Analyzing 8,059,4198.1M ReviewsFor 22,86422.9K Experts

Experts Reviews · Company report
Cool Roofs - Memphis logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Cool Roofs - Memphis

Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 71 gutter cleaning · 5.0★ from 195 Google reviews

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Report card

Percentile vs other gutter cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cool Roofs - Memphis is better than 98% of gutter cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cool Roofs - Memphis is better than 98% of gutter cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cool Roofs - Memphis is better than 100% of gutter cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cool Roofs - Memphis is better than 100% of gutter cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cool Roofs - Memphis is better than 100% of gutter cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cool Roofs - Memphis is better than —% of gutter cleaning.–
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Reviews for your job

Customers hired Cool Roofs - Memphis for 8 kinds of job.

Cool Roofs - Memphis for roof repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000–4,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$438–$2.9k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Roof repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Roof repair”

Brittany2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Cool Roofs stepped in when my family needed help the most. From day one, it was clear that people mattered more to them than profit. Colt, Trey, and Lucas personally handled everything from start to finish, checking on us every step of the way and making us feel like family. They went above and beyond to meet our…

Great priceGutter repairsRoof repair for storm & wind damageRoof inspection
Tyler3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They inspected my roof for free, quoted me a reasonable price for a roof, and sold me a tune-up to see how patching and minor maintenance could help with the issues I had. I recommend them, they worked quickly, were very personable, and talked with me until I felt like I understood all my options.

Great priceRoof inspectionRoof repair
Bikns1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Isaac explained everything well and took care of all my needs!

Paid $1–2,000Great priceRoof repair
Matthew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Colton was super friendly and very helpful. I chose the right service for my roof!

Paid $2,000–4,000Great priceRoof repair
Paulo9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great service, great price, and Sam Pope was a pleasure to deal with. Highly professional and extremely polite. I recommend Sam and Cool Roofs.

Great priceRoof repair
Seth7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Sam Pope was awesome! Made the process was very easy and straightforward. Would highly recommend Cool Roofs for any roofing needs in the future.

Great priceRoof inspectionRoof repairRoof installation
Ashley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We received several different quotes for a minor leak we noticed on our roof before finding Cool Roofs. Lucas was very helpful, informative and communicated every detail at length with clear options on how we could move forward with what worked best for our budget. We really appreciated the sincerity, promptness and follow up!

Reasonable priceGutter repairsRoof inspectionRoof repair
Brady8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We recently had the pleasure of working with Trey and Josh with Cool Roofs, to repair leaks in our roof and we couldn't be more satisfied with their service. They and their team were professional, prompt, and thorough, ensuring that all issues were addressed efficiently, and they left our home clean and tidy after the job was completed. Highly recommend!

Paid $2,000–4,000Great priceRoof inspectionRoof repairRoof damage repair
elizabeth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did a great job with replacing our roof. They helped us with coordinating all the paperwork with our insurance which we greatly appreciated their help with that process! They referred us to a contractor to install gutters who fit us in the same week for a great price on gutters! It was fantastic to work with Cool Roofs!

Attic ventingRoof damage repairRoof installation+ Responsiveness+ Punctuality+ Quality
Houston6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Spoke with TA on Thursday, on Friday they made it to the house to inspect.Offered to be back on Saturday morning to do repairs before rain was coming in. By 10 Saturday morning they were finished. Highly recommend. Very professional, on time, responsive, and affordable.

Roof damage repairRoof repairRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Professionalism
Grace5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The Cool Roofs guys showed up exactly when they said they would, went through the roofing issues i have, and helped me out quickly. We had tree limbs hanging on our roof and they cut them back and fixed the damaged shingles.

Customer photo from Grace's reviewCustomer photo from Grace's reviewCustomer photo from Grace's review
Roof repair+ Punctuality+ Quality+ Professionalism
Alexandra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Roof repair+ Responsiveness+ Punctuality+ Quality

Price

$3.5k+23% vs typical gutter cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 84%Reasonable 13%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Roof repair for storm & wind damage23$438–$6.6k
Roof inspection15—
Roof installation15$10k–$21k
Roof repair12$438–$2.9k
Gutter repairs11$638–$6.8k
Gutter installation8$8.0k–$14k
Roof damage repair7$354–$1.7k
Attic venting3—

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