Analyzing 8,531,7588.5M ReviewsFor 24,22124.2K Experts

Experts Reviews · Company report
CottageCare Columbia logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%83+5.9Craft & service penalty71−2.9Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

CottageCare Columbia

Columbia, SC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 114 apartment cleaning services · 4.7★ from 156 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CottageCare Columbia is better than 85% of apartment cleaning services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CottageCare Columbia is better than 76% of apartment cleaning services.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CottageCare Columbia is better than 71% of apartment cleaning services.B
71
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CottageCare Columbia is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CottageCare Columbia is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CottageCare Columbia is better than 83% of apartment cleaning services.A
83

Reviews for your job

Customers hired CottageCare Columbia for 4 kinds of job.

CottageCare Columbia for deep clean

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–350
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$271–$465
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Deep clean”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#38 / 71

All 17 Google reviews tagged “Deep clean”

Noelle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Madison and Jenni did a wonderful job!! They were very detailed and took great care to make sure everything was cleaned to my satisfaction. It was so amazing to see the transformation of our house after their hard work.

Paid $300–350Great priceDeep clean
Susan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Sharla is the best ever…she is very detailed and thorough with everything. She always ask if everything is ok and is very accommodating! Manager Shanna rocks, also! I am a very detail picky client. I could write a book about how wonderful Cottage Care is. Their charge is not the cheapest BUT I feel you get what you pay for.

Standard cleaningGeneral housekeepingDeep clean+ Responsiveness+ Punctuality+ Quality
Charleen10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Elyse is doing a fantastic job cleaning our house today. Her joyful spirit is infectious and her attention to detail is appreciated.

Standard cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
John8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very satisfied with service. Angie does a wonderful job. She is friendly and courteous. Kay and I are so appreciative of what she does for us!

Deep cleanGeneral housekeepingStandard cleaning
Maria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jordon did a great job. She was thorough and friendly. I was pleased with this service.

Deep cleanGeneral housekeeping
bedierLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They very professional and so kindly i like this company ❤️

Deep clean+ Responsiveness+ Punctuality+ Quality
MattLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They do what we're contracted to do, supervisor text 1st of week of service for changes then text on Thursday to confirm, we have service every 2 weeks,

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Jane8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kiersten did an excellent job cleaning our house! Jane Lawther

Deep clean+ Responsiveness+ Punctuality+ Quality
Tasha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Madison and Kirsten are the sweetest and do an amazing job each visit!

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Nathan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent service by this company! They was friendly, fast, and efficient. Highly recommended

Deep cleanMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
Victoria4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Angie has done a wonderful job cleaning our home. She's always friendly & takes great care to leave our home clean! Thankful for her work ethic and positive attitude! Would definitely recommend Cottage Care for your household cleaning needs.

Deep cleanStandard cleaning+ Quality
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Cottage Care House Cleaning does a wonderful job. Jordin leaves my house sparkling clean! This helps so much for this new mom of twins. Highly recommend!

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Jodi9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Everyone at Cottage Care is absolutely fabulous to deal with. Professional, timely and kind. We are thankful for their hard work and attention to detail. Simply the best clean in the Midlands. Thank you all!

Deep cleanStandard cleaningService not listed+ Professionalism
Megan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We’ve been using Cottage Care for several months since moving to the area. Hannah is professional and has great attention to detail. It is such a great feeling to come home to a clean house with little touches that show she cares about her work. We highly recommend Hannah and are grateful for the company’s communication.

Deep cleanStandard cleaning+ Punctuality+ Quality+ Professionalism
HarriettLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These ladies are extremely professional and detail-oriented! They have been cleaning for me for several months and have always impressed me. I highly recommend this company!

Deep clean+ Quality+ Professionalism
Janelle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They left my house looking spotless. I can’t wait to use them again.

Deep clean+ Punctuality+ Quality+ Professionalism
Niki4 years ago★★★★★

Rating only, no written review.

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality

Price

$180-29% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 69%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning44$158–$253
Deep clean17$271–$465
General housekeeping16$146–$277
Moving-related cleaning4$297–$490

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