Analyzing 8,531,7588.5M ReviewsFor 24,22124.2K Experts

Experts Reviews · Company report
CottageCare Columbia logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%83+5.9Craft & service penalty71−2.9Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

CottageCare Columbia

Columbia, SC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 114 apartment cleaning services · 4.7★ from 156 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CottageCare Columbia is better than 85% of apartment cleaning services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CottageCare Columbia is better than 76% of apartment cleaning services.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CottageCare Columbia is better than 71% of apartment cleaning services.B
71
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CottageCare Columbia is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CottageCare Columbia is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CottageCare Columbia is better than 83% of apartment cleaning services.A
83

Reviews for your job

Customers hired CottageCare Columbia for 4 kinds of job.

CottageCare Columbia for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.44
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$253
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#23 / 72
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 44 Google reviews tagged “Standard cleaning” · showing 20

Jeri5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I am so happy to find these two miracle women. Not only are they friendly and funny, they cleaned my house so well that it could be featured in House Beautiful. Elaine and Angie are exceptional!!

Paid $250–300Reasonable priceStandard cleaning
Charles3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Angie Is Awesome

Paid $100–150Reasonable priceStandard cleaning+ Quality+ Professionalism
DeborahLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I have been using Cottage Care for several years. I am very happy with the price, and they do an amazing job!

Paid $100–150Reasonable priceStandard cleaning+ Value
Carolyn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Hannah cleaned my house the last two cleans and she does an amazing job!

Paid $150–200Reasonable priceStandard cleaning
Steven7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

They are the best house cleaning service I’ve used. Very thorough, professional, and friendly. And Shanna goes out of her way to accommodate your needs.

Standard cleaning+ Responsiveness+ Punctuality+ Quality
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great cleaning and on time. Worked diligently and finished in the time I'd expect.

Paid $150–200Great priceStandard cleaning
Diane9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I absolutely 😍 be my Cottage Care team. They are thorough, and flexible! I have no problems letting them clean while I'm running errands

Paid $100–150Great priceStandard cleaning
Becky1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Cottage Care provides excellent cleaning services with friendly staff and trustworthy cleaners in our home. They arrive on time and work diligently to ensure all cleaning is completed as expected! We have come to think of Sharla as part of our family and only want her to clean for us as she provides consistent and trustworthy service!

Paid $150–200Reasonable priceStandard cleaning
Kelly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I started using Cottage Care in 2020 during the rental season for my house on Lake Murray. Shanna and her team have been amazing. They are incredibly flexible, professional and most important to me - reliable! Five years later (2025) it continues to be a great experience and I’m so fortunate to be doing business with this fantastic company.

Standard cleaning+ Responsiveness
Susan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Sharla is the best ever…she is very detailed and thorough with everything. She always ask if everything is ok and is very accommodating! Manager Shanna rocks, also! I am a very detail picky client. I could write a book about how wonderful Cottage Care is. Their charge is not the cheapest BUT I feel you get what you pay for.

Standard cleaningGeneral housekeepingDeep clean+ Responsiveness+ Punctuality+ Quality
Charleen10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Elyse is doing a fantastic job cleaning our house today. Her joyful spirit is infectious and her attention to detail is appreciated.

Standard cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Christie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Cottage Care is very reliable, professional, and courteous!! The Manager, Shanna, is always helpful and willing to help with scheduling when I have special circumstances. Margaret, the team member that cleans our home, always has a smile on her face, a good attitude, and does an awesome job!! Christie Chapin, SC

Standard cleaning
Dionne7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Before and after…thanks Angie!

Customer photo from Dionne's reviewCustomer photo from Dionne's review
Standard cleaning+ Responsiveness+ Quality+ Professionalism
Genevieve6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Always hard-working and great attention to detail! Very friendly :-) Elaine is terrific!!!

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
George10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sharla is great. Super nice to be around and does a great job.

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Stephen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always on time and in a good mood Thorough and asking questions on things that may need to be addressed Excellent everywhere every tine she leaves

Standard cleaning+ Responsiveness+ Punctuality+ Quality
John8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very satisfied with service. Angie does a wonderful job. She is friendly and courteous. Kay and I are so appreciative of what she does for us!

Deep cleanGeneral housekeepingStandard cleaning
Marty3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sharla is the best house cleaner we have ever had. She is very careful with delicate objects and clearly enjoys her work. Cottage care hires good workers and their rates are reasonable. Marty & Gail Elia

Standard cleaning+ Responsiveness+ Quality+ Professionalism
Richard5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sharla performs excellent work with great results. Her work is thorough and efficient.

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Marvin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent cleaning service and professional personnel make Cottage Care the only choice for us!

Standard cleaning+ Responsiveness+ Punctuality+ Quality

Show more standard cleaning reviews (24 more) →

Price

$180-29% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 69%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning44$158–$253
Deep clean17$271–$465
General housekeeping16$146–$277
Moving-related cleaning4$297–$490

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