How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%85+6Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORECool Care Heating and Air Conditioning
Houston, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 60 heat pump installation services · 4.9★ from 356 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired Cool Care Heating and Air Conditioning for 8 kinds of job.
Cool Care Heating and Air Conditioning for a/c system repair
Clear ✕All 37 Google reviews tagged “A/C system repair”
Cool Air owner, office staff, and technicians are very responsive and reliable. They recently installed a new A/C unit when the old one needed replacing. We are very pleased with the installation and performance of the new unit. They most recently performed annual maintenance service on that unit and the other one…
Will did an excellent job diagnosing the problem, and was available to perform the work the very next day. He was very personable and took great care in repairing our system. I would highly recommend him and the team at Cool Care to anyone.
Cool Care has been a great company to work with and truly a win-win partner. They do an excellent job of explaining issues in a simple, easy-to-understand way, provide outstanding follow-up, and communicate directly with tenants when needed. They are reliable, professional, and their technicians are knowledgeable…
Technicians were friendly and very professional. They explained what repairs were needed and the costs.
Was traveling and was notified by relatives that AC was not working. It was a Saturday and thought it would be impossible to get serviced; not so, Cool Care took the call, responded to the service need, and were very professional and efficient. Price was very reasonable.
very professional and did a good job of communicating any issues
Great company they install and maintain to very high standards. Service techs are knowledgeable, proficient, and respectful. Office staff very easy and accommodating to deal with.
I have used the Cool Care Team for years and completely satisfied with the response time and quality of work !! Chris and his team are honest and quick to complete all the work.
Cool Care was on time for the appointment. They always use shoe covers to protect my wife's floors. Their work was very professional and of course the invoice was zero dollars, due to the maintenance agreement I have. Overall, I think that there is no better AC company to do business.
Marco and his colleague were very professional and walked us through their steps. They came out for an initial diagnostic, and found some easy fix issues that they took care of right away. They also quoted us out for future work if we decided to fix what the previous owner installed. No pressure to purchase…
Service came within 24 hours of request, we were kept informed on scheduling,. Tech kept us updated on what he was finding wrong, completed the job, very polite. Very pleased.
This is the best a/c company in Houston! They know what they are doing, they have fair prices for new systems, they are responsive for urgent repairs (especially if you are in their maintenance program) and they are honest and trustworthy—which isn’t something you can say for some of their competitors, who are happy…
We recently purchased a home, and our initial call to Cool Care was simply to give us an inspection of the system. Chris came out and gave everything the once over and found the while the equipment itself was new, the installers re-used the original ductwork and drain lines. The problem was that in order to do so,…
The tech that came out was on time, very polite and explained everything very thoroughly.
Always super communicative and have great prices
Had the best experience with Cool Care when our a/c went out in the middle of the night. Chris was here the next afternoon and had it up and running way better than before. He went over and beyond my expectations. We are happy customers and recommend highly!
We will not go anywhere else! The personal upfront and honest service that we received makes this a 5 star company! Thank you Cool Care Heating and A/C!
professional, knowledgeable and good pricing
The owner Chris is always willing to go above and beyond to help anytime ive got an issue or even a question. Their pricing is great and will always explain why something is being done a certain way and what that benefit might be.
I have been using Cool Care for five years. They have replaced two AC units as well as done semi-annual maintenance. Unlike some other HVAC companies, they don’t try to sell you equipment you don’t need. I highly recommend this family-owned business.
Have used Cool Care H-A/C for near 10 years now. Always responsive, professional, quick-to-solve and cost-conscious. Great job every time so far. Great job each time!
Great job, friendly, knowledgeable & fixed the ac when another company could not.
We have used Cool Care for several years now. Excellent service.
Tech did a great job and prices were very reasonable. Professional equipment, great people, nice to have a trustworthy A/C company to call on
Very friendly, professional, and honest. Would recommend!
My a/c suddenly stopped working. I called and within an hour Michael with cool care was at the house to repair my a/c. He was extremely courteous and very knowledgeable. He explained everything in detail. Would definitely use them again!
I found them trust worthy. Estimates from others were higher and Cool Care explained exactly what and why things were needed.
We have an airbnb with unusual 2 air conditioning set up. The guys from cool care spent a lot of time figuring out our set up and diagnosing issues. The pricing was good, so we decided to take them up on their maintenance program, which is a monthly fee. Right after that we had to call them for our 2nd unit and…
I have a complex system and Maurice quickly diagnosed the problem. The Cool Care team once again saved the day and left the temperature just right.
They were quick to come out and take care of the problem. They were very thorough and explained all options. Professional and friendly and took the time to explain everything. They were great and I will call them again when I need service.
They are very quick in responding and have always walked me through everything they are doing. They are not trying to sell you thinks you do not need. Highly recommend
Michael was professional, courteous, and very thorough. He explained exactly what the problem was and what was needed to fix it. I will use this company again.
Great service, honest and trustworthy. I highly recommend them!
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| A/C system maintenance | 70 | $83–$351 |
| HVAC system maintenance | 67 | $114–$432 |
| A/C system repair | 37 | $227–$684 |
| Heating system maintenance | 33 | $78–$292 |
| Repair HVAC | 24 | $78–$845 |
| Install AC | 20 | $1.6k–$3.7k |
| HVAC system repair | 15 | $209–$1.2k |
| HVAC duct & vent installation | 15 | $1.6k–$3.4k |