Roofing contractor · Memphis, TN · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 71 gutter cleaningiPosition by Experts Score among all companies we track in this category. · better than 70%
5.0★★★★★195 Google reviews · 22 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$3.5ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Cool Roofs five stars based on 195 reviews, with the owner responding to every comment. Customers consistently highlight punctuality, thorough communication, and transparent pricing during roof replacements, repairs, and inspections. Staff members are frequently described as knowledgeable and professional, ensuring clean job sites and timely completion. One negative review noted a failure to provide a requested quote by the specified deadline, despite prior assurances from the owner.
Google rating: 5.0 out of 5 from 195 reviews (99% five-star).
Reviews on this page: 195 Google reviews (180 with written comments, 3 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Cool Roofs - MemphisGutter Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cool Roofs - Memphis: 98/100 on this factor. Category median: 95.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cool Roofs - Memphis: 98/100 on this factor. Category median: 96.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cool Roofs - Memphis: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cool Roofs - Memphis: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cool Roofs - Memphis: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
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Bar = this company · dark tick = category median.
Star ratings
195 Google reviews we collected
5.0of 5
5 stars19399%
4 stars11%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 180 written reviews
98%praise
Praise31898%
Complaints52%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3884%
Reasonable613%
Overpriced00%
Not sure12%
$3.5k+23% vs typical gutter cleaning
Middle half of what 24 customers paid ($784–$9.9k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8928%
Would recommend7624%
Quality & results4514%
Speed & response4012%
Communication3611%
Honesty & trust196%
Price & value186%
What customers talk about
We read 180 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their compassion, integrity, and genuine care gave us more than a new roof—they gave us peace of mind.”
“Professional experience, highly recommend to anybody with residential roofing work to be done.”
“Cannot recommend him enough!”
“Cool Roofs did an excellent job on installing our roof.”
“Lucas was here both days to supervise the job and was very responsive on any questions that we had.”
“He really knew what he was talking about and communicated with me about everything.”
“He's trustworthy, knowledgeable & easy to work with.”
“…e other potential future issues while they were up there, for a very fair price.…”
People customers mention
Pope22 reviews
Trey11 reviews
Sam11 reviews
Spencer9 reviews
Lucas8 reviews
Inman6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Cool Roofs - Memphis for 8 kinds of job. Pick one to see what they paid and said.
JJohn9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had a roof leak and 4 other companies either did not know what they were talking about, tried to upsell me repairs I did not need or straight up lied to me about what repairs I would need. I'm talking lies in the thousands of dollars. Then luckily I found Cool Roofs. Colton and his team came out here and quickly…
Paid $1–5,000Great priceRoof repair for storm & wind damage
CCody1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Trey and his team did a great job with communication, cleanliness, and efficiency with my roof installation. Would recommend!
Paid $14,000–16,000Great priceRoof installation
EEliana2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Highly recommend Cool Roofs in Memphis! The team was professional and did an excellent job. If you need roofing work, definitely reach out to Cameron Spencer (Cam)—he’ll take great care of you.
Paid $8,000–10,000Reasonable priceRoof repair for storm & wind damage
JJames1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Professional experience, highly recommend to anybody with residential roofing work to be done. Cameron Spencer made the process a lot easier with his professional approach.
Paid $12,000–14,000Great priceRoof repair for storm & wind damage
CCody1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Sam Pope provided great service and did a wonderful job. He works hard and I was blessed to have him do the job for me
Paid $1–2,000Great priceGutter repairs
RRobert6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Cool Roofs did a great and timely job in our roof replacement! We received progress photos as the job progressed. They were so easy to work with and accommodating.
Isaac was super helpful and respectful! He really knew what he was talking about and communicated with me about everything.
Response from the owner · 3 days ago
Thank you for the kind words! We’re glad Isaac provided knowledgeable, respectful service and kept you informed throughout the process. Taking the time to answer questions and communicate clearly is an important part of how we care for our customers. We appreciate you choosing Cool Roofs!
V
Vickie Hickman1 reviewiTotal number of Google reviews Vickie has written across all businesses on Google Maps, not just this one.
Cool Roofs did an excellent job on installing our roof. It looks great! Lucas was here both days to supervise the job and was very responsive on any questions that we had. After the installation, the clean up was thorough and everything was put back in place. I highly recommend this company!
Response from the owner · 2 months ago
Thank you for the fantastic review! We’re so glad you’re happy with your new roof and that Lucas was there to keep everything running smoothly. His responsiveness and attention to detail are exactly what we strive for.
We truly appreciate your trust and recommendation of Cool Roofs!
B
Brittany Anderson2 reviewsiTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
Cool Roofs stepped in when my family needed help the most. From day one, it was clear that people mattered more to them than profit. Colt, Trey, and Lucas personally handled everything from start to finish, checking on us every step of the way and making us feel like family.
They went above and beyond to meet our roofing needs at absolutely no cost to us. Their compassion, integrity, and genuine care gave us more than a new roof—they gave us peace of mind. If I could describe Cool Roofs in three words, they would be faith, family, and service. We are forever grateful.
Thank you for such a heartfelt review. Your words truly mean the world to us. Knowing that we were able to be there for your family during a difficult time is exactly why we do what we do.
We’re so glad Colt, Trey, and Lucas made you feel supported every step of the way. Treating our customers with compassion, honesty, and respect is at the core of everything we do, and it’s incredibly rewarding to hear that you felt cared for like family throughout the entire process.
Your description of Cool Roofs as "faith, family, and service" is one of the greatest compliments we could receive. We’re honored to have earned your trust and grateful for the opportunity to help protect your home. Thank you for your kind words and recommendation—we’ll be sure to share your appreciation with Colt, Trey, Lucas, and the entire team. We wish you and your family all the best!
J
John Smith9 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
I had a roof leak and 4 other companies either did not know what they were talking about, tried to upsell me repairs I did not need or straight up lied to me about what repairs I would need. I'm talking lies in the thousands of dollars. Then luckily I found Cool Roofs. Colton and his team came out here and quickly found the leak, patched it, and caulked some other potential future issues while they were up there, for a very fair price. They were patient, listened to my concerns and did not try to bs me. I am definitely keeping Cool Roofs in my contacts list.
Price assessment: Great price
Price: $1–5,000
Services: Roof repair for storm & wind damage
Response from the owner · 2 months ago
Thank you for taking the time to share your experience!
We’re thrilled to hear Colton and the team quickly identified the source of the leak, made the necessary repairs, and proactively addressed potential problem areas without recommending work you didn’t need. We believe homeowners deserve honest assessments, fair pricing, and solutions that are truly in their best interest, so it’s rewarding to know that commitment earned your trust.
Your kind words about our team’s patience, clear communication, and integrity mean a great deal to us. Thank you for choosing Cool Roofs and for keeping us in your contacts—we truly appreciate your trust and look forward to being here whenever you need us in the future!
A
Ann King11 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Cool Roofs replaced a portion of our shopping center roof and did a great job! The warranty inspector found only a few minor corrections and they were made the same day. It was a pleasure to work with Trey and his team at Cool Roofs.
Services: Gutter installation, Roof installation
Response from the owner · 5 months ago
Thank you for the great review! We’re glad to hear Trey and the Cool Roofs team delivered quality work on your shopping center roof project. Taking care of the minor warranty corrections the same day is exactly the level of responsiveness and professionalism we strive for.
We truly appreciate your trust and are glad it was a pleasure working with our team!
C
Cody Heismann1 reviewiTotal number of Google reviews Cody has written across all businesses on Google Maps, not just this one.
Trey and his team did a great job with communication, cleanliness, and efficiency with my roof installation. Would recommend!
Price assessment: Great price
Price: $14,000–16,000
Services: Roof installation
Response from the owner · 6 months ago
Thank you for the great review! We’re glad to hear Trey and his team delivered strong communication, kept everything clean, and worked efficiently on your roof installation. We appreciate your recommendation and your trust in Cool Roofs—don’t hesitate to reach out if you ever need anything in the future!
E
Eliana Ayala2 reviewsiTotal number of Google reviews Eliana has written across all businesses on Google Maps, not just this one.
Highly recommend Cool Roofs in Memphis! The team was professional and did an excellent job. If you need roofing work, definitely reach out to Cameron Spencer (Cam)—he’ll take great care of you.
Price assessment: Reasonable price
Price: $8,000–10,000
Services: Roof repair for storm & wind damage
Response from the owner · 6 months ago
Thank you for the recommendation! We’re glad to hear you had a great experience with the Cool Roofs team in Memphis and that the work met your expectations. Cameron will really appreciate the shoutout—he takes pride in taking great care of our customers. We appreciate your support and are here if you ever need anything in the future!
D
Derek Jackson1 reviewiTotal number of Google reviews Derek has written across all businesses on Google Maps, not just this one.
I was recently approached by a young man (Cameron Spencer) regarding roofing need and possible repairs. Even though everything checked out on my end. The conversation with the young man was day brighten. Very professional, and respectful. Keep it moving young man.
Response from the owner · 6 months ago
Thank you for sharing this! We’re glad Cameron was able to make such a positive impression, even if no repairs were needed. Bringing professionalism, respect, and a great attitude to every interaction is exactly what we strive for. We appreciate your kind words and support for Cool Roofs!
J
James Giacosa1 reviewiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Professional experience, highly recommend to anybody with residential roofing work to be done. Cameron Spencer made the process a lot easier with his professional approach.
Price assessment: Great price
Price: $12,000–14,000
Services: Roof repair for storm & wind damage
Response from the owner · 6 months ago
Thank you for the recommendation! We’re glad to hear you had a professional experience and that Cameron helped make the process smooth and easy. We appreciate you trusting Cool Roofs with your residential roofing needs—don’t hesitate to reach out if you need anything in the future!
L
LaDarius Smith4 reviewsiTotal number of Google reviews LaDarius has written across all businesses on Google Maps, not just this one.
Sam Pope was incredibly helpful and professional. Very knowledgeable easy to get along with!
Response from the owner · 6 months ago
Thank you for the great feedback! We’re glad to hear Sam provided such a helpful and professional experience. His knowledge and easygoing approach make a big difference, and we appreciate you trusting Cool Roofs! Let us know if there’s anything else we can help with.
