Analyzing 9,268,0599.3M ReviewsFor 26,36926.4K Experts
Customers frequently praise the company for punctual, same-day emergency service, thorough diagnostics, and clear communication regarding plumbing, heating, and air conditioning repairs. Recurring themes highlight professional conduct, efficient problem-solving, and transparent explanations of work performed. However, several low-star reviews criticize high-pressure sales tactics, unexpected upselling for major replacements, and instances of last-minute appointment cancellations with poor follow-up communication.
Data from Google, last updated November 9, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
3,199 Google reviews we collected
Phrases our text analysis found in 2,500 written reviews
Price verdicts customers left with their Google review
Middle half of what 895 customers paid ($209–$1.4k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were all pleasant, communicative, and very patient with all my concerns and questions.”
“Super disrespectful and a bummer to see him representing the business while acting that way.”
“Came out same day and fixed the emergency as well as looked at a couple of niggling things that we’ve been dealing with since we moved in.”
“Not so fast--a woman calls that very Monday saying that would not be able to come later that week as promised and that they were having issues with th…”
“He did a more thorough job than anyone has done since I bought the house 10 years ago.”
“am giving Cornel 2 stars because: a) their field professional was not incompetent, but at least not experienced enough to recommend a proper replaceme…”
“Very knowledgeable, good at explaining, and just a lovely person to work with!”
“I know this review will be ignored, since they've made it clear they dont want my business, but hopefully someone else will see the trend in the 1 sta…”
“Eric did a great job with my shower, highly recommend”
“I can't know why Cornell's estimate was so much higher, but based on my experience, I strongly recommend getting multiple competing quotes before hiring them.”
“Always there promptly, always clear on communication, and always reasonable on the price.”
“In other words, we were being asked to consider a very expensive fix on an older system, with the possibility of even more costs later, without clear…”
“Eric was incredibly helpful, honest, knowledgeable and beyond thorough!”
“These folks are scammers, if you have a nicer home they will jack up their prices.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Cornel's Plumbing, Heating & Air Conditioning for 8 kinds of job. Pick one to see what they paid and said.
Came out same day and fixed the emergency as well as looked at a couple of niggling things that we’ve been dealing with since we moved in.
What a good crew. I’ve had 3 different plumbers in my crawl space working on a broken pipe. They were all pleasant, communicative, and very patient with all my concerns and questions. In the middle of this job, we changed direction and they were so concerned with my outcome. I feel confident using them because they really care. Don’t hesitate to use them.
Erick was great to work with. He was able resolve an issue with the sewer line and restore flow.
Kyle was professional and courteous. Appreciate prompt response in helping us with two clogged pipes!
Alex was pleasant to work with. All the areas he worked in were left spotless. Very pleased with the work that was done.
Brenden was very professional and was quick to diagnose plumbing issues that we were experiencing. I would highly recommend Cornel's and Brenden.
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 271 | $148–$502 |
| Water heater installation | 257 | $1.2k–$2.5k |
| Plumbing pipe repair | 223 | $322–$1.2k |
| Toilet repair | 209 | $209–$593 |
| Plumbing leak detection | 123 | $114–$633 |
| Plumbing leak repair | 114 | $264–$968 |
| Faucet repair | 84 | $192–$593 |
| Faucet installation | 63 | $292–$855 |
4.9 ★★★★★ 3,199 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Adrian was fantastic. Really appreciate his quick help!
Came out same day and fixed the emergency as well as looked at a couple of niggling things that we’ve been dealing with since we moved in.
We genuinely appreciate you taking the time to leave such a positive review. It's fantastic to know that our team could assist with your emergency and address those lingering issues swiftly. We’re grateful for your trust in us and look forward to helping with any future needs. Your feedback means a lot to us!
Eric was great . He explained everything and was very thorough.
It's wonderful to know that Eric made a positive impression with his thorough approach! We appreciate your kind words and are delighted everything was clearly explained. Thank you for sharing your positive experience with us. We're here for you whenever you need us!
My attempt at changing out a kitchen faucet myself turned into a disaster. I needed same-day service in the worst way. Cornel's sent Brenden, who did a quick and efficient changeout. Very pleased with the service and his work.
Thanks so much, Pete! We're over the moon that Brenden could be there when you needed him, and he turned things around swiftly for you. We're always here for any future plumbing needs. Wishing you smooth sailing with your kitchen!
What a good crew. I’ve had 3 different plumbers in my crawl space working on a broken pipe. They were all pleasant, communicative, and very patient with all my concerns and questions. In the middle of this job, we changed direction and they were so concerned with my outcome. I feel confident using them because they really care. Don’t hesitate to use them.
We're truly grateful for your kind feedback! It's fantastic to hear that Brendon and Brody were able to assist you swiftly and efficiently. We're committed to being there whenever you need us. Thanks for trusting us with your plumbing needs!
We had a weird vibrating sound coming from our shower that I could not figure out. Brenden found it was some debris in the shower head in like 20 mins! All fixed and great now. No new parts needed
Wow, we're so pleased to hear that Brenden could swiftly solve the vibrating sound issue with ease! It’s fantastic that no new parts were required and everything is working smoothly again. If any more plumbing mysteries come up, just know we're here to help. Your satisfaction is incredibly important to us!
Erick was great to work with. He was able resolve an issue with the sewer line and restore flow.
Thank you so much for your kind words about Erick! We're delighted that he could successfully resolve the sewer line issue for you. It's wonderful to know you had a pleasant experience with us. If you need any further assistance, don't hesitate to get in touch.
Kyle was professional and courteous. Appreciate prompt response in helping us with two clogged pipes!
We really appreciate your feedback! It truly means a lot to us that Kyle was able to assist you quickly and professionally. We're here to help whenever you need us, so don't hesitate to reach out. 🛠️
Kenny is the real deal! He did a more thorough job than anyone has done since I bought the house 10 years ago. Very knowledgeable, good at explaining, and just a lovely person to work with! I am glad I became a member when Cornel was out to service my AC last June - there was no charge for today’s fabulous work! This company rocks.
We're so happy that Kenny exceeded your expectations! It's wonderful to hear he did an outstanding job and made your recent experience a positive one. Being part of our membership program truly has its perks, and we're thankful to have customers like you. We're here whenever you need us!
Brendan have done great work 👏
We genuinely appreciate your feedback, Wilson! 😊 It's fantastic to know Brendan's work made a positive impact on your experience. If there's anything else we can do for you, please let us know.
Cornel's Plumbing, Heating & Air Conditioning on Google Maps →
Analyzing 9,268,0599.3M ReviewsFor 26,36926.4K Experts
