House cleaning service · Columbia, SC · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%83+5.9Craft & service penalty71−2.9Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#97 of 114 apartment cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 15%
4.7★★★★★156 Google reviews · 23 photos
90%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
81%reviews answered by the owner
$180typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate CottageCare Columbia 4.7 out of 5 based on 156 reviews, noting that the owner responds to 81% of feedback. Customers frequently praise the team's punctuality, thorough attention to detail, and provision of necessary supplies, often describing staff as friendly and reliable. However, several low-star reviews criticize inconsistent performance, specifically citing incomplete cleaning of bathrooms, kitchens, and cabinets during move-in or move-out services despite adequate pricing.
Google rating: 4.7 out of 5 from 156 reviews (90% five-star).
Reviews on this page: 156 Google reviews (133 with written comments, 3 with photos).
Owner responses: the business replied to 81% of reviews.
Most recent review: October 26, 2026.
Service: Apartment Cleaning Service serving Columbia, South Carolina.
Data from Google, last updated November 4, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
CottageCare ColumbiaApartment Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CottageCare Columbia: 85/100 on this factor. Category median: 93.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CottageCare Columbia: 76/100 on this factor. Category median: 94.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CottageCare Columbia: 71/100 on this factor. Category median: 94.B
71
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CottageCare Columbia: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CottageCare Columbia: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CottageCare Columbia: 83/100 on this factor. Category median: 84.A
83
Bar = this company · dark tick = category median.
Star ratings
156 Google reviews we collected
4.7of 5
5 stars14190%
4 stars53%
3 stars00%
2 stars21%
1 star85%
Praise vs complaints
Phrases our text analysis found in 133 written reviews
97%praise
Praise22397%
Complaints73%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price431%
Reasonable969%
Overpriced00%
Not sure00%
$180-29% vs typical apartment cleaning services
Middle half of what 13 customers paid ($139–$241) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results8637%
Staff & attitude5524%
Would recommend3415%
Speed & response2410%
Honesty & trust136%
Price & value115%
Communication73%
What customers talk about
We read 133 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She gives the same attention to detail in every part of our house, showing her commitment to us and her work.”
“And it was OBVIOUSLY not clean which means they were conscious of the poor job they did.”
“Not only are they friendly and funny, they cleaned my house so well that it could be featured in House Beautiful.”
“I will absolutely use their services again and recommend them to others.”
“When they first came in they did a good job, but after that we were disappointed and cannot recommend them.”
“They arrive on time and work diligently to ensure all cleaning is completed as expected!”
“I had plans in tact to plave my house on the market tomorrow (which I worked very hard for and waited months to do).”
“Cottage Care provides excellent cleaning services with friendly staff and trustworthy cleaners in our home.”
“Cottage care hires good workers and their rates are reasonable.”
“The management staff are communicative and very detail orientated.”
People customers mention
Angie10 reviews
Shanna6 reviews
Sharla5 reviews
Elaine4 reviews
Madison4 reviews
Chapin3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired CottageCare Columbia for 4 kinds of job. Pick one to see what they paid and said.
JJeri5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I am so happy to find these two miracle women. Not only are they friendly and funny, they cleaned my house so well that it could be featured in House Beautiful. Elaine and Angie are exceptional!!
Paid $250–300Reasonable priceStandard cleaning
DDeborahLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I have been using Cottage Care for several years. I am very happy with the price, and they do an amazing job!
Paid $100–150Reasonable priceStandard cleaning+ Value
PPat5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Jeni's cleaning of my condo exceeded my wildest expectations. She thoroughly cleaned places I'd ignored for ages as well as doing all of the usual cleaning. Fortunately, she knew exactly what she was doing and needed no direction from me. When she left, my condo was cleaner than it's ever been. I'm so grateful.…
Paid $100–150Great price
KKaren9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Excellent service by the ladies cleaning our house! Friendly, professional, thorough and helpful. I will absolutely use their services again and recommend them to others.
Paid $150–200Reasonable priceGeneral housekeeping
KKathyLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Angie was so personal and took the extra time to make sure the house was sparkling clean. Loved her!
JJohn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Great cleaning and on time. Worked diligently and finished in the time I'd expect.
I am so happy to find these two miracle women. Not only are they friendly and funny, they cleaned my house so well that it could be featured in House Beautiful. Elaine and Angie are exceptional!!
Price assessment: Reasonable price
Price: $250–300
Services: Standard cleaning
Response from the owner · a week ago
We are so grateful you chose CottageCare! Thank you for sharing your feedback! We look forward to your next cleaning!
C
Charles Stearns3 reviewsiTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Thank you for your continued loyalty to our company! It is our pleasure to work with you and to meet your needs. We look forward to your next cleaning!
Thank you for the updated review. We are so grateful to have you as a customer!
S
Shirley Vickery6 reviewsiTotal number of Google reviews Shirley has written across all businesses on Google Maps, not just this one.
My special thanks to Angie, who feels like a member of our family now! She does such a beautiful job every time she cleans our house. I love walking in and seeing the floors, the bathrooms, and the kitchen sparkle. She gives the same attention to detail in every part of our house, showing her commitment to us and her work. She also connects with my family members and never forgets them! Thank you Angie for always being here and for being yourself!!!
Positive: Responsiveness, Quality, Professionalism, Value
Response from the owner · Edited 4 weeks ago
Thank you for taking the time to write this 5-star review and for your kind words regarding our team member Angie! We truly appreciate your feedback and look forward to your next cleaning!
D
Deborah FrostLocal Guide · 17 reviewsiTotal number of Google reviews Deborah has written across all businesses on Google Maps, not just this one.
I have been using Cottage Care for several years. I am very happy with the price, and they do an amazing job!
Price assessment: Reasonable price
Price: $100–150
Services: Standard cleaning
Positive: Value
Services: Standard cleaning
Response from the owner · Edited a month ago
Thank you for your continued loyalty to our company over the years! It is our pleasure to work with you and to meet your needs. We look forward to your next cleaning!
C
Carolyn Miner8 reviewsiTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
Hannah cleaned my house the last two cleans and she does an amazing job!
Price assessment: Reasonable price
Price: $150–200
Services: Standard cleaning
Response from the owner · a month ago
Thank you for the 5-star rating and compliments to our team member Hannah! We are grateful for your business, appreciate your feedback and look forward to your next cleaning!
P
Pat Black5 reviewsiTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
Jeni's cleaning of my condo exceeded my wildest expectations. She thoroughly cleaned places I'd ignored for ages as well as doing all of the usual cleaning. Fortunately, she knew exactly what she was doing and needed no direction from me. When she left, my condo was cleaner than it's ever been. I'm so grateful. Fingers crossed she'll be the person cleaning my condo in the future.
Price assessment: Great price
Price: $100–150
Response from the owner · Edited a month ago
Thank you so much for the wonderful feedback! We are grateful you chose to delegate the housecleaning to us, and we look forward to your next cleaning! Thanks for being a great customer!
Thank you for the updated review, we are so grateful to have you as a customer!
K
Karen Gresham9 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Excellent service by the ladies cleaning our house! Friendly, professional, thorough and helpful. I will absolutely use their services again and recommend them to others.
Price assessment: Reasonable price
Price: $150–200
Services: General housekeeping
Response from the owner · 2 months ago
Thank you so much for the wonderful feedback! We are grateful you chose to delegate the housecleaning to us, and we look forward to your next cleaning! Thank you for being a great customer!
K
Kevin Coleman9 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Angie was so personal and took the extra time to make sure the house was sparkling clean. Loved her!
Price assessment: Reasonable price
Price: $200–250
Services: Office & workplace cleaning
Response from the owner · 5 months ago
Thank you for the wonderful feedback regarding our team member Angie! We are grateful you chose to delegate the housecleaning to us, and we look forward to your next cleaning! Thank you for being a great customer!
S
Susie Bid Brown2 reviewsiTotal number of Google reviews Susie has written across all businesses on Google Maps, not just this one.
