about our particular situation. He took the time to thoroughly explain what our options might be, and how to best configure the system to optimize our comfort. We feel very confident about working with him and with Cool Air on our new system.
Nicco was very good.
Excellent Choice for Your HVAC system ask for David; he likes the abuse. Respects!
I was impressed with the Technicians Zach and Julian. They were professional, courteous, and knowledgeable. Zach took the time to explain the issues with my system and provided me with a detailed plan of action to fix it. What impressed me the most was Zach's attention to detail. He didn't just fix the problem but…
As others have commented here, Sean Hayes is a real asset to your company. He is very thorough, courteous and completely explains everything he did and what the results were. I really appreciate and expect that from any technician coming to my home. Cool Air Mechanical has been a really good experience for us…
Cedric was knowledgeable, polite, explained everything thoroughly. He went above and beyond troubleshooting a less than obvious problem.
Cool air is outstanding! Every interaction, communication, and service is on time as expected and delivered by someone with knowledge, respect and care of their work and the service of your home. 24/7 service is key as well. That’s what made me change 3 years ago to them when I had an issue and my company at the…
Troy stopped by to help fix our furnace. He did a great job troubleshooting the issue and identified the problem immediately. He was friendly, courteous and answers all my questions about our systems. I definitely recommend allowing Troy be Cool Air Systems to service your HVAC needs.
Randy was great! Very professional. I feel good about the work he did.
Great service and crew
Serviceman was professional, courteous and provided great feedback. I'd request him for all HVAC service and repairs
Tim was awesome to work with very knowledgeable of the systems and provided great input on options to address my issues. Thanks for your service!
Kyle Rock got our heating system up and heating again in no time at all. He even showed up early.
Durante, was excellent! Fixed our problem and made helpful recommendations to avoid future issues.
Technician was awesome!
Cedric was awesome. He was on time, courteous, knowledgeable and most importantly thorough. For the next visit, I’m only requesting Cedric.
A guy you know you can trust. Smart friendly thorough honest diligent. Thanks cool air
Technician was both friendly and informative.
Sean was very professional and knowledgeable - would not hesitate to recommend them to my friends.
Brian was incredibly knowledgeable and explained the problem and all the possible solutions clearly. We appreciate him being so thorough and making sure everything was double checked and running smoothly.
Very satisfied
Bryan was very professional and friendly. He thoroughly inspected the HVAC furnace to diagnose why it stopped working. He explained the process as he checked the system over, ultimately finding a failed part. He provided a quote immediately and performed the repair work in less time than I expected. I am warm again and a happy customer.
Dean diagnosed the problem and located the replacement part . He has always provided exceptional service
Courteous, professional, knowledgeable. Edgar made me comfortable having a stranger in my home. He new his stuff and did a thorough check of my system.
Troy Posey did an outstanding job on our heat and air.
Brian was great!
I had a complex problem with my dual fuel HVAC because it was intermittent., and Jason with CoolAir Mechanical analyzed it and repaired it quickly when others seemed unable to solve the problem.
Cedric is very thorough in troubleshooting and always finds any problems. He is very professional and friendly. Cool Air Mechanical provides us with great service. Thank you!
Luis Torres explained everything and came up with good solutions! Very nice!
I have used this company for years and each team member is knowledgeable, honest, and reliable
The serviceman was great to work with.
Very good professional and nice technicians. I would recommend them any day.
Brian Dye responded to an emergency service call on my new HVAC system. He located and resolved the problem quickly. He was professional and knowledgeable.
Steven Coleman serviced my Lennox system. Great Job! They even cleaned the condenser with a solution, added algae tablets for the condensate pump and told me how to keep my system in perfect shape! This new system really dehumidifies the air so well..really makes your home much more comfortable. I highly recommend!
He is awesome. Professional, knowledgeable, responsive. The best!!
Cordial and polite. Quick efficient service.
Excellent service
These guys are the best when googling "HVAC Roswell". They don't try to upsell you immediately, or use sales scare tactics to get you to spend an obscene amount of money that you don't need too (CASTEEL). They give you your options, plain and simple, and let you decide how to move forward. Troy, our tech that came…
The technician who did the repair was great, but it took almost a month for the company to get back to me with parts availability while my tenant had no a/c for all of August.
I called on Friday and Troy my maintenance guy was there on Monday morning. Very professional and knows exactly what he is doing.
Very professional. Found the issue quickly and made repairs.
Ricardo was very knowledgeable and explained everything to us. Unlike other companies, he was honest with us when no issues could be found. He arrived within the time frame and was very friendly. Company was also very responsive when I called! Always highly recommend Cool Air!
Troy reached out to let me know his approximate time of arrival, was professional and communicated with me during each step of the diagnosis and repair.
Came within 24 hours of call. Fixed problem.
Kyle was excellent and did a great job with explaining what needed to be fixed on our A/C and getting the job done. He just left and I can already tell it’s working so much better!
Brian was exceptionally professional, competent, explained things well, and was very friendly
Jason is very professional and he listens to your concerns. He takes his time and makes sure you understand what he is doing.
Tech Juan Da la Cruz was very professional and knowledgeable.
Clean, job done in a timely manner, showed up on time
Cool Air replaced our heater with UV light to kill bacteria, installed a cool new thermostat and cleaned our air ducts and vents, Their response time was quick, they provided the most comprehensive quote and best price. Their technicians were prompt and polite. The best part? When the weather forecast called for…
They did a great job. We had several quotes and this company was the most competitive and gave us the best feeling. The install team was great! On time, friendly, and extremely helpful. Hopefully, we don’t need to replace our second hvac system anytime soon but if we do I will be calling this company.
REALLY APPRECIATE THEIR ABILITY TO REPAIR THE AC SYSTEM AND BEING TRANSPARENT ON THE COST TO REPAIR OR REPLACE
Dean was very professional and knowledgeable about my HVAC system. Checked HVAC unit after we had a failure after a power outage.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1366 | $37–$295 |
| A/C system maintenance | 836 | $39–$393 |
| Install AC | 665 | $1.4k–$3.2k |
| HVAC system repair | 655 | $205–$933 |
| A/C system repair | 566 | $209–$786 |
| Heating system installation | 530 | $1.4k–$2.8k |
| Heating system maintenance | 460 | $39–$251 |
| Repair HVAC | 334 | $216–$495 |
