Analyzing 8,059,4198.1M ReviewsFor 22,86422.9K Experts

Experts Reviews · Company report
Cool Roofs - Memphis logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Cool Roofs - Memphis

Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 71 gutter cleaning · 5.0★ from 195 Google reviews

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Report card

Percentile vs other gutter cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cool Roofs - Memphis is better than 98% of gutter cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cool Roofs - Memphis is better than 98% of gutter cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cool Roofs - Memphis is better than 100% of gutter cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cool Roofs - Memphis is better than 100% of gutter cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cool Roofs - Memphis is better than 100% of gutter cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cool Roofs - Memphis is better than —% of gutter cleaning.–
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Reviews for your job

Customers hired Cool Roofs - Memphis for 8 kinds of job.

Cool Roofs - Memphis for gutter repairs

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–2,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$638–$6.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Gutter repairs”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Gutter repairs”

Brittany2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Cool Roofs stepped in when my family needed help the most. From day one, it was clear that people mattered more to them than profit. Colt, Trey, and Lucas personally handled everything from start to finish, checking on us every step of the way and making us feel like family. They went above and beyond to meet our…

Great priceGutter repairsRoof repair for storm & wind damageRoof inspection
Cody1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Sam Pope provided great service and did a wonderful job. He works hard and I was blessed to have him do the job for me

Paid $1–2,000Great priceGutter repairs
Cynthia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Lucas was incredibly helpful and answered all my questions. I would definitely recommend!

Paid $4,000–6,000Reasonable priceGutter repairs
Samuel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great service and very friendly staff

Paid $2,000–4,000Great priceGutter repairsRoof repair for storm & wind damageGutter installation
Deanna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Highly recommend! Excellent customer service. Sam Pope was very professional and helpful

Paid $1–2,000Great priceGutter repairs
julie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Had the best experience!! Thank you so much!!!

Great priceGutter repairs
Crowded5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I met with Colton to talk through my roofing issues. He was wonderful and very helpful! Recommend over any other roofing place I’ve seen.

Paid $10,000–12,000Great priceGutter repairsGutter installation
Justin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Sam’s an incredible roofer, and one of the most reliable I’ve ever worked with! Would recommend Sam again and again

Great priceGutter repairsRoof repair for storm & wind damageGutter installation
Ashley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We received several different quotes for a minor leak we noticed on our roof before finding Cool Roofs. Lucas was very helpful, informative and communicated every detail at length with clear options on how we could move forward with what worked best for our budget. We really appreciated the sincerity, promptness and follow up!

Reasonable priceGutter repairsRoof inspectionRoof repair
Dana4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Trey, Jon, and Lucas helped me when I had a huge oak tree come down on my house. There were several places that needed attention and they handled all of them! They were very kind and kept me filled in on all parts of the job! They turned a homeowner's nightmare into an easy process. Thank you!!!

Great priceGutter repairsAttic venting repairsRoof repair for storm & wind damage
William7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Super professional! I definitely recommend! They walked me through the entire process from start to finish and I couldn’t be happier!

Gutter installationGutter repairsRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality

Price

$3.5k+23% vs typical gutter cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 84%Reasonable 13%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Roof repair for storm & wind damage23$438–$6.6k
Roof inspection15—
Roof installation15$10k–$21k
Roof repair12$438–$2.9k
Gutter repairs11$638–$6.8k
Gutter installation8$8.0k–$14k
Roof damage repair7$354–$1.7k
Attic venting3—

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