Analyzing 9,268,3429.3M ReviewsFor 26,37926.4K Experts

Experts Reviews · Company report
Cornel's Plumbing, Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%84+11.9Replies to reviews 7%100+7.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Cornel's Plumbing, Heating & Air Conditioning

Portland, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #124Position by Experts Score among all companies we track in this category. of 154 plumbers · 4.9★ from 3,199 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cornel's Plumbing, Heating & Air Conditioning is better than 86% of plumbers.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cornel's Plumbing, Heating & Air Conditioning is better than 80% of plumbers.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cornel's Plumbing, Heating & Air Conditioning is better than 100% of plumbers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cornel's Plumbing, Heating & Air Conditioning is better than 84% of plumbers.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cornel's Plumbing, Heating & Air Conditioning is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cornel's Plumbing, Heating & Air Conditioning is better than 100% of plumbers.A
100

Reviews for your job

Customers hired Cornel's Plumbing, Heating & Air Conditioning for 8 kinds of job.

Cornel's Plumbing, Heating & Air Conditioning for heating system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$27–$264
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 27
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Heating system maintenance”

Linda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Kenny is the real deal! He did a more thorough job than anyone has done since I bought the house 10 years ago. Very knowledgeable, good at explaining, and just a lovely person to work with! I am glad I became a member when Cornel was out to service my AC last June - there was no charge for today’s fabulous work! This company rocks.

Great priceHeating system maintenance
LucasLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Kenny was great. Detailed tune up and service analysis

Paid $1–200Great priceHeating system maintenance
Cynthia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Brady Niswonger, a Cornel's Technician, recently came to our home for A/C maintenance. He provided excellent service (with visual aids), addressed all questions, and was most thorough and congenial. . . complete with a great attitude and outlook. Brady really seems to enjoy his work . . . how refreshing! We hope…

Paid $800–1,000Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Marina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My technician was prompt and thorough.

Paid $1–200Great priceHeating system maintenance
Amy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Nothing short of outstanding service. Kenny communicated, explained and updated every step of the way. And when he was done he gave us a thorough recap and politely explained options on future service and possible upgrades to our current system. Kenny was a complete professional … knowledgeable and personable.

Paid $1–200Great priceHVAC system maintenanceHeating system maintenance
Athena5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great service! Tim came out to tune up the furnace and was incredibly professional and educational. He talked me through all concerns and was efficient with service.

Great priceHeating system maintenance
SunilLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We were concerned about water leaks like our friends had experienced and called Cornel's to evaluate options. Jake their specialist spent nearly 2 hours going over our pipes and appliances. He detected water in our crawl space which we addressed separately. He carefully explained the risks and offered multiple…

Paid $1,000+Reasonable pricePlumbing leak detectionWater heater repairHeating system maintenance
Daryl8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Dan Bloomfield was professional, thorough and knowledgeable

Heating system maintenance
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Tony was great! He really helped me understand the status of my furnace and what I should look out for. Very appreciative of his expertise!

Great priceHeating system maintenance
Lesley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

It was great working with Eric B today. He is very knowledgeable & a very friendly guy. I am replacing a toilet soon, & he made sure everything was handled on their end before he left. Would definitely recommend Cornel’s & Eric B.

Paid $500–600Reasonable priceToilet repairA/C system maintenanceFaucet repair
Ellen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dan was super thorough in his evaluation and his explanation of what our system needs. He both solved our immediate need AND gave us good advice to avoid bigger problems down the line.

Paid $500–600Reasonable priceRepair HVACHeating system maintenance
MontyLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Our drain line backed up somewhere between our clothes washer and garbage disposal, making it impossible for us to use our sink, dishwasher, clothes washer, etc. We called Cornel's Plumbing to diagnose and repair the problem. They were very quick to respond. They ran a snake with a camera 100 ft from our kitchen…

Plumbing leak detectionHeating system maintenancePlumbing leak repair+ Responsiveness+ Punctuality+ Quality

Price

$630+35% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 58%Overpriced 5%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning271$148–$502
Water heater installation257$1.2k–$2.5k
Plumbing pipe repair223$322–$1.2k
Toilet repair209$209–$593
Plumbing leak detection123$114–$633
Plumbing leak repair114$264–$968
Faucet repair84$192–$593
Faucet installation63$292–$855

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