House cleaning service · Winter Park, FL · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%65+4.6Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
Customers frequently praise the thoroughness of the cleaning, punctuality, and friendly staff, noting that the company maintains consistent service even when substitutes are assigned. Communication regarding scheduling and reminders is highlighted as a positive aspect, with the owner often checking in to ensure satisfaction. However, low-star reviews indicate frustration with the initial quote request process and perceived rudeness from management during customer interactions.
Google rating: 4.9 out of 5 from 192 reviews (97% five-star).
Reviews on this page: 192 Google reviews (175 with written comments, 11 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: September 15, 2026.
Service: Move-In/Move-Out Cleaning Service serving Winter Park, Florida.
Data from Google, last updated October 26, 2026.
Score profile vs other move-in/move-out cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyMove-In/Move-Out Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CottageCare Winter Garden & Ocoee: 93/100 on this factor. Category median: 92.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CottageCare Winter Garden & Ocoee: 87/100 on this factor. Category median: 89.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CottageCare Winter Garden & Ocoee: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CottageCare Winter Garden & Ocoee: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CottageCare Winter Garden & Ocoee: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CottageCare Winter Garden & Ocoee: 65/100 on this factor. Category median: 78.B
65
Bar = this company · dark tick = category median.
Star ratings
192 Google reviews we collected
4.9of 5
5 stars18697%
4 stars32%
3 stars00%
2 stars00%
1 star32%
Praise vs complaints
Phrases our text analysis found in 175 written reviews
99%praise
Praise30999%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price431%
Reasonable862%
Overpriced00%
Not sure18%
$236-4% vs typical move-in/move-out cleaning services
Middle half of what 11 customers paid ($176–$303) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results10032%
Staff & attitude7624%
Speed & response5317%
Would recommend3913%
Honesty & trust196%
Communication124%
Price & value124%
What customers talk about
We read 175 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They always do a great and thorough job cleaning our house.”
“She was very polite and besides hearing a vacuum didn’t even know she was there.”
“The manager Crystal was very responsive and provided excellent customer service.”
“I would highly recommend using Cottage Care for any cleaning needs, we knew right away and already scheduled routine service!”
“They are consistently dependable, and communication with their office for an occasional schedule change is pleasant and efficient.”
“Their communications are great for scheduling and reminders.”
“Everyone has been friendly and respectful, the price is fair, and the results are great.”
People customers mention
Tiki16 reviews
Crystal11 reviews
Sarah9 reviews
Jalonda7 reviews
Natasha5 reviews
West3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired CottageCare Winter Garden & Ocoee for 4 kinds of job. Pick one to see what they paid and said.
JohnLocal Guide · 48 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Such a great experience! This was our first time ever having a cleaning service and we were absolutely delighted. From the inquiry through the cleaning customer service was top notch. The manager Crystal was very responsive and provided excellent customer service. She even stopped by to check-in to see how things…
DarrenLocal Guide · 140 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
We've been using Cottage Care for a couple of years now. They always do a great and thorough job cleaning our house. Friendly cleaners (Jalonda and Sarah always do great) and Crystal in the office is helpful anytime we have a question or need to reschedule.
Paid $150–200Reasonable priceGeneral housekeeping
Janis5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Cottage Care of Winter Garden is a big help with keeping our house clean. Their communications are great for scheduling and reminders. If our usual cleaner, Tiki, is not available, another cleaner is sent and also does an excellent job. If you need help with house cleaning, I highly recommend Cottage Care!
Paid $100–150Reasonable priceGeneral housekeeping
Dan11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
I wanted to update my GOOGLE Review of CottageCare. They've taken the load off for us for over 20 years. Their standard of excellence continues. We could not be more pleased with the thoroughness and care that Jalonda, or an occasional substitute, takes every two weeks. Our floor tile looks great; our baths shine;…
CarolineLocal Guide · 40 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We’ve had a great experience with them. No incidents of breaking things or mishandling things that I have heard about other cleaning services. They’re always on time. We always feel so at ease after they come to clean!
Paid $300–350Standard cleaningDeep clean
Joe17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
We continue to use Cottage Care for our housecleaning needs and they continue to provide great service. Tiki is amazing and her work ethic is second to none! Thanks again for being so dependable!
Such a great experience! This was our first time ever having a cleaning service and we were absolutely delighted. From the inquiry through the cleaning customer service was top notch. The manager Crystal was very responsive and provided excellent customer service. She even stopped by to check-in to see how things were going. Jolanda was fantastic, things were cleaned extremely well and she even straightened some cluttered items on counters/desks. She was very polite and besides hearing a vacuum didn’t even know she was there. I would highly recommend using Cottage Care for any cleaning needs, we knew right away and already scheduled routine service!
Price assessment: Great price
Price: $200–250
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: General housekeeping
Services: Deep clean, Standard cleaning
Response from the owner · Edited 3 months ago
07/21/26. Thank you for your continued support of CottageCare! We are most grateful to have you as our customer!
Thank you so very much for taking the time to post such an awesome review! We are grateful for Jalonda's attention to detail and pleasant personality. Thank for you for allowing us to serve you and we look forward to your next cleaning!
Darren M.Local Guide · 140 reviewsiTotal number of Google reviews Darren has written across all businesses on Google Maps, not just this one.
We've been using Cottage Care for a couple of years now. They always do a great and thorough job cleaning our house. Friendly cleaners (Jalonda and Sarah always do great) and Crystal in the office is helpful anytime we have a question or need to reschedule.
Price assessment: Reasonable price
Price: $150–200
Services: General housekeeping
Response from the owner · Edited 3 months ago
07-17-2026 Thank you so very much for your praise of Jalonda and Sarah! We continue to be grateful for your loyalty to our company.
It was our pleasure to serve you! Thank you so very much for your review of our services! We're grateful you chose CottageCare.
Janis Jackson5 reviewsiTotal number of Google reviews Janis has written across all businesses on Google Maps, not just this one.
Cottage Care of Winter Garden is a big help with keeping our house clean. Their communications are great for scheduling and reminders. If our usual cleaner, Tiki, is not available, another cleaner is sent and also does an excellent job. If you need help with house cleaning, I highly recommend Cottage Care!
Price assessment: Reasonable price
Price: $100–150
Services: General housekeeping
Response from the owner · Edited 3 months ago
07-16-2026 Thank you Mrs. Jackson for your continued loyalty to our company! We appreciate you!
Thank you Mrs. Jackson for your 5 star review! We are grateful that you enjoy Tiki's cleaning but also endorse our other team members. We appreciate you!
Dan Beach11 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
I wanted to update my GOOGLE Review of CottageCare. They've taken the load off for us for over 20 years. Their standard of excellence continues. We could not be more pleased with the thoroughness and care that Jalonda, or an occasional substitute, takes every two weeks. Our floor tile looks great; our baths shine; they manage to make our sometimes chaotic kitchen look like new. They are consistently dependable, and communication with their office for an occasional schedule change is pleasant and efficient. Never a problem. Fairly priced. We recommend them strongly. We practically consider them as family.
Price assessment: Reasonable price
Price: $150–200
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Standard cleaning
Services: Standard cleaning, General housekeeping, Deep clean
Response from the owner · Edited 3 months ago
07-15-2026 Thank you for posting an additonal review for us! We appreciate you and Mrs. Beach being our loyal customers for almost three decades! Jalonda looks forward to cleaning for you and we are humbled by your words of praise. Thank you!
Oh my! What a stellar review of our company! We have so enjoyed cleaning for you and Mrs. Beach all these years! We consider you part of our CottageCare family - for sure!
Caroline BallesterosLocal Guide · 40 reviewsiTotal number of Google reviews Caroline has written across all businesses on Google Maps, not just this one.
We’ve had a great experience with them. No incidents of breaking things or mishandling things that I have heard about other cleaning services. They’re always on time. We always feel so at ease after they come to clean!
Price: $300–350
Services: Standard cleaning, Deep clean
Response from the owner · 3 months ago
Thank you for taking the time to post this wonderful review! We are so very glad you feel comfortable with our company.
Our goal is to deliver consistent quality service with integrity. We enjoy having you as our customer!
Joe Eckert17 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
We continue to use Cottage Care for our housecleaning needs and they continue to provide great service. Tiki is amazing and her work ethic is second to none! Thanks again for being so dependable!
Price assessment: Reasonable price
Price: $250–300
Services: Standard cleaning
Response from the owner · Edited 3 months ago
We are grateful for your praise of Tiki and CottageCare! We appreciate having you as our loyal customer. Thank you!
Janna Dormanblevins8 reviewsiTotal number of Google reviews Janna has written across all businesses on Google Maps, not just this one.
I have used cottage care since 2009. I have always had a good experience. They clean thoroughly. They come with smiles ready to go. Would highly recommend cottage care!
Price assessment: Great price
Price: $200–250
Services: General housekeeping
Response from the owner · 3 months ago
Thank you so very much for your praise of CottageCare! We love to make your house sparkle!
Cheryl AnnLocal Guide · 48 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
Toni does an excellent job cleaning my house. This week Tiki did the cleaning and she also is excellent.
I appreciate the use of masks since I have an immune-compromised issue. This service is just what I need! I also will add Jolanda to the list of hard working, excellent staff.
I love Cottage Care! Good price, perfect service.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: General housekeeping
Response from the owner · Edited 3 months ago
Thank you for updating your review today. We really enjoy having you as our customer!!!
Margaret Rushing7 reviewsiTotal number of Google reviews Margaret has written across all businesses on Google Maps, not just this one.
We have been using Cottage Care for some years now and our helper, Tiki, does an excellent job for us. I always tell her that no one cleans like she does; goes beyond the usual routine; and she is a delight to help us so cheerfully!
Response from the owner · 3 months ago
Thank you so very much for posting this review! We agree Tiki is very cheerful and happy to help!
Jackie Shore3 reviewsiTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
