House cleaning service · East Peoria, IL · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%89+12.6Replies to reviews 7%70+4.9Craft & service penalty92−0.8Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#41 of 64 apartment cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 37%
4.9★★★★★289 Google reviews · 24 photos
94%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
85%reviews answered by the owner
$196typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate CottageCare Peoria 4.9 out of 5 based on 289 reviews, with the owner responding to 85 percent. Customers frequently praise the service for punctuality, flexible scheduling, clear communication, and thorough attention to detail during residential and deep cleans. While most feedback is positive, a small number of low-star reviews describe instances where cleaners arrived outside requested time windows, missed specific areas, or failed to follow through on promised post-service inspections.
Google rating: 4.9 out of 5 from 289 reviews (94% five-star).
Reviews on this page: 289 Google reviews (264 with written comments, 6 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: October 21, 2026.
Service: Apartment Cleaning Service serving East Peoria, Illinois.
Data from Google, last updated October 31, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
CottageCare PeoriaApartment Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CottageCare Peoria: 90/100 on this factor. Category median: 93.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CottageCare Peoria: 87/100 on this factor. Category median: 92.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CottageCare Peoria: 92/100 on this factor. Category median: 94.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CottageCare Peoria: 89/100 on this factor. Category median: 100.A
89
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CottageCare Peoria: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CottageCare Peoria: 70/100 on this factor. Category median: 77.B
70
Bar = this company · dark tick = category median.
Star ratings
289 Google reviews we collected
4.9of 5
5 stars27194%
4 stars93%
3 stars10%
2 stars31%
1 star52%
Praise vs complaints
Phrases our text analysis found in 264 written reviews
98%praise
Praise46398%
Complaints92%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price1221%
Reasonable4272%
Overpriced23%
Not sure23%
$196-24% vs typical apartment cleaning services
Middle half of what 49 customers paid ($146–$271) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results16635%
Staff & attitude11825%
Speed & response6313%
Would recommend5712%
Price & value286%
Honesty & trust214%
Communication194%
What customers talk about
We read 264 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They showed up on time, were very professional and did excellent work.”
“Awful service for a second chance.”
“They were prompt, hardworking, professional, very kind, and receptive to my needs.”
“Expectation was great services not being rude and dismissive”
“Lauren, our regular lady, is very detail-oriented, professional and responsive.”
“I highly recommend Tightest Care to anyone looking for a professional, dependable cleaning service.”
“I will not use this service again.”
“I also love that there are no hidden fees, no fines for cancellation or fees for missing a cleaning like my last cleaning service.”
“I’ve been using Cottage Care for over a year now, and I can honestly say they’ve given me incredible peace of mind.”
“Lala and the rest of the office staff are pleasant, efficient and easy to reach.”
People customers mention
Chenese10 reviews
Lala9 reviews
Stephanie7 reviews
Lindsay5 reviews
Hailey5 reviews
Jen5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired CottageCare Peoria for 4 kinds of job. Pick one to see what they paid and said.
KKAREN4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Sherry, Layla, Adriana were amazing. They were prompt, hardworking, professional, very kind, and receptive to my needs. They worked hard and did a great job! I appreciated the walk thru at the end. Any concerns I had were immediately addressed.
My only suggestion would be to have vacuum's that does a better job on carpet with lint and dog hair.
Paid $350–400Reasonable priceStandard cleaning
KKatie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Alix and Alex were amazing! My house was a train wreck and when I got home from work it was spotless! I am so happy that I decided to call cottage care and will for sure be using them again!
Paid $400–450Reasonable priceStandard cleaning
MMichaelLocal Guide · 37 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Service is terrific
Excellent attention to detail
Dependable and nice personality
Real keeper
La la is a great supervisor too. Excellent communication and follow through
Paid $100–150Reasonable priceStandard cleaning
AAliciaLocal Guide · 38 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Amazing service! They're very detailed and the accountability is top notch. We've been using them for years and have 0 complaints. Being very detailed oriented and a clean freak myself, I was nervous to relinquish control. I'm so thankful I did. It gives me back precious time with my family. Thank you cottage care team!!!
BBarb1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Cottage Care has cleaned our home for about 15 years now. We love their professional clean and attitude. They are flexible when i need them to be. The ladies are punctual and hard working.
Paid $200–250Reasonable priceStandard cleaning
RRuthAnnLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My experience with Cottage Care was incredible. My kitchen and bathroom look brand new. My area rug is cleaner than I can ever get it with my vacuum. I highly recommend Cottage Care.
Sherry, Layla, Adriana were amazing. They were prompt, hardworking, professional, very kind, and receptive to my needs. They worked hard and did a great job! I appreciated the walk thru at the end. Any concerns I had were immediately addressed.
My only suggestion would be to have vacuum's that does a better job on carpet with lint and dog hair.
Price assessment: Reasonable price
Price: $350–400
Services: Standard cleaning
Response from the owner · a week ago
What a wonderful review - THANK YOU for sharing your experience and feedback! We are so proud of our team and are grateful of your appreciation of their work and our services!
M
Michael Sparks1 reviewiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Alix and Alex were amazing! My house was a train wreck and when I got home from work it was spotless! I am so happy that I decided to call cottage care and will for sure be using them again!
Price assessment: Reasonable price
Price: $400–450
Services: Standard cleaning
Response from the owner · 3 weeks ago
Thank you for sharing your experience! We are so happy you chose to try out CottageCare and we are grateful for your feedback. We look forward to your next cleaning!
M
Michael VadisLocal Guide · 37 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Service is terrific
Excellent attention to detail
Dependable and nice personality
Real keeper
La la is a great supervisor too. Excellent communication and follow through
Price assessment: Reasonable price
Price: $100–150
Services: Standard cleaning
Response from the owner · Edited 3 weeks ago
What a wonderful message - THANK YOU for sharing your experience! We are so proud of our team and are grateful of your appreciation of their work and our services!
M
Mason HLocal Guide · 16 reviewsiTotal number of Google reviews Mason has written across all businesses on Google Maps, not just this one.
We have had only great experiences with cottage care. We have had multiple properties that Cottage Care has helped us with and they’ve done great every cleaning they’ve completed for us.
Response from the owner · 3 weeks ago
Thank you for taking the time to write this 5-star review and for your kind words regarding our team! We truly appreciate your feedback and look forward to your next cleaning!
F
F. Sharp7 reviewsiTotal number of Google reviews F. has written across all businesses on Google Maps, not just this one.
Excellent service! They're organized, efficient and knowledgeable. I have tried other cleaning companies before, but this is the best by far!
Response from the owner · 3 weeks ago
What a wonderful message - THANK YOU for sharing your experience with our company! We are so proud of our team and are grateful of your appreciation of their work and our services!
T
Theresa Nordwall7 reviewsiTotal number of Google reviews Theresa has written across all businesses on Google Maps, not just this one.
First time for me with Cottage Care, thanks to my sister! Had Great Cleaners! Just moved into this apartment so it was still very cluttered, but they did what I asked and more!! They’ll be coming back!!
Price assessment: Great price
Services: Moving-related cleaning, Deep clean
Response from the owner · 4 weeks ago
We are so grateful you chose CottageCare! Thank you for sharing your feedback regarding our team! We look forward to your next cleaning!
A
Alicia KassubeLocal Guide · 38 reviewsiTotal number of Google reviews Alicia has written across all businesses on Google Maps, not just this one.
Amazing service! They're very detailed and the accountability is top notch. We've been using them for years and have 0 complaints. Being very detailed oriented and a clean freak myself, I was nervous to relinquish control. I'm so thankful I did. It gives me back precious time with my family. Thank you cottage care team!!!
Price assessment: Great price
Price: $100–150
Services: Standard cleaning, Deep clean
Response from the owner · a month ago
Thank you for the wonderful review and for being such a GREAT customer all these years! We appreciate you and look forward to cleaning your home for many more years to come!
S
Sheila Tenbrook1 reviewiTotal number of Google reviews Sheila has written across all businesses on Google Maps, not just this one.
Cottage Care has cleaned our home for about 15 years now. We love their professional clean and attitude. They are flexible when i need them to be. The ladies are punctual and hard working.
Price assessment: Reasonable price
Price: $200–250
Services: Standard cleaning
Response from the owner · a month ago
Thank you for the wonderful review and for being such a GREAT customer all these years! We appreciate you and look forward to cleaning your home for many more years to come!
