Analyzing 5,821,5945.8M ReviewsFor 16,05416.1K Experts

Experts Reviews · Company report
Copeland Heating Air Conditioning Plumbing and Electrical Repair Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%96+13.6Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Copeland Heating Air Conditioning Plumbing and Electrical Repair Services

Talty, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #73Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 2,795 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services is better than 90% of HVAC contractors.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services is better than 87% of HVAC contractors.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services is better than 96% of HVAC contractors.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services is better than 96% of HVAC contractors.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired Copeland Heating Air Conditioning Plumbing and Electrical Repair Services for 8 kinds of job.

Copeland Heating Air Conditioning Plumbing and Electrical Repair Services for heating system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$39–$251
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#50 / 72

All 12 Google reviews tagged “Heating system maintenance”

Karla4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very professional, polite, knowledgeable I got a new inside and outside units. Along with new breakers and thermostat unit.

Paid $2,000+Reasonable priceHVAC system repairA/C system dismantlementA/C system repair
pamelaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This company is totally awesome professional, curious and knowledgeable I would definitely recommend them to family and friends even strangers.

Heating system installationHeating system maintenance+ Responsiveness+ Punctuality+ Quality
PattiLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional. Check out our system and found everything working as it should. They cleaned the system inside and out. Very reasonably priced. Thanks for the great service. Will use them for all our AC needs.

Heating system maintenance
yomi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brian is very professional and trustworthy individual, very knowledgeable and took his time to service my Ac as well, well done and thank you so very much

Heating system maintenance+ Responsiveness+ Punctuality+ Quality
ACW19112 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chris and Jeromy are great and take time to explain and show me what they are doing.

A/C system maintenanceHeating system maintenance
HowellLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Called Brandon and within 1 hour he was there!! Had the parts ordered and installed the next day! That's Service!!

Heating system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
tena4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional Brandon Copeland was informative and knowledgeable

Heating system maintenance+ Responsiveness+ Quality+ Professionalism
MarcusLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were very responsive and were able to get my heater fixed promptly. Brandon and his team were very helpful, and got the issue resolved quickly.

CleaningHeating system maintenanceHVAC system repair
Terrence4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service

Heating system maintenance+ Responsiveness+ Quality+ Professionalism
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Friendly, professional, and do not upcharge. They were quick to identify our issue and they are a e great family owned business. I recommend them and we will use them exclusively from now on!

Heating system maintenance+ Responsiveness+ Punctuality+ Quality
Craig3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brandon was great and very informative. Very good prices, they took care of us twice now for maintenance and repairs on our AC and the whole process was great

Heating system maintenance+ Quality+ Professionalism+ Value
Puppy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Rating only, no written review.

Heating system maintenance+ Responsiveness+ Punctuality+ Professionalism

Price

$379+18% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 45%Overpriced 5%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
A/C system maintenance293$39–$393
A/C system repair204$209–$786
HVAC system repair184$205–$933
HVAC system maintenance130$37–$295
Install AC73$1.4k–$3.2k
A/C preventive maintenance32$104–$621
Installation31$1.1k–$2.8k
A/C system dismantlement24—

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