Experts Reviews · Company report
Cool Air Mechanical logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty88−1.2Momentum penalty79−2.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Cool Air Mechanical

Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #105Position by Experts Score among all companies we track in this category. of 113 HVAC contractors · 4.9★ from 11,127 Google reviews

Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cool Air Mechanical is better than 84% of HVAC contractors.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cool Air Mechanical is better than 76% of HVAC contractors.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cool Air Mechanical is better than 88% of HVAC contractors.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cool Air Mechanical is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cool Air Mechanical is better than 79% of HVAC contractors.B
79
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cool Air Mechanical is better than 75% of HVAC contractors.B
75

Reviews for your job

Customers hired Cool Air Mechanical for 8 kinds of job.

Cool Air Mechanical for toilet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 11

All 13 Google reviews tagged “Toilet installation”

JohnLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Mike Fanin was the tech who solved all my problems. City Water set so high a PSI that i needed a good pressure valve replaced. Mike did a great job on that and diagnosing related problems. i would highly recommend him and Cool Air for plumbing needs.

Toilet repairToilet installation
EneidaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Jason is the ultimate professional. He is prompt, courteous, and reliable.

Toilet installationPlumbing pipe repair
Penny6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Excellent service

HVAC system maintenanceToilet installation
RhondaLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Chris was professional and polite. Proactive found things I needed. Water flow is better. Found my pin hole leaks replaced pipe. Love it. A+++++ job.

A/C system maintenancePlumbing leak detectionHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Larry7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Tommy was on time, did the job efficiently as per the original estimate, stayed late in order to finish, was pleasant to deal with, and completed the project within the agreed upon terms.

Toilet installation+ Responsiveness+ Punctuality+ Professionalism
TomLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

While the cost of installation was much higher than I expected Mike’s ability to communicate and to be direct as well as professional took away much of the “ ouch “. He did a quality job. He was very personable as well. You’d do well to get him as your plumber!

Plumbing leak detectionToilet installationWater heater installation+ Value
Rosane7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Updated me on time arrival. Explained product. Timely and good installation. Good work and customer service.

A/C system maintenanceToilet installation+ Punctuality+ Value
CherylLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mr. Tommy, is very professional. He explains what's needing to be done and about how long its going to take. He answers any questions you might have. He is very knowledgeable and friendly. Doesn't rush to do the task at hand. He wants to make sure that the customer is satisfied with the service he has performed.

Toilet installation
Roger4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Darrin was very pleasant and experienced technicians and he quickly assessed the situation.I would give him 6 stars if I could!

A/C system maintenanceHVAC duct & vent cleaningToilet installation
S7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Nate Dimpfl was very professional, timely and did a great job with our toilet install. He was honest, charged and fair price for the services performed. We have used him several times and will continue to use him. We’ve used many plumbers over the years and it’s hard to find a good and honest one. We will stick…

Toilet installation
Paul4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Toilet installationWater heater repair+ Responsiveness+ Punctuality+ Professionalism
Julie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Rating only, no written review.

Toilet installation+ Punctuality+ Quality+ Professionalism
Lori9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionToilet installationToilet repair+ Responsiveness+ Punctuality+ Quality

Price

$466+42% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 60%Overpriced 6%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance1366$37–$295
A/C system maintenance836$39–$393
Install AC665$1.6k–$3.2k
HVAC system repair655$205–$959
A/C system repair566$216–$807
Heating system installation530$1.4k–$2.8k
Heating system maintenance460$39–$251
Repair HVAC334$224–$535

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