Hair salon · Castle Pines, CO · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%81+51.5Reliability 28%75+21.2Replies to reviews 8%52+4.3Craft & service penalty97−0.3Experts Score= 77Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#67 of 101 hair salonsiPosition by Experts Score among all companies we track in this category. · better than 34%
4.8★★★★★891 Google reviews · 23 photos
91%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
$121typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Copperfalls Aveda Spa and Salon 4.8/5 based on 891 reviews, with the owner responding to 95% of comments. Clients frequently praise haircuts, facials, massages, and pedicures, citing skilled technicians, attentive communication, and a relaxing atmosphere. Common criticisms include limited weekend staffing, undisclosed credit card fees, and occasional dissatisfaction with specific color results or front desk interactions.
Google rating: 4.8 out of 5 from 891 reviews (91% five-star).
Reviews on this page: 891 Google reviews (711 with written comments, 21 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 23, 2026.
Service: Hair Salon serving Castle Pines, Colorado.
Data from Google, last updated October 25, 2026.
Score profile vs other hair salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
This companyHair Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Copperfalls Aveda Spa and Salon: 81/100 on this factor. Category median: 88.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Copperfalls Aveda Spa and Salon: 75/100 on this factor. Category median: 84.B
75
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Copperfalls Aveda Spa and Salon: 97/100 on this factor. Category median: 98.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Copperfalls Aveda Spa and Salon: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Copperfalls Aveda Spa and Salon: 52/100 on this factor. Category median: 47.C
52
Bar = this company · dark tick = category median.
Star ratings
891 Google reviews we collected
4.8of 5
5 stars80991%
4 stars293%
3 stars131%
2 stars131%
1 star273%
Praise vs complaints
Phrases our text analysis found in 711 written reviews
94%praise
Praise62594%
Complaints416%
Price
What customers reported paying
$121+107% vs typical hair salons
Middle half of what 191 customers paid ($68–$164) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude22634%
Quality & results20130%
Would recommend10916%
Communication457%
Price & value294%
Speed & response284%
Honesty & trust284%
What customers talk about
We read 711 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She's also friendly and kind; she makes the whole experience amazing.”
“She gave me the name of a local salon that her manager yelled to her.”
“She’s did a great job with my highlights and my hair cut looks amazing!”
“Unfortunately, that trust resulted in one of the worst hair experiences I have ever had.”
“She always makes the experience special with hand and foot massages -- highly recommend Copperfalls for nails!”
“I am not going to get to a level of posting pictures or naming the stylist, but I would not recommend this place at all.”
“She was incredibly communicative from start to finish — she made sure she fully understood what I wanted before we even got started, and she walked me…”
“It’s a drive for me to get here, but it is well worth it!”
“But, it’s been overpriced for years, so maybe it’s a good thing this happened.”
“Courtney was efficient and gave me a great cut and style.”
“From the moment I arrived, she made me feel comfortable, relaxed, and genuinely cared for.”
“Oh, it’s lying right next to it, six feet under.”
People customers mention
Allison24 reviews
Rock17 reviews
Desiree14 reviews
Rachel14 reviews
Lily13 reviews
Facial13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Copperfalls Aveda Spa and Salon for 8 kinds of job. Pick one to see what they paid and said.
Sandra4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
I've been a customer of Copperfalls for many years but lately I've been focused on monthly facials, which are wonderful. Yesterday I indulged in a 60 minute massage with Kori, and it was absolutely amazing! She started the session by asking about any concerns or issues I had, then gave me an incredible deep tissue…
Paid $100–120Service not listed
J5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Lily, Kori and Karen were excellent. I really appreciated how special they made Madeline feel, especially Lily. Madeline joined me for lunch and got emotional about how wonderful and considerate Lily was during her facial, so that means a lot to know she was in such great hands. We’ll be back, for certain.
Paid $200+PedicureManicureService not listed
Tammy10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I love this spa. Everyone is so nice and helpful. Kathleen is the best for a relaxing massage!
Paid $120–140Service not listed
Joan6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Christina cut my hair beautifully. I have not had a really great cut in 10 years. Also, I have been having hair loss & she was very knowledgeable & helpful!
Paid $60–80
Donna5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Always professional and perfect. I have never been disappointed with anything or anyone at Copperfalls in 20 year.
Ann11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
I had a wonderful deep massage. Florence was very knowledgeable and I got to experience a different kind of massage where she used her feet. It was great
I've been a customer of Copperfalls for many years but lately I've been focused on monthly facials, which are wonderful. Yesterday I indulged in a 60 minute massage with Kori, and it was absolutely amazing! She started the session by asking about any concerns or issues I had, then gave me an incredible deep tissue massage. I will definitely add more massages into my routine now that I have experienced her wonderful style and techniques - - thanks Kori!
Price: $100–120
Services: Service not listed
Atmosphere: Relaxing
Maintenance: Pristine
Response from the owner · 8 months ago
Sandra, we're so blessed you have been coming here since our beginning! You are a treasure!
Tara Walker9 reviewsiTotal number of Google reviews Tara has written across all businesses on Google Maps, not just this one.
Tabitha worked wonders on my hair! She’s did a great job with my highlights and my hair cut looks amazing! My hair also looks so much healthier now. I’ll definitely be back!
Services: Haircut, Hair highlighting
Response from the owner · a week ago
Tabitha is exceptionally talented, and we are delighted she gave your hair such vibrant highlights, a stunning cut, and a deeply healthy, radiant finish. We look forward to your next visit!
J5 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Lily, Kori and Karen were excellent. I really appreciated how special they made Madeline feel, especially Lily. Madeline joined me for lunch and got emotional about how wonderful and considerate Lily was during her facial, so that means a lot to know she was in such great hands. We’ll be back, for certain.
Price: $200+
Services: Pedicure, Manicure, Service not listed
Atmosphere: Relaxing, Energetic, Modern, Cozy
Maintenance: Pristine
Response from the owner · a week ago
Oh thank you so much for your kind words. We are honored and look forward to seeing you again.
Stefanie
Tammy Hawley10 reviewsiTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
I love this spa. Everyone is so nice and helpful. Kathleen is the best for a relaxing massage!
Price: $120–140
Services: Service not listed
Atmosphere: Relaxing, Energetic, Cozy
Maintenance: Well-kept
Response from the owner · 3 weeks ago
It is a delight to hear you enjoyed your visit. We will certainly share your kind praise with Kathleen. We look forward to welcoming you back for another restorative and tranquil experience.
T ZLocal Guide · 67 reviewsiTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
This is our favorite spa for massages and facials, but they only have 2 people working on Saturday’s and one on Sundays. This has been an issue for a while now. I said casually to the gal on the phone oh you must be short staffed and she said no we just have two people Saturday and one on Sunday and was rude when I said yeah I figured you would have more being a weekend. Maybe others can come in the middle of a workday but I feel like accommodating clients who work during the week as well as those who have been going there for 14 years would be more of a priority.
Response from the owner · a month ago
TZ, We're honored that we're your favorite spa for facials & massages. Yes, right now we're experiencing lighter weekend coverage with unexpected leaves. Please know it is our upmost wish to be available 7 days a week. you can communicated directly with our management team @ [email protected] and we'll be sure to communicate with you when we're back to normal! If you can be flexible on dates we can creatively schedule 2 or more people.
Jennifer McKeeLocal Guide · 13 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Karen is a wonderful technician with a perfect touch. She's also friendly and kind; she makes the whole experience amazing.
Services: Pedicure
Response from the owner · a month ago
Jennifer, we are delighted that Karen provided you with such an amazing, soothing experience. Her intuitive touch and kind spirit truly embody our holistic approach to luxury self-care. We look forward to welcoming you back.
Raimond Ozols5 reviewsiTotal number of Google reviews Raimond has written across all businesses on Google Maps, not just this one.
Very nice salon with affordable prices. Will definitely come back
Price: $140–160
Atmosphere: Relaxing, Modern
Maintenance: Well-kept
Response from the owner · a month ago
It is a pleasure to hear that you enjoyed your visit. We remain dedicated to providing exceptional, restorative experiences and look forward to welcoming you back to our sanctuary of wellness.
AnnaLocal Guide · 37 reviewsiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
Had a great massage, unfortunately the effects of it faded at checkout. I had $150 gift card and was then charged $5 cc fee which was not disclosed to me prior to paying. I asked the receptionist about it and she said it's 3% and was arguing about how it's "only 3%". Two problems with this; this should have been clearly disclosed prior to my appt and also I was charged 3% of the total not what was actually charged on my debit card. They also failed to write how much the gift card was for originally on the envelope and my husband thought it was for $200 so now I have to have him go into his bank statements to double check as they never provided a reciept. This is the second strike for this place, that I want to love but management is not great so I will continue to avoid.
Joan6 reviewsiTotal number of Google reviews Joan has written across all businesses on Google Maps, not just this one.
Christina cut my hair beautifully. I have not had a really great cut in 10 years. Also, I have been having hair loss & she was very knowledgeable & helpful!
Price: $60–80
Response from the owner · 6 months ago
Thank you, Joan! Thrilled to hear Christina revitalized your hair and provided expert care.
