Analyzing 8,099,5418.1M ReviewsFor 22,93522.9K Experts

Experts Reviews · Company report
Cool Roofs - Memphis logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Cool Roofs - Memphis

Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 71 gutter cleaning · 5.0★ from 195 Google reviews

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Report card

Percentile vs other gutter cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cool Roofs - Memphis is better than 98% of gutter cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cool Roofs - Memphis is better than 98% of gutter cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cool Roofs - Memphis is better than 100% of gutter cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cool Roofs - Memphis is better than 100% of gutter cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cool Roofs - Memphis is better than 100% of gutter cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cool Roofs - Memphis is better than —% of gutter cleaning.–
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Reviews for your job

Customers hired Cool Roofs - Memphis for 8 kinds of job.

Cool Roofs - Memphis for roof installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$20,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$10k–$21k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Roof installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Roof installation”

Brittany2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Cool Roofs stepped in when my family needed help the most. From day one, it was clear that people mattered more to them than profit. Colt, Trey, and Lucas personally handled everything from start to finish, checking on us every step of the way and making us feel like family. They went above and beyond to meet our…

Great priceGutter repairsRoof repair for storm & wind damageRoof inspection
Ann11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Cool Roofs replaced a portion of our shopping center roof and did a great job! The warranty inspector found only a few minor corrections and they were made the same day. It was a pleasure to work with Trey and his team at Cool Roofs.

Gutter installationRoof installation
Cody1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Trey and his team did a great job with communication, cleanliness, and efficiency with my roof installation. Would recommend!

Paid $14,000–16,000Great priceRoof installation
Robert6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Cool Roofs did a great and timely job in our roof replacement! We received progress photos as the job progressed. They were so easy to work with and accommodating.

Paid $20,000+Great priceRoof installation
KevinLocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Amazing people and work!

Paid $16,000–18,000Great priceGutter installationRoof installationRoof damage repair
Desiree3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Colton was kind, patient, and friendly! He and his crew took great care of me thru this process. They are diligent and thorough and that's saying the least!

Roof inspectionRoof installation
Seth7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Sam Pope was awesome! Made the process was very easy and straightforward. Would highly recommend Cool Roofs for any roofing needs in the future.

Great priceRoof inspectionRoof repairRoof installation
Camille6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Sam was very helpful and knowledgeable! The team was very professional.

Great priceRoof installation
Benjamin11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The team arrived early and finished early. They got straight to business replacing my roof and closing out the payment was very easy. I would recommend Cool Roofs to anyone.

Great priceRoof installation
Jess4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had a great experience with Cool Roofs. Trey really listened to our concerns about energy efficiency, whereas other contractors told us nothing could be done. Our second floor went from completely unlivable (even with central air & an extra window unit) to livable. The roof itself looks great and Lucas & team who…

Customer photo from Jess's reviewCustomer photo from Jess's reviewCustomer photo from Jess's review
Paid $8,000–10,000Great priceAttic ventingRoof installation
Patty6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Trey and his team are the best in Memphis! They are very service-oriented and genuinely care about their customers. They are also experts in their field and provide professional, experienced choices for the project. They make positive connections with their customers and respond promptly. Additionally, their…

Roof installation
Dallas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Trey and Parks with Cool Roofs did such a great job on replacing my roof. They were so easy to work with, on time, and did great work. I was also very impressed with their level of their level of professionalism and the care they took to ensure the job was done well from beginning to end. Their crew on-site left our…

Roof installation+ Responsiveness+ Punctuality+ Quality
Chip5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had damage from hail storms a few months ago and also leaks around a skylight in our den. Parks Flowers came out and did a thorough inspection and dealt with our insurance company to make sure they saw everything they needed to. He even met with adjusters a couple of times to go over a few things. They got…

Attic ventingAttic venting installationRoof inspection+ Responsiveness+ Punctuality+ Quality
elizabeth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did a great job with replacing our roof. They helped us with coordinating all the paperwork with our insurance which we greatly appreciated their help with that process! They referred us to a contractor to install gutters who fit us in the same week for a great price on gutters! It was fantastic to work with Cool Roofs!

Attic ventingRoof damage repairRoof installation+ Responsiveness+ Punctuality+ Quality
Iverson3 years ago★★★★★

Rating only, no written review.

Roof installation+ Punctuality+ Quality+ Professionalism

Price

$3.5k+23% vs typical gutter cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 84%Reasonable 13%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Roof repair for storm & wind damage23$438–$6.6k
Roof inspection15—
Roof installation15$10k–$21k
Roof repair12$438–$2.9k
Gutter repairs11$638–$6.8k
Gutter installation8$8.0k–$14k
Roof damage repair7$354–$1.7k
Attic venting3—

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