How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty88−1.2Momentum penalty79−2.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORECool Air Mechanical
Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #111Position by Experts Score among all companies we track in this category. of 119 HVAC contractors · 4.9★ from 11,127 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Cool Air Mechanical for 8 kinds of job.
Cool Air Mechanical for thermostat installation
Clear ✕All 165 Google reviews tagged “Thermostat installation”
Cool Air Mechanical did a great job of replacing my furnace and HVAC systems. I am a Costco junkie and this company has a relationship with them. The two-man team of Abner and Ivan was on time, very professional, efficient, and courteous with my property.
Thank you Kennie Picone and Elio for the service and the care they put into installing my furnace and air conditioning units. I am so pleased and feel completely safe with the units. I want to thank you Kennie for returning to give me a break down on what I purchased and what was actually done durung the walk…
My experience with Cool Air Mechanical has been extremely disappointing, from sales and pricing to service and follow-through. When my AC broke in 2025, I received several quotes. I found Cool Air Mechanical through Costco, and that connection, along with their many five-star reviews, gave me confidence in choosing…
We had a great experience with Kennie Picon. He was very knowledgeable, personal and professional. He took his time to explain everything in detail. Everything he told us was completed to our full satisfaction. Thank you Kennie!
Great company, paired with Costco for extra cost savings!
Very professional service. Replaced a 10-year-old smart thermostat when the display did not work.
Donovan Jenkins did an exceptional job guiding me through my purchase of a new HVAC. From the start, Donavan planned to earn my business and not assume that I was ready to make an uninformed high pressure decision. In his presentation/pitch he showed me why I could trust his expertise, listened to my experience and…
Eric does excellent, thorough work.
Very professional and efficient. Checked for leaks when he finished. Very happy with job.
I want to give a big shout-out to Mr. JP Pierce, a skilled, customer-centric, and honest technician. His work at home was of a high standard; he provided me with very clear explanations of my home system and great service. Ulises Colina.
Update…. The sales process went smoothly as one would expect. Installation was also prompt, in hindsight this could be attributed to the salesperson eagerness to install before we changed our minds on three units being installed at once. Everything after this has been horrible!! Two failed inspections, three visits…
Arrived on time and did everything they said they would. Dealt with complications (ants under old heat pump). One issue with thermostat but Julio troubleshot it, found the issue and fixed it. House nice and cool now and very happy with everything.
Employees are always kind and work efficiently to get things done. I’ve never had an issue with this company
The entire team from José, Joe, Winston, and ?(forgot his name but blonde, taller, and southern). They were incredible and very informative. We had a quote, they worked with us on pricing, then installed in our weird janky closet/basement and made everything work perfectly. They were clean and fast and so easy to work with. 10/10
Great Experience. True professional of the HVAC industry. Our rep Don is the best. Did a thorough load analisis. Didn’t try to upsell us but also didn’t push cheap disposable unit. Installation went fast and smooth. Had my house cooped in less than 24 hours after closing our deal. Will recommend 100%.
Signed up for their buy 3 year, get 3 year maintenance to the AC and heating units. Greg- Technician who came out and serviced both units his was able to provide detailed explanation on procedures, was very thorough in the cleaning process, and arrived on time. One word of warning- The prepaid maintenance plan…
Worst decision I ever made was Choosing Cool Air Mechanical to install a Lennox HVAC through Costco. From the very first installation 4 years ago to today, they've visited my home 34 times, and it's still not right. I've asked for a replacement many times and have had to escalate through Costco several times. DO NOT CHOOSE this company!
We are so happy with the installation of our new HVAC system. Our home was newly built in 2013 and we were surprised to find out that the system they put in was working harder then it should’ve (3,700 sq ft). We should have had two systems but at the time it met the requirements for a 5 ton unit. After several…
The crew that came out were great. They displayed professionalism, knowledge, respect, great work ethic, and they were very nice. They showed me everything and and made sure I knew about my new unit. Great customer service and a great job.
Free in-home estimate. Mr. Kelley carefully explained everything about my current unit output. He checked both the outside unit and inside unit. I asked a lot of questions about replacing my 15 year unit. I was given a choice without being pressured. He was a very professional and attentive salesman.
Winston, Brian, Otniel and crew were phenomenal! They installed a unit with two zones for us and were in and out in about 4 hours. The work looks spectacular, and everything is working great! Highly recommend their services!
Based on the five-star service I received, I could write a lengthy review… but in the interest of time (mine and any reader) I’ll try to bottom line it! Nearly everything about this experience exceeded my expectations. 1. While shopping in Costco, I requested info about a new HVAC system from David Bamidele, the…
These guys are incredible. Tim went over everything with me beforehand, and took the time to answer all my questions. The system that they put in was so much more advanced than what I had. The installation team got here at about 9 AM and finished by 5 PM. This was a full start from nothing installation. Nice group…
Have had a positive experience every time we have had them out. Really have no reason to look anywhere else. Oscar was the man out today. Always professional
Great experience with our recent heat pump and air handler system replacement. Very knowledgeable installers who gave us great info during and after the install. On time, cleaned everything up, showed us the new system features
Professionals all from start to finish, and all the moments in-between. Always polite and considerate of questions about the process.
Cooler offered in intuitive solutions. Prompt service and value
The arrived on time and did a great job. The were very professional and efficient in the installation of the new system. I see why Costco has chosen to have a relationship with Cool Air Mechanical.
Great service
Quick, clean work and great attitudes! Well done.
Knowledgeable and meticulous.
Nima and Otniel were the best team I have ever worked with. Nima listened and designed the perfect system in my older complex home. Otniel lead the installation team and made sure it was perfectly installed and tested. the entire experience was very good and I highly recommend them.
Tim did a very good job and took his time explaining us all options for 2 brand new systems. Very knowledgeable and professional service. Not only did he provide us with 2 great working units, he also advised us to add one return vent and one supply vent in a strategic location, free of charge. Which made a…
The entire team at CAM was focused on providing a uniform and professional experience.
Excellent Customer Service. Thank you. Top notch Service.
The technician was exceptional. Could not be happier. Highly recommend Chris Contreras . He is the best technical personI have dealt with.Cool Air mechanical is really well served by having Chris.
I had my entire Heating and AC system replaced with Cool Ray Mechanical. My overall rating of their services was 5-Star from start to completion, I would highly recommend them to anyone seeking Heating and AC repair or total system replacement.
Nima is the best! He listened carefully to all the temperature problems in my home (only 1177 sq. feet but lots of hot and cold spots). Then, he designed a new system that would equalize the temperature throughout. The very next day, his crew arrived and the installation was awesome . They arrived on time and…
Jason completed the job as planned. Very good at what he does. Answered all questions.
Very professional, arrived in a timely manner finished scheduled maintenance and took time to explained the work that was recommended be completed. Always a positive experience.
These guys are amazing!!! We had our 20yr old system replaced with a new Lennox unit. The techs that replaced my unit were very professional. Thank you cool ray!
Troy is Amazing, if every business had a Troy, then they'd be super successful. Ryan
Customer for over 15 years. Many installation, repair and maintenance jobs with great service.
Everything went good so far and we will continue next week to fix everything
Very professional and timely.
Great customer service. They always respond within 24 hours. I hope to be a customer for life. I was told that most AC units in Georgia last about 15 years. Mine lasted 14. So it's time for a new upgraded one. Thanks a million COOL AIR Ron Crawford- A current satisfied customer.
Always professional, not pushy, on-time
Julio & Mike istalled the heat pump unit. They arrived on time, thet kepted us informed and made sure the area they worked on was left clean. They were very professional and courteous. I Recommend Cool Air Mechanical. Great job!
Alex Barnes was great! He was thorough with his explanations and he answered all of our questions. He was personable and professional, besides my cat loved him. We are excited to get our new HVAC installed, THIS WEEK! We feel really lucky to get an installation so soon before the Hotlanta heat kicks into high gear.…
Excellent sales job
William was on time, very professional and does quality work. Would recommend to anyone
I have been enjoying Cool Air services for 12 years now. They are the best ! Several technicians have come to do the job, and they are all amazing profesionals. I have had favorites in the past, and today I can add one more to my list: Mr. Robert Watson. I truly appreciate the peace of mind that comes with a job well done. Thank you!
I’m very satisfied and love the Willingness to help the customers and Donald Landry was an excellent help to guide me through the process so I can manage my system from every where I’m.
Daniel was most professional and knowledgeable about his products and services.
Nicholas was very professional
My salesman, David Scott was great and easy to work with. Julio and his installation crew were professional and fast! I have new carpet in my house and was concerned about it getting dirty but the guys did a great job wearing booties and put down tarp in all of the work areas. Very happy with the experience and my new heat and air system!
Capable, hardworking, courteous, polite, knowledgeable, Quick yet precise. We felt the comfort of a job well done.
Troy diagnosed a tricky short circuit that had blown out 3 boards at different times. He replaced the boards and redid the wiring in one day.
Great experience. Very knowledgeable and patient. I look forward to continued business.
Had a great experience with Steven Coleman, the Sales rep with Cool Air. His experience as a technician allowed him to answer every question. Feel like we received a very good price for the Lennox system we chose.
Great Service!
Highly professional and explained what he was doing and assured us that all was well, and if you desire good service, be sure to call Cool Air Mechanical & Plumbing.
Great job by Mr. Johnson who explained what our system needed. It is due to this relationship that I am looking for cool air to quote me on a generac system too.
Heisen was very professional, spent time explaining what he’ll be doing in details to include how the thermostat works.
Cool Air Mechanical is incredibly professional and trustworthy. They have consistently overdelivered in our interactions with them. We have had a contract for two air systems with them for about 4 years, and we have always been happy with their work. Their technicians are honest, respectful, friendly, professional…
They are easy to work with and professional. I’ve been using.them for at least ten years and have never had a bad experience with CoolAir.
Jermaine was very knowledgeable. My husband and I were very pleased with his professionalism. Looking forward to having a new system in our home.
Received s detailed quote for downstairs A/C unit. Very informative and knowledgeable
Very professional, was punctual on time.
Jaren Dana was the best AC technician I have had the pleasure to have come out and work on our AC system. He was very knowledgeable, polite, and was able to give us advice on options to fix our system. I would give him the highest rating possible!
My technician was Jean Paul, he and Steven performed the work efficiently and timely. Good work!!!!
Abinel and his team member were on time., very efficient & professional. Started on time and finished on time. They did a very clean job. They also answered all my questions. Above all, they both had great attitudes. Job well done. I will use cool air products and services again. My kudos to Daniel, the sales…
Mike and co-worker installed a new, high-efficiency Lennox system in record time today. All looks great! Great job guys!!
AC System Replacement. The most awesome experience. Julio Medrano was so amazing explaining to us everything about the new AC unit. The installation was fast and his team was awesome. He explained and show me how to connect the Thermostat to my wifi and then to my phone. Extremely happy with the service and professionalism. Thanks Julio
After replacing the panel in HVAC was told i need a new thermostat ot happy otherwise i pray that the system will not give me anymore problems soon.
Vernon and Mathis installed a new heat pump system for me. I am impressed by their work. They are professional, responsive and on time. I plan to use them again.
Ricardo Herrera along with his helper removed and then installed new heating and cooling units. Very pleasant and efficient in their work. Also cleaned up and show us how the new units worked. Couldn’t have gone smoother!👍
We're planning to purchase a new furnace and AC with heat exchange
El servicio fue excelente.
Our sales person, Nima, made the process very easy from beginning to end. He took the necessary time to answer our questions and ultimately found the best solution for our HVAC system. Everything was in-stock and able to be installed within two days. The installation team lead by Mike was great to work with and they…
5 star service ALWAYS from Enri, at Cool Air Mechanical. I will always ask for him. Great guy and great service.
Edgar D. did a good job replacing the TXV valve. He reassured me everything should be fine now. So fingers are crossed! I’ve have trouble with this unit from day one. It’s not even 2 yrs. old. Hopefully this does the trick! Thanks Edgar, Tyler & Gaston
Ricardo and his team provide great service in my house. They are professional and responsible. They kept my house clean after installation and tested the HVAC working well.
Very courteous. On time and very knowledgeable about equipment being serviced
Nicco was very good.
Jermain Kelley was extremely knowledgeable, accommodating, and an all around great guy. If his company is like him, I'd do business with them all over again. Nothing but high marks. I had several quotes already, his presence and honesty sealed the deal for us.
Excellent Choice for Your HVAC system ask for David; he likes the abuse. Respects!
They were very efficient, worked steady and effectively. Answered my questions well and cleaned up nice.
Juan was wonderful! He was professional, knowledgeable, friendly, and understanding. He expertly determined the problem and explained my options, answering all my questions. He was really good at explaining everything. He even located a larger plate so that the unpainted portion of the wall didn't show around my new…
Cool air is outstanding! Every interaction, communication, and service is on time as expected and delivered by someone with knowledge, respect and care of their work and the service of your home. 24/7 service is key as well. That’s what made me change 3 years ago to them when I had an issue and my company at the…
They were such a pleasure to work with, from start to finish. Attention to detail and work ethic were top notch. They made a stressful situation (suddenly needing to replace HVAC unit) such a breeze. I 100% recommend Cool Air!
Very good job, on time and work done professionally
Very good and very professional people. Customer service is really great.
Great professional service
Excellent service, knowledgeable, friendly, efficient.
Excellent service from Michael and Julio
Excellent professional service.
Cool Air replaced my 2 18-year old HVAC systems. Overall, I had a great experience, starting with the sales representative and ending with the installation crew. I got plenty of communication from the main office about arrival times and scheduled appointments, guys came on time and were very professional and, as…
The guys were on time and very courteous. They removed the old equipment. They were very careful with my new lawn. I am very pleased!!
From the estimate thru installation they were professional. The added value of going thru Costco made a big $ difference.
Juan did a great job and was very prompt with his work. They arrived within 2 hours of me calling and “hoping” to get an appointment soon.
Ricardo and team did a great job installing the system
They were here on time. Very efficient and professional. Removed old units and installed new units in a timely manner. Protected my hardwood floors and completely cleaned up after the job. They made sure to answer any questions that I had. I'm completely satisfied and would recommend them to anyone.
We talked with three highly rated companies about installing an entire new HVAC system. Daniel (the sales manager) was the most caring and attentive person because he LISTENED to our needs and didn’t try to upsell us. Although it took six months to save enough money, Cool Air honored our original quote. They are…
Cool Air maintains a schedule to check my A/C or heating system so I don't have to remember to do so. When I have an issue, they are responsive. My thermostat needed replacing and it was done within a couple of days of my notifying them. I appreciated the efforts of the technician, Jaren Dana, who was able to do replacement that very day.
Enri explains things very well!
I waited awhile to do this review, as sometimes things change. However after almost 2 years after installation of the 3 Ton Elite Series18 AC and 90,000 BTU Variable Stage Furnace, and having extra issues (which I requested) addressed during and after the install, as well as signing up for their Residential…
I was very satisfied with the service and the technician was very propfessional I would you use again and recommend this company to friends
He was on time and corrected the problem efficiently
Very pleased with the work of the technicians very professional. AWESOME JOB GUYS👍
Cleaned air ducts before and after pictures dirty to clean unbelievable the difference
Friendly service and did a great job installing my two Nest thermostats and my winter maintenance work.
Tim was very patient with me! I had tons of questions and then more questions. I’m very excited to get a new AC/heat system and all the trimmings as well! And best of all, the 5 inch filter amd the UV light will all but clean my house ! I hate going into the attic so I look forward to them coming out to climb…
Very efficient and informative appointment that led me to follow through with a new ac and heater install which was done the next day
Kyle is by far the best installer there. Super friendly to my kids and animals. Professional. Apologetic when he couldn't fix the issuse and had to get another part. We've seen him about 3 times now and each time he's been great. And we've seen alot of them coming and going and all wonderful. But Kyle is the best.
Alex was very professional
Professional worker, so good so far.
Lamar was fabulous. He was friendly, knowledgeable and had a warm personality.
On time and professional, I'm happy with his work.
Absolutely professional. Courteous and friendly. Very knowledge! Highly recommend!
Edgar was very informative. Explained every step. A very nice guy!!!
Good service Our service technician Kofi Mensah was prompt and explained what was fine and any issues
Juan did very professional job. Explain everything. Extremely satisfying.
Knowledgeable, adapted to a few challenges, cleaned up after the install, didn't try to upsell or ask for a review. New system appears to be well installed, permits handled, etc.
Wonderful experience. Elio and his team were very friendly and professional. New system works wonderfully. Highly recommend!
These guys are awesome. Excellent work, on time, professional, courteous, quick install and left the workspace clean. Would highly recommend.
On time AC install in the GA summer heat! Very quick and professional.
Steven and Carl were very professional and answered all my question. Hope to see them again. Thanks Louis vincent
Wonderful!
Bruce came.out today to evaluate a Heat/Air replacement for my home. Bruce was very Professional and informative. He thoroughly explained everything.and answered all my questions. I was put at ease immediately....no pressure! I will highly recommend this company. Thank you! Sheryl Murray
I discovered a blown seal in my newly installed AC unit shortly after the installers left. I called CoolAir immediately, and was told a manager would contact me to schedule an in home visit. No one ever called. It’s now the next day, so I’ve called CoolAir myself. I’ve spent 30 minutes on the phone trying to get…
Very professional and accommodating.
Had upstairs HVAC/heating install as well as larger return in Master and new thermostat installed. Mr Garcia helped us program our phones for our away service. He and his partner were extremely helpful, courteous and took extreme care not to soil any areas, tarps and shoe covers used. Cool Air employees demonstrated…
I stopped to talk to the Cool Air Representative in Costco as I was over with the constant repairs of my AC unit every season. The next day (Monday) the sales representative came out and assessed what was needed & the costs. Friday my unit was installed. I did get a few other quote from other companies. Their…
Great installation services, very friendly, helpful to answer and explain all my questions and concerns! High recommended!
Humberto and Crew did a great job installing our new system, adding dampers and ductwork to tie the basement in. The whole installation took about 6 hours, they did a professional job and cleaned up after themselves.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1366 | $37–$295 |
| A/C system maintenance | 836 | $39–$393 |
| Install AC | 665 | $1.5k–$3.2k |
| HVAC system repair | 655 | $205–$942 |
| A/C system repair | 566 | $209–$793 |
| Heating system installation | 530 | $1.4k–$2.5k |
| Heating system maintenance | 460 | $37–$251 |
| Repair HVAC | 334 | $224–$535 |
