Elito Loredo8 reviewsTotal number of Google reviews Elito has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcelente atención
Cornelius Nursery
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%81+51.5Reliability 28%86+24.3Replies to reviews 8%67+5.5Experts Score= 81Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#74 of 131 gardenersPosition by Experts Score among all companies we track in this category. · better than 44%
4.8 ★★★★★ 179 Google reviews · 24 photos
84%five-star reviews
4.83★last 12 monthsAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
73%reviews answered by the owner
Nov 2026latest review
Cornelius Nursery at a glance
Google reviewers rate Cornelius Nursery 4.8 out of 5 based on 179 reviews, with the owner responding to 73% of feedback. Customers frequently praise the knowledgeable staff for providing detailed plant care advice, selecting appropriate items, and offering flexible return policies. Recurring themes include the wide variety of healthy plants, water fountains, and seasonal displays like pumpkins. However, some visitors criticize the store's limited size, high pricing for potting soil, and instances where staff appeared unwelcoming or unable to answer specific questions.
- Google rating: 4.8 out of 5 from 179 reviews (84% five-star).
- Reviews on this page: 179 Google reviews (133 with written comments, 22 with photos).
- Owner responses: the business replied to 73% of reviews.
- Most recent review: November 11, 2026.
- Service: Gardener serving Sugar Land, Texas.
Data from Google, last updated November 11, 2026.
Score profile vs other gardeners
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cornelius Nursery: 81/100 on this factor. Category median: 85.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cornelius Nursery: 86/100 on this factor. Category median: 84.A
86
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cornelius Nursery: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cornelius Nursery: 67/100 on this factor. Category median: 41.B
67
Bar = this company · dark tick = category median.
Star ratings
179 Google reviews we collected
- 5 stars15084%
- 4 stars2112%
- 3 stars53%
- 2 stars21%
- 1 star11%
Praise vs complaints
Phrases our text analysis found in 133 written reviews
- Praise10797%
- Complaints33%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude6559%
- Would recommend1312%
- Price & value1110%
- Quality & results98%
- Communication65%
- Speed & response44%
- Honesty & trust22%
What customers talk about
We read 133 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Chad has been very helpful and very pleasant to talk to.”
“Cornelius Nursery is my go-to nursery in Sugar Land, especially when I’m shopping for indoor plants.”
“I was pleasantly surprised to find out it was reasonably priced.”
“I think they are a little pricey, but they have good stuff.”
“Every time I come here, I am overwhelmed by what a great experience I have.”
“Yesterday, October 30th, 2025, Nancy was very cheerful in helping me and explaining to me how to cook pumpkins easily :)”
“I even got a quick lesson on bow-making, picked up a beautiful Christmas tree, and found the perfect White Elephant gift.”
“there last week looking for a few houseplants for my home and I was genuinely surprised by their variety and everything I looked at seemed fresh and…”
People customers mention
- Nancy 7 reviews
- John 7 reviews
- Manager 3 reviews
- Houston 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Dee'sLocal Guide · 109 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Such a great nursery! Many unique items to buy! Alexis was such a great help! Highly recommend you stop into this location!
ogo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
I was disappointed with the customer service here. When I walked in, the staff were not very welcoming or friendly. I was essentially ignored until I had to ask if anyone worked there. As a customer, I expected to at least be acknowledged and greeted when entering the establishment. A little friendliness and…
AidaLocal Guide · 62 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Chad has been very helpful and very pleasant to talk to. He taught me a lot about Hydrangea, and plants in general.
Carolyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Cornelius Sugar Land staff are very knowledgeable in plant care. Carol, the Manager of the awesome gift shop is very creative and helpful with decorating projects. She is very patient and kind. She makes shopping a pleasure. I love this store. C. Teltschik
KLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
That was my first visit to cornelius, and i've been going to the nurseries all my life. My experience was pleasantly surprising. One of the staff members, Sidni, made it extra special, though. She helped me to find my way around the nursery, Get an extra cart, helped point out things that were on sale, and really just made it fun.
Andy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Alexis was AWESOME! And helped us so much with the selection of the plants that will make our yard pop! She’s a gem!
Photos
Customer reviews
4.8 ★★★★★ 179 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Dee's ReviewsLocal Guide · 109 reviewsTotal number of Google reviews Dee's has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuch a great nursery! Many unique items to buy! Alexis was such a great help! Highly recommend you stop into this location!
Response from the owner · a week ago
Hi Diane - Thank you for this glowing review and your kind words about Alexis. We're so glad she was able to assist you and that you're enjoying our product selections. We look forward to seeing you again soon!
ogo igbokwe1 reviewTotal number of Google reviews ogo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI was disappointed with the customer service here. When I walked in, the staff were not very welcoming or friendly. I was essentially ignored until I had to ask if anyone worked there. As a customer, I expected to at least be acknowledged and greeted when entering the establishment. A little friendliness and willingness to help would have made a much better first impression. Unfortunately, my experience felt unwelcoming, and I hope they improve their customer service moving forward.
Response from the owner · 4 weeks ago
Thank you for sharing your feedback. We sincerely apologize that your visit to Cornelius Nursery did not reflect the friendly, welcoming experience we strive to provide every customer. We understand how important a positive first impression is, and we're disappointed to hear we fell short. We would love the opportunity to make things right, if you are willing, please send your contact information to [email protected] so we can reach out to you directly.
Aida M. NdiongueLocal Guide · 62 reviewsTotal number of Google reviews Aida has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleChad has been very helpful and very pleasant to talk to. He taught me a lot about Hydrangea, and plants in general.
Response from the owner · a month ago
Hi Aida - Thanks for this wonderful review! We're so glad to read that Chad gave you helpful plant information and great customer service. We'll be sure to pass this along so he gets recognition. We appreciate you shopping at Calloway's and hope to see you again soon!
Carolyn1 reviewTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCornelius Sugar Land staff are very knowledgeable in plant care. Carol, the Manager of the awesome gift shop is very creative and helpful with decorating projects. She is very patient and kind. She makes shopping a pleasure. I love this store. C. Teltschik
Response from the owner · 2 months ago
Hi Carolyn- thank you for your wonderful review! We are so happy to hear that Carol took amazing care of you. Thank you for shopping with us, we hope to see you soon!
RebeccaLocal Guide · 519 reviewsTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove the water fountains and lovely plants
Response from the owner · 2 months ago
Hi Rebecca - Thank you for the review! We greatly appreciate you taking the time to leave kind words about our Sugar Land location. We look forward to seeing you again soon!
J. K.Local Guide · 179 reviewsTotal number of Google reviews J. has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEvery time I come here, I am overwhelmed by what a great experience I have. Ms.Nancy,Ms.Madeline,Mr.John,Mr.DJ and Ms.Alexis are all beautiful people. Each one of them made me feel welcomed,kind, and very polite. Each one in some way, gave their all to make my shopping experience was a great one. They are very attentive to your needs. I love the selection and variety of products they provide as well. This business sets the bar in the way a business should practice when it comes to providing excellent customer service. 5 stars ⭐️⭐️⭐️⭐️⭐️ I came to this location on September 30, 2025, and just like I stated in my previous review, the words and my expression of my appreciation for Ms.Nancy and Ms.Alexis have been an experience that I can't speak enough on. Every time I come, I'm greeted as I come, and always asked how can you be assist me. I come in with many questions pertaining to gardening and the best products that will suit my needs. They are always knowledgeable, kind, and very patient with me, making sure that when I leave all my questions are answered and giving me the tools, meaning the information to have success when it comes to gardening. The many other staff members are kind always greets me as well. I give 5 stars to these two ladies in all areas.⭐️⭐️⭐️⭐️⭐️ Today I came on Tuesday May 26, 2026 in the morning. I was assisted by Ms.Wendy who I must say was phenomenal!!! She was very kind, knowledgeable and very patient, in helping with the many questions I had for her, to help choose the right products for my gardening needs. Ms.Wendy I met for the first time, as well as Ms.Nancy who has also always been phenomenal, assisting me for the many times I have visited. The staff here are very welcoming and helpful, and the layout of the many things they offer has always been appealing. If you are looking to find the best nursery, for your garden needs, you don't have to look no further. I give the staff and this nursery 5 stars in all areas.⭐️⭐️⭐️⭐️⭐️
Response from the owner · 4 years ago
J.K. thank you so much for the fantastic review! We are so glad to read that our team is able to provide you with a wonderful experience in our garden center every time you visit. Happy planting!
K BLocal Guide · 39 reviewsTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThat was my first visit to cornelius, and i've been going to the nurseries all my life. My experience was pleasantly surprising. One of the staff members, Sidni, made it extra special, though. She helped me to find my way around the nursery, Get an extra cart, helped point out things that were on sale, and really just made it fun.
Response from the owner · 5 months ago
We're so glad that you enjoyed your first visit! We appreciate this stellar review and thank you so much for taking the time to leave kind words about Sidni. We're glad to read that she was able to assist you with your gardening needs and provided great customer service. We'll be sure to forward this along to management so Sidni is given recognition. Happy planting and we look forward to seeing you again soon!
Andy Uschold6 reviewsTotal number of Google reviews Andy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlexis was AWESOME! And helped us so much with the selection of the plants that will make our yard pop! She’s a gem!
Response from the owner · 5 months ago
Hi Andy - We appreciate this stellar review and we thank you so much for taking the time to leave kind words about Alexis. We're glad to read that she gave you great customer service and that you're enjoying our plant selections. We'll be sure to forward this along to management so Alexis is given recognition. We hope to see you again soon!
Kazlyn Jones5 reviewsTotal number of Google reviews Kazlyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is my favorite nursery in town. All their plants are beautiful and well taken care of. The staff here are amazing! Thank you to Sydni for sharing helpful tips for caring for my plants, her knowledge and expertise was greatly appreciated.
Response from the owner · 5 months ago
Hi Kazlyn - Thank you for the review! We greatly appreciate you taking the time to leave kind words about our garden center and team, especially Sydni. We're glad to read that she was helpful and gave good customer service. We appreciate your loyalty and hope to see you again soon!
Business details
- Address: 6720 Hwy 90 Alt, Sugar Land, TX 77478
- Phone: (281) 201-6772
- Website: calloways.com
- Service area: Sugar Land, TX