Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%96+13.6Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORECopeland Heating Air Conditioning Plumbing and Electrical Repair Services
Talty, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #73Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 2,795 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services is better than 90% of HVAC contractors.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services is better than 87% of HVAC contractors.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services is better than 96% of HVAC contractors.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services is better than 96% of HVAC contractors.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services is better than 100% of HVAC contractors.A
100
Reviews for your job
Customers hired Copeland Heating Air Conditioning Plumbing and Electrical Repair Services for 8 kinds of job.
Copeland Heating Air Conditioning Plumbing and Electrical Repair Services for ductless heating & a/c services
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$827–$2.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Ductless heating & A/C services”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#34 / 49
All 4 Google reviews tagged “Ductless heating & A/C services”
JulieLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Cesar is amazing- he treats every diagnostic as a brain teaser to be solved. He takes the time to explain what he’s discovered, patiently and in plain English. In peak cooling season,he prioritized our relationship from a prior company to provide a diagnostic first thing the next day. Great customer service and a joy to work with.
Reasonable priceHVAC system maintenanceDuctless heating & A/C servicesService not listed
Donna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
I was very satisfied in all areas of install
Ductless heating & A/C servicesInstall AC+ Responsiveness+ Punctuality+ Quality
Kathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
These guys know what they are doing . Very professional and polite and on time . Very happy !!
Ductless heating & A/C servicesInstall ACHeating system installation+ Responsiveness+ Punctuality+ Quality
Waha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Rating only, no written review.
Ductless heating & A/C services+ Responsiveness+ Punctuality+ Quality
Price
$379+18% vs typical HVAC contractors
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 39%Reasonable 45%Overpriced 5%Not sure 11%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| A/C system maintenance | 293 | $39–$393 |
| A/C system repair | 204 | $209–$786 |
| HVAC system repair | 184 | $205–$933 |
| HVAC system maintenance | 130 | $37–$295 |
| Install AC | 73 | $1.4k–$3.2k |
| A/C preventive maintenance | 32 | $104–$621 |
| Installation | 31 | $1.1k–$2.8k |
| A/C system dismantlement | 24 | — |
