Analyzing 8,518,4898.5M ReviewsFor 24,15924.2K Experts

Experts Reviews · Company report
Cool Care Heating and Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%85+6Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Cool Care Heating and Air Conditioning

Houston, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 60 heat pump installation services · 4.9★ from 356 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cool Care Heating and Air Conditioning is better than 92% of heat pump installation services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cool Care Heating and Air Conditioning is better than 89% of heat pump installation services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cool Care Heating and Air Conditioning is better than 100% of heat pump installation services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cool Care Heating and Air Conditioning is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cool Care Heating and Air Conditioning is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cool Care Heating and Air Conditioning is better than 85% of heat pump installation services.A
85

Reviews for your job

Customers hired Cool Care Heating and Air Conditioning for 8 kinds of job.

Cool Care Heating and Air Conditioning for installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 29
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Installation”

Alexis7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

⭐⭐⭐⭐⭐ Outstanding Service, Integrity, and Commitment to Getting It Right! I cannot say enough wonderful things about Cool Care HVAC! We recently had our HVAC system replaced, and I was incredibly impressed with their professionalism, work ethic, and unwavering commitment to making sure everything was done…

Paid $2,000+Reasonable priceInstallation
Jarene1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

19-year old a/c compressor was failing. Called on a Monday and made a Tuesday appointment to discuss options. Very pleasantly surprised when work began the next day with removal of old ductwork and equipment, followed by installation of new ductwork and equipment. Work crew was tops, courteous, patient, and…

Paid $2,000+Reasonable priceA/C system dismantlementInstallationHeating system installation
Maricela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Cool Care has been a great company to work with and truly a win-win partner. They do an excellent job of explaining issues in a simple, easy-to-understand way, provide outstanding follow-up, and communicate directly with tenants when needed. They are reliable, professional, and their technicians are knowledgeable…

Paid $2,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
McKinzie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Incredible profesional, on time, clear communication, and amazing quality work! We love Al and Will at Cool Care! The owner Nicole is very personable and helpful as well!!

Paid $1,000+Reasonable priceInstallationHVAC duct & vent repairHeating system installation
KimLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had a new AC, furnace and ductwork installed. The best experience. They were very thorough with their estimate which I appreciateed. Very professional. I needed an adjustment in one of the rooms and they came out the same day I called. We are so pleased with the new system. It's awesome. We found their prices…

Installation
JulieLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cool Care does regular A/C maintenance for us and have always been thorough and honest with their evaluations. They found a leak in the fan coil unit and replaced it. This required them to rebuild the plenum box and reconnect all the duct work. They did an excellent job. I would definitely recommend them.

Paid $1,000+Reasonable priceHVAC system repairHVAC system maintenanceInstallation
GrsLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

After several companies quotes I ended up with Cool Care. They provided a quote that was in line with other quotes but what set them apart was the personalities of the owners. They were helpful in explaining the differences in systems. Standard AC vs Heat Pump. (Ended up with a heat pump system). I made a decision…

Customer photo from Grs's reviewCustomer photo from Grs's reviewCustomer photo from Grs's review
Great priceInstallationHeating system installationInstall thermostat
Jason1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

After talking to several different companies, Chris @ Cool Care was by far the most knowledgeable and gave me the most thorough analysis of our problem. We replaced the entire A/C system and all new duct work, and now the system is working like a champ. Highly recommend using Cool Care.

A/C system maintenanceInstall ACHVAC duct & vent installation+ Punctuality+ Quality+ Professionalism
Thomas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Stop your search, you have found your permanent professionals for your AC and heating needs. I was referred to Cool Care by my mom after experiencing excellent service from them, and they exceeded my expectations. The motor to my AC unit was busted. I was provided all possible options by Mike - there was zero…

A/C system maintenanceInstall ACInstallation+ Responsiveness+ Punctuality+ Quality
shashvat7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Chris was very honest during his first visit and have us a no-hype quote. During the installation day, Chris and his team were very professional and did an excellent job both inside the house and in the attic. The job was very professionally done. Chris is your guy for if you need a perfectionist to do your job. He…

A/C system maintenanceHVAC system maintenanceHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
PaigeLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Install ACHVAC duct & vent installationHeating system installation+ Responsiveness+ Punctuality+ Quality

Price

$472+7% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 79%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
A/C system maintenance70$83–$351
HVAC system maintenance67$114–$432
A/C system repair37$227–$684
Heating system maintenance33$78–$292
Repair HVAC24$78–$845
Install AC20$1.6k–$3.7k
HVAC system repair15$209–$1.2k
HVAC duct & vent installation15$1.6k–$3.4k

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