Experts Reviews · Company report
Courtesy Air Conditioning & Heating logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%37+2.6Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Courtesy Air Conditioning & Heating

Houston, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 60 heat pump installation services · 5.0★ from 224 Google reviews

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Courtesy Air Conditioning & Heating is better than 99% of heat pump installation services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Courtesy Air Conditioning & Heating is better than 96% of heat pump installation services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Courtesy Air Conditioning & Heating is better than 100% of heat pump installation services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Courtesy Air Conditioning & Heating is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Courtesy Air Conditioning & Heating is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Courtesy Air Conditioning & Heating is better than 37% of heat pump installation services.D
37

Reviews for your job

Customers hired Courtesy Air Conditioning & Heating for 8 kinds of job.

Courtesy Air Conditioning & Heating for a/c system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.53
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$227–$684
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 47
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 53 Google reviews tagged “A/C system repair” · showing 40

Robin14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

We came home to a hot house and Courtesy quickly responded and got our AC up and running. Great service and customer loyalty.

Paid $1,400–1,600Great priceA/C system repair+ Responsiveness+ Punctuality+ Quality
Mark8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Fast, reliable and affordable services and equipment pricing. And great advice.

Paid $2,000+Reasonable priceHVAC system repairA/C system repair
Wesley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Brad responded promptly and replaced my evaporator and compressor as scheduled.

Paid $2,000+Great priceA/C system repair
RachelLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great experience! I called and they fit us in the next day. David was great and obviously knew what he was doing. Got our AC cooling again in about 20 minutes and the pricing was very reasonable. Will be using them again!

Paid $200–300Great priceA/C system repair
Grant12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Called Courtesy Air late in the evening and they were able to come out the next morning. Mike was great, very professional, and showed me exactly what needed to be replaced and why. Will use them again in the future. Adding to my previous review, experienced a separate issue with my AC. Contacted Brad on a Sunday…

Install ACA/C system repair+ Responsiveness+ Punctuality+ Quality
Rebecca9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

It was a pleasure meeting Mike. Professionalism is on point and he explained everything concerning my AC where I understood

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Did a good job fixing my AC, they were responsive and at a reasonable price.

A/C system repair+ Responsiveness+ Punctuality+ Value
Maggie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great service, will call anytime I have hvac service.

A/C system repairHeating system repair+ Responsiveness+ Punctuality+ Quality
Martha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Friendly, professional service. Very detailed explanation of service done. I have enjoyed using this company for more than 20 years.

Heating system maintenanceA/C system repair
EddyLocal Guide · 444 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were on time and professional. Prices high nowadays for every business. Recommended

A/C system repair+ Responsiveness+ Punctuality+ Quality
Lauren10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Once again, Brad and crew do an amazing job! He came out after hours within 30 minutes and diagnosed and fixed our problem right away. He is always extremely helpful and super knowledgeable about his work! Clearly one of the best AC companies in Houston! ***** An amazing AC repair company! Brad came out on a Friday…

A/C system repair+ Responsiveness+ Punctuality+ Quality
SuzanneLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Courtesy A/C has been my service for close to 20 years and I think the world of them. They are super responsive and appreciate their customers.

A/C system maintenanceHeating system maintenanceInstall AC+ Punctuality+ Quality+ Professionalism
JacobLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Even though they told me they don't deal with the kind of hard galvanized duct work I have in my attic (I can understand why) they set up an appointment and came out the next day. Checked out the blower, inspected the repairs I had done, fixed the float switch which was broken, and answered all my questions about my…

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Rebecca5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service-- very professional and...same day. Will be calling again for all my AC service and repairs.

A/C system repair
Brandon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’ve used Courtesy Air multiple times. Very responsive, quick, and affordable.

A/C system repair+ Responsiveness+ Punctuality+ Quality
Van4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I worked with Brad. He was helpful. I tend To ask a lot of questions because I am genuinely curious about most things. Brad was knowledgeable and cheerfully answered all my questions. I appreciate working with a professional who generously shares his knowledge

A/C system repair+ Responsiveness+ Punctuality+ Quality
EstaLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I called Courtesy Air Conditioning and Heating on Friday afternoon after my A/C unit had started leaking through my ceiling. I had already received an outrageous quote from one of the “big guys” and called Courtesy for a second opinion after reading their great reviews. Brad came out within the hour, assessed the…

Install ACA/C system repair+ Responsiveness+ Punctuality+ Quality
William1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brad is Amazing!! Our A/C was out on Sunday and we were dying of heat. I called and not only did he pick up he was out to our house in an hour and fixed our fried capacitor and wiring to the compressor. I’m not a 1st time customer as he has helped us in similar fashion EVERY time! True professional!!

A/C system repair+ Responsiveness+ Punctuality+ Quality
Vincent8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My first time using Courtesy's service and I was greatly impressed! Same day service and fixed my AC problem extremely quick. They were incredibly professional and friendly through the entire process. I will be definitely be using them again.

A/C system repair+ Responsiveness+ Quality+ Professionalism
Marie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This company was recommended by my neighbour and I am very glad I first called them. I was able to get an appointment for the same day, and the tech arrived on time and fixed the issue with my air conditioner unit. Very professional and I highly recommend it.

A/C system repair+ Responsiveness+ Punctuality+ Quality
BLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Have used Courtesy Air for many years. Brad could tell simply by the sound it was making that it was overcharged with freon. And it was!! Service has always been on time. Professional, courteous, and explained clearly so that I understood exactly what was going on. Highly recommend this company..and Brad.

A/C system maintenanceHVAC system maintenanceHVAC system repair
Ellen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’ve used Courtesy Air for years. These guys are professional and extremely knowledgeable regarding all things related to A/C and heating systems. I have referred them to friends often. First class group of hard workers! Highly recommend Courtesy Air!

A/C system repair+ Responsiveness+ Punctuality+ Quality
Laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brad was excellent! We were having air conditioning issues during the summer in Houston and needed help quickly. Not only was he able to make time for us the same day we called him, but he also fixed the issue within an hour. He did a thorough inspection of our AC unit, found the issue, and fixed it. I especially…

HVAC system repairA/C system repairRepair HVAC+ Responsiveness+ Quality+ Professionalism
MLocal Guide · 139 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very honest service! Locally owned as well.

A/C system repair+ Punctuality+ Quality+ Professionalism
WaelLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fitted me in the same day even though they were fully booked. Persevered for 3 hrs until they figured out my problem and took care of it instead of just saying "replace the whole thing". Above all that, they're a pleasure to deal with. Highly recommended!

A/C system repair+ Responsiveness+ Punctuality+ Quality
MLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

What an amazing experience with a great set of people! Called the company and spoke with Brad. Extremely professional and asked a lot of questions to better understand my needs. Next day, Mike the technician came over and assessed, educated me, and fixed my system. Awesome work from good people. Thank you!

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Robert12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Amazing service and professionalism. Not trying to upsell expensive equipment either. I would recommend them to all my friends and family!

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
DannyLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Excellent service. Honest repairs. Reasonable prices

A/C system maintenanceA/C system repair+ Responsiveness+ Quality+ Professionalism
Drew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These guys are simply the best. They do what they say they are going to do. They’re on time. They’re incredibly responsive. They’re easily the most knowledgeable A/C company I’ve ever worked with. They’re very fairly priced, but still do incredible work. I can’t say enough positive about them. They have a customer for life with me!

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Kaily3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This company is amazing…..they truly believe in customer service. They called with an eta and was here on time. My issue today ended up just being a circuit breaker that needed to be reset. They did not charge me for the call - even after I asked to pay something for their time. I have used this company for…

A/C system repair+ Responsiveness+ Punctuality+ Professionalism
Cristin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Service was prompt and professional- and best of all, my AC works again!

A/C system repair+ Responsiveness+ Punctuality+ Professionalism
RobertLocal Guide · 64 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Courtesy is simply the best. To say they're responsive is an understatement. On a hot summer day I was having AC issues, and called other local AC repair companies. Best they could do was 2-3 days out which is what I expected (After all, it is the height of the summer and AC issues are common). Courtesy, fit me in…

A/C system repair+ Responsiveness+ Punctuality+ Professionalism
Regina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Wonderful customer service and really cares about their customers.

A/C system repair+ Responsiveness+ Punctuality+ Quality
Adriane5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jeremey came out to look at our AC, he was quick and efficient at working to the root problem. He explained everything to me and showed me exactly where the issue was with our AC unit. He had the parts in his truck and was able to fix everything during his visit. I will be using them again for anything!

A/C system repair+ Responsiveness+ Punctuality+ Quality
Michael9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Absolutely outstanding from a consumer experience to execution on the repair. After a nightmarish experience with Abacus, who attempted to charge 6k at a minimum, we fortunately found Brad and Courtesy to restore the unit to a better condition than ever for a fraction of the cost. Will definitely use Courtesy for…

A/C system repair+ Responsiveness+ Punctuality+ Quality
Susanne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We've used Courtesy A/C and Heating for years! They're quick to respond and very knowledgeable. Wouldn't call anyone else!

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Rachel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great service. Super honest and reliable, I just wish this company did more than AC as I would hire them for all my home repairs.

A/C system repair+ Responsiveness+ Punctuality+ Quality
MarcioLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Very good service at fair price. I really appreciated the professionalism and behavior of the technician. They showed up on time and fixed the issue in a few minutes. Definitely recommend.

A/C system repairHVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality
LannyLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Our AC stopped blowing cold air. Called Courtesy AC on a Saturday morning and they had someone out that afternoon. Mike evaluated the problem and explained the issue. Bearings going out and causing the compressor to overheat flipping the breaker. He didn't have the motor in stock but said he'd get it Monday and…

A/C system repair+ Responsiveness+ Punctuality+ Quality
Terri2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Install ACA/C system repair+ Responsiveness+ Punctuality+ Quality

Show more a/c system repair reviews (13 more) →

Price

$294-33% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 67%Reasonable 33%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
A/C system repair53$227–$684
A/C system maintenance36$83–$351
HVAC system maintenance25$114–$432
Repair HVAC15$78–$845
Install AC15$1.6k–$3.7k
HVAC system repair11$209–$1.2k
Heating system repair7$188–$880
Heating system installation6$1.4k–$2.4k

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