Home builder · Louisville, KY · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%95+65.8Reliability 31%66+20.3Experts Score= 86Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 46 home buildersiPosition by Experts Score among all companies we track in this category. · better than 51%
5.0★★★★★196 Google reviews · 23 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers for Coral Ridge Springs by D.R. Horton report a 5/5 rating from 196 reviews, with the owner responding to only 2% of feedback. Most customers praise the community's appearance, floor plans, and the helpful, attentive service provided during the purchasing process. However, a recurring criticism in low-star reviews involves construction quality issues, such as humidity and HVAC flaws, alongside delayed warranty repairs and a perceived lack of communication after the initial sale.
Google rating: 5.0 out of 5 from 196 reviews (99% five-star).
Reviews on this page: 196 Google reviews (194 with written comments, 1 with photos).
Owner responses: the business replied to 2% of reviews.
Most recent review: September 11, 2026.
Service: Home Builder serving Louisville, Kentucky.
Data from Google, last updated October 26, 2026.
Score profile vs other home builders
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyHome Builders median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Coral Ridge Springs by D.R. Horton: 95/100 on this factor. Category median: 89.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Coral Ridge Springs by D.R. Horton: 66/100 on this factor. Category median: 86.B
66
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 93.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Coral Ridge Springs by D.R. Horton: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
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Bar = this company · dark tick = category median.
Star ratings
196 Google reviews we collected
5.0of 5
5 stars19499%
4 stars00%
3 stars00%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 194 written reviews
99%praise
Praise11699%
Complaints11%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude6051%
Would recommend1715%
Quality & results1614%
Communication109%
Speed & response76%
Price & value76%
What customers talk about
We read 194 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Amanda was so patient, helpful and always available.”
“Amanda was great help, if you’re looking to purchase a new home I recommend her.”
“I had the pleasure of being served by Miss Amanda and I felt very well taken care of; excellent service and professionalism.”
“She explained everything in detail and helped me throughout the entire purchase process.”
“The team was extremely professional, efficient, and went above and beyond to deliver exceptional results.”
“Impressed with this community of new homes, very good prices and incentives.”
People customers mention
Amanda62 reviews
Alvarez9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Josh1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
We purchased a home from this builder and unfortunately have had serious issues with the quality of construction. Humidity problems, visible mold, and HVAC design flaws have made our house difficult to live in, and repairs have been slow and incomplete.
When I shared my experience on their Facebook page to warn…
daniela3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Beautiful community. Wanted to move from NY to KY and couldn’t find a better place to move in. Amanda was so patient, helpful and always available. She made the whole process pleasant. Thank you!!! Loving my new home.
Thalia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Amanda was amazing! I loved this community and can't wait to purchase a home here
Yessica2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Quedé impresionada con esta comunidad por su limpieza, buen gusto y calidez. La atención y profesionalismo de Amanda es impercionante, fue muy paciente y comprensiva. Se ve que ama lo que hace. La recomiendo 100%.
Eduardo2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Lovely floorplans and I love the neighborhood and the treatment I received. Thank you!
Maria5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Lovely community, I was helped by Amanda. She is very helpful and respectful of the time of others.
We bought a new house in this subdivision in Spring 2024. I wanted less home repairs, and it seems we have more issues with our new house than we did with our former old brick ranch. When we first bought the house, the representatives were nice, such as Amanda, however, as time has gone on, and warranty repairs are desperately needed, due to poor construction, communication has lulled. Now, we have several issues with our house, in addition, several of our neighbors have even worse issues than we do. This subdivision has poorly constructed houses and trying to get warranty fixes is taking forever! Not kept-up streets, poor drainage (in streets and in homeowners yards), poorly laid flooring on second level, cheap flooring poorly laid on 1st level, A/C issues - including extremely high humidity= mold growth, electrical issues on occasion, it's never ending. I wish I had known all the issues D.R. Hortons has with their housing developments before I bought.
Price assessment: Reasonable price
Services: Install flooring, Landscaping, Home renovations, General repairs & maintenance, Predesigned floor plans for homes, Home building, Service not listed
Response from the owner · a year ago
Hi Jenna, We're sorry to hear about the frustrations and challenges you have experienced since moving into your home. Please know that your concerns - including warranty repairs and community maintenance - are very important to us. Our team is actively working to address repairs and provide long term solutions. We appreciate you recognizing the positive interactions you had early on with our team and we remain committed to resolving your concerns and supporting you and your neighbors.
Josh Hoben1 reviewiTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
We purchased a home from this builder and unfortunately have had serious issues with the quality of construction. Humidity problems, visible mold, and HVAC design flaws have made our house difficult to live in, and repairs have been slow and incomplete.
When I shared my experience on their Facebook page to warn other homeowners, my truthful comments were deleted instead of addressed. This was disappointing, as open communication could have helped future buyers avoid the same mistakes.
Not to mention, their warranty team seems to not want to fix these issues. Cheers to spending 300k+ for a house with holes everywhere on the first floor and mold.
Great job being America’s builder!
Response from the owner · a year ago
Hi Josh, We're sorry to hear about your experience and want you to know that your concerns are very important to us. Our team has been actively working with you to address the issues to your home and we are committed to finding a full resolution. Your trust matters to us and we appreciate your patience as we continue to work towards a resolution.
daniela piure3 reviewsiTotal number of Google reviews daniela has written across all businesses on Google Maps, not just this one.
Beautiful community. Wanted to move from NY to KY and couldn’t find a better place to move in. Amanda was so patient, helpful and always available. She made the whole process pleasant. Thank you!!! Loving my new home.
Response from the owner · a year ago
Daniela, thank you for the awesome review! We're so happy you found the perfect place to call home! Welcome to the D.R. Horton family!
Thalia Tamayo1 reviewiTotal number of Google reviews Thalia has written across all businesses on Google Maps, not just this one.
Quedé impresionada con esta comunidad por su limpieza, buen gusto y calidez. La atención y profesionalismo de Amanda es impercionante, fue muy paciente y comprensiva. Se ve que ama lo que hace. La recomiendo 100%.
Eduardo Collazo2 reviewsiTotal number of Google reviews Eduardo has written across all businesses on Google Maps, not just this one.
