Analyzing 8,065,3418.1M ReviewsFor 22,86822.9K Experts

Experts Reviews · Company report
CottageCare Ft. Wayne logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%71+5Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

CottageCare Ft. Wayne

Fort Wayne, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #43Position by Experts Score among all companies we track in this category. of 94 apartment cleaning services · 4.9★ from 426 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CottageCare Ft. Wayne is better than 94% of apartment cleaning services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CottageCare Ft. Wayne is better than 94% of apartment cleaning services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CottageCare Ft. Wayne is better than 94% of apartment cleaning services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CottageCare Ft. Wayne is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CottageCare Ft. Wayne is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CottageCare Ft. Wayne is better than 71% of apartment cleaning services.B
71

Reviews for your job

Customers hired CottageCare Ft. Wayne for 5 kinds of job.

CottageCare Ft. Wayne for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.171
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$253
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 61
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 171 Google reviews tagged “Standard cleaning” · showing 20

Debbie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★

The ladies that have been cleaning my house for the past several months are very courtious, thorough and efficient.

Paid $150–200Reasonable priceStandard cleaning
TomLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★

I think they do a great job. They have been our home for many years.

Paid $150–200Not sureStandard cleaning+ Responsiveness+ Value
Phil3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Excellence work and friends helpful!

Paid $100–150Reasonable priceStandard cleaning
Connie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★

Cottage Care has been cleaning my home for 12 years. All the cleaners do an excellent job. I would recommend them highly

Paid $150–200Reasonable priceStandard cleaning
Jason2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Very personable, thorough and caring toward our family. We love Karen and Rhonda.

Reasonable priceStandard cleaningGeneral housekeeping
Katherine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

They did an amazing job! Everything was sparkling and they were so friendly!

Paid $150–200Great priceStandard cleaning
EdLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

When we moved in, we had CottageCare do a deep-clean of our new home, and we have a weekly cleaning to keep the place clean and tidy. Our main cleaner is Ashley, who does a fantastic job cleaning our house!

Reasonable priceStandard cleaning
Erik6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Everyone does an absolute amazing job. Can’t recommend them enough.

Standard cleaning
Ciara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The cleaners showed up with such positive attitudes and were very friendly. They did a fabulous job cleaning and did more than I expected! I definitely plan to book again. Thank you!

Paid $250–300Reasonable priceStandard cleaningDeep clean
Jodi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Cottage Care is very thorough and pays attention to detail in their cleaning. My last visits from Kendra, Morgan and Sam have been great. Thanks!

Paid $200–250Reasonable priceStandard cleaningGeneral housekeeping
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The gals are always so friendly and meticulous! They even go above and beyond to make sure everything is perfect before they leave.

Paid $100–150Reasonable priceStandard cleaningGeneral housekeeping
Helen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Kalee did did a very good job anything else and how many stars

Standard cleaning
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★

Good job. 👏

Paid $150–200Reasonable priceStandard cleaning
Jeanette2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Always an amazing job!! Kalee an Kendra are courteous and very thorough!!

Paid $100–150Great priceStandard cleaningGeneral housekeeping
margery1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I highly recommend this company, and Leah who cleans my house. She is kind and considerate and does an amazing job of cleaning my home.

Paid $150–200Reasonable priceStandard cleaning
Shirley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Morgann was very polilte,profession. She was awsome

Paid $200–250Reasonable priceStandard cleaning
Pamela2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Morgan is delightful. Easy to work with and does a great job

Paid $100–150Reasonable priceStandard cleaning
Jim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Morgan. Does a great job. She is very friendly ,efficient,

Paid $100–150Reasonable priceStandard cleaning
Thad1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Cottage Care goes above and beyond!! We are thrilled with their work and highly recommend them!!

Reasonable priceStandard cleaningMoving-related cleaningDeep clean
MichelleLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Fantastic service. Recommend them to anyone looking for good cleaners.

Paid $250–300Great priceStandard cleaning

Show more standard cleaning reviews (151 more) →

Price

$196-20% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 71%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning171$158–$253
Deep clean49$271–$459
General housekeeping48$146–$247
Moving-related cleaning13$288–$477
Office & workplace cleaning2$126–$214

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