Analyzing 8,555,4408.6M ReviewsFor 24,25324.3K Experts

Experts Reviews · Company report
CottageCare Columbia logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%83+5.9Craft & service penalty71−2.9Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

CottageCare Columbia

Columbia, SC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 114 apartment cleaning services · 4.7★ from 156 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CottageCare Columbia is better than 85% of apartment cleaning services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CottageCare Columbia is better than 76% of apartment cleaning services.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CottageCare Columbia is better than 71% of apartment cleaning services.B
71
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CottageCare Columbia is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CottageCare Columbia is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CottageCare Columbia is better than 83% of apartment cleaning services.A
83

Reviews for your job

Customers hired CottageCare Columbia for 4 kinds of job.

CottageCare Columbia for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$146–$277
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#32 / 50

All 16 Google reviews tagged “General housekeeping”

Karen9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent service by the ladies cleaning our house! Friendly, professional, thorough and helpful. I will absolutely use their services again and recommend them to others.

Paid $150–200Reasonable priceGeneral housekeeping
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Angie and Elaine are the best !! Thank you for making our life sparkle ;)

General housekeeping
Susan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Sharla is the best ever…she is very detailed and thorough with everything. She always ask if everything is ok and is very accommodating! Manager Shanna rocks, also! I am a very detail picky client. I could write a book about how wonderful Cottage Care is. Their charge is not the cheapest BUT I feel you get what you pay for.

Standard cleaningGeneral housekeepingDeep clean+ Responsiveness+ Punctuality+ Quality
Genevieve6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Always hard-working and great attention to detail! Very friendly :-) Elaine is terrific!!!

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
RayK5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I’m not sure if I want to share, Sharla is soooo goood. I’d like to keep her to myself !!! She ALWAYS does a great job… never disappointed. Carol Kitchen

General housekeeping+ Responsiveness+ Quality+ Professionalism
John8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very satisfied with service. Angie does a wonderful job. She is friendly and courteous. Kay and I are so appreciative of what she does for us!

Deep cleanGeneral housekeepingStandard cleaning
ManuelLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Courtney and Jacqueline did an excellent job last week doing my monthly home cleaning. Everything looks great

General housekeeping+ Punctuality+ Quality+ Professionalism
Maria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jordon did a great job. She was thorough and friendly. I was pleased with this service.

Deep cleanGeneral housekeeping
naomi8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

The young ladies did ok but it was good enough not for $305.80 I was told the Baseboard would be done and kitchen the light fixture still had dust on them if I had the time I could’ve done a better job I was referred to them from my sister. I was so excited about getting my daughters house clean for her birthday I…

General housekeepingService not listed+ Value
Renee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been using Cottage Care for about a year now. They are very dependable and responsive to any needs I may have and I am happy with their services.

General housekeeping
SCLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Angie & Bryana are awesome! So sweet, so friendly; great job cleaning!

General housekeepingStandard cleaning+ Punctuality+ Quality+ Professionalism
MattLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They do what we're contracted to do, supervisor text 1st of week of service for changes then text on Thursday to confirm, we have service every 2 weeks,

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Tasha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Madison and Kirsten are the sweetest and do an amazing job each visit!

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Happy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Angie does a great job for us! Very thorough and personable!

General housekeeping+ Responsiveness+ Punctuality+ Quality
Lauren1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

General housekeepingStandard cleaning+ Responsiveness+ Quality+ Professionalism
Niki4 years ago★★★★★

Rating only, no written review.

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality

Price

$180-29% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 69%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning44$158–$253
Deep clean17$271–$465
General housekeeping16$146–$277
Moving-related cleaning4$297–$490

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