Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
CottageCare Winter Garden & Ocoee logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%65+4.6Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

CottageCare Winter Garden & Ocoee

Winter Park, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 44 move-in/move-out cleaning services · 4.9★ from 192 Google reviews

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Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CottageCare Winter Garden & Ocoee is better than 93% of move-in/move-out cleaning services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CottageCare Winter Garden & Ocoee is better than 87% of move-in/move-out cleaning services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CottageCare Winter Garden & Ocoee is better than 99% of move-in/move-out cleaning services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CottageCare Winter Garden & Ocoee is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CottageCare Winter Garden & Ocoee is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CottageCare Winter Garden & Ocoee is better than 65% of move-in/move-out cleaning services.B
65

Reviews for your job

Customers hired CottageCare Winter Garden & Ocoee for 4 kinds of job.

CottageCare Winter Garden & Ocoee for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$335
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 25
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “General housekeeping”

JohnLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Such a great experience! This was our first time ever having a cleaning service and we were absolutely delighted. From the inquiry through the cleaning customer service was top notch. The manager Crystal was very responsive and provided excellent customer service. She even stopped by to check-in to see how things…

Paid $200–250Great priceDeep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
DarrenLocal Guide · 140 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

We've been using Cottage Care for a couple of years now. They always do a great and thorough job cleaning our house. Friendly cleaners (Jalonda and Sarah always do great) and Crystal in the office is helpful anytime we have a question or need to reschedule.

Paid $150–200Reasonable priceGeneral housekeeping
Janis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Cottage Care of Winter Garden is a big help with keeping our house clean. Their communications are great for scheduling and reminders. If our usual cleaner, Tiki, is not available, another cleaner is sent and also does an excellent job. If you need help with house cleaning, I highly recommend Cottage Care!

Paid $100–150Reasonable priceGeneral housekeeping
Dan11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I wanted to update my GOOGLE Review of CottageCare. They've taken the load off for us for over 20 years. Their standard of excellence continues. We could not be more pleased with the thoroughness and care that Jalonda, or an occasional substitute, takes every two weeks. Our floor tile looks great; our baths shine;…

Paid $150–200Reasonable priceStandard cleaningGeneral housekeepingDeep clean+ Responsiveness+ Punctuality+ Quality
Janna8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have used cottage care since 2009. I have always had a good experience. They clean thoroughly. They come with smiles ready to go. Would highly recommend cottage care!

Paid $200–250Great priceGeneral housekeeping
CherylLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Toni does an excellent job cleaning my house. This week Tiki did the cleaning and she also is excellent. I appreciate the use of masks since I have an immune-compromised issue. This service is just what I need! I also will add Jolanda to the list of hard working, excellent staff. I love Cottage Care! Good price, perfect service.

General housekeeping+ Responsiveness+ Punctuality+ Quality
TFLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I was hesitant about hiring a house cleaning company but after doing some research and speaking with the owner of this company, Crystal, I was pretty sure CottageCare would be a good choice. They were!! EXCELLENT service!! Very thorough; no skimping on the work or taking shortcuts. Sarah & Jalonda arrived on time…

Great priceGeneral housekeeping
Dennine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We've had the pleasure of using Cottage Care for our cleaning services for 20 years! The team is extremely caring with our home, listens to our needs (and change requests over time) and I would highly recommend their services.

Standard cleaningGeneral housekeeping
RichardLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tiki did a fantastic job. The house smells so clean now. It hasn’t looked this nice in years!!!

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Lily6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jalonda and Destiny were amazing! I needed the help, and they did a fantastic job.

General housekeeping+ Punctuality+ Quality+ Professionalism
peggyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Tiki did my home and she was very thorough and while she was here the supervisor Crystal came to inspect her work I was very impressed!! They are a top notch company as far as I am concerned having them come back every two weeks 😊

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Jacky4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

On time and consistent in up keeping level of service at every visit.

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Helen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Loved Makell she was great

General housekeepingStandard cleaning+ Responsiveness+ Quality
Donna10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

My floors are beautiful. My kitchen and bathrooms sparkle. Mekala is the best!

Customer photo from Donna's reviewCustomer photo from Donna's review
General housekeeping+ Responsiveness+ Punctuality+ Value
E3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality

Price

$236-4% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 62%Overpriced 0%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning43$158–$233
Deep clean14$347–$614
General housekeeping14$158–$335
Moving-related cleaning2$334–$809

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