Experts Reviews · Company report
Courtesy Air Conditioning & Heating logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%37+2.6Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Courtesy Air Conditioning & Heating

Houston, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 60 heat pump installation services · 5.0★ from 224 Google reviews

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Courtesy Air Conditioning & Heating is better than 99% of heat pump installation services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Courtesy Air Conditioning & Heating is better than 96% of heat pump installation services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Courtesy Air Conditioning & Heating is better than 100% of heat pump installation services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Courtesy Air Conditioning & Heating is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Courtesy Air Conditioning & Heating is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Courtesy Air Conditioning & Heating is better than 37% of heat pump installation services.D
37

Reviews for your job

Customers hired Courtesy Air Conditioning & Heating for 8 kinds of job.

Courtesy Air Conditioning & Heating for a/c system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.36
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$83–$351
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 45

All 36 Google reviews tagged “A/C system maintenance”

MichaelLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Brad & David thank you. Very pleased , quick response, knowledgeable staff, competitive pricing.

A/C system maintenance
JustinLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

As always Brad delivered. Called to get my AC serviced and ready for the summer. Brad worked around my work schedule, got me on the schedule, came out and handled business as usual. Always a pleasure!

Paid $1–200Great priceA/C system maintenance
Rebecca9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

It was a pleasure meeting Mike. Professionalism is on point and he explained everything concerning my AC where I understood

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Blair4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great customer service starting with the scheduling of A/C service to the actual service and repair. Mike was very helpful and offered preventative maintenance tips.

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
Jacqueline6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a hiccup in my schedule and the professional I worked with (Brad) was extremely understanding. Thank you for your professionalism and consideration.

A/C system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
TonyaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very good

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
Larry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have done business with courtesy air conditioning for several years now and have been very happy with their service.

A/C system maintenanceHVAC system maintenance+ Responsiveness+ Quality+ Professionalism
MilamLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brad is not only an excellent HVAC man, but a genuine good man, all around. I feel fortunate that I found him and couldn’t recommend anyone more highly.

A/C system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Cheryl1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike was very professional and took the time to explain the A/C maintenance. Would definitely use them again.

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike cleared the problem with our AC and showed me how to maintain for future problems. Great honest business. Very reasonable pricing.

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
jose7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Honest work. Responded quickly. We are repeat users.

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
JustinLocal Guide · 87 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I contacted this company after seeing they were locally owned and had been in business for many years. They were able to schedule a repair for my HVAC system for the same day. While refilling the coolant in the compressor, he explained how everything worked and how the parts typically fail or lose coolant over time…

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
David6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Upstairs AC system completely replaced. Excellent service from start to finish.

A/C system maintenanceHVAC system repairHVAC duct & vent installation
SuzanneLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Courtesy A/C has been my service for close to 20 years and I think the world of them. They are super responsive and appreciate their customers.

A/C system maintenanceHeating system maintenanceInstall AC+ Punctuality+ Quality+ Professionalism
Steve5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience, knowledgeable and no nonsense.

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
JacobLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Even though they told me they don't deal with the kind of hard galvanized duct work I have in my attic (I can understand why) they set up an appointment and came out the next day. Checked out the blower, inspected the repairs I had done, fixed the float switch which was broken, and answered all my questions about my…

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
BLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Have used Courtesy Air for many years. Brad could tell simply by the sound it was making that it was overcharged with freon. And it was!! Service has always been on time. Professional, courteous, and explained clearly so that I understood exactly what was going on. Highly recommend this company..and Brad.

A/C system maintenanceHVAC system maintenanceHVAC system repair
Anthony12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Just used them again as I rely on them for multiple properties and as always, Brad and his team provide great service at fair pricing. Will continue to use Courtesy AC anytime the need arises.

A/C system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Quality+ Professionalism
Barry8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have used Courtesy Air a few times and the service has always been great. They are honest and fair and in todays environment that is a lot. Barry Lazzeroni

A/C system maintenance
Bee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent customer service; excellent AC maintenance. Communicated throughout the process, on-time and prepared. Will recommend them to anyone needing AC and furnace service.

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
MLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

What an amazing experience with a great set of people! Called the company and spoke with Brad. Extremely professional and asked a lot of questions to better understand my needs. Next day, Mike the technician came over and assessed, educated me, and fixed my system. Awesome work from good people. Thank you!

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Robert12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Amazing service and professionalism. Not trying to upsell expensive equipment either. I would recommend them to all my friends and family!

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
DannyLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Excellent service. Honest repairs. Reasonable prices

A/C system maintenanceA/C system repair+ Responsiveness+ Quality+ Professionalism
Paul2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I called the day before for home A/C unit standard service (pressure & fluid checks, et al). The tech arrived within the time promised, and gave the unit a good health report. He also went into the attic to assess the evaporator, check for leaks, etc. The technician (Brad) was in every way courteous, professional,…

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
AnaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called them to get a second quote, they performed an inspection and advised that my A/C unit was fine and I didn’t have to spend money. Previous company had said there was a bad fungus issue and wanted me to spend $1,000. I’m so glad I contacted Courtesy A/C & Heating.

A/C system maintenance+ Punctuality+ Quality+ Professionalism
Drew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These guys are simply the best. They do what they say they are going to do. They’re on time. They’re incredibly responsive. They’re easily the most knowledgeable A/C company I’ve ever worked with. They’re very fairly priced, but still do incredible work. I can’t say enough positive about them. They have a customer for life with me!

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
GerardoLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Comfort Installed a whole new system in my home, and it has been running trouble free for 1.5 years. They have serviced my parents unit as well. They are always responsive and offer great service. I highly recommend them if you want someone who is honest, straight forward and dependable.

A/C system maintenanceInstall ACInstall thermostat+ Responsiveness+ Quality+ Professionalism
StephanieLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called Courtesy AC and Heating because of an AC issue that needed to be looked at, and had to leave a message. Honestly I wasn't expecting a call back, but Brad called me back in a couple hours and was very informative, honest, professional, and very kind. Everything that I appreciate as a consumer. He scheduled a…

A/C system maintenanceCleaning+ Responsiveness+ Punctuality+ Quality
Susanne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We've used Courtesy A/C and Heating for years! They're quick to respond and very knowledgeable. Wouldn't call anyone else!

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
EricLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Awesome job by Brad. Called him on a late evening and he showed up in 30 min. Very professional and he got the AC working in no time. Definitely recommend Courtesy AC over any other AC companies!!

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
Mia0012Local Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We needed to have our AC repaired on a Sunday and we were having trouble finding a company that would come out on Sunday. Then, I came across Courtesy AC and saw they had good reviews. I’m so glad I found them! Mike answered the phone right away and gave us estimated times of when he would be able to make it out to…

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
Benjamin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Dave was exceptionally knowledgeable and helpful. He helped me understand the operation, condition, and issues with my AC. Will definitely be using Courtesy AC for any and all future AC needs.

A/C system maintenance+ Professionalism
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
AsadLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
EugeneLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
Marcy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

A/C system maintenance+ Responsiveness+ Punctuality+ Quality

Price

$294-33% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 67%Reasonable 33%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
A/C system repair53$227–$684
A/C system maintenance36$83–$351
HVAC system maintenance25$114–$432
Repair HVAC15$78–$845
Install AC15$1.6k–$3.7k
HVAC system repair11$209–$1.2k
Heating system repair7$188–$880
Heating system installation6$1.4k–$2.4k

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