Pet boarding service · Shelbyville, TN · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%14+1Craft & service penalty99−0.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#29 of 64 pet boarding facilitiesiPosition by Experts Score among all companies we track in this category. · better than 56%
4.9★★★★★98 Google reviews · 15 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Countryside Pet Boarding in Shelbyville, TN, maintains a 4.9 out of 5 rating based on 98 reviews, with the owner responding to 22 percent of feedback. Customers frequently praise the facility for reasonable pricing, clean environments, and attentive communication regarding pet health and behavior. Recurring themes include positive experiences with both boarding and grooming services, where staff are described as knowledgeable and accommodating. The provided excerpts contain no low-star reviews or common criticisms.
Google rating: 4.9 out of 5 from 98 reviews (96% five-star).
Reviews on this page: 98 Google reviews (69 with written comments, 7 with photos).
Owner responses: the business replied to 22% of reviews.
Most recent review: October 21, 2026.
Service: Pet Boarding Facility serving Shelbyville, Tennessee.
Data from Google, last updated October 25, 2026.
Score profile vs other pet boarding facilities
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Countryside Pet BoardingPet Boarding Facilities median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Countryside Pet Boarding: 90/100 on this factor. Category median: 86.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Countryside Pet Boarding: 82/100 on this factor. Category median: 78.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Countryside Pet Boarding: 99/100 on this factor. Category median: 96.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Countryside Pet Boarding: 100/100 on this factor. Category median: 96.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Countryside Pet Boarding: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Countryside Pet Boarding: 14/100 on this factor. Category median: 42.F
14
Bar = this company · dark tick = category median.
Star ratings
98 Google reviews we collected
4.9of 5
5 stars9496%
4 stars00%
3 stars22%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 69 written reviews
98%praise
Praise6598%
Complaints12%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price550%
Reasonable550%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2538%
Would recommend1320%
Quality & results914%
Price & value812%
Honesty & trust711%
Speed & response23%
Communication23%
What customers talk about
We read 69 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Happy, healthy pets and friendly, kind care-all in a pristine setting.”
“Highly recommend this place to anyone and everyone!”
“Christy and her amazing team provide top-notch care and love every time they visit.”
“Their pricing is fair and comparable to most of the other places we’ve gone.”
“Don't hesitate to call if you're looking for somewhere you can trust.”
“Extremely reliable and very fast to respond when asked.”
“Communicating was easy.”
People customers mention
Christy4 reviews
Jon3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Countryside Pet Boarding for 3 kinds of job. Pick one to see what they paid and said.
PamelaLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
This place is amazing! I had never boarded my dog since rescuing him and was faced with no other option. From the moment I spoke on the phone with them, to touring the spot, to dropping him off, to being in another country for 10 days, to picking him up, they were amazing every single step of the way. Highly recommend this place to anyone and everyone!!
Great priceDog boarding
BrandonLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Best dog kennel in the state. The owner is one of the most pleasant people I've ever dealt with and she is always so accommodating. Service is great and I'm convinced my dog likes it better here than at home. Don't hesitate to call if you're looking for somewhere you can trust.
Great priceDog groomingDog boarding
ArtLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
They are great! We have a German Shepherd and the owner, Christy, is very knowledge about all sorts of things. She even spotted after we had first got Willow, she was allergic to chicken. They take great care of your pets when boarding. Their deshed bath is amazing! I highly recommend them for your boarding and bathing needs!
Great priceDog groomingDog boarding
KenzyLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
They’re great! Our dogs have been boarded here, and groomed! When they were boarded for the first time three separate people made sure to tell me our anxious guy had an upset tummy while he was there (no fault of the facility, he’s just super sensitive all the way around). I really appreciated that all of them…
Reasonable priceOther pet boarding
MWHIVLocal Guide · 101 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
My mother's dog had to stay for an extended period and we weren't worried at all about her. Whenever the dog gets in the car and realizes that we aren't going there, you can tell she is disappointed.
Great price
GracieLocal Guide · 339 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Our doggos love it here. The best value out of all the boarding places around here. Our dogs come back all squeaky clean, and the loves they give the owner of this place when they leave speaks volumes. Our dogs seem to have a great time when staying here
This place is amazing! I had never boarded my dog since rescuing him and was faced with no other option. From the moment I spoke on the phone with them, to touring the spot, to dropping him off, to being in another country for 10 days, to picking him up, they were amazing every single step of the way. Highly recommend this place to anyone and everyone!!
Price assessment: Great price
Services: Dog boarding
Ken TravisLocal Guide · 54 reviewsiTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
Best dog kennel in the state. The owner is one of the most pleasant people I've ever dealt with and she is always so accommodating. Service is great and I'm convinced my dog likes it better here than at home. Don't hesitate to call if you're looking for somewhere you can trust.
Price assessment: Great price
Services: Dog grooming, Dog boarding
Response from the owner · 2 months ago
Thank you so much! We appreciate yall and absolutely adore Merle ♥️
Kenny SmithLocal Guide · 100 reviewsiTotal number of Google reviews Kenny has written across all businesses on Google Maps, not just this one.
They are great! We have a German Shepherd and the owner, Christy, is very knowledge about all sorts of things. She even spotted after we had first got Willow, she was allergic to chicken. They take great care of your pets when boarding. Their deshed bath is amazing! I highly recommend them for your boarding and bathing needs!
Price assessment: Great price
Services: Dog grooming, Dog boarding
Kenzy GilbertLocal Guide · 14 reviewsiTotal number of Google reviews Kenzy has written across all businesses on Google Maps, not just this one.
They’re great! Our dogs have been boarded here, and groomed! When they were boarded for the first time three separate people made sure to tell me our anxious guy had an upset tummy while he was there (no fault of the facility, he’s just super sensitive all the way around). I really appreciated that all of them wanted to make sure we knew! They also remembered him when we took him to be groomed the next time (queue the “ahhh sorry……I know he’s rough with his nails being trimmed”). But, nonetheless, he was still well groomed along with our other dog! Their pricing is fair and comparable to most of the other places we’ve gone. We’ll continue using them for the foreseeable future. 🥰
Price assessment: Reasonable price
Services: Other pet boarding
Response from the owner · a year ago
Thank you so much! We adore your babies and look forward to seeing them♥️
MWHIV FKA The DudeLocal Guide · 101 reviewsiTotal number of Google reviews MWHIV has written across all businesses on Google Maps, not just this one.
My mother's dog had to stay for an extended period and we weren't worried at all about her. Whenever the dog gets in the car and realizes that we aren't going there, you can tell she is disappointed.
Price assessment: Great price
Response from the owner · a year ago
Thank you!!!! We love her 🩷
M
Matt Fleck3 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
