Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
CottageCare Winter Garden & Ocoee logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%65+4.6Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

CottageCare Winter Garden & Ocoee

Winter Park, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 44 move-in/move-out cleaning services · 4.9★ from 192 Google reviews

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Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CottageCare Winter Garden & Ocoee is better than 93% of move-in/move-out cleaning services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CottageCare Winter Garden & Ocoee is better than 87% of move-in/move-out cleaning services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CottageCare Winter Garden & Ocoee is better than 99% of move-in/move-out cleaning services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CottageCare Winter Garden & Ocoee is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CottageCare Winter Garden & Ocoee is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CottageCare Winter Garden & Ocoee is better than 65% of move-in/move-out cleaning services.B
65

Reviews for your job

Customers hired CottageCare Winter Garden & Ocoee for 4 kinds of job.

CottageCare Winter Garden & Ocoee for deep clean

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$347–$614
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Deep clean”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 29
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Deep clean”

JohnLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Such a great experience! This was our first time ever having a cleaning service and we were absolutely delighted. From the inquiry through the cleaning customer service was top notch. The manager Crystal was very responsive and provided excellent customer service. She even stopped by to check-in to see how things…

Paid $200–250Great priceDeep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Dan11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I wanted to update my GOOGLE Review of CottageCare. They've taken the load off for us for over 20 years. Their standard of excellence continues. We could not be more pleased with the thoroughness and care that Jalonda, or an occasional substitute, takes every two weeks. Our floor tile looks great; our baths shine;…

Paid $150–200Reasonable priceStandard cleaningGeneral housekeepingDeep clean+ Responsiveness+ Punctuality+ Quality
CarolineLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We’ve had a great experience with them. No incidents of breaking things or mishandling things that I have heard about other cleaning services. They’re always on time. We always feel so at ease after they come to clean!

Paid $300–350Standard cleaningDeep clean
William11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Cottage Care Cleaners did a wonderful job! They were extremely thorough, professional, and paid attention to every detail. The team was also very kind and friendly, which made the whole experience even better. You can tell they are very hardworking and truly care about doing quality work. I highly recommend them to…

Deep clean
Laura2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jalonda at Cottage Care was absolutely fantastic! She cleaned areas that hadn’t been scrubbed in years! My home was fresh-smelling and sparkly clean…I’m so very pleased with her efforts. She worked hard the entire time she was in my home and I so appreciate the care she put into her work.

Not sureDeep clean
RichardLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tiki did a fantastic job. The house smells so clean now. It hasn’t looked this nice in years!!!

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
JustinLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We really appreciate Jalonda and will definitely be scheduling this routinely! Thanks again!

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Nancy16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Makel did a fabulous job cleaning my home! Outstanding cleaning/dusting of my master bedroom furniture which is a pain. Thank you so much! Tonya did a great job cleaning my house! Along with everything else my sliders haven’t looked this good for a long while. Thanks! CottageCare was so easy & a joy to deal with…

Customer photo from Nancy's review
Deep clean+ Professionalism
PatriciaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We loved having Tiki here to clean, I broke my leg and have been unable to keep our home as clean as I like. She did a fabulous job going above and beyond.

Customer photo from Patricia's review
Deep cleanOffice & workplace cleaning+ Responsiveness+ Punctuality+ Quality
Kristin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

CottageCare does a great job, thanks so much for your help in keeping my home clean!

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Christine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Wow! I’m impressed with the fantastic service and detail work. The two cleaning professionals were friendly, efficient, and didn’t miss a spot. I really appreciate how respectful they were of our home. Thanks to Victoria and Shandra for a job well done! (Hope I got your names right!)

Deep cleanStandard cleaning+ Punctuality+ Quality+ Professionalism
KeefLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Amazing cleaners, really detailed job. We even had an issue with our ac unit and it started to get hot and they just kept right on doing a great job. We will use them again, thank you!

Deep clean+ Quality+ Value
Stephanie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Fantastic!!! This crew dug deep and turned my house upside down! Then they neatly put it all back together again. Thorough, attentive, hard working. We have signed up for their package that is tailored to our needs. I haven’t had a professional cleaning service for years. I trust this will not be the case. Very happy!

Deep clean
Gina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Deep clean+ Responsiveness+ Punctuality+ Quality

Price

$236-4% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 62%Overpriced 0%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning43$158–$233
Deep clean14$347–$614
General housekeeping14$158–$335
Moving-related cleaning2$334–$809

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