Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts

Experts Reviews · Company report
CottageCare Peoria logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%89+12.6Replies to reviews 7%70+4.9Craft & service penalty92−0.8Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

CottageCare Peoria

East Peoria, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #41Position by Experts Score among all companies we track in this category. of 64 apartment cleaning services · 4.9★ from 289 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CottageCare Peoria is better than 90% of apartment cleaning services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CottageCare Peoria is better than 87% of apartment cleaning services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CottageCare Peoria is better than 92% of apartment cleaning services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CottageCare Peoria is better than 89% of apartment cleaning services.A
89
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CottageCare Peoria is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CottageCare Peoria is better than 70% of apartment cleaning services.B
70

Reviews for your job

Customers hired CottageCare Peoria for 4 kinds of job.

CottageCare Peoria for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.99
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$277
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 41
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 99 Google reviews tagged “Standard cleaning” · showing 20

KAREN4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Sherry, Layla, Adriana were amazing. They were prompt, hardworking, professional, very kind, and receptive to my needs. They worked hard and did a great job! I appreciated the walk thru at the end. Any concerns I had were immediately addressed. My only suggestion would be to have vacuum's that does a better job on carpet with lint and dog hair.

Paid $350–400Reasonable priceStandard cleaning
Katie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Alix and Alex were amazing! My house was a train wreck and when I got home from work it was spotless! I am so happy that I decided to call cottage care and will for sure be using them again!

Paid $400–450Reasonable priceStandard cleaning
MichaelLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Service is terrific Excellent attention to detail Dependable and nice personality Real keeper La la is a great supervisor too. Excellent communication and follow through

Paid $100–150Reasonable priceStandard cleaning
AliciaLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Amazing service! They're very detailed and the accountability is top notch. We've been using them for years and have 0 complaints. Being very detailed oriented and a clean freak myself, I was nervous to relinquish control. I'm so thankful I did. It gives me back precious time with my family. Thank you cottage care team!!!

Paid $100–150Great priceStandard cleaningDeep clean
Sheila1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great job Samantha!

Paid $200–250OverpricedStandard cleaning
Barb1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Cottage Care has cleaned our home for about 15 years now. We love their professional clean and attitude. They are flexible when i need them to be. The ladies are punctual and hard working.

Paid $200–250Reasonable priceStandard cleaning
poffmw1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Pleased with the cleaning performed.

Paid $100–150Not sureStandard cleaning+ Responsiveness+ Punctuality+ Quality
Misty8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

7/29/26-It’s been 2 years and I am still with Cottage Care for my cleaning needs. They come every other week and do such a great job that I am able to maintain in between. Amanda has been one of my primary cleaners. She is very friendly, upbeat, always thorough and just does an excellent job. With Cottage Care, if I…

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
Barbara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

She is very pleasant and very thorough and is helpful when I ask her for anything extra by

Paid $100–150Reasonable priceStandard cleaning
LeighLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

My house is challenging to clean with 2 dogs that shed. Cherese and the whole team take the time needed so my house looks great. I really enjoy a clean house, and they are flexible with scheduling

Paid $100–150Reasonable priceStandard cleaning
BrandonLocal Guide · 184 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Easy process to start. Initial online to phone call with customer care day later setting up details of wants and quote given. Crew was accommodating and respectful. Service manager is very hands on to accommodate any and all needs/requests. Pet friendly company. Very recommended to at least check into them if at all interested!

Paid $250–300Reasonable priceStandard cleaning
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Cottage Care has provided great service to me on a regular basis. I am very satisfied with the cleaning jobs and the flexibility of the company. Definitely would recommend!

Paid $250–300Reasonable priceStandard cleaning
Jon10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Alex was great. She is fantastic! Super friendly and cleans with great attention to detail. Couldn't ask for nicer. Have requested for her to be my regular cleaner as much as possible!

Paid $100–150Reasonable priceStandard cleaning+ Professionalism
Rafael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had my home cleaned and it turned out great!

Standard cleaning
Josette7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I don’t normally leave reviews, but I had to take a moment to recognize Chenese from CottageCare. This past week has been one of the hardest I’ve had in a long time, and today I came home to a house that felt peaceful again. Chenese did an absolutely amazing job. Every room was spotless, every detail was taken care…

Great priceGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Colleen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Friendly helper House looks great

Paid $100–150Reasonable priceStandard cleaning
Kris12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Cottage Care did an awesome job at our place. I would highly recommend them!! We are having some work done in our house so Abigail had to do some maneuvering to get everything spic and span and she did just that. She did a great job!! So pleased with her work

Paid $200–250Reasonable priceStandard cleaning
Denise2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

This was my first time using a cleaning agency. They kept me informed every step of the way! They arrived promptly and worked steadily for a good 4 hours. Jeff who cleaned was polite and hand washed floor in bathroom and kitchen which I’ve been unable to do. Lala the manager came and checked on things since this…

Paid $150–200Reasonable priceStandard cleaning
Victoria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great work, very professional

Paid $150–200Reasonable priceStandard cleaning
Ishrath9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

So amazing so kind! I loved having a clean home before they left! 🤍

Paid $150–200Great priceStandard cleaning

Show more standard cleaning reviews (79 more) →

Price

$196-24% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 72%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning99$153–$277
General housekeeping32$139–$240
Deep clean25$247–$459
Moving-related cleaning8$259–$536

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