Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
Google reviewers rate Cool Cat Fence 4.8 out of 5 based on 211 reviews, with the owner responding to 66% of them. Customers frequently praise the company for knowledgeable staff, thorough presentations, clear communication, and financing options during the estimation process. Recurring criticisms in lower-rated reviews include high pricing compared to local competitors, pushy sales tactics, and instances of missed appointments or poor communication regarding project scheduling and post-installation issues.
Data from Google, last updated November 13, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
211 Google reviews we collected
Phrases our text analysis found in 178 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 178 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very respectful of my time and understood the situation with my neighbors perfectly.”
“Eric from cool cat, very knowledgeable, efficient and trustworthy.”
“I really appreciated that he was knowledgeable and thorough without being pushy.”
“Terrible experience trying to work with Cool Cat Fence.”
“He just sold me the work that we needed, and got us a good price.”
“Your sales person did a very good job but your bid was grossly overpriced.”
“He walked me through an estimate for installing a fence.”
“Will update after completion if service is worthy, but this serious lack of communication and value for my time has left a poor impression.”
“I highly recommend Philip if you’re looking to get an estimate from Cool Cat Fence.”
“Not the least expensive bid, but I am glad I put my trust in this team!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Cool Cat Fence for 8 kinds of job. Pick one to see what they paid and said.
Great company with amazing quality and high standards! I was most impressed by the three-day turnaround time on the fence. I highly recommend this company to everyone!
My experience: Fully prepaid my project & scheduled it for the next week after meeting with a rep. Construction was to start at 8am to 10am. The scheduled date arrived and by Noon there were still no workers on site, nor was there an email or text communication. Called their reps and they had no idea what was going…
My estimator, Philip, was great. He was very informative. Very respectful of my time and understood the situation with my neighbors perfectly. And I love that they have finance options!! I highly recommend Philip if you’re looking to get an estimate from Cool Cat Fence.
Great presentation, alot of info. But very clear and stayed on topic. Only a 4star is, not able to close on the price that I was after.
Your sales person did a very good job but your bid was grossly overpriced. He quoted me 11,500 with no stump removal and I found a local contractor who gave me a bid of 5,300 including stump removal for the exact same fence. Complete waste of my time.
Bad company. I canceled the very next day. They have yet to return my money, as they said they would. Salesman was very pushy. persuasive, wouldn’t take a no. I got pushed into something I didn’t wanna do and they don’t let you read the contract. You get it later in An email. The main people won’t call you. They…
| Job | Reviews | Category typical |
|---|---|---|
| Wood fence installation | 59 | — |
| Fence installation | 37 | — |
| Fence design | 29 | — |
| Custom fence construction | 20 | — |
| Custom fabrication | 18 | — |
| Privacy fence installation | 15 | — |
| Chain link fence installation | 11 | — |
| General repairs & maintenance | 9 | — |
4.8 ★★★★★ 211 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great company with amazing quality and high standards! I was most impressed by the three-day turnaround time on the fence. I highly recommend this company to everyone!
My experience: Fully prepaid my project & scheduled it for the next week after meeting with a rep. Construction was to start at 8am to 10am. The scheduled date arrived and by Noon there were still no workers on site, nor was there an email or text communication. Called their reps and they had no idea what was going on. Messaged the sales manager about it and he never replied. About an hour later the PM texted to say that someone changed the schedule date. I'm still waiting for my fencing services now, but aside from polished sales folks I'm not impressed. Sales: ⭐⭐⭐⭐⭐ Delivery: ⭐ Communication: ⭐ Note: Will update after completion if service is worthy, but this serious lack of communication and value for my time has left a poor impression.
My estimator, Philip, was great. He was very informative. Very respectful of my time and understood the situation with my neighbors perfectly. And I love that they have finance options!! I highly recommend Philip if you’re looking to get an estimate from Cool Cat Fence.
Great presentation, alot of info. But very clear and stayed on topic. Only a 4star is, not able to close on the price that I was after.
We really appreciate you taking the time to share your feedback, Matt. The Cool Cat Fence team works hard to provide clear, detailed, and professional consultations so homeowners have all the information they need, and we are glad that dedication showed during your presentation. While we always strive to work within every customer's budget, Cool Cat Fence remains committed to using top-tier materials, skilled craftsmanship, and long-lasting installation standards that reflect true value over time. Thank you again for considering Cool Cat Fence, and we hope we have the chance to work together on your fencing project in the future.
Your sales person did a very good job but your bid was grossly overpriced. He quoted me 11,500 with no stump removal and I found a local contractor who gave me a bid of 5,300 including stump removal for the exact same fence. Complete waste of my time.
Bad company. I canceled the very next day. They have yet to return my money, as they said they would. Salesman was very pushy. persuasive, wouldn’t take a no. I got pushed into something I didn’t wanna do and they don’t let you read the contract. You get it later in An email. The main people won’t call you. They will call you and try to force you into it. But you can’t get a hold of them.
Eric from cool cat, very knowledgeable, efficient and trustworthy. A pleasure to work with.
Hearing feedback like this makes our day, Rebekah, and we truly appreciate you taking the time to share your experience with Cool Cat Fence. We are thrilled that Eric provided such a knowledgeable, efficient, and trustworthy consultation during your fence estimate, as our team always strives to make every step of your project seamless and transparent. Delivering top-tier customer service and clarity from the very first fence estimate is a core priority here at Cool Cat Fence, and we look forward to bringing that same level of professionalism to your property when it comes time for your build. Thank you for considering Cool Cat Fence, and please let us know whenever you are ready to take the next step!
Philip was friendly and knowledgeable. He walked me through an estimate for installing a fence. He answered all my questions ( I had a lot) and he provided me with information that I had not thought of.
We are thrilled to hear about your great experience, P Doughty, and we appreciate you taking the time to share your feedback. Philip truly embodies the Cool Cat Fence commitment to helpful, professional service, and we are glad he could answer all your questions during your estimate for installing a fence. Preparing for an upcoming fence installation can bring up a lot of details you might not have initially considered, so our team at Cool Cat Fence always strives to provide thorough, transparent guidance every step of the way. Thank you for considering Cool Cat Fence for your project, and we look forward to the opportunity to bring your vision to life.
Very thorough and professional.
Hearing that our team was thorough and professional during your project estimate means a lot to us, Sidney. At Cool Cat Fence, we believe that an accurate and detailed fence estimate sets the foundation for a seamless experience from start to finish. Our commitment to clear communication and quality service is what drives Cool Cat Fence every day, and we appreciate you trusting us with your fencing needs. If you have any further questions as you move forward with your project, the Cool Cat Fence team is always here and ready to help.
Knowledgable, freindly,
Hearing feedback like this truly makes our day, Pat. Providing a friendly, knowledgeable experience during every fence estimate is a top priority for our team at Cool Cat Fence, and we are glad that dedication showed when we came out to assess your property. We take a lot of pride in guiding our customers with clear communication and helpful expertise from that very first estimate visit through the final stages of a project. Thank you for your support and for trusting Cool Cat Fence with your fencing needs, and please don't hesitate to reach out if you have any questions moving forward.
Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
