Experts Reviews · Company report
Cool Care Heating and Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%85+6Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Cool Care Heating and Air Conditioning

Houston, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 60 heat pump installation services · 4.9★ from 356 Google reviews

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cool Care Heating and Air Conditioning is better than 92% of heat pump installation services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cool Care Heating and Air Conditioning is better than 89% of heat pump installation services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cool Care Heating and Air Conditioning is better than 100% of heat pump installation services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cool Care Heating and Air Conditioning is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cool Care Heating and Air Conditioning is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cool Care Heating and Air Conditioning is better than 85% of heat pump installation services.A
85

Reviews for your job

Customers hired Cool Care Heating and Air Conditioning for 8 kinds of job.

Cool Care Heating and Air Conditioning for install AC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.6k–$3.7k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Install AC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 49

All 20 Google reviews tagged “Install AC”

NelsonLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

I've been a Cool Care Customer for a few years now. They still continue to "PERFORM"! I had an upstairs unit's capacitor fail this past summer. Called Cool Care at 8 AM the next morning. Will (AC Technician) arrived at my residence at 10:30 AM and my unit was back working by 11 AM! I'm also an annual Maintenance…

Install AC
GrsLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

After several companies quotes I ended up with Cool Care. They provided a quote that was in line with other quotes but what set them apart was the personalities of the owners. They were helpful in explaining the differences in systems. Standard AC vs Heat Pump. (Ended up with a heat pump system). I made a decision…

Customer photo from Grs's reviewCustomer photo from Grs's reviewCustomer photo from Grs's review
Great priceInstallationHeating system installationInstall thermostat
HermanLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Chris was our sales advisor and project manager and he also worked on the job as well. We had some balancing and needing to address a whining noise in the system and they did everything possible to address the situation. His team was courteous and professional. I would highly recommend Cool Care. Thank you.

Heating equipment repair & installationA/C system maintenanceInstall thermostat
Stephen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Chris was on time and friendly. He checked out my unit and let me know what and how we where going to get it back up and running. When I returned home everything was fine. Will call Chris again,

Heating equipment repair & installationInstall AC
Charles5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is the best a/c company in Houston! They know what they are doing, they have fair prices for new systems, they are responsive for urgent repairs (especially if you are in their maintenance program) and they are honest and trustworthy—which isn’t something you can say for some of their competitors, who are happy…

A/C system maintenanceHeating equipment repair & installationHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
RebeccaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Although our issue was user error, Cool Care tried to identify the issue over the phone to save us the service call. Of course the a/c went out on a Saturday night but, even with the weekend surcharge, it was worth it. The tech was right on time and quickly identified the issue. Will definitely use again.

Install AC
Jason1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

After talking to several different companies, Chris @ Cool Care was by far the most knowledgeable and gave me the most thorough analysis of our problem. We replaced the entire A/C system and all new duct work, and now the system is working like a champ. Highly recommend using Cool Care.

A/C system maintenanceInstall ACHVAC duct & vent installation+ Punctuality+ Quality+ Professionalism
Lyan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Cool Care replaced a 2 tons heating/cooling system in 5 hours. Staff were professional, got thing done quickly, and cleaned after the installation. I have been using Cool Care in the last 3 years.

A/C system maintenanceHeating equipment repair & installationInstall AC+ Responsiveness+ Punctuality+ Quality
SianLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

I have been using Cool Care for five years. They have replaced two AC units as well as done semi-annual maintenance. Unlike some other HVAC companies, they don’t try to sell you equipment you don’t need. I highly recommend this family-owned business.

A/C system maintenanceHVAC system maintenanceInstall AC
Thomas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Stop your search, you have found your permanent professionals for your AC and heating needs. I was referred to Cool Care by my mom after experiencing excellent service from them, and they exceeded my expectations. The motor to my AC unit was busted. I was provided all possible options by Mike - there was zero…

A/C system maintenanceInstall ACInstallation+ Responsiveness+ Punctuality+ Quality
DayleLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have used Cool Care for several years now. Excellent service.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Quality+ Professionalism
TimLocal Guide · 2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great team, dependable and I have confidence in their work. It's rare to say in this industry, but I truly trust them and feel like I am treated right.

Heating system maintenanceInstall ACHVAC duct & vent repair+ Responsiveness+ Professionalism
AngelaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Great service, honest and trustworthy. I highly recommend them!

A/C system maintenanceHVAC duct & vent cleaningDuctless heating & A/C services
Lien7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
PaigeLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Install ACHVAC duct & vent installationHeating system installation+ Responsiveness+ Punctuality+ Quality
Matthew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Install AC+ Responsiveness+ Punctuality+ Quality
Jonathan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
ColinLocal Guide · 100 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Kovi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

A/C system maintenanceInstall AC
Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Install AC+ Quality+ Professionalism+ Value

Price

$472+7% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 79%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
A/C system maintenance70$83–$351
HVAC system maintenance67$114–$432
A/C system repair37$227–$684
Heating system maintenance33$78–$292
Repair HVAC24$78–$845
Install AC20$1.6k–$3.7k
HVAC system repair15$209–$1.2k
HVAC duct & vent installation15$1.6k–$3.4k

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