Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
Copeland Heating Air Conditioning Plumbing and Electrical Repair Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%96+13.6Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Copeland Heating Air Conditioning Plumbing and Electrical Repair Services

Talty, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #73Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 2,795 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services is better than 90% of HVAC contractors.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services is better than 87% of HVAC contractors.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services is better than 96% of HVAC contractors.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services is better than 96% of HVAC contractors.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Copeland Heating Air Conditioning Plumbing and Electrical Repair Services is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired Copeland Heating Air Conditioning Plumbing and Electrical Repair Services for 8 kinds of job.

Copeland Heating Air Conditioning Plumbing and Electrical Repair Services for install thermostat

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.81
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$35–$329
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Install thermostat”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#66 / 72
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.67%

All 16 Google reviews tagged “Install thermostat”

Lynne8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Fast Service. New Install / Replacement of Heat Pump System completed in one day!

Paid $2,000+Reasonable priceHeating system installationInstall thermostatInstall AC
Jesus2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very knowledgeable and great personality. You have a good employee there. I would hire him. Very persistent and was determined to identify the problem. Not a quitter! Thinks outside the box.

Paid $2,000+Not sureHVAC system repairA/C system repairInstall thermostat
Ethio1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

Chris and his assistant arrived on time and took approximately six hours to complete the installation. Chris explained the job in detail and made sure everything was clear. The work area was kept clean, and the installation was completed professionally.

Paid $2,000+OverpricedHeating system installationInstall thermostatInstall AC
DeanLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had a new system installed Saturday morning, after the old system went south Friday evening. Quick response, system in place and running in less than 24 hrs. Much appreciation goes out to Samuel Martinez for showing up and finding a minor issue Monday morning, he stayed for 4 hours after he made the adjustments…

Reasonable priceHVAC system repairHVAC system maintenanceA/C system dismantlement
TraceyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I would absolutely recommend this company to anyone needing HVAC products or services. These guys are awesome and Christian is knowledgeable and very polite. This company puts customer service above all. That is something rare these days.

Heating system repairA/C system dismantlementHeating system installation+ Responsiveness+ Punctuality+ Professionalism
June7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★

Not happy with the furnace I got. Bathroom stays very cold in master bedroom. Never did before.

Heating system installationInstall thermostatInstall AC
Darrell3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Highly recommend,contacted Brandon Sunday evening. Eric showed up Monday and found my problem. Unfortunately I needed new units. His installer Alex showed up Tuesday morning with his crew members and work nonstop until they had both sets of units installed and working properly Thanks Caleb for your work

Install thermostatInstallationHVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality
Darold2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dennis did a great job.I would recommend him to all my friends

Install thermostatThermostat installation+ Professionalism
Darrell6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was very pleased with the level of service I received. They were professional, courteous, and communicative about what to expect. I’m don’t believe I will be using any other HVAC company to do HVAC work for me!

Install thermostatHVAC duct & vent repair+ Responsiveness+ Quality+ Professionalism
Zane8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

You could not ask for better service, fairer pricing, or more professional install team. They went above and beyond. Brandon and team, Thank you!

A/C system dismantlementA/C filter replacementInstall AC+ Responsiveness+ Punctuality+ Quality
Monique9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

When you have had 3 companies to come out and tell you the same thing about your HVAC system, but you just need one more company to just nail it, Well I called Copelands HVAC to schedule someone to come out just to see if they will tell me the same thing, well this honest man name Brandon came out checked my system…

Install ACHVAC duct & vent installationHeating system installation+ Quality+ Professionalism+ Value
Geoff5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chris and Louis are amazing! They took a 30 year old system out and replaced it with brand new AC/Heating units. They did a total professional job and left my house cleaner than it was before they started. Thank you to both of you and Coplands! Highly recommend to anyone wanting to live stress free through our Texas seasons. Geoff & Tabby Mcalister

Install ACHVAC duct & vent installationHeating system installation+ Responsiveness+ Punctuality+ Quality
Perry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very professional and knowledgeable. Would use for any problem in the future.

Install thermostatHeating system repair
Priscillah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This team truly offers a premier customer experience.

CleaningHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
Michelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I would give them 10 stars if possible.

Install thermostatThermostat repair+ Responsiveness+ Punctuality+ Quality
carolyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

A great company. They did a wonderful job. I would recommend them to anyone.

Install ACInstall thermostatInstallation+ Responsiveness+ Punctuality+ Quality

Price

$379+18% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 45%Overpriced 5%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
A/C system maintenance293$39–$393
A/C system repair204$209–$786
HVAC system repair184$205–$933
HVAC system maintenance130$37–$295
Install AC73$1.4k–$3.2k
A/C preventive maintenance32$104–$621
Installation31$1.1k–$2.8k
A/C system dismantlement24—

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