Experts Reviews · Company report
Cool Air Mechanical logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty88−1.2Momentum penalty79−2.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Cool Air Mechanical

Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #111Position by Experts Score among all companies we track in this category. of 119 HVAC contractors · 4.9★ from 11,127 Google reviews

Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cool Air Mechanical is better than 84% of HVAC contractors.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cool Air Mechanical is better than 76% of HVAC contractors.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cool Air Mechanical is better than 88% of HVAC contractors.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cool Air Mechanical is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cool Air Mechanical is better than 79% of HVAC contractors.B
79
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cool Air Mechanical is better than 75% of HVAC contractors.B
75

Reviews for your job

Customers hired Cool Air Mechanical for 8 kinds of job.

Cool Air Mechanical for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.68
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$517
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 18

All 22 Google reviews tagged “Toilet repair”

Janice3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

total professional

Toilet repairHVAC system repair
Wanda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Louis Gussman was a blessing. What a refreshing experience to have an individual come to your home for an annual HVAC maintenance who was so pleasant and efficient. Cool Air could do with more fellas like Louis!

Toilet repair
JohnLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Mike Fanin was the tech who solved all my problems. City Water set so high a PSI that i needed a good pressure valve replaced. Mike did a great job on that and diagnosing related problems. i would highly recommend him and Cool Air for plumbing needs.

Toilet repairToilet installation
Vikram11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

It was knowledgeable of the system provide efficient service an appropriate recommendations

Toilet repair+ Quality+ Professionalism
Catherine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Bill was the best serviceman I've had from Cool Air Plumbing.Your office person got me next day help and was very pleasant in the process.

Toilet repair+ Responsiveness+ Punctuality+ Professionalism
Rudy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Chris is by far the best representative from a service provider that I have ever worked with. I had a significant water leak, on the weekend, and basically was at the mercy of whomever I could find. I remembered that my HVAC vendor, Cool Air, had a plumbing division. They were very responsive and assigned what I…

Plumbing leak detectionHeating system maintenanceFaucet repair+ Punctuality+ Quality+ Professionalism
Heather2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike was professional, respectful, honest and I’ll definitely be using them for all our plumbing needs in our home. Highly recommend!

Faucet repairPlumbing pipe repairToilet repair+ Responsiveness+ Punctuality+ Quality
RhondaLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Chris was professional and polite. Proactive found things I needed. Water flow is better. Found my pin hole leaks replaced pipe. Love it. A+++++ job.

A/C system maintenancePlumbing leak detectionHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Dionne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jason was incredibly professional and very informative. I appreciated the work he did and how candid he was about the various repairs and pricing for all. As far as big plumbing companies are concerned he is at the top of my list. Would not hesitate to use again if in a bind.

Toilet repair+ Quality+ Professionalism
Bruno11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike arrived on time, I showed him the leak he went and got his tools and proceeded to explain what the problem was and the cost. I agreed, Mike went to work and corrected the problem. He is professional and caring, he gave excellent service. Thank you Mike.

Toilet repair+ Responsiveness+ Professionalism
E6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tommy Shanks did an excellent job! He kept me well informed and was very transparent throughout the entire process. A+++

Plumbing pipe repairToilet repair+ Responsiveness+ Quality+ Professionalism
Kathy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★

Friendly competent guy , prompt service

Toilet repair
Deborah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent service, right on time, discussed all options with me. Mike Pharr was very courteous and professional, and was extremely knowledgeable. I have already sent his and the company’s contact information should she need exceptional service. DC

Faucet repairToilet repair+ Responsiveness+ Punctuality+ Quality
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★

Service was good, problem was fixed. But 5 minutes with an auger to release a clogged drain for $344 seems excessive

Toilet repairDrain cleaning
Meredith5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Cool Air Mechanical has been such a breeze to deal with fixing our leaky toilet. They were able to quickly schedule our appointment and were here the next day, on time, completed the repairs quickly and were friendly to me and my dogs. Ian Gaskin, our tech, was so easy to deal with - he took care with our home, our…

Toilet repair
Marvin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Rating only, no written review.

Toilet repair+ Responsiveness+ Punctuality+ Quality
PietroLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Rating only, no written review.

Plumbing pipe repairToilet repair+ Punctuality+ Professionalism
Christine4 years ago★★★★★

Rating only, no written review.

Toilet repair+ Quality+ Professionalism
Lori9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionToilet installationToilet repair+ Responsiveness+ Punctuality+ Quality
Orren4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Toilet repair+ Punctuality+ Quality+ Professionalism
Ali5 years ago★★★★

Rating only, no written review.

Faucet repairPlumbing pipe repairShower repair+ Responsiveness
H12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionFaucet repairToilet repair+ Punctuality+ Quality+ Professionalism

Price

$466+37% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 60%Overpriced 6%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance1366$37–$295
A/C system maintenance836$39–$393
Install AC665$1.5k–$3.2k
HVAC system repair655$205–$942
A/C system repair566$209–$793
Heating system installation530$1.4k–$2.5k
Heating system maintenance460$37–$251
Repair HVAC334$224–$535

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