How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty88−1.2Momentum penalty79−2.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORECool Air Mechanical
Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #111Position by Experts Score among all companies we track in this category. of 119 HVAC contractors · 4.9★ from 11,127 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Cool Air Mechanical for 8 kinds of job.
Cool Air Mechanical for water heater installation
Clear ✕All 100 Google reviews tagged “Water heater installation” · showing 60
Terry Hightower services my hvac system thru cool air. He is knowledgeable and thorough throughout the service call. And Justin Haughn, the service mgr, has been very helpful in scheduling my appointments with Terry in a timely manner.
I've been using this company for HVAC for years but now also to do electrical and plumbing work. I find them to be reliable, costs are explained upfront, no hard sales, dependable and trustworthy.
I have used Cool Air multiple times over the years and most recently a few times for a problem at my home residence and my rental property. All of their techs are fantastic. I can't say enough fabulous things about them. I've been super happy with their service. I highly recommend them!!! Update: I still stand by my…
Awesome job, great service Alex
Jason completed the job as planned. Very good at what he does. Answered all questions.
Bikram was very professional and courteous. I am happy customer. Thank you!!
Within the past two days, I've had a condenser pump replaced and a water heater. A gentleman named Steve (LNU) replaced the condenser pump and David Flagor replaced the water heater. I can say that both gentleman were very professional, yet personable. I appreciate the timeliness in which I was scheduled. I also…
Very professional and timely.
Jason was my technician for repairing a dead valve on my hot water heater, and when I mentioned I wanted an additional water cutoff valve installed elsewhere he was extremely helpful with making sure I knew all of my potential options. When he was working on the repairs he was extremely professional and quick. He…
We needed to replace a good portion of our AC system and the team at Cool Air Mechanical were amazing! From Austin Pratt in sales and systems design, to John Ramos and his partner (Sorry! I forgot his name! 😅) who installed the new system. They were quick, efficient, knowledgeable, and friendly! We also needed a…
Mike came out to describe our options regarding replacing our aging 40-gal gas water heater. Described and priced the choices and advantages of each, without pressuring us. He returned the following week to install our new 50-gal gas water heater. Clean and thorough install, explanations to us of everything, good…
I’ve worked with Cool Air for several years and have been extremely happy with all of their services and technicians. Great work as usual!
My Cool Air technician Tommy was great. He is knowledgeable and professional and took care of my needs with minimal hassle and great quality. Thanks!
This is my first time using this company Cool Air Tommy did a great job he explained everything to me as to what needed to be done Thank you
Tommy was very knowledgeable about both plumbing and building code. He was always courteous and professional. Highly recommend!
Tim was all of the above. I felt like he was a partner, giving me the his opinion for best value in equipment. Sadly hard to come by these days. He could not have represented your company any better.
I want to thank Keith Kinchen for helping me buy the correct A/C Heating unit for my house. The old one died on Thurs, went to Costco and Keith was at my house Friday morning explaining my options in great detail. I thought I needed a 5 ton and he said I only needed a 3.5 ton. He was very knowledgeable and did…
The Cool Air Mechanical personnel are extremely professional & knowledgeable in all areas! I cannot speak highly enough about their staff, from the receptionist to the technician. We had a tankless water heater installed (love it!) the city said it needed more caulking, Cool air came back & used white caulk instead…
Customer service is the best. They know what they are doing. Friendly . I would recommend them to anyone
Frank is very professional and knowledgeable .
I like the way the work was performed, the professionalism of the technicians and the respect they showed for my home.
The technician was very professional and explain everything he did.
Tommy did a great job. I would highly recommend.
Tommy replaced our Pressure Reducing Valve for the house. He did very nice work!
Great job! The guys were very professional and paid attention to details
Long story: Purchased a tankless water heater from Cool-Air with a $900 cash back card for Costco. Installer said the units were pretty good, but could have paid a lot less elsewhere, even considering the $900 cash back card. Unit breaks after 4.5 years, but still under warranty. Call on Sunday and they say it…
Took 2 hours to replace a broken tankless water heater. Water heater under warranty, but labor was $910. These are plumbers, not attorneys!
Justin was fantastic. Very knowledgeable, clean, fast, pleasant young man.
2-17-23 Today I met with Tim Wray who was a wealth of knowledge and expertise. By the way we found that we were birthday twins! We went over options for my massive home along with that came with understanding some of the issues that are in current need of attention. I will be doing business with cool Air in the near…
Mike arrived on time. Completed work professionally and ahead of schedule. Solid value. Highly recommend.
Stan was very professional and knowledgeable, communicated well, was right on time. 5 stars!!!
Great service and crew
They were prompt and quick!
Mike, thank you. Replace was excellent.
Technician was awesome!
Jason Davis did a fantastic job. He explained everything to us in an easy to understand way and went the extra mile to ensure our house stayed clean and damage free during installation.
Very good service in a timely fashion. Tommy was wonderful and answered all our questions thoroughly!
Great service to go with. Thanks
While the cost of installation was much higher than I expected Mike’s ability to communicate and to be direct as well as professional took away much of the “ ouch “. He did a quality job. He was very personable as well. You’d do well to get him as your plumber!
They came in and fixed an absolute mess of plumbing that wasn’t up to code and got our hot water up and running in no time. Would absolutely recommend!
Jason was really great to work with. Prompt and very customer focused. He answered all of my questions and did a phenomenal job getting in and getting out. Will definitely use Jason for future home improvement needs.
Cool Air Mechanical has always been there when we needed them. Friendly folks you’d ever wanna meet. Dominique must be one of there top service tech , she cleaned my coils outside on both my units , changed my merv 16 air filters and even wiped down my furnace and coil in the crawl space! Outstanding Service. Thank You Cool Air Mari G.
Tommy was great and was very patient and answered all our questions.
Mike was personable and incredibly knowledgeable - it bothers me that Rheem made a defective part that I had to pay to have replaced and they aren't paying any of the consequences for it - but I can't be without hot water
Philip did a great job with the removal and installation of the water heater and pressure valve. He was thorough and made sure the work area was clean before he left.
I had a very good experience working with Tommy. He explained everything he was going to do and completed in a very professional manner. He professionally maintained the job site, and he gave me confidence the job was done right. I highly recommend Tommy for water heater installations.
Mike was so helpful in walking me through how to obtain warranty parts that would save me a great deal of money. Cool Air Mechanical continue to impress me on every visit. I would highly recommend this company.
Mike did a great job and was very professional. Cool Air Mechanical did everything they advertise.
Administrative /Office staff has been helpful and accommodating; Techs are on time and personable. Although I would like the yearly maintenance plan to be less expensive, it is still reasonable and provides a complete assessment of my HVACs. Lastly, I appreciate Cool Air's affiliation with COSTCO. As a 35-year…
Jason arrived earlier than my window which was great. He expertly installed a new 50 gallon water heater while removing the older 40 gallon one that required reworking some of the pipes etc. Great overall experience.
Mike Miller is a great technician. Couldn't be happier with the work that he and others at Cool Air have done at my house.
Jason was courteous and professional. The listed job was completed in a flawless and timely manner . Highly recommend his services .
Our technician (Chris) was very professional and knowledgeable. He replaced our hot water heater in a timely and professional manner. Very easy experience.
I was very happy with the service Winston and his partner Daniel did for me. They both made a very good team. Winston explained in detail, everything that was going to be done before job was started. We had a new AC system and water heater installed in our house. I was very pleased with the work they was done.
When I had no hot water and heat was not working, I initially called HVAC team to come out. Troy P. came out as scheduled and discovered an unexpected issue that our basement was flooded! He immediately called Nate D. from their plumbing team to come out and make and assessment. He was able to determine that we…
After waking up to a catastrophe also known as a busted water heater in our basement I began looking for companies to repair or replace it. Fortunately, I was able to contact Cool Air Mechanical and Plumbing and they were able to have a service technician out to my residence within an hour after calling. I had the…
Jason was very courteous and professional. Great work with our water heater and pressure valve installation.
Darrin Ross was great. Not only did he fix the problems but he also answered any questions that I had & he also gave me valuable suggestions. I am overall very pleased with your company & will refer you to anyone that needs your services. Thanks Cool Air. I made the right decision in chosing you
Christopher Jones was extremely professional and very helpful! He also advised us to get CO2 detectors throughout our home in addition to smoke detectors that we already had . Went to Home Depot and bought three Kidde ten year battery CO2 detectors.Thanks, Chris, for being so helpful!
Doug Stewart and Jason Davis from Cool Air arrived on time. Was very professional and knowledgeable. He provided excellent customer service and cleaned up after the install of his work.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1366 | $37–$295 |
| A/C system maintenance | 836 | $39–$393 |
| Install AC | 665 | $1.5k–$3.2k |
| HVAC system repair | 655 | $205–$942 |
| A/C system repair | 566 | $209–$793 |
| Heating system installation | 530 | $1.4k–$2.5k |
| Heating system maintenance | 460 | $37–$251 |
| Repair HVAC | 334 | $224–$535 |
