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Counseling Unconditionally

Mental health service · Louisville, KY · reviewed since 2024

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%92+28.3Experts Score= 95Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 40 marriage counselorsPosition by Experts Score among all companies we track in this category. · better than 77%
5.0 ★★★★★ 37 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Oct 2026latest review

Counseling Unconditionally at a glance

Google reviewers award Counseling Unconditionally a perfect 5.0 rating from 37 reviews, noting that the owner responds to all feedback. Clients describe the office as clean, calm, and welcoming, with activities available for children during wait times. Recurring themes highlight staff punctuality, responsiveness, and compassionate communication, particularly for children and families dealing with anxiety, trauma, or life transitions. No common criticisms appear in the provided excerpts, which consistently praise the therapeutic environment and individual counselor rapport.

  • Google rating: 5.0 out of 5 from 37 reviews (100% five-star).
  • Reviews on this page: 37 Google reviews (32 with written comments).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: October 9, 2026.
  • Service: Marriage Counselor serving Louisville, Kentucky.

Data from Google, last updated October 25, 2026.

Score profile vs other marriage counselors

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction97Reliability92Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 97 (median 81)Reliability: 92 (median 75)Momentum: 100 (median 100)
Counseling UnconditionallyMarriage Counselors median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Counseling Unconditionally: 97/100 on this factor. Category median: 81.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Counseling Unconditionally: 92/100 on this factor. Category median: 75.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Counseling Unconditionally: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 91.–
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Bar = this company · dark tick = category median.

Star ratings

37 Google reviews we collected

  • 5 stars37100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 32 written reviews

  • Praise4596%
  • Complaints24%

Topic share

How often each topic comes up in the written reviews

  • Would recommend1940%
  • Staff & attitude1838%
  • Quality & results511%
  • Speed & response24%
  • Communication24%
  • Honesty & trust12%

What customers talk about

We read 32 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I've had the privilege of working with Courtney Morgan, and I can’t recommend her enough.”
    “Courtney is a great child therapist and I can't recommend her enough.”
  • “She was very personable and willing to do whatever was needed to help me with my assignment!”
  • “She did an amazing job helping me deal with trauma and anxiety.”
  • “I reached out to Courtney and she was quick to respond as well as eager to help!”
  • “Courtney was very easy to talk to and made sure I was comfortable.”
  • “Courtney has been great at building trust and rapport with me to make the therapy experience as comfortable as possible.”

People customers mention

  • Courtney 5 reviews
  • Morgan 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Ian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Wonderful experience. Caring and patient treatment. Works wonderfully with my kids and myself. Highly recommend. I appreciate Erica’s knowledge and care.

Raegan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Counseling Unconditionally has been the best! They hear me and give amazing feedback. Everyone is so welcoming and kind. The support and encouragement this place gives is unmatched!!

Maddy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I am currently a grad student and was in need of an interview for one of my courses. I reached out to Courtney and she was quick to respond as well as eager to help! She was very personable and willing to do whatever was needed to help me with my assignment! I enjoyed getting to know more about her and Counseling Unconditionally as a whole:)

Jason5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Amanda is an amazing counselor. She helped me go through a major life transition. She is an excellent listener, very compassionate, and really knows how to bring out the best in people to get them to their desire outcome. I could not have done it without her. Highly recommend Amanda!

Peyton1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Everyone at Counseling Unconditionally was so warm and welcoming! Courtney was very easy to talk to and made sure I was comfortable. Would highly recommend Counseling Unconditionally!

Tahereh4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ashley was very welcoming and helped me with my anxieties. I’ve grown so much as a person and I’m so thankful to have found her!!

Photos

Customer reviews

5.0 ★★★★★ 37 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Ian Anderson1 reviewTotal number of Google reviews Ian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wonderful experience. Caring and patient treatment. Works wonderfully with my kids and myself. Highly recommend. I appreciate Erica’s knowledge and care.

Response from the owner · 2 weeks ago

Thank you so much for taking the time to share this, Ian! We appreciate your kind words.

Raegan DeMuesy2 reviewsTotal number of Google reviews Raegan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Counseling Unconditionally has been the best! They hear me and give amazing feedback. Everyone is so welcoming and kind. The support and encouragement this place gives is unmatched!!

Response from the owner · 6 months ago

Thank you so much for sharing your positive experience, Raegan!

Maddy cook1 reviewTotal number of Google reviews Maddy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I am currently a grad student and was in need of an interview for one of my courses. I reached out to Courtney and she was quick to respond as well as eager to help! She was very personable and willing to do whatever was needed to help me with my assignment! I enjoyed getting to know more about her and Counseling Unconditionally as a whole:)

Response from the owner · 7 months ago

Thank you so much for sharing your experience, Maddy! We really prioritize responding quickly and making sure anyone who reaches out feels supported. I'm so glad to hear we were able to help.

Jason Ballard5 reviewsTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amanda is an amazing counselor. She helped me go through a major life transition. She is an excellent listener, very compassionate, and really knows how to bring out the best in people to get them to their desire outcome. I could not have done it without her. Highly recommend Amanda!

Response from the owner · 9 months ago

Thank you so much for taking the time to share your experience, Jason! Amanda is incredible, and we're so happy to hear you've enjoyed working with her.

Peyton Gahm1 reviewTotal number of Google reviews Peyton has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everyone at Counseling Unconditionally was so warm and welcoming! Courtney was very easy to talk to and made sure I was comfortable. Would highly recommend Counseling Unconditionally!

Response from the owner · a year ago

Thank you so much for taking the time to share your experience, Peyton! It is very important to us that everyone who walks into our office feels welcomed and comfortable.

Tahereh Alamdari4 reviewsTotal number of Google reviews Tahereh has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ashley was very welcoming and helped me with my anxieties. I’ve grown so much as a person and I’m so thankful to have found her!!

Response from the owner · a year ago

Thank you so much for sharing this with us! Ashley is really wonderful.

Lillie Roberts6 reviewsTotal number of Google reviews Lillie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ashley is amazing! She is so attentive, kind, understanding, and you can really tell she truly cares and listens to you. She has helped my anxiety tremendously and continues to do so. I would recommend her to anyone!!

Response from the owner · a year ago

Thank you so much for sharing your experience with Ashley!! She’s truly the best and we love having her here. I’m so glad to hear that you’ve enjoyed your time with her and that your anxiety is improving.

Hannah Shofner1 reviewTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My 9yo daughter has been seeing Morgan for about 6 months! The changes are noticeable- she is feeling more confident, less anxious and making friends more easily. She is performing better at school and in extracurriculars. She looks forward all week to her sessions. Highly recommend 10/10

Response from the owner · a year ago

Thank you so much for sharing your experience and for your recommendation! I am thrilled to hear how your daughter is thriving while working with Morgan.

Maisie Nevitt10 reviewsTotal number of Google reviews Maisie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We absolutely love Morgan! My kiddos are obsessed with her and look forward to every visit. They actually get so upset when we have to cancel for any reason. Counseling Unconditionally is so clean and inviting and it always smells amazing when you walk in. We love it here so so much and we are so grateful for Morgan!

Response from the owner · a year ago

Thank you so much for your kind review, Maisie! I’m so glad to hear that your kiddos are loving our space and their sessions with Morgan — We think she’s great, too!

Hailey Yates1 reviewTotal number of Google reviews Hailey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Morgan W is a wonderful person as a whole. She is very patient and engaging with her clients . A great therapist for this practice!

Response from the owner · a year ago

Thank you for sharing your experience, Hailey! We love having Morgan on our team.

Counseling Unconditionally on Google Maps →

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