Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
CottageCare Peoria logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%89+12.6Replies to reviews 7%70+4.9Craft & service penalty92−0.8Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

CottageCare Peoria

East Peoria, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #41Position by Experts Score among all companies we track in this category. of 64 apartment cleaning services · 4.9★ from 289 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CottageCare Peoria is better than 90% of apartment cleaning services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CottageCare Peoria is better than 87% of apartment cleaning services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CottageCare Peoria is better than 92% of apartment cleaning services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CottageCare Peoria is better than 89% of apartment cleaning services.A
89
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CottageCare Peoria is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CottageCare Peoria is better than 70% of apartment cleaning services.B
70

Reviews for your job

Customers hired CottageCare Peoria for 4 kinds of job.

CottageCare Peoria for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.33
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$240
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 28
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 33 Google reviews tagged “General housekeeping” · showing 20

Misty8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

7/29/26-It’s been 2 years and I am still with Cottage Care for my cleaning needs. They come every other week and do such a great job that I am able to maintain in between. Amanda has been one of my primary cleaners. She is very friendly, upbeat, always thorough and just does an excellent job. With Cottage Care, if I…

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
Brittany3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I’ve been using Cottage Care for over a year now, and I can honestly say they’ve given me incredible peace of mind. What stands out most is their attention to detail, the quality of their cleaning, and the care they take to make sure the job is done right. They have a thorough quality inspection process, and it…

Paid $100–150Reasonable priceGeneral housekeeping
Josette7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I don’t normally leave reviews, but I had to take a moment to recognize Chenese from CottageCare. This past week has been one of the hardest I’ve had in a long time, and today I came home to a house that felt peaceful again. Chenese did an absolutely amazing job. Every room was spotless, every detail was taken care…

Great priceGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Stephen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Adrien cleaned our home and really did an excellent job!!! We have always. kept a "clean house" so our standards are very high. Adrien met and even exceeded our expectations.

Reasonable priceGeneral housekeeping
Barbara10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Recently started with Cottage Care as they were highly recommended by 2 sets of friends! Abigail is very organized and thorough. My hubby and I just walked around smiling when she finished. We are seniors and am very grateful a quality company, with great staff, is around to help out!

Great priceGeneral housekeepingDeep clean
Dawn11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I’ve been working with Cottage Care for about a year now, and they have consistently done a great job. Their house cleaning services are thorough, reliable, and always leave my home looking and feeling clean. They pay close attention to detail, from cleaning baseboards and floorboards to dusting ceiling fans and…

Paid $200–250Reasonable priceGeneral housekeeping
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Reliable cleaning at a fair price.

Paid $150–200Reasonable priceGeneral housekeeping
Arlene10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I’m very happy with Cottage Care. They take the time to understand what I need to be done, and they do a wonderful job of accomplishing what is needed. I highly recommend the Peoria, IL Cottage Care team. They are the best! Arlene B.

Paid $200–250Reasonable priceStandard cleaningGeneral housekeeping
Jonathan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Lala and her team have always done an excellent job! Would highly recommend!

Standard cleaningGeneral housekeeping
Nina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Today's cleaning was performed by Chenese and she did another amazing job. I love Cottage Care and how clean & neat my house is each time. Thank you!

Paid $150–200Reasonable priceStandard cleaning+ Responsiveness+ Punctuality
J4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

1st time to have cottage care. Carrie did an excellent job. She is very professional and a hard worker along with being nice. I will have the service again. Office staff is very helpful and professional.

Great priceGeneral housekeeping
Judy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Cher did a wonderful job for us. We had been gone for several months and the house was very dirty and dusty. She got it shipshape in one afternoon!

Standard cleaningGeneral housekeeping+ Quality
ChetnaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Absolutely amazing job! Thorough clean and you could immediately tell upon entering the house. Would highly recommend! They even did work I didn’t expect them to do!

General housekeepingDeep clean
Brittney7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We had both Maddie and Sydney for our first cleaning, and they even stayed cleaning through a bad storm!! And we had Cheri and Lyndsay for our second cleaning and it was just so wonderful coming home from work to a clean house!!!! My hubs has been home while they’ve been here both times, and he said they work their…

General housekeepingStandard cleaning
Kyle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Lindsay & Hailey did an excellent job! We were very impressed by the quality.

Deep cleanGeneral housekeeping+ Quality+ Value
Faye9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Masona always does a wonderful job. Recently Chenese started cleaning for us and she is also fabulous! Takes her time and does a great job.

General housekeeping+ Responsiveness+ Punctuality+ Quality
Claude3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service. Emily does an immaculate job and is very detail-oriented.

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Stephen13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chenese was prompt and professional.

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Kitty3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Abby was here yesterday - 5-2-23. Was happy to see her. She was on time & did an excellent job. I'm putting a request for her next time. Thanks

General housekeepingStandard cleaning+ Punctuality+ Professionalism
Elaine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Cheri did another amazing job today! I'm nim never disappointed with the ladies that came to my home. Friendly and compassionate people.

General housekeeping+ Responsiveness+ Punctuality+ Quality

Show more general housekeeping reviews (13 more) →

Price

$196-24% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 72%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning99$153–$277
General housekeeping32$139–$240
Deep clean25$247–$459
Moving-related cleaning8$259–$536

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