Upholstery cleaning service · Hoboken, NJ · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%75+5.3Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 26 upholstery cleaningiPosition by Experts Score among all companies we track in this category. · better than 72%
5.0★★★★★772 Google reviews · 121 photos
99%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$374typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate the service five stars based on seven hundred and seventy-two reviews, noting that the owner responds to ninety-seven percent of feedback. Customers frequently cite punctuality, professional communication, and reasonable pricing, while praising the thorough removal of stains and odors from carpets and upholstery. One low-star review criticized the refusal to provide a rough phone estimate, stating the company insisted on in-person quotes instead.
Google rating: 5.0 out of 5 from 772 reviews (99% five-star).
Reviews on this page: 772 Google reviews (727 with written comments, 60 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 22, 2026.
Service: Upholstery Cleaner serving Hoboken, New Jersey.
Data from Google, last updated October 25, 2026.
Score profile vs other upholstery cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyUpholstery Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Couch & Carpet Cleaning Doctor Fabric: 99/100 on this factor. Category median: 96.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Couch & Carpet Cleaning Doctor Fabric: 99/100 on this factor. Category median: 94.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Couch & Carpet Cleaning Doctor Fabric: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Couch & Carpet Cleaning Doctor Fabric: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Couch & Carpet Cleaning Doctor Fabric: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Couch & Carpet Cleaning Doctor Fabric: 75/100 on this factor. Category median: 88.B
75
Bar = this company · dark tick = category median.
Star ratings
772 Google reviews we collected
5.0of 5
5 stars76699%
4 stars30%
3 stars10%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 727 written reviews
100%praise
Praise1,456100%
Complaints50%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1232%
Reasonable2157%
Overpriced00%
Not sure411%
$374+56% vs typical upholstery cleaning
Middle half of what 25 customers paid ($303–$497) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results44831%
Speed & response29920%
Staff & attitude27119%
Would recommend23616%
Price & value1138%
Communication675%
Honesty & trust272%
What customers talk about
We read 727 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great job, goof customer communication through appointment set up.”
“Very friendly, respectful, quick and worth the money.”
“Joel the technician was professional going the extra step to insure the customer was satisfied”
“Highly recommend Doctor Fabric for anyone looking for quality service at a great price.”
“Cant recommend them enough - very professional, thorough, quick and worth every penny.”
“The service was great, and the price was very reasonable.”
“Didn’t over promise on service abilities or overcharge me and was done really quick.”
“They took their time, explained the process, and did an amazing job.”
“I have to admit, my sofa was extremely dirty, and it was honestly causing me a lot of stress.”
People customers mention
Drew42 reviews
Joel23 reviews
Edward10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
What reviewers say about Couch & Carpet Cleaning Doctor Fabric
From 330 detailed written reviews; every point below is quoted in at least one review.
Crystal6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
We had a great experience with Doctor Fabric! Joel did an excellent job cleaning our couch, and it looks so much better. The service was great, and the price was very reasonable. Highly recommend Doctor Fabric for anyone looking for quality service at a great price. Thank you!
We’ll definitely use them again!
Paid $150–200Great price
Stephanie8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We were ready to toss our couch to the curb because of the condition it was in. Between the dog and my two kids it had seen better days. I’m THRILLED with the job the Couch Doctors did on our couch to give it a second life. It looks like a brand new couch! The tech was extremely thorough and took the time to clean…
Paid $350–400Great price
AlexLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Doctor Fabric was fantastic, I appreciate the hard work getting my carpet cleaned and on a tight time frame because I was moving! I would absolutely recommend them and will use them again at my home in Totowa. Appreciate also Andrew fit me into the schedule quickly!
Paid $500+
Bridget1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Drew was very professional and thorough. He paid close attention to detail and made my tired carpet and chairs look brand new.
Also, great customer support through the whole process of estimate, scheduling, etc.
Would definitely recommend these guys.
Paid $300–350Not sure
GemmaLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We've had our cream-colored couch for 20 years or so, and it's never been cleaned before. We inquired with another service but they told us it would be impossible to clean because of the type of fabric it is. Thought it was a hopeless case until we found Dr. Fabric. The tech, Drew, did an AMAZING job! He worked…
Paid $400–450Reasonable price
Aniyah3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Absolutely wonderful couch cleaning service! The team was professional, friendly, and arrived right on time. They did an amazing job removing stains, dirt, and odors, and my couch looks and feels almost brand new again. I really appreciated their attention to detail and how carefully they treated the fabric.
The…
We had a great experience with Doctor Fabric! Joel did an excellent job cleaning our couch, and it looks so much better. The service was great, and the price was very reasonable. Highly recommend Doctor Fabric for anyone looking for quality service at a great price. Thank you!
We’ll definitely use them again!
Price assessment: Great price
Price: $150–200
Dylan De Falco1 reviewiTotal number of Google reviews Dylan has written across all businesses on Google Maps, not just this one.
We were ready to toss our couch to the curb because of the condition it was in. Between the dog and my two kids it had seen better days. I’m THRILLED with the job the Couch Doctors did on our couch to give it a second life. It looks like a brand new couch! The tech was extremely thorough and took the time to clean every small crevice to make sure it was spotless. I will definitely be calling them again should we need another cleaning! Communication was also fantastic!
Price assessment: Great price
Price: $350–400
Response from the owner · a week ago
Thanks a ton! Gotta love a good couch revival! Dealing with pets and kids is no joke, so I'm thrilled our technician got it looking like it just came off the showroom floor. Thanks for trusting us!
AlexLocal Guide · 8 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Doctor Fabric was fantastic, I appreciate the hard work getting my carpet cleaned and on a tight time frame because I was moving! I would absolutely recommend them and will use them again at my home in Totowa. Appreciate also Andrew fit me into the schedule quickly!
Price: $500+
Response from the owner · 2 weeks ago
Awesome, thank you! Moving is stressful enough, so we're always happy to hustle and accomodate any immediate needs. Glad Drew got those carpets looking great, and we look forward to helping you out at the new spot in Totowa!
osiris colon jorge2 reviewsiTotal number of Google reviews osiris has written across all businesses on Google Maps, not just this one.
I'm absolutely thrilled with the work! Drew did an incredible job. My sofa feels and smells brand new!
I have to admit, my sofa was extremely dirty, and it was honestly causing me a lot of stress. Seeing and smelling how bad it had gotten would put me in a bad mood, and I didn't even feel like sitting on it
anymore.
But Drew completely restored my peace of mind! Now 1 can sit back, relax, and actually enjoy my sofa again. I'm so happy with the results and truly grateful for the amazing job he did. Highly recommend!
Price assessment: Great price
Response from the owner · 2 weeks ago
Wow, thanks so much for this incredible review! Nothing better than bringing older furniture back to life and exceeding expectations. So glad we got everything restored, especially your peace of mind. Thanks for trusting our team! Appreciate the high recommendation!
Katie Whyde8 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
