Experts Reviews · Company report
Cool Care Heating and Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%85+6Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Cool Care Heating and Air Conditioning

Houston, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 60 heat pump installation services · 4.9★ from 356 Google reviews

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cool Care Heating and Air Conditioning is better than 92% of heat pump installation services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cool Care Heating and Air Conditioning is better than 89% of heat pump installation services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cool Care Heating and Air Conditioning is better than 100% of heat pump installation services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cool Care Heating and Air Conditioning is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cool Care Heating and Air Conditioning is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cool Care Heating and Air Conditioning is better than 85% of heat pump installation services.A
85

Reviews for your job

Customers hired Cool Care Heating and Air Conditioning for 8 kinds of job.

Cool Care Heating and Air Conditioning for HVAC system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$900–1,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$1.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#27 / 51
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “HVAC system repair”

Siddharth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our condensate line ruptured and water sprayed all over our attic. We were extremely stressed because we were dealing with an overheated house and the water damage. Will and team were great! Not only did Will calmly reassure us, he diagnosed the problem and provided an honest appraisal and rapid solution. We had our…

Paid $400–600Reasonable priceHVAC system repair
Josh6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Will from Cool Care showed up on time and gave me so much information about the status of my cooling system. I had been without AC for 48 hours because I was out of town and he had me fixed up with a new motor at a fair price within hours. Can't say enough good things about my first interaction with this company.

HVAC system repair
TravisLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Will did an excellent job diagnosing the problem, and was available to perform the work the very next day. He was very personable and took great care in repairing our system. I would highly recommend him and the team at Cool Care to anyone.

Paid $1,800–2,000Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Greg7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have owned homes for 40 years and am in property management. Cool care and their techs are so professional, responsive and honest. Could not ask for a better HVAC company.

Paid $1,000–1,200Reasonable priceHVAC system repairHVAC system maintenance
Maricela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Cool Care has been a great company to work with and truly a win-win partner. They do an excellent job of explaining issues in a simple, easy-to-understand way, provide outstanding follow-up, and communicate directly with tenants when needed. They are reliable, professional, and their technicians are knowledgeable…

Paid $2,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Louis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jose did a great job. Very efficient and professional. Pricing was very fair I thought.

Paid $400–500Reasonable priceHVAC system repair
Mark9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very professional and prompt with great service from a locally owned company.

Paid $900–1,000HVAC system repairHVAC system maintenance
Elizabeth4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Cool Care has a lot of five star reviews because they're a great company. Maybe if all companies were like this, there'd be less road rage and existential angst. Think about how much better life would be. Also, I'm a long time Spring Branch resident and like that they're in the hood. And, I recommended them to my…

Paid $900–1,000Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Travis10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Always good work and I find the super honest. Really good company. Never pushy on sales like other places.

HVAC system repairHVAC system maintenance
JulieLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cool Care does regular A/C maintenance for us and have always been thorough and honest with their evaluations. They found a leak in the fan coil unit and replaced it. This required them to rebuild the plenum box and reconnect all the duct work. They did an excellent job. I would definitely recommend them.

Paid $1,000+Reasonable priceHVAC system repairHVAC system maintenanceInstallation
DougLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Called for an A/C problem that they were able to fix the same day. Excellent service and incredibly friendly. Will took the time to show and explain our system and talk us through the issues, which was greatly appreciated. Very highly recommended!!

HVAC system repairHVAC system maintenance
SonyaLocal Guide · 119 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job! Repair technician was knowledgeable, friendly, and explained everything.

CleaningHVAC system repair+ Responsiveness+ Punctuality+ Quality
AndrewLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We recently purchased a home, and our initial call to Cool Care was simply to give us an inspection of the system. Chris came out and gave everything the once over and found the while the equipment itself was new, the installers re-used the original ductwork and drain lines. The problem was that in order to do so,…

A/C system dismantlementHeating equipment repair & installationHVAC system repair+ Responsiveness+ Punctuality+ Quality
Joseph3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent Customer Service and Knowledgeable Repair Service.

HVAC system repair+ Responsiveness+ Quality+ Professionalism
austin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

The owner Chris is always willing to go above and beyond to help anytime ive got an issue or even a question. Their pricing is great and will always explain why something is being done a certain way and what that benefit might be.

Heating equipment repair & installationHVAC system repairHVAC duct & vent installation

Price

$472+7% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 79%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
A/C system maintenance70$83–$351
HVAC system maintenance67$114–$432
A/C system repair37$227–$684
Heating system maintenance33$78–$292
Repair HVAC24$78–$845
Install AC20$1.6k–$3.7k
HVAC system repair15$209–$1.2k
HVAC duct & vent installation15$1.6k–$3.4k

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