Copeland Heating Air Conditioning Plumbing and Electrical Repair Services
HVAC contractor · Talty, TX · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%96+13.6Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#73 of 103 HVAC contractorsiPosition by Experts Score among all companies we track in this category. · better than 29%
4.9★★★★★2,795 Google reviews · 24 photos
96%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$379typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Copeland Heating Air Conditioning Plumbing and Electrical Repair Services at a glance
Copeland Heating Air Conditioning Plumbing and Electrical Repair Services holds a 4.9 rating from 2795 reviews, with the owner responding to 97% of feedback. Customers frequently praise technicians for punctuality, clear communication, and honest diagnostics across HVAC, plumbing, and electrical repairs. However, low-star reviews criticize high replacement quotes, aggressive financing offers, and instances where technicians allegedly ignored reported issues or caused damage during service.
Google rating: 4.9 out of 5 from 2,795 reviews (96% five-star).
Reviews on this page: 2,794 Google reviews (2,413 with written comments, 58 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 27, 2026.
Service: HVAC Contractor serving Talty, Texas.
Data from Google, last updated October 28, 2026.
Score profile vs other HVAC contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyHVAC Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services: 90/100 on this factor. Category median: 95.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services: 87/100 on this factor. Category median: 93.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services: 96/100 on this factor. Category median: 96.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services: 96/100 on this factor. Category median: 100.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
2,794 Google reviews we collected
4.9of 5
5 stars2,69096%
4 stars361%
3 stars141%
2 stars40%
1 star502%
Praise vs complaints
Phrases our text analysis found in 2,413 written reviews
98%praise
Praise4,42598%
Complaints922%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price31539%
Reasonable36145%
Overpriced405%
Not sure9311%
$379+18% vs typical HVAC contractors
Middle half of what 619 customers paid ($83–$1.2k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,40331%
Quality & results83619%
Speed & response70916%
Would recommend56913%
Communication50211%
Honesty & trust2576%
Price & value2415%
What customers talk about
We read 2,413 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I felt he was honest and knowledgeable in his feedback.”
“Very disrespectful came in my house basically accusing me of having his drill that he supposedly left in my attic.”
“…ighborhood facebook group to the people waiting at Firestone what a fantastic experience I had with Copeland.…”
“I absolutely feel like Copeland ripped me off and did not fix my issue.”
“One did call me back, who immediately said "It would be double, and couldn't come till 4:30pm" no good morning, or what was the issue just bam!”
“I understand delays happen, but better communication and customer service would have made a big difference.”
“As a real estate professional I will recommend this company to my sphere of influence for sure 👍over and over again !”
“…was going to reattach the pipe he said you don’t need that , I don’t recommend this company at all.…”
“The technician Rafael, explained everything very well.”
“I also expressed my frustration with the lack of communication, but nothing was done to keep us informed.”
“So, I started the fun job of trying to find a reliable, honest A/C company that could come out on a holiday weekend and see if anything could be done.”
“Dishonest reply by company, I have attached copy of security footage of your van in front of my home.”
“Very professional and he explained what he did at an affordable rate.”
“The company overcharges , the technician that came broke a discharge pipe from the a/c unit and I’ve been having problems because now the water from t…”
People customers mention
Jordan87 reviews
Josh76 reviews
Brandon71 reviews
David45 reviews
Chris39 reviews
Gage34 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Copeland Heating Air Conditioning Plumbing and Electrical Repair Services for 8 kinds of job. Pick one to see what they paid and said.
SSammyLocal Guide · 175 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
David very caring. Very professional.Vwrt good compassionate company. Can't wait for new unit install.. Chris and crew were professional. New unit install and clean up and haul off complete. We have heat.
Paid $200–400Reasonable priceHVAC system repair
MMarian6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
The technician Rafael, explained everything very well. I felt he was honest and knowledgeable in his feedback.
Paid $1–200Great priceHVAC system maintenance
Ddeborah14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Santiago Flores is exceptional. His work and his customer interaction. He fixed my leaking toilet.
Paid $400–600Reasonable priceService not listed
JJohnathan8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Cesar G did an incredible job of diagnosing our “ dirty sock” smell even before he opened up our unit. He showed me where the smell was coming from, provided many different options for what would work to eliminate the smell. What I appreciated the most is that he gave us the best cost effective option moving…
Paid $2,000+Great priceA/C system maintenance
RRachelle8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Our technician with Copeland was so nice and got the job done quickly. Thank you so much
Paid $1,800–2,000Great priceHVAC system repair
JJanalee10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Roman did a awesome job update breaker box, added complete home surge protection equipment. Replaced all smoke detectors and plugs out on patio. Happy we are well protected now very happy with his work.
Paid $2,000+Reasonable priceHVAC system repairHVAC system maintenanceService not listed
Woke up thinking am I having a heart attack, I was sweating like a dog. Came out to look at the thermostat and was met by my son who said, yeah it stopped working around 2am. So, I started the fun job of trying to find a reliable, honest A/C company that could come out on a holiday weekend and see if anything could be done. I called three companies and Copeland was the only one that answered the phone. One did call me back, who immediately said "It would be double, and couldn't come till 4:30pm" no good morning, or what was the issue just bam! I politely declined and called Copeland where I was greeted by Julie, and knew I was in the right place, she is a pleasure to deal with. She set up an appointment for 11-1 (it was already after 9am) but said the technician might come earlier (um, yes please). And earlier he did by 10:30am Jakob was at our door, a quick review of the problem, checked the unit, diagnosed a starter...ran to get the part and by the time I realized he was back he was done. It was 11:30am, barely past the time he was supposed to be there in the first place. Sure I could have spent hours trying to find a better deal but honestly I'm not sure there would have been. I spent the rest of the day telling everyone from our neighborhood facebook group to the people waiting at Firestone what a fantastic experience I had with Copeland. Thank you again, thank you Jakob and I am definitely keeping your number in my contacts.
Price assessment: Great price
Price: $200–400
Services: HVAC system repair
Response from the owner · 3 months ago
Thank you for the wonderful five-star review and for sharing your experience. We’re glad Julie could get you scheduled quickly and that Jakob arrived early and completed the starter repair so promptly. We really appreciate you recommending us to your neighbors. Thank you again, and please call on Copeland Home Services for any future HVAC needs.
J
Jonathan Lozano7 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
David very caring. Very professional.Vwrt good compassionate company. Can't wait for new unit install.. Chris and crew were professional. New unit install and clean up and haul off complete. We have heat.
Price assessment: Reasonable price
Price: $200–400
Services: HVAC system repair
Response from the owner · 8 months ago
Thank you Sammy! We’re glad David, Chris, and the crew took great care of you and got your heat back on.
V
Victor Dudley (Joe L Dudley)Local Guide · 21 reviewsiTotal number of Google reviews Victor has written across all businesses on Google Maps, not just this one.
Thank you, Victor! We appreciate the recommendation and are glad you had an awesome experience. We look forward to serving you or anyone you refer in the future. Thank you for choosing Copeland Home Services.
M
Marian Ward6 reviewsiTotal number of Google reviews Marian has written across all businesses on Google Maps, not just this one.
The technician Rafael, explained everything very well. I felt he was honest and knowledgeable in his feedback.
Price assessment: Great price
Price: $1–200
Services: HVAC system maintenance
Response from the owner · 2 days ago
Thank you, Marian, for the kind review. We’re glad Rafael took the time to explain everything and that you found him honest and knowledgeable. We appreciate your trust in our team and look forward to helping with any future home comfort needs.
D
deborah bohannon14 reviewsiTotal number of Google reviews deborah has written across all businesses on Google Maps, not just this one.
Santiago Flores is exceptional. His work and his customer interaction. He fixed my leaking toilet.
Price assessment: Reasonable price
Price: $400–600
Services: Service not listed
Response from the owner · 4 days ago
Thank you, Deborah. We are so glad Santiago Flores provided exceptional work and customer interaction and was able to fix your leaking toilet. We appreciate you sharing your experience and look forward to helping you again in the future.
J
Johnathan Cornelius8 reviewsiTotal number of Google reviews Johnathan has written across all businesses on Google Maps, not just this one.
Cesar G did an incredible job of diagnosing our “ dirty sock” smell even before he opened up our unit. He showed me where the smell was coming from, provided many different options for what would work to eliminate the smell. What I appreciated the most is that he gave us the best cost effective option moving forward. With almost 20 yrs experience, if you get Cesar G as a tech, then you’ll be in great hands.
Price assessment: Great price
Price: $2,000+
Services: A/C system maintenance
Response from the owner · 6 days ago
Johnathan, thank you for the kind review. We’re glad Cesar G could pinpoint the "dirty sock" smell before opening the unit and clearly show you the source. We appreciate that he presented multiple options and recommended the most cost effective path forward, and we’re proud to have technicians like Cesar with nearly 20 years of experience. We look forward to helping with any future comfort needs.
L
Lisa PollardLocal Guide · 16 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
I called my regular heating and air conditione company and they had gone to sign an agreement or pay each service call and provide your on air filter. Through the summer I kept seeing the ads for Copeland and even refered to friends. So I call made an appointment.
Great service advisor here told me what he did and areas I needed to address
Happy with the service and will use for now on,and refer to others
Response from the owner · 5 days ago
Thank you, Lisa. We’re grateful you chose us after changes with your previous provider and for referring friends after seeing our ads. We’re pleased our service advisor clearly explained the work performed and the areas to address, and that you’re happy with the service. We look forward to serving you again.
R
Rachelle Boyett8 reviewsiTotal number of Google reviews Rachelle has written across all businesses on Google Maps, not just this one.
Our technician with Copeland was so nice and got the job done quickly. Thank you so much
Price assessment: Great price
Price: $1,800–2,000
Services: HVAC system repair
Response from the owner · 5 days ago
Rachelle, thank you for the kind review! We’re glad our technician was friendly and completed the job quickly. We appreciate you choosing Copeland Home Services and look forward to serving you again. Thank you!
J
Janalee Hawks10 reviewsiTotal number of Google reviews Janalee has written across all businesses on Google Maps, not just this one.
Roman did a awesome job update breaker box, added complete home surge protection equipment. Replaced all smoke detectors and plugs out on patio. Happy we are well protected now very happy with his work.
Price assessment: Reasonable price
Price: $2,000+
Services: HVAC system repair, HVAC system maintenance, Service not listed
Response from the owner · a week ago
Thank you, Janalee. We're so glad Victor and Robert did an excellent job. We appreciate you noting that they cleaned up after the duct cleaning, explained the work, and answered all your questions. We're happy you're pleased with their work and look forward to helping with any future needs.
