Analyzing 5,821,5945.8M ReviewsFor 16,05416.1K Experts

Experts Reviews · Company report
Copeland Heating Air Conditioning Plumbing and Electrical Repair Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%96+13.6Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Copeland Heating Air Conditioning Plumbing and Electrical Repair Services

Talty, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #73Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 2,795 Google reviews

📞 Call (469) 213-3441Request a call backWebsite ↗

Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services is better than 90% of HVAC contractors.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services is better than 87% of HVAC contractors.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services is better than 96% of HVAC contractors.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services is better than 96% of HVAC contractors.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired Copeland Heating Air Conditioning Plumbing and Electrical Repair Services for 8 kinds of job.

Copeland Heating Air Conditioning Plumbing and Electrical Repair Services for heating system installation

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Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.78
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.4k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#72 / 78
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.60%

All 18 Google reviews tagged “Heating system installation”

Angie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Cesar and Daniel were wonderful!! They explained everything that was being done and why along with options for repairs and replacement. I loved that I never felt pressured on decisions. They were very personable and professional!

Paid $2,000+Reasonable priceHVAC system repairHeating system installationInstall AC
Lynne8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Fast Service. New Install / Replacement of Heat Pump System completed in one day!

Paid $2,000+Reasonable priceHeating system installationInstall thermostatInstall AC
TonyLocal Guide · 170 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Great customer service and did an outstanding job keeping us informed during the process. Robert was outstanding. He was very professional.

Reasonable priceHVAC system repairHeating system installationInstall AC
Ethio1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

Chris and his assistant arrived on time and took approximately six hours to complete the installation. Chris explained the job in detail and made sure everything was clear. The work area was kept clean, and the installation was completed professionally.

Paid $2,000+OverpricedHeating system installationInstall thermostatInstall AC
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Great follow up to all my concerns!

Paid $2,000+OverpricedHeating system installationInstall AC
LonetaLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

These people are great had some other company tell me I needed a new unit. But these guys came to the rescue. He did a basic tune up that was only $125 and my unit up and running in less than an hour! Family owned and trying to not rip people off!!

HVAC duct & vent repairHeating system installationThermostat installation+ Responsiveness+ Quality+ Professionalism
pamelaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This company is totally awesome professional, curious and knowledgeable I would definitely recommend them to family and friends even strangers.

Heating system installationHeating system maintenance+ Responsiveness+ Punctuality+ Quality
TraceyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I would absolutely recommend this company to anyone needing HVAC products or services. These guys are awesome and Christian is knowledgeable and very polite. This company puts customer service above all. That is something rare these days.

Heating system repairA/C system dismantlementHeating system installation+ Responsiveness+ Punctuality+ Professionalism
June7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★

Not happy with the furnace I got. Bathroom stays very cold in master bedroom. Never did before.

Heating system installationInstall thermostatInstall AC
Monica10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Wow!!! What an amazing experience. From the FREE home diagnostic (unheard of), the no pressure repair or replacement. Thank you Brandon and John. I decided on a complete 2 new Daikin units with furnaces and dampers and so many more options. The amazing crew came out a few days later (John, Luis, Chris, and Brian).…

Install ACHVAC duct & vent installationHeating system installation+ Responsiveness+ Punctuality+ Quality
Don1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I called and they were out that afternoon and the next day all the service was done. Had to replace both ac and heat. Will continue to use them.

Heating system installationInstallation+ Responsiveness+ Quality+ Professionalism
Philip8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They basically took everything out and started all over with all new efficiencies. They took out all the old original ducts (circa 1968), added 3 air returns that were badly needed, pieced out the whole system in the LOW CRAWL SPACE attic, installed new drain and condensation lines so they would nvr leak in the…

CleaningA/C system dismantlementA/C filter replacement+ Responsiveness+ Punctuality+ Quality
Renee6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I cannot say enough positive things about this company and the staff that worked on site. Brandon is very professional and thorough. I never had any doubt what I needed and what I was getting. Chris and Louis were absolutely delightful. They were professional, efficient, courteous, patient, and answered all my…

HVAC duct & vent cleaningInstall ACHeating system installation+ Responsiveness+ Punctuality+ Quality
Monique9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

When you have had 3 companies to come out and tell you the same thing about your HVAC system, but you just need one more company to just nail it, Well I called Copelands HVAC to schedule someone to come out just to see if they will tell me the same thing, well this honest man name Brandon came out checked my system…

Install ACHVAC duct & vent installationHeating system installation+ Quality+ Professionalism+ Value
Kathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys know what they are doing . Very professional and polite and on time . Very happy !!

Ductless heating & A/C servicesInstall ACHeating system installation+ Responsiveness+ Punctuality+ Quality
Geoff5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chris and Louis are amazing! They took a 30 year old system out and replaced it with brand new AC/Heating units. They did a total professional job and left my house cleaner than it was before they started. Thank you to both of you and Coplands! Highly recommend to anyone wanting to live stress free through our Texas seasons. Geoff & Tabby Mcalister

Install ACHVAC duct & vent installationHeating system installation+ Responsiveness+ Punctuality+ Quality
Alisha6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Copeland Air is always so wonderful to work with. The gentlemen are so respectful and knowledgeable. They always make us feel like we are important and that our job is of utmost importance to them.

HVAC duct & vent cleaningHVAC system maintenanceHeating system installation+ Responsiveness+ Punctuality+ Quality
Priscillah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This team truly offers a premier customer experience.

CleaningHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality

Price

$379+18% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 45%Overpriced 5%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
A/C system maintenance293$39–$393
A/C system repair204$209–$786
HVAC system repair184$205–$933
HVAC system maintenance130$37–$295
Install AC73$1.4k–$3.2k
A/C preventive maintenance32$104–$621
Installation31$1.1k–$2.8k
A/C system dismantlement24—

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